Every review we hold for the Reigate office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service of Raluca
We've been a tenant under Andrews for about 4 years now and in the past few months we had some issues. I would like to commend Raluca of property management team for sorting it out promptly. She is so patient and kind in dealing with us through email or phone calls. She is an asset to the company and I hope she remains as our property manager.
Kim · 30 August 2024
Agent replied · 24 October 2024
Thank you, Kim. It's great to hear about your positive experience with Raluca. We'll be sure to pass on your kind words to her.
★★★★★ 5/5
TrustpilotFive star service !
I have to say this is one of the best experiences with an estate agent yet. My appointment was made within five minutes with follow up confirmations and a call on the day. I met with Isaac Biggerstaff ,from the Reigate branch, who was exactly on time and very friendly and polite. He was also helpful with suggestions on what could be done going around the property. The viewing was followed up on the next day. A really professional, pleasant experience ,from Andrews in general.Thank you Caroline
Caroline · 22 August 2022
★★★★★ 5/5
TrustpilotAndrews are the best estate agent on…
Andrews are the best estate agent on North Street. I sold my property through them and wouldn't hesitate to use them again. I found them very professional throughout and they kept me informed at all stages. They got me the full asking price and were extremely helpful when it came to filling out various forms and paperwork which can often feel overwhelming. A special mention to both Rebecca and Lisa who were so friendly and accommodating from the start and throughout. 5*
Thomas · 20 December 2023
Agent replied · 12 June 2024
Hi Thomas! The best agent on North Street? We absolutely love that title!! Brilliant to see the team have been on hand to help you each step of the way in not just getting you the price you wanted but to seeing you through the process. Thanks again for the five star review, Rhys
★★★★★ 5/5
TrustpilotI have rented my property through…Monika
I have rented my property through Andrews for many years. Monika and the whole team are very helpful and any issues are dealt with promptly and efficiently
Jenny · 20 December 2025
Agent replied · 25 December 2025
Dear Jenny,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika and our team. Your satisfaction is our priority, and we're grateful for your continued trust in Andrews.
Best regards,
The Andrews Head Office Team
★★★★★ 5/5
TrustpilotShannae and Sharron are both awesome!
We had the pleasure of being shown around properties by the amazing Shannae. Throughout our process she demonstrated she was very knowledgable about the properties, accommodating to any of our needs, most importantly she was very forthcoming and honest. One of the reasons we chose to move into our property is because of Shannae, safe in the knowledge that if we were to have any problems she would be there to help us. Thank you Shannae! Since moving in the property is being managed by Sharron. Another fantastic member of staff at andrews who has been equally helpful fixing any problems with the property. Very good communication, organised and on top of things. Well done Andrews for having such a great team of people working with you.
Joe · 6 August 2022
★★★★★ 5/5
TrustpilotWell
Well, today I meet Shannon and she was lovely. Honesty she was so friendly and explained everything and best customer service ever.Thank you Shannon and hope see you again
Dawood · 15 February 2024
Agent replied · 12 June 2024
Hi Dawood, thank you for taking your time to leave us a review. Amazing to see that Shannon made such an impression and gave 'the best customer service ever' we know she will be so pleased to read your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotGreat customer service!
I have enquired about flat to buy and was referred to a mortgage advisor. I spoke to Mukul Mehta the Mortgage and Protection Adviser at the Kingsbury office. He was very knowledgeable and explained all details in the way that I understood everything. He gave me few options. I didn't secured the house yet but once I will I will definitely call him! Great customer service. Easy to talk with. 100% recommendation!
Agatinia · 15 May 2023
★★★★★ 5/5
TrustpilotThank you for the viewing
Shamiya was friendly and knowledgeable. She was communicative in arranging the viewing and helpful with all the questions I had.
David · 2 August 2024
Agent replied · 24 August 2024
Thank you, David. We're delighted to hear that Shamiya provided excellent service. Your feedback is greatly appreciated.
★★★★★ 5/5
GoogleIsaac from Reigate Branch was an absolute delight and so very helpful. Did so much to allay my fears about selling my gorgeous home. Would strongly recommend.
Maxine · 26 March 2024
Agent replied · 22 October 2024
Hi Maxine, thanks for sharing your experience with us. Great to see that Isaac was able to help you with everything and set any concerns aside. Thanks, Rhys
★★★★★ 5/5
TrustpilotProfessional service
Isaac came to our property in Reigate to do a valuation. I was very impressed with how prepared he was and the folder of information he left with me. He's such a lovely person and even though we aren't using him to sell our house I'm sure he would do a great job as he showed such knowledge and professionalism
Claire · 5 December 2024
Agent replied · 24 December 2024
Thank you, Claire! We're thrilled to hear about your positive experience with Isaac. Your kind words about his professionalism and knowledge mean a lot to us. Best wishes, Jake
★★★★★ 5/5
GoogleA pleasure to deal with Andrews Reigate. Conor is knowledgeable, helpful and proactive and works to understand his client's needs. Top man!
Albert · 24 June 2024
Agent replied · 22 October 2024
Hi Albert, thank you for taking the time to write a lovely five star review to Connor. Amazing to see he provided you with excellent knowledge and took the time to understand your needs. Thanks for sharing your experience and all the best, Laura.
★★★★★ 5/5
TrustpilotHonest and reliable service..
Annum is really helpfull on each and every stage of the process, she goes an extra mile in delivering exceptional customer services. She is really a nice person.
Margret · 28 February 2024
Agent replied · 12 June 2024
Hi Margret, thank you for the five star review. Brilliant to see you had such a fantastic experience with Annum, thank you for sharing your experience. Thanks, Rhys
★★★★★ 5/5
TrustpilotMeeting with Nicole
Meeting with Nicole was absolutely amazing!she was very polite and welcoming,gave all the needed information about the house!very helpful and positive!I will definitely recommend her to my friends and family!thank you so much Nicole! Xx
Kristine · 20 September 2023
Agent replied · 12 June 2024
Hi Kristine, many thanks for your five star review. Fantastic to see you had a great experience with Nicole when searching for your new home. We really appreciate you taking the time to share your positive recommendation.Thanks, Rhys
★★★★★ 5/5
TrustpilotShamiya, Tour
Shamiya was a very kind and understanding lady, it was a lovely tour in a brilliant location.
Bethany · 12 September 2024
Agent replied · 24 October 2024
Thanks Bethany. Good to hear you had a positive viewing experience with Shamiya.
★★★★★ 5/5
GoogleAmazing customer service, very helpful . Steve Hill took me through everything I needed. Highly recommended
Kevin · 16 March 2026
Agent replied · 16 April 2026
Hi Kevin,
Thank you for your fantastic review! We're thrilled to hear that Steve Hill provided you with amazing customer service. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out.
Best regards,
The Andrews Reigate Team
★★★★★ 5/5
TrustpilotExcellent client service
I am most impressed by how diligent and patient the client support advisor, Tracy Burden is. She called me on the first day she took over the case and has been following up on both sides from the beginning all the way to the completion. My purchase was very complicated and lengthy in process, but Tracy was extremely helpful and professional to ensure the transaction happen in the end. I would not buy my house without her help! The hard work from the sales and customer support team is very much appreciated.
Sandra · 28 June 2022
★★★★★ 5/5
TrustpilotSale of property
Kept me informed all the way through my house sale. Did a great job of chasing everyone up. Thank you Tanya and team, excellent job.
Nick · 17 April 2024
Agent replied · 12 June 2024
Hi Nick, thank you for the five star review. Brilliant to see that Tanya and team were on hand to help you out. Thanks again, we know the team will appreciate it, Rhys.
★★★★★ 5/5
TrustpilotAmazing and very professional
Thank you Shannon Bird for your amazing service, we appreciate your kindness ans polite for showing us tje property,Your very professional to work with, well explained everything out inquiry.
Lesthel · 24 January 2024
Agent replied · 12 June 2024
Hi Lesthel, thank you for the great review. It's brilliant to see that Shannon provided a fantastic experience for you on your viewing. Thanks again for the feedback, it really is appreciated, Rhys
★★★★★ 5/5
TrustpilotAndrews are one of the finest agents in…
Andrews are one of the finest agents in this locality. They do own research on the property and near by area which is definitely a wow factor which none of the other agencies do. On top of it Nancy Henley is very nice, calm, friendly and she always has a smile on her face which makes the viewing of the property even more pleasant. I wish lots of success for Nancy as well as Andrews and we hope that we find our new dream home through Andrews. Good LuckBest regards, Manish Thakkar
Manish · 18 June 2022
★★★★★ 1/5
TrustpilotAbsolute disgrace
Renting for 4 years - 4 years of them not dealing with any issues reported. Waiting for the boiler to be fixed in the coldest time of the year for 4 working days before they called plumbers - only because the rebate was mentioned… no inspections whatsoever for 4 years then the whole deposit is being held and released back to the agency to cover “the damage” - even though the property has been damaged and afterwards repainted by the plumbers - £400 to cover just painting the walls. What a hellish experience!
Monika · 15 November 2023
Agent replied · 12 June 2024
Hi Monika, thank you for the review and sorry to see that you feel that the experience as a tenant was not to the level you'd expect. We have looked into your feedback and I believe that my colleague Hannah has attempted to reach out a number of times to try and obtain some further information as to how we can improve our service and learn for your experience. We would of course be keen to have further conversations as and when that may suit yourselves. Many thanks, Rhys
★★★★★ 5/5
TrustpilotExcellent service and communication …
Sameer and Mikesh were absolutely fantastic! I can’t thank them both enough. Excellent service, honest, kind and professional. Best experience and we moved into our wonderful home thanks to them! Highly recommend!!
B.S.Owens · 15 November 2023
Agent replied · 12 June 2024
Hi Bethan, thanks for leaving us a review on Trustpilot too! So pleasing to see you had such a positive experience with us at Andrews, thanks again, Rhys.
★★★★★ 5/5
TrustpilotCharlotte
Charlotte was extremely helpful and knowledgeable about the property and the area. I felt nothing was too much trouble for her
Gill · 26 June 2024
Agent replied · 24 August 2024
Hi Gill, thank you so much for the review. Fantastic to see that Charlotte was so helpful to you when out viewing properties. Thanks again, Rhys
★★★★★ 5/5
GoogleExcellent experience, Nancy had a very relaxing and friendly approach during the viewings around reigate, she put us at ease immediately. Nancy developed a very good rapport with us in a short space of time and worked around our schedule when we were delayed. I would strongly reccomend her firm Andrews at the reigate branch as an estate agent from this impression alone.
Kahseng · 1 October 2024
Agent replied · 22 October 2024
Thank you, Kahseng. We're thrilled to hear about your positive experience with Nancy. Your recommendation means a lot to us.
★★★★★ 5/5
GoogleExcellent service from Connor Edney and his team at Andrews Estate Agents, Reigate. We were recommended to us them and they didn't let us down, extremely professional!
David · 25 February 2024
Agent replied · 22 October 2024
Hi David, thank you for the five star review. Brilliant to see that Connor and the team in Reigate were on hand to help you out all the way. Thanks for sharing and amazing to see we met the expectations and positive recommendations. Thanks again, Rhys
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