Every review we hold for the Reigate office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKind customer service
Had great customer service recently namely from Issy, Shannon + especially Dan, the last who I worked with most closely who was informative, responsive, respectful, helpful + most importantly, truly kind throughout the whole process, which made it so much easier on me.
Customer · 19 June 2024
Agent replied · 19 June 2024
Thank you for taking the time to leave us a review. It's brilliant to see that Monika was able to sort the works for you in a prompt manner but still at a time that suited you. Thanks again for sharing your experience, Rhys
★★★★★ 5/5
TrustpilotI highly recommend Andrews and the nice…
I highly recommend Andrews and the nice lady, Shamiya explained in detail and was friendly in today's viewing. They initially matched a property within our criteria and the details too were accurate as per the property advertisement. Thanks Shamiya and your team.
Yasasvi · 2 July 2024
Agent replied · 24 August 2024
Hi Yasasvi, fantastic to see you had such a brilliant experience with Shamiya and the team. We wish you all the best with your property search. Thanks, Rhys
★★★★★ 5/5
TrustpilotWorked with Greg and Hayley at Andrews…
Worked with Greg and Hayley at Andrews Gloucester to renew my tenancy. Some issues arose with the Goodlord company software, which Hayley and Greg both supported me to resolve satisfactorily. Both were thoroughly professional throughout the tenancy renewal process, prepared to engage with me to assist with any queries.
J · 16 February 2024
Agent replied · 12 June 2024
We appreciate you taking the time to leave us a review and highlight the positive experience you've had thanks to the hard work from Hayley & Greg, we know they will be really pleased to read your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHighly Content Customer
I was particular happy with the exemplary service provided by Ben Gordon-Smith at Andrews Sutton /Purley; right from the moment I contacted him through to the finalisation of the Tenancy Agreement. He was excellent in communucating throughout the process; keeping me informed on progress and detailing exactly what was the next stage and how long it was likely to take. I have used Andrews to rent out 2 properties for over 15 years and this has been by far the best experience. I cannot fault his attention to detail, his advice and guidance and his pleasant and friendly manner; while remaining professional at all times. A job well-don- thank you.
Gerry · 5 December 2024
Agent replied · 12 June 2024
Hi Gerry, thank you for your continued trust in Andrews to provide you with all the knowledge you need to make an informed decision. Thanks for sharing your experience, we know Ben will really appreciate seeing your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotMichelle Smethurst the Senior Property…
Michelle Smethurst the Senior Property Manager of 2A Replingham Road, London looks after our property and for years has been tenacious when it comes to getting the best for us. We are so happy that Michelle is on our team.
Sue · 1 August 2024
Agent replied · 24 August 2024
Thank you, Sue! We're thrilled to hear about your positive experience with Michelle. Your satisfaction is our priority, and we're glad Michelle has been able to meet your expectations.
★★★★★ 5/5
TrustpilotFantastic experience with the andrews…
Fantastic experience with the andrews downend sales team. Although we didnt make an offer we were allowed to view twice right at the end of the day and it was last minute. Antonia was very responsive and answered all of our questions.
Ryan · 26 June 2024
Agent replied · 24 August 2024
Hi Ryan, thanks for the review. Great to hear you had a fantastic experience with us and we wish you all the best with your property search. Thanks, Rhys
★★★★★ 5/5
TrustpilotGreg Lines was incredibly helpful
Greg Lines was incredibly helpful. I left my key inside my flat and unfortunately was locked out but Greg lent me a spare set so I was able to get back into my flat. Thank you!
Natasha · 4 October 2024
Agent replied · 24 October 2024
Thanks for your review, Natasha. Glad that Greg was able to help you.
★★★★★ 5/5
TrustpilotThanks Shamiya Simpson
Thanks Shamiya Simpson, had a wonderful experience with you. You are so lovely in engaging the Tenants. So polite and have good mannerism. Clear in answer to queris, sure I will recommend you to all. Thanks Andrew Property Group
Brijesh · 15 August 2024
Agent replied · 24 August 2024
Thank you, Brijesh. It's great to hear about your positive experience with Shamiya. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotGreat service from Andrews
Great service from Andrews! Shamiya was so lovely and friendly and gave us an informative tour of the property and didn't rush the viewing at all. She was a pleasure to deal with. Would definitely recommend!
CH · 1 October 2024
Agent replied · 24 October 2024
Thank you for your kind words, We're thrilled to hear that Shamiya provided you with a great experience. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotViewing in saltford…
I was met by Izzy face to face around 1pm today at the house for viewing.Lizzy was so lovely and totally matched her telephone conversations.Lizzy was very informative and patient and altogether perfestional .A very warm and pleasant visit.Also was met with a smile
Rebecca · 16 May 2024
Agent replied · 12 June 2024
Hi Rebecca, thank you for the five star review to Izzy, amazing to see Izzy was very informative and patient with yourself. I am so glad to see you had such a positive experience and thank you so much for sharing, Izzy will really appreciate this review. Thanks, Laura.
★★★★★ 5/5
TrustpilotThe process was quick and efficient
The process was quick and efficient, our consultant Jasmine was absolutely lovely, she was super attentive and responsive to any queries throughout the whole process, and kept us informed every step of the way. she made the process easy for us and was always on time to all our appointments.
Unknown · 15 January 2024
Agent replied · 12 June 2024
Thank you for the five star review. It's really pleasing to see that Jasmine and the team have been on hand to help you with all your queries each step of the way. We believe communication is key to a smooth experience and certainly looks like you've experienced that so far. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews is a great company to work…
Andrews is a great company to work with! We contacted them at Westbury on Trym branch. At different stages we worked with Ashley, Charlotte and Claire. They were brilliant! Claire in particular stood out for me, she is a great problem solver and is full of sound wisdom.
Bernadette · 25 February 2024
Agent replied · 12 June 2024
Hi Bernadette, thank you for the feedback. Brilliant to see that the team in Westbury on Trym have been on hand to help you out. We know Claire will really appreciate the feedback! Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat service
We have had great service from the Downend branch. Shamiya was professional, friendly and knowledgeable. Communication throughout was great and the service provided was prompt, keeping me updated. Would highly recommend.
Lexy · 12 December 2024
Agent replied · 24 December 2024
Thank you, Lexy, for your kind words! We're thrilled to hear about your positive experience with Shamiya and our Downend branch. Your recommendation means a lot to us. We look forward to helping you again! Best wishes, Jake
★★★★★ 5/5
TrustpilotQuick and empathetic response.
Sarah Robinson was very quick when we requested a plumber to fix our boiler, she understood that we have 14 month old child in the house and going without hot water and heating was not ideal for a child. I like to thank Sarah for her quick response and empathy for our situation.
Johnny · 3 November 2023
Agent replied · 12 June 2024
Hi Johnny, thank you for taking the time to write us a review. We know Sarah works incredibly hard and is extremely passionate about getting a quick resolution when issues arise. Glad to see you and your family now have a warm home again with Sarah's help. Thanks, Rhys
★★★★★ 4/5
TrustpilotHelpful team
Sophia, Cat and the team were helpful every step of the way and the valuation of our property was spot on. We were more than happy with the process and experience with Andrews.
Mr · 7 November 2024
Agent replied · 24 December 2024
Thank you, Mr. Gover! We're thrilled to hear that Sophia, Cat, and the team provided excellent service and that you were satisfied with the valuation and overall experience. Your feedback is greatly appreciated! Best wishes, Jake
★★★★★ 5/5
TrustpilotI really want to thank Raluca and her…
I really want to thank Raluca and her team for helping us resolve the issue related to the advance amount . I appreciate the efforts taken by Raluca to keep the communication between the landlord and settle the amount.
Ashwini · 3 August 2024
Agent replied · 24 August 2024
Thank you, Ashwini. We're pleased to hear that Raluca and her team could assist you effectively. Your feedback is much appreciated.
★★★★★ 5/5
GoogleWe are looking for a flat in the Reigate/Redhill area and Connor from the Reigate branch of Andrews arranged four viewings for us. Connor was punctual, polite and helpful in response to any questions we had. He was sensitive to our requirements and it was a pleasure to spend time in his company.
Philip · 23 October 2023
Agent replied · 22 October 2024
Hi Philip,
brilliant to see such a positive review relating to your experience with Andrews, in particular your dealings with Connor. We really do enjoy reading great feedback where our staff have provided a fantastic level of service.
Thanks, Rhys
★★★★★ 5/5
TrustpilotEmily and Emma were on it throughout!
Emily and Emma and the team helped us sell our house every step of the way. They were patient and understanding with us so that we felt like we were making the best decisions. They were proactive in sorting out the little details.
Jonathan · 19 May 2024
Agent replied · 12 June 2024
Hi Jonathan , Thank you for the five star review. It is fantastic to hear that Emma and Emily helped you every step of the way and were proactive. Congratulations on the sale of your property! Thanks, Lisa
★★★★★ 5/5
TrustpilotPleasant
My experience with Andrews Property Group and particularly Shamiya Simpson was very pleasant. Shamiya was very personable and professional in her workings during the viewing. I would highly recommend them if you are looking to rent a house/apartment.
SOTIRIOS · 15 August 2024
Agent replied · 24 August 2024
Thank you, Sotirios. We're delighted to hear about your positive experience with Shamiya and our team. Your recommendation is appreciated.
★★★★★ 5/5
TrustpilotIssy and Shamiya a star team
Issy and Shamiya were very friendly and professional whilst showing me around the house this afternoon. They answered all of my questions, which were few, as they did such a good job explaining everything. I would recommend them and Andrews to anyone.
Charmaine · 5 June 2024
Agent replied · 12 June 2024
Hi Charmaine, we appreciate you taking the time to leave us a five star review and know that both Issy & Shamiya will enjoy seeing your positive feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotNot just a Letting Agent
Having been disappointed and let down by other letting agents, I was wary of dealing with yet another new agent. Well, I need not have worried. Ben Gordon‑Smith, Senior Lettings Consultant at Andrews in Wallington, went above and beyond. He made sure I felt that the viewing of properties was all about me and my requirements. He did not try to hard sell at any point, instead he listened and took on board, exactly what I was looking for in a property. He called and emailed regularly and was always available at the end of the phone, to answer any questions I had.Due to Ben's passion for his job and helping prospective renters, I am now looking forward to moving into my dream home before Christmas 2024. I truly believe I would still be searching for a property, if it were not for him.I cannot thank him enough for going out of his way and taking the time needed, to secure my new home.I am forever grateful and would recommend him to anyone who is looking for their next home to rent. Andrews are lucky to have such an amazing human being working for them, who puts people above all else.Marcia F.
M · 15 November 2024
Agent replied · 24 December 2024
Thank you, Marcia, for your kind words. We're thrilled Ben provided such exceptional service and helped you find your dream home. Your recommendation means a lot to us. Best wishes for your move , Lisa
★★★★★ 5/5
TrustpilotProperties
I met a young lady called Charlotte, When I viewed a property, she has been more than helpful she went to the next level she keeps me fully informed as she knows my position and exactly what I am looking for, Thank you so much Charlotte
Miss · 18 March 2024
Agent replied · 12 June 2024
Hi Deborah , thank you for taking the time to write us a lovely five star review. Fantastic to hear Charlotte has been so helpful to you and gone to the next level. Thanks again , Lisa
★★★★★ 5/5
TrustpilotProperty Management
Gurmit has managed my property expertly. She is always available to resolve any issues from my tenants or myself in a quick and efficient manner.
S · 31 May 2026
Agent replied · 5 June 2026
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gurmit. Your satisfaction is our priority, and we're glad she could assist you and your tenants effectively. We appreciate your support!
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotThanks to the Andrews Downend Letting Team
Just wanted to say thank you to Izzy, Molly and Shannon who handled the letting of our property in Keynsham recently. A very professional and efficient service - we had new tenants identified and moved into the house within a couple of weeks.
JJ · 14 May 2024
Agent replied · 12 June 2024
Thank you for the five star review . It is fantastic to hear that the team have provided you with a very professional and efficient service. Thanks again , Lisa
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