Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJames and his team at Horley white and…
James and his team at Horley white and sons are phenomenal. We have dealt with them over the last couple of years and each time they have gone above and beyond. On this occasion, James and his team managed to secure us 6 viewings within 4 days of being listed (off market) we received 4 offers on the 4th day. I do believe that the team put in a lot of effort to secure us those offers and I do feel that we wouldn’t have been able to do it without them. James personally worked on our sale, and was incredibly thorough and communicative on a weekly basis, sometimes even several times per day. James chased everyone within the chain on our behalf and always returned any missed calls. Lucy showed us many houses and was also available at a drop of a hat. Stephanie too, stepped in whenever she was needed so we were never left without someone to reach out to. We would highly recommend white and sons Horley to anyone. They provided a seamless and stress free experience, and we will be sure to use them again should we need them.
Anais · 21 May 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave such a wonderful review. Delighted to read that we provide a seamless and stress free experience. Thank you for continuing to entrust us.
★★★★★ 5/5
TrustpilotWhite & Sons, Horley gave us excellent service.
With a deadline to sell our property we asked White and Sons to market our home. Within two weeks they had produced a very professional high quality brochure and had already had several prospective buyers to view the property. The estate agent’s knowledge of the market and valuation resulted in several competitive offers from buyers within the first few weeks of listing, one of which we accepted. Unfortunately this buyer withdrew from sale just prior to contract exchange leaving us very concerned with meeting the deadline.But within a week James of White & Sons recovered the situation with a new buyer. Two months later we are now very relieved to have completed the sale.Much appreciation to James, Stephanie and the team for their professionalism, support, communication and reassurance through all of this. We highly recommend White & Son’s.
Evan · 4 April 2024
Agent replied · 24 October 2024
Thank you for sharing your experience, we really appreciate you taking the time to do this. Absolutely delighted that we were able to conclude the sale of your property within the deadline, especially as it wasn't all plain sailing. Thank you for choosing White & Sons to help and thank you for the recommendation.
★★★★★ 5/5
TrustpilotReally professional service and…
Really professional service and attention to detail from original purchase to exchange of contracts. Thanks Jack.
Malcolm · 19 April 2026
Agent replied · 22 September 2026
We are delighted that you were so happy with the service. Thank you for taking the time to leave a review, this really does mean the world to the team.
★★★★★ 5/5
GoogleWe have just successfully sold our house through White and Sons, and I couldn't recommend Andrew, Ed and the rest of their team enough. They were professional, supportive, and kept us informed every step of the way. The process was smooth and stress-free, and their expertise made all the difference. If you’re looking to buy or sell then I would highly recommend them!
Chris · 20 December 2024
Agent replied · 23 December 2024
Thank you for taking the time to share your experience, much appreciated. Really pleased you found our process stress-free, this is always our aim. Thank you for choosing White & Sons to help sell your home.
★★★★★ 5/5
TrustpilotHighly recommend
Hello everyone, I just wanted to leave a big shout out to James, Stephanie and team, they are an absolute asset to this White & Sons in Horley town branch. They were both patient & absolutely relentless in trying to find our dream house as well as helping us navigating throughout all the process from being to end. Highly recommend this team as they go above and beyond on their mission to fulfil your dream house quest, without any flaws, conducting all process with responsibility, integrity, encapsulating all results in nothing short of excellence. Big thank you from H & J Fernandes
H&J · 28 February 2024
Agent replied · 24 October 2024
It is such a privilege to help our clients navigating the buying/selling process and we pride ourselves on making this as easy as possible. To read your review leaves us brimming with pride and exceptionally happy that we were instrumental in securing your dream house. Thank you for taking the time to leave such a wonderful review, this really does mean the world to us.
★★★★★ 5/5
TrustpilotWhite &Sons were very helpful and…
White &Sons were very helpful and efficient throughout the whole process. Freya was very friendly and supportive, making sure everything went smoothly. Would really recommend them.
Julie · 22 January 2026
Agent replied · 20 March 2026
So pleased you found us so helpful and efficient. We are so pleased that everything went so smoothly. Thank you for taking the time to leave a review.
★★★★★ 5/5
TrustpilotGreat communication
We were struggling to sell our property until white & sons took over and they got it sold within a matter of a few weeks. The communication has been great throughout the process and been really easy to get hold of someone via phone or email.
Laura · 20 August 2026
Agent replied · 22 September 2026
So pleased we were able to get you under offer so quickly and delighted we got you through to completion. Thank you for taking the time to leave a review; this is very much appreciated by the team.
★★★★★ 5/5
TrustpilotProfessional and informed agent
Charles was a very informed agent who took good time in showing us around the property and answering all of our questions. It didnt feel rushed and his advice and insight on the local and surrounding areas was invaluable. Very professional, great viewing experience.
RM · 26 July 2025
Agent replied · 22 September 2025
Thank you for taking the time to share your experience with Charles. We are delighted to hear that you found his advice & insights invaluable.
★★★★★ 5/5
GoogleI have used White and Sons to sell my property recently and was impressed by the level of service from all parties involved. In particular I would like to thank Andrew Stanyard, Ed Macfarlane, and Sue Freeman for their continued dedication and friendly approach to get the sale completed in a timely manner. I would recommend White and Sons Reigate to anyone selling or buying a property.
Elaine · 23 September 2024
Agent replied · 23 October 2024
Thank you for leaving a review. Really pleased you have been impressed with our level of service. Thank you for placing your trust in the White & Sons team to sell your home.
★★★★★ 5/5
GoogleWe employed White and Sons for our house sale in Redhill in 2023. We went through a tough market and uncertain times to start with but the professionalism of the W&S team was brilliant. We started in spring and eventually sold the property in December - throughout the journey James, Luke and Kieran handled uncertainties in a way which I believe puts them in a league very different to many high street estate agents - they were patient, meticulous and transparent. Whilst the front end was managed by the trio, Sue was in charge of the documentations which were managed without a single fault :). This was fundamental to me and I continued the trust that was necessary to pull through this process. Thanks to the W&S team for your help and best wishes from Mrs and Mr Basak. We will be very pleased to recommend W&S.
Dipankar · 27 January 2024
Agent replied · 23 October 2024
Thank you very much for taking the time to leave such a wonderful review, we really appreciate you doing this.
So pleased the Reigate team were able to help navigate some uncertain times for you, and equally as pleased that we were able to complete on your sale.
We pride ourselves on our pro-active communication and believe this really does help mitigate some of the stress involved in selling and buying property.
Thank you for choosing us to support you through your sale, your offer of a recommendation is the high accolade we could ask for.
Best wishes White & Sons
★★★★★ 5/5
GoogleGreat experience with White & Sons thanks to Louise - a true professional in every sense! Diligent, thoughtful and incredibly well-prepared for all our questions; Louise is someone who loves her job and takes it very seriously…and it shows in spades!
Adam · 18 August 2025
Agent replied · 8 September 2025
This has made Louise's day! Thank you for taking the time to share your experience. This is very much appreciated.
★★★★★ 1/5
GoogleI was in the process of purchasing a flat in Wansbeck House, Apley Road; 6 months in I find out the property management has no sink fund and expensive works planned on the building which meant I could no longer afford the purchase. The owner, Steve Jenns conveniently failed to mention this at the start of the process and the estate agent (White and Sone) claimed they didn't know about this either. I incurred legal costs during the process so came worse off than when I stared. At one point the estate agent, Ed Macfarlane tried to pressure me to complete, saying the owner was getting impatient and was wondering why things were taking so long. When the owner is the one who withheld critical information from me, leading to me having to walk away when I was belatedly informed of the situation with the building. Unprofessional and dishonest behaviour on the part of both the owner and estate agent. Will not be hing white and sons again.
Melody · 26 October 2025
Agent replied · 9 November 2025
We are obviously disappointed that your experience with us wasn’t a more positive one. Fortunately, the legal process, whilst slow, is there to keep you informed as proceedings progress. This allows all parties to take appropriate action when information previously unknown comes to light. We are sorry that your purchase had to be aborted and wish you all the very best with any future transactions.
★★★★★ 5/5
TrustpilotGreat Experience
The service we experienced with a recent property viewing was exemplary. Lisa Jane showed us around the property, allowing us space to view while taking note of the queries she was unable to answer immediately. She then did what few agents seem to manage successfully, she followed up promptly with satisfactory answers to all our queries.
Jennifer · 16 May 2026
Agent replied · 22 September 2026
We are so pleased you had such a great experience. Thank you for taking the time to leave such a wondeful review, this has really made Lisa-Jane's day. We wish you well on your property journey, if we can be of any further assistance, please do not hesitate to contact us.
★★★★★ 5/5
GoogleWe recently used White & Sons for our house sale.
From the start of the process right through Luke and the whole team were professional and helpful.
Luke, Kieran & James actively arranged and managed viewings right away. All negotiations and offers were handled sensitively with great communication and Sue made sure we got all important paperwork and information quickly and with no problems. We really appreciated how well informed we were kept throughout and how Luke helped communication flow more easily between both parties and the solicitors.
A potentially stressful process was made easier with how friendly and approachable every member of the team are and If you need an estate agents to buy or sell we would definitely recommend this lovely team.
Mel · 28 November 2023
Agent replied · 23 October 2024
Thank you for choosing us to sell your home. It really is a privilege to help mitigate some of the stresses associated with selling a home. The team were absolutely delighted to read your wonderful review. Thank you.
★★★★★ 5/5
GoogleThe Sales team at Reigate have been exemplary in marketing our property and finding a buyer for whom it is an ideal home. We really appreciated the frequent updates during the process and the liaison in terms of conveyancing making for a smooth transaction. All the staff involved were highly professional, friendly and efficient in all dealings. I would have no hesitation in recommending for expert knowledge and experience of property sales in their area.
Chris · 10 December 2025
Agent replied · 10 October 2026
Thank you for taking the time to leave such a wonderful review. Thank you for choosing White & Sons to help with the sale of your home. We are delighted to hear you were so happy with the service.
★★★★★ 5/5
TrustpilotProactive and good communication
Communication and chasing from Rebecca Thomas was consistent, persistent and proactive throughout the entire sale, despite a long process.
James · 11 February 2026
Agent replied · 20 March 2026
So pleased you found Rebecca to be so proactive and a good communicator. Thank you for taking the time to leave a review.
★★★★★ 5/5
GoogleBeing first time buyers, and having heard how lengthy and difficult the process can be, we prepared ourselves for the 'worst'. I can however say that the process, while lengthy, was anything but. James and his team were extremely knowledgeable, always willing to assist, and available when needed. We were always kept informed of where we were in the process, what was required from us to progress, or if delayed - the reasons for this and potential times to a resolution. I'd like to thank them for their professionalism, communication, and friendly way of work in helping us secure our new home.
Don · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this.
We are just so pleased we were able to make your first time buying experience such a positive one. We pride ourselves on our pro-active communication and really believe it can alleviate some of the stress associate with house buying and selling.
We hope you are very happy in your new home.
★★★★★ 5/5
GoogleHaving not moved for nearly two decades, we chose Whites again as they were very professional back then. Pleased to say they remain so. James was incredibly personable, communicative and pragmatic, and really well supported by Luke and Kieran. They made a slightly challenging process stress free for us, keeping us well abreast of matters but not making us sweat the small stuff…fantastic service with great advice in a challenging market. I would not hesitate to recommend this professional and friendly team.
Johnny · 24 October 2023
Agent replied · 23 October 2024
It is our absolute privilege to help you with your property journey again. We are so pleased to hear that after two decades we are still providing a fantastic service and great advice. Your recommendation is the highest accolade we could ask for. Thank you for choosing White & Sons (again).
★★★★★ 5/5
GoogleWhite and Sons Reigate have been dealing with the sale of my late fathers home in Reigate. The sale has been absolutely seamless from the start and they have kept me informed at all stages. James Harman has been my main point of contact and he has been very professional at all times. Should I need an estate agent in the future I would not hesitate in using White and Sons again. I thoroughly recommend James and his amazing team:)
Debbie · 24 October 2023
Agent replied · 23 October 2024
James was absolutely thrilled to read your extremely complementary comments of him and the team - we are so pleased we were able to support you through the sale of your late father's home.
Thank you for taking the time to leave a review, this is very much appreciated.
Should you ever need the services of a property professional, we would be delighted to help.
★★★★★ 5/5
GoogleFrom my initial contact with Andrew, when looking to sell my property , (I was also I buying through White’s) , everyone was so Experienced , Professional and Knowledgeable . Super efficient, kept me informed through the whole process. Nothing was too much trouble and dealt with calmly. A massive big thank you to Ed, Rebecca, Louis and Sue ..( hope I haven’t missed anyone). Having dealt with agents over the years, they are the best. Would recommend them to family, friends and anyone reading this!
Caroline · 10 October 2025
Agent replied · 10 October 2026
Your incredibly supportive review really means the world to us. We are delighted you found our service so efficient and immensely proud that over the years you have found us to be the best.
We really appreciate you taking the time to share your experience - thank you for placing your trust in us to help sell your property.
★★★★★ 5/5
TrustpilotFirst Class Service
We received a first class service from the beginning to the end. This included good advice on the market and ensured a smooth transaction through to the exchange. All members of the team were excellent and very personable. I would certainly recommend White & Sons.
ANDREW · 22 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave a review. We are so pleased you were so impressed with the service and that you would recommend us - that's the high accolade we could ask for!
★★★★★ 5/5
TrustpilotBest estate agent in Reigate by far !
Absolutely amazing estate agent in Reigate - had the pleasure of dealing with both Rebecca and Louise ! Nothing is too much trouble, by far the best estate agent I’ve come across in many years of buying and selling - super friendly, knowledgeable and professional, I can’t recommend them more.
Vanessa · 11 June 2026
Agent replied · 22 September 2026
Thank you - your extremely kind words mean the world to us! We really appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotGreat service - much appreciated
James, Lucy, Matt and team were all very professional, reliable and pleasant to work with on the sale of our property. The communication was excellent and they gave very helpful advice throughout the process. The complexities were dealt with soundly, and with integrity, by James. The photographer was meticulous and we were very happy with the brochure. We wanted to find a buyer who would appreciate the property and the location, and White and Sons came up trumps. We would highly recommend this team.
Hazel · 26 September 2023
Agent replied · 24 October 2024
Thank you for choosing our Horley team to help with the sale of your property. We pride ourselves on our pro-active communication and professional advice, so to read your comments really does reassure us that we continue to provide a 5 star service. Thank you for taking the time to share your experience with others.
★★★★★ 5/5
TrustpilotExcellent estate agents
They handled all aspects of the sale of our flat ,very knowledgable on local area and property price expectations.
Weekly updates on how things were progressing.
A set price with no hidden extras along with
Delightful and engaging staff made the whole process an enjoyable experience .
Ian · 26 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave a review. We are so pleased that you were so happy with the service, thank you for choosing us to help.
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