Trusted Agent profile · Reigate and Banstead
★★★★★
204 reviews across 2 platforms
23 Croydon Road, Reigate,, RH2 0LY, Reigate and Banstead, RH2 0LY
Stone Reigate Limited's office in Reigate and Banstead, at 23 Croydon Road, is rated 4.7 out of 5 across 204 reviews on two platforms, including 86 Google reviews rated 4.6.
Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
5/5
GoogleLouise is a vibrant and positive agent, inspirational and dynamic. Louise was informative and engaging and thorough showing me the property and garage facility. I am very much hoping that this will be my next home.
Thank you for your kind words, Louise will be over the moon. Thank you for taking the time to leave such a wonderful review - we hope it will be your next home too.
5/5
TrustpilotKnowledgeable and Welcoming Estate Agent
Thanks to Charles Lockhart for showing us round a house today. Very welcoming and knowledgeable. Patient with answering questions.
We are so pleased that you had a 5 star experience with Charles. We wish you all the very best with your property search. Thank you for taking the time to leave a review.
5/5
TrustpilotTop notch service - would highly recommend.
James Richards and his team (with particular reference to Becky) were always very professional and efficient and worked closely with us from start to finish. House buying and selling is incredibly hard in this current market, and whilst the majority of house sales start off with incoming calls from prospective buyers from views on the property websites, the mark of a great estate agency comes when the process hits the inevitable bump in the road! Believe me when this happens, you want to be a client of the team at Whites in Horley!
We are so pleased you found our service "top notch". We pride ourselves on pulling out all the stops to ensure transactions go through to completion as seamlessly and as stress-free as possible. Therefore, your review was an absolute pleasure to read. Delighted we were here to help, thank you for choosing us.
5/5
GoogleWe have finally managed to buy a nice cottage in Reigate after 9 months of disappointments. This was largely down to the excellent service we received from the White's Reigate Office - and Richard Chaffe in particular. We had earlier tried to buy 5 properties before we were contacted by Whites regarding the sale of the cottage. They were immediately sympathetic to our situation and provided us with moral support as well as excellent professional services. The key difference from other Agents was that Whites worked with both vendor AND the buyer to get the deal over the line against a tight deadline. No request was too much trouble.PositiveResponsiveness, Professionalism
Thank you very much for leaving such a wonderful review. We are so pleased we were able to help eradicate 9 months of disappointment. We find that proactive communication between all parties does really make a difference. So pleased you are finally in your nice cottage and that we were part of that process.
5/5
TrustpilotThe best!
Such a great experience from start to finish. From the moment we stepped into the Oxted office until the contract were signed (less than 3 weeks), the team assisted us in securing our first rental in the UK. Very professional, always available and patient with all our questions. Thank you Freya and team, we are excited to move in to our new place.
We are so pleased we made your first UK rental such a great experience. Thank you for taking the time to leave such a wonderful review, we hope you are very happy in your new place.
4/5
TrustpilotMy husband Gary Jelley old review
My husband Gary Jelley, put in a review some months back. But since then they have done a great job. My husband has tried to go into his review to change it and it comes back as he doesn’t exist and yet he does. So we have now exchanged. And would love, Gary Jelley’s review to be taken down please thank you. Even with a bad review they continued to work hard on our behalf. Thank you to James and his team.
Thank you for taking the time to retract the previous review and for leaving a subsequent review. Really pleased we were able to help you.
5/5
TrustpilotGreat company and lovely agents
Great company and lovely agents - especially Charles and Lucy!
Thank you for taking the time to leave a review, we really appreciate you doing this. So pleased you found Lucy & Charles to be so lovely.
1/5
GoogleMy worst experience with White & Son Agency Dorking! They're the worst agency to work with, and some of the employees, like 'Elly' from the Block Management, are extremely rude to the clients! She doesn't respect customers and is the rudest person I've ever encountered. The next time the owner hires out, I believe they need to pick the right individuals! If not, organizations like these will eventually die! In the future, dealing with AI systems will be far more pleasant than dealing with individuals of this nature.
Your indebtedness to our client, the management company, is now in the hands of their legal team.
5/5
GoogleOutstanding work from Ed and the team. Many thanks for making the process straightforward.
Thank you for taking the time to leave a review. The team really appreciates you doing this. So happy to hear we made this process straightforward.
5/5
TrustpilotFantastic service and support
After deciding to take advantage of the stamp duty reduction, we contacted four estate agents for valuations. All were very similar in price estimates but we got on well with Whites, who were very confident of selling within the timescale. We started marketing the property in August/September 2019 and we were lucky enough to have Grace Jackson assigned to look after us. We were kept informed at every stage of the process and were soon inundated with viewings. These were all handled by Grace and the team (Maddie and Bailey) and every time they turned up they were friendly, responsive and followed the Covid guidelines. It was not long before we got an offer on the property ( first week of October).As we were moving out of the area, we spent the next three weeks searching for a property to move into. This was found by the end of October. We got a solicitor (recommended by Grace) and we moved forward. This is where Grace and the team really came into their own, they were brilliant chasing all parties involved to make sure we hit our deadline of moving before Christmas. Grace worked all hours to ensure that everything worked. I am pleased to say that we achieved our goal of being in by Christmas and this was mainly down to Grace, with fantastic support from Maddie, Bailey and the rest of the team at White's.Thank you so much!! I would recommend White's to everyone
Thank you very much for such an in-depth review of our service, we really appreciate you taking the time to do this. We are so pleased we were able to achieve your Christmas deadline. The Dorking team would like to thank you for choosing White & Sons to act for your during this process.
5/5
TrustpilotDebbie Webber & Aurum Close, Horley
Debbie Webber is responsible for running our site at Aurum Close, Horley. It is so well run that we hardly ever have to contact her but when we do she deals with the situation quickly, with no fuss. She is always very easy to talk to and friendly and keeps us up to date with what is happening where necessary. Most of the site problems are round people dumping large items of rubbish where they shouldn't. When we tell Debbie they are removed immediately.
Really pleased that when you do need to contact us you find our service so efficient. We are here to help whenever you need us. Thank you for taking the time to leave such a wonderful review.
5/5
GoogleThank you to the Reigate team who were amazing in helping my husband and I buy our home. They went out of their way to organise viewings and answer all our questions. A special mention to Kieran who I’m sure had a few early mornings and late nights for us!
Thank you for taking the time to leave a review. So pleased the team were able to help you purchase your new home, we hope you are happy there for many years to come. Kieran is brimming with pride, thank you for the special mention.
5/5
GoogleI just wanted to write this note to say what an absolute pleasure it has been to work with Jackie over the last few months with the sale of my property. Jackie managed to get the sale completed very quickly which was exactly what I needed. Jackie was patient, knowledgeable and generally lovely with me knowing that my number one goal (other than a good price 😊) was to find a family to love my house as much as I did. Thank you for giving advice when needed and going above and beyond for viewings etc. Wishing you lots of house sale success as we head into Autumn!PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for taking the time to leave such a wonderful review. Jackie is brimming with pride over your incredibly flattering comments and would like to thank you for those. We are so pleased we were able to help you sell your property, at a good price, in a timely fashion and to a wonderful family. Thank you for choosing White & Sons.
5/5
GoogleMy partner and I have had such a lovely experience with Louise. Thank you for being so kind to us and really taking the time to help us with our search. We felt really relaxed and not pressured at all, which for first time buyers is so key. A great agency to start our next journey with.
It's so wonderful to hear that your experience with Louise has started your property journey so well. Thank you for taking the time to leave a review, we really appreciate you sharing your experience. We wish you all the very best purchasing your first home. Good luck.
5/5
GoogleWe had a viewing with Louise recently, she was so warm and helpful! She had great knowledge of the property, but also gave us plenty of space and time to view on our own.
We are so pleased that your viewing with Louise went so well. Thank you for taking the time to share your experience.
1/5
TrustpilotPoor and dishonest communication
Absolutely shocking with their communication to shareholders. One of the Directors, Debbie W, outright lied and when I called he out and asked for honest and transparent comms, she ignored me. Laughable, if I wasn't contributing to the 'service' costs...
Please be assured that we are doing everything possible to resolve the rather complex legal situation at your development. We have, and will continue to, update all residents as and when we are able.
5/5
TrustpilotGreat staff, great service
Great staff, great service, really helpful at managing a tricky sale through every step of the process.
So pleased we were on hand to manage that tricky sale through to completion for you. Thank you for taking the time to leave a review; this is very much appreciated.
5/5
GoogleEd, Cédric, Andrew & the entire team at W&S were excellent! Throughout the entire process, they were really on our side, gave us honest & good advice and helped us get our sale over the line. I couldn't recommend them enough - professional, dependable, efficient, fair & great at what they do.
Really appreciate you taking the time to leave a review, thank you very much. Knowing that you would recommends us to friends and family is the only validation we need to know we are doing right by our clients. Thank you once again.
5/5
GoogleI have recently sold my property through the Reigate branch and they have all been fantastic and very helpful especially Ed who has dedicated so much time to getting the sale completed it sometimes felt like he was the only person working on the sale. Thank you for all your efforts
Thank you for taking the time to leave a review, this is very much appreciated. Delighted that you found the Reigate team such an asset in getting your sale over the line. Your kind words have made Ed's day. Thank you for choosing us to help with your sale.
4/5
TrustpilotHelpful agents
Helpful agents. Always answered any questions I had.I had a very fun viewing with a member of the team!
We are so pleased we made your viewing so much fun. Thank you for taking the time to leave a review.
5/5
TrustpilotVery helpful
The whole experience of buying our first home was made so much easier by the very friendly and helpful staff at the leatherhead office, especially Jack and Cedric.
Delighted to hear that your first purchase was made so much easier with our help. Thank you for taking the time to leave a review, it's a privilege to be part of this journey with you. Thanks, White & Sons.
5/5
GoogleJust wanted to thank the Reigate branch for getting my difficult property over the line and sold! They were always professional from start to finish and always quick to respond with any queries I had. This was a difficult sale but James has been AMAZING throughout the process, always kept me up to date and being proactive. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave a review. So pleased we were able to get your difficult property over the line. Your recommendation is the highest accolade we could ever ask for. Thank you once again.
5/5
TrustpilotThey were very helpful and made the…
They were very helpful and made the transition very smooth and were polite and happy to answer any question I had about the process or just to clarify anything I was unsure about.
We are so pleased to hear that we made the transition a smooth one. Thank you for taking the time to leave a review.
5/5
TrustpilotEd and the Reigate team did an…
Ed and the Reigate team did an excellent job driving the sale of my property, despite very difficult circumstances and a large & messy chain. Ed, in particular, really went out of his way to make it happen, for example, calling/messaging on his days off and from his holiday in Greece (I hope it's not the norm :(), sourcing & arranging someone to provide a report that White's weren't responsible for, continually chasing my inactive solicitor...I don't think the sale would have gone through had it not been for Ed's persistence. Thank you so much Ed!!!
Really appreciate you taking the time to leave such a wonderful review - thank you. Really pleased Ed was on-hand to help you through this process. Progressing the chain, no matter how complicated, is our forte. Thank you for choosing White & Sons to help you through this process.
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