Gascoigne Pees Redhill reviews

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs

Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!

Prefer · 18 September 2023

★★★★★ 5/5

Google

From the very first phone call to completion was a delight. There was someone always ready to help and answer questions. Special thanks to Sarah for going above and behind to make my experience a easy one. Am truly grateful.

Victor · 24 November 2022

★★★★★ 5/5

Google

Sarah, Simon and the team at Mann were terrific in helping us buy our first home. All despite a trying mortgage process. Can't recommend them more.

Eoin · 26 August 2018

★★★★★ 1/5

Trustpilot

Kingston Branch

Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.

Saz · 19 March 2025

★★★★★ 5/5

Google

We're really grateful to Simon for being an enormous help in us being able to buy our first home. We were really impressed by his and Sarah's professional and respectful manner throughout the process. Many other estate agents we had contact with in our search were pushy and pressurising, talking the usual talk. We didn't have that experience at all with Simon, which was very much appreciated by us!

Sian · 25 August 2020

★★★★★ 5/5

Google

I would thoroughly recommend the Mann team in Redhill, they're professionalism and dedication made our sale smooth and successful, thank you Sarah.

Alan · 15 January 2020

★★★★★ 5/5

Google

Big thank you Gascoigne-Pees to helping us move in to our new home, Sarah in particular has been amazing and made the whole process smooth running and always answered any questions we had, thank you again! Joe and Tia

Tia · 28 December 2023

★★★★★ 5/5

Google

I have recently sold my house through Gasgoine Pees in Redhill. Very professional and friendly staff. I was always able to get hold of a member of the team if I had any questions. It was really great to have a specific sales progressor as she was able to keep me informed on the progress throughout. Would highly recommend them.

Sue · 25 July 2024

★★★★★ 5/5

Trustpilot

Excellent Service

The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.

Alex · 8 October 2024

★★★★★ 1/5

Trustpilot

This letting agent is shocking

This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.

Sarah · 19 January 2023

★★★★★ 5/5

Google

Extremely helpful and friendly staff. I was completely unaware of how the selling process works as I live outside the UK, and they explained everything very clearly and patiently. Very efficient and quick too. Really lovely people! Thanks again.

Sarah · 25 August 2023

★★★★★ 1/5

Trustpilot

Experience as a Landlord. AVOID!

Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.

Richard · 26 October 2022

★★★★★ 5/5

Google

Right from the start Sarah has guided us through the whole process and gone above and beyond to help us with all aspects of our move. Sarah has always been contactable and has always kept us up to date with events as the move has progressed, often updating us well beyond ordinary office hours. We would have no hesitation in recommending her to any friends and family.

Kayhan · 26 August 2016

★★★★★ 1/5

Trustpilot

Terrible experiance

Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella

Susan · 27 September 2022

★★★★★ 5/5

Google

Sarah & her team were absolutely wonderful throughout the process. Had to get access to the property many times during the process however they were so accommodative, at all times. Throughly happy with my New House.Thank You to the team MANN in Redhill for your help in getting the deal done, fairly quickly. Thanks & Regards, Rosan & Irina Brambletye Park Road, Redhill

Rosan · 26 August 2018

★★★★★ 5/5

Google

All the staff in the Redhill office were knowledgeable, helpful and friendly. I felt well supported throughout the whole process and was kept fully up to date with the progress of my purchase.

Lorna · 29 October 2023

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest.

We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.

Mateusz · 11 April 2024

★★★★★ 5/5

Google

Fantastic experience with Gascoigne-Pees Redhill, they have kept me well informed throughout the process, and provided reassurance where necessary. Sarah and Ed have been patient and understanding in helping me to find my first home.

Jess · 25 August 2023

★★★★★ 5/5

Google

Sarah the branch manager has been fantastic, always available, thoughtful, cheerful, professional and very competent. Really pleased with the service provided here and without question would recommend them to anyone else in the future.

Andy · 25 August 2023

★★★★★ 1/5

Trustpilot

Disgusting flat, substantial costs due to failings and misrepresentation

On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.

Doctor · 25 March 2022

★★★★★ 5/5

Trustpilot

Incredibly happy with their work so far!

Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.

Elena · 18 April 2023

★★★★★ 5/5

Google

Stephanie and team were very helpful and I would thoroughly recommend Mann, Redhill.

Tracy · 27 August 2015

★★★★★ 1/5

Trustpilot

pushy, bordering on harassment

They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!

Chris · 10 May 2024

★★★★★ 5/5

Trustpilot

Very helpful with advice

After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.

Luke · 2 December 2022