Gascoigne Pees Redhill reviews

★★★★★ 1/5

Trustpilot

I found a house to rent through…

I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.

Sarah · 4 November 2021

★★★★★ 4/5

Google

Daniel and Sarah at Gascoigne Pees were incredibly helpful - reliable in getting back to you with information and assisting in chasing up. Helped us a lot in completing our move.

Nikki · 25 August 2023

★★★★★ 5/5

Google

The staff at Mann and Co are excellent. They listened to our needs and reasons for selling and then we're able to offer advice. They had a good online presence without loosing that personal touch. They always kept me informed of every viewing and on every step of the selling process. Thank you

Catherine · 25 August 2020

★★★★★ 5/5

Google

The team at GP were great stuck with me through the sal and we’re very easy to work with. Thank you in particular to Sarah and Jess who were great

Shilpan · 25 August 2023

★★★★★ 1/5

Trustpilot

No apologies over mishandling to manage property

We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.

Hal · 21 August 2021

★★★★★ 5/5

Trustpilot

We had a fantastic service give have had a wonderful experience with…

We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.

Denise · 26 April 2023

★★★★★ 5/5

Google

We were very impressed with Mann when they sold our house. The team were helpful, professional, knowledgeable and friendly; something we appreciated as we were selling for the first time. Branch manager Sarah deserves special mention for her tenacity, expert advice and overall skill. I wouldn't hesitate to use them again.PositiveQuality, Professionalism

Alison · 25 August 2020

★★★★★ 5/5

Trustpilot

Had the best experience

Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.

Emily · 20 October 2023

★★★★★ 5/5

Google

The team at Redhill really helped make the purchase of our first home fairly stress free. They were knowledgeable about the property and always responded promptly to correspondence. I would not hesitate to recommend them both in a professional or personal capacity.PositiveResponsiveness, Quality, Professionalism

Emily · 25 August 2021

★★★★★ 5/5

Google

In a challenging market, Sarah worked very hard for months to get us buyers, and once we had them she was instrumental in making sure the sale progressed, talking to people up and down the chain, chasing solicitors and at times keeping me from pulling out of the sale altogether. First class

Chris · 26 August 2018

★★★★★ 5/5

Google

Sarah at Mann's was fantastic, she really knows her stuff. Without her help, support, guidance and straight talking we would not have sold our property. A real asset to Mann and the industry - she cuts through the rubbish and tells you how it is!! I would use them again without hesitation.

MarblEddJohnson · 26 August 2018

★★★★★ 5/5

Google

Thank you to all the team at Mann & Co Redhill for the smooth processing of selling my mother's house. It was a sensitive issue and Sarah approached this with empathy and professionalism, for which I was very grateful. Very pleased with the result too: good advice and good outcome.

Wendy · 26 August 2019

★★★★★ 5/5

Google

Having sold within the hour! Sarah, Amy and Simon looked after me and finally having completed are still helping out. Impressed with the team work and the gentle advice and guidance throughout what is often a curiously interesting period of your life.. I'm so happy that I chose Manns!

Chris · 26 August 2019

★★★★★ 1/5

Trustpilot

Communication was poorly, and the description of the property wasn't correct

The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.

Marta · 29 May 2024

★★★★★ 5/5

Google

I would like to thanks the whole team at Mann who helped us through the sale of our mother's flat, despite staff changes enforced by illness and Covid. they were polite, knowledgeable and liaised will with both solicitors. Thanks again team!

David · 25 August 2021

★★★★★ 1/5

Trustpilot

Untrustworthy, liars and horrible customer service

They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them

Joshua · 16 February 2024

★★★★★ 5/5

Google

A fantastic team at Mann Countrywide Redhill. So helpful, professional and responsive. They were able to give great advice from start to finish, and did a great job of pushing us through the process. Would highly recommend!PositiveResponsiveness, Quality, Professionalism

Joanna · 25 August 2021

★★★★★ 5/5

Google

Thank you very much to Emilio Hasa for all your help and hard work. You have made the process so seamless and stress free for the purchase of our first home!

Xana · 22 September 2024

★★★★★ 5/5

Google

Excellent service. Team work between staff was top rate. Creatively redeveloped marketing as initial reactions to advert were assessed. Good liaison with new solicitor when first solicitor was useless. Well done.

Paul · 22 September 2024

★★★★★ 5/5

Trustpilot

Ben was a miracle worker.

Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything

Emma · 30 August 2023

★★★★★ 5/5

Google

Just sold my house through Gascoigne-Pees.All the team very friendly and helpful . Also a mention for my sales progressor, really good liason with my buyers and all solicitors involved. Would definitely recommend !

Russ · 25 July 2024

★★★★★ 1/5

Google

It interested in selling houses . Emailed in on several occasions requesting details of a property and have not sent me a thing . Not in the slightest bit interested

Henry · 17 August 2024

★★★★★ 5/5

Google

Very helpful staff from start to finish, would highly recommend.

Daisy · 28 November 2023

★★★★★ 5/5

Google

It's been a wonderful experience with Gascoigne-Pees Estate Agent Redhill Team regarding property viewings. The team members are very friendly, professional and helpful !

Z · 25 August 2022