Trusted Agent profile
★★★★★
736 reviews across 2 platforms
99 Brighton Road, Redhill, RH1 6PS
Part of Choices, see every office.
Choices's Redhill office at 99 Brighton Road is rated 4.4 out of 5 across 736 reviews on two platforms, including 729 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Redhill office, from every platform, shown as written. First names only.
1/5
GoogleWorst estate agent and customer service ever I seen.
Dear Nilakshi, we are very sorry to hear that you did not receive good customer service, if you email our compliance Director Stephanie Prior she will look into your complaint and get back to you. Stephanieprior @choices.co.uk Regards Simon Shinerock
1/5
GoogleAvoid at all cost, They have lots of charges in the fine print of their contract which they will not tell you about. Then charges you once you give your notice. Also they conduct too many so called "inspections"
5/5
GoogleMy first and very good experience with this agency. All agents are very professional and responsible. They helped me and my girlfriend found perfect room up to our expectations. Thank you very much Tianne. I can only recommend!!
5/5
GoogleVicky hall is helping me with my washing machine related issue. What I admire a lot is, her speed of reply and helpful nature.
5/5
GoogleRea and Heyleigh - wow such superstars - professional attentive and helpful - really was in a pickle but these ladies helped me out and even went above and beyond to help me Thanks i really appreciate it :) Rich
5/5
GoogleJust a shout out to Choices (esp. Nicole, Esme and Catherine) for looking after us. Getting this level of service and willingness to help is not something you come to expect from most estate agents so a big thumbs up.
5/5
GoogleGood and responsive assistance from Vicky today, as always. MG
5/5
GoogleFriendly and professional
Good Morning Thank you for your review and feedback is always welcome. If you want to nominate a particular department or person then of course we can congratulate them. kind regards Stephanie Prior CHOICES
1/5
GoogleSo far very poor - have been trying to get numerous outstanding issues sorted since moved in September - nothing happened at all. Some members of staff very rude and not approachable and not prepared to help at all.
5/5
GoogleChristina Stracey and Jacqueline Petrova have been wonderful for me as a Landlord. They are very efficient and professional and are a credit to choices estate agency. They deal with issues promptly and keep you informed at all times.
5/5
GoogleExcellent service, always on the ball, definitely would recommend.
5/5
GoogleMatthew have been very helpful and supportive throughout our property purchase, that made the whole buying process easy and hassle free. Really appreciate Matthew's positive attitude in all communications. I recommend Choices for anyone looking to buy properties.
5/5
GoogleJust a shout out to Choices (esp. Nicole, Esme and Catherine) for looking after us. Getting this level of service and willingness to help is not something you come to expect from most estate agents so a big thumbs up.
5/5
GoogleVery professional and friendly
5/5
Googlegreat service, very prompt
5/5
GoogleRating only, no written review.
1/5
GoogleVery slow, inefficient and often contradictory.
We are sorry Winnie we need a bit more information in order to help.
5/5
GoogleVery prompt in responding and agreement was closed in very short time. This was helpful as I had to move out of hotel and team helped me get to where I was looking for. Thanks for being there!!
5/5
GoogleChris Hendon very polite good sales person ready to help where needed, try to make problems less than what it is. listen to your ideas and request, any problems that arise he deals with it on the spot.
5/5
GoogleRating only, no written review.
5/5
GoogleFirstly I will to to apologise for everything have done wrong. Taryn and everyone I really appreciate all your support and help for getting things sorted amicably. Specially to Taryn, thanks very much, you’re a star.
5/5
GoogleRating only, no written review.
5/5
Googleafter a 'difficult' few days dealing with several different individuals in Choices Sutton office, Deanne Elliott stepped up to the plate and moved things forward successfully for both my tenant and me; well done Deanne.
5/5
GoogleI asked Amy Francis to provide me with a reference and she did so very quickly. I truly appreciate her responsiveness and her consistency in getting any queries resolved quickly and professionally.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Choices's Redhill office has 736 reviews across two platforms: 729 on Google, 7 on Facebook (across the whole business).
Choices Redhill is rated 4.4 out of 5 across all 736 reviews, and 4.4 out of 5 on Google from 729 reviews.
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
Choices Redhill, 99 Brighton Road, Redhill, RH1 6PS.
