5/5
GoogleAbbey was professional, responsive and patient when supporting us with purchasing our dream home. We wish her a very successful career.
Agent replied · 25 July 2026
Thank you Fiona.
Trusted Agent profile · Redditch
Verified
John Shepherd Redditch reviews
★★★★★
1,590 reviews across 3 platforms
The Old Church, Ipsley Street, Redditch, B98 7AA
Part of John Shepherd, see every office.
John Shepherd's office in Redditch, at The Old Church, is rated 4.4 out of 5 across 1,590 reviews on three platforms, including 198 Google reviews rated 4.6.
198
Reviews on Google
This office
1,370
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Redditch
At John Shepherd, our Redditch letting agents provide top-quality expertise to landlords and investors looking to let a property. With 30 years of experience in the industry, we understand what you want from a Redditch letting agent, and our advice to you will be as unique as your property. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExcellent service from start to finish…
Excellent service from start to finish from Sam Lawrence at John Shepard. Involved in selling and purchasing our properties in our recent chain that we have just completed on. Although the chain was difficult due to Solicitor communication, Sam personally filled the gap and ensured everyone was kept informed and on track to deliver, even working our specific case during his Annual Leave. A credit to his profession and his company. A+++
Agent replied · 9 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotBrought my dream home with John…
Brought my dream home with John shepherd and Harry was dealing with it from start to finish and I so glad he did everything went smooth and always updated .thanks Harry you worked hard .kind regards David
5/5
GoogleAmazing from start to finish!
Agent replied · 21 July 2026
Very kind words - thank you for the review Mat Barnes, Director Hunters Chesterfield
4/5
TrustpilotQUENTIN’s great excellent friendly work.
What really made my experience great was the kind hearted QUENTIN, he's such an amazing agent to work with. From the way he speaks politely to his audience and details information are top notch. I really rate His work 100% excellent.
Agent replied · 24 April 2024
Thank you for your feedback.
5/5
GoogleFriendly and professional staff. An excellent office
Agent replied · 21 July 2026
Thankyou!! :) Mat Barnes, Director Hunters Chesterfield
5/5
GoogleEveryone was superb. A very slick outfit.
Agent replied · 21 July 2026
Thank you very much for the feedback! :) Mat Barnes, Director. Hunters Chesterfield
5/5
GoogleGreat service from the team here. Very professional agents especially Olga , who helped with everything and responded promptly to any queries. Thank you Olga.
5/5
TrustpilotMaisy’s been excellent couldn’t think…
Maisy’s been excellent couldn’t think of any one better as my property manager. Excellent support throughout the process.
5/5
TrustpilotAMAZING SERVICE!
I am a student who is trying to move into an apartment with my friend, and if I could recommend John Shepherd to every single person I know I would! This is solely because of Megan Johnson, an absolute ANGEL who has been so so helpful trying to find me a place to live! I really appreciate her work especially because many landlords are not as welcoming to students, but Megan deserves all the praise she can get! Will definitely be using John Shepherd whenever I can thanks to her!
5/5
TrustpilotFantastic organisation from John Shepherd …
Megan Johnson and Drew Swadkins were excellent organising this tenancy.Excellent, professional demeanour and very welcoming and a pleasure to speak with.I would definitely recommend John Shepherd (Colmore Row) to anyone.Impeccable service!Thank you very much!
5/5
TrustpilotFirst time using John Shepherd and will…
First time using John Shepherd and will definitely be using them again. Lily was great to work with. She found us tenants for the flat and was a pleasure to deal with
5/5
TrustpilotA long term tenant
I found them professional and helpful agency.
Agent replied · 17 July 2025
We're glad you had such a wonderful experience with us and thank you for your feedback! We will ensure Lauren is updated.
5/5
TrustpilotNatasha Watkins @ John Shepherd…
Natasha Watkins @ John Shepherd @ solihull branch has been absolutely outstanding. Natasha has gone above and beyond and has been excellent in her approach, professional, friendly and all round excellent attitude. Highly recommend Natasha.
5/5
TrustpilotI am a recent convert and I could not…
I am a recent convert and I could not be happier with the service so far. Lily has been my point of contact most of the time and her attention to detail and swift response times have been fantastic.
5/5
TrustpilotInspection report
Maisy did a great job carrying out the inspection report for my property - excellent service, many thanks.
5/5
TrustpilotThank you Lily and Megan
Both Lily and Megan were extremely helpful with all of our enquiries, we had quick responses and always felt like things were going smoothly and were well organised. Can’t thank either of them enough, we love the flat and know that our renting experience with John Shepherd is in good hands.
5/5
TrustpilotReally quick and easy service from the…
Really quick and easy service from the group. Megan was so helpful with everything through the moving in process. Highly recommend her!!!!:-)
Agent replied · 9 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
Googlegreat estate agents, friendly and helpful.
Agent replied · 21 July 2026
Thank you for the feedback - appreciated Mat Barnes Director Hunters Chesterfield
5/5
TrustpilotMaisy Smith always sorts out everything…
Maisy Smith always sorts out everything for me. I am very happy with the way she does things!
5/5
TrustpilotEverything is perfect
Everything is perfect. I feel happy where I am
5/5
TrustpilotCaitlin MacDonald has been exceptional…
Caitlin MacDonald has been exceptional with her customer service... very helpful and answers emails super fast. Thank you Caitlin
1/5
GoogleHonestly probably one of the worst rental experiences I’ve ever had, rented with John Shepherd with my partner from October 2020 - April 2023 throughout this time we had numerous “property managers” who constantly palmed problems off onto one another. We had so many issues with the house dating back to Jan 2021 which included horrendous rising damp in the kitchen which then lead to black mould throughout, the tiles in the kitchen were constantly cracking due to water underneath them, we had water drenching the carpet around the entry to the kitchen due to a massive dip in the concrete underneath. I logged these issues in Jan 2021 and when we left in April 2023 these issues were still ongoing. Lauren Foster who quite frankly is the rudest estate agent I’ve ever dealt with told us that it was our fault that is was damp due to us not heating the property 24/7 which is just laughable considering the price of energy at the moment oh and we didn’t ventilate enough even though our bathroom window was always open to try and dry the constantly horrible wet damp bathroom out. If she’d of had it her way we should have had the heating on full whack and all the windows open in the middle of a cost of living crisis. When we left they then tried to charge us £350 for redecoration which was honestly ridiculous considering the decoration in the house was absolutely fine bar a few general wear and tear scuffs which the landlord should expect to incur when you rent a property out it’s like they expected it back like a show house… I’d like to add as well the house was not clean when we moved in especially the kitchen which was filthy. They also tried to charge us £18 for one light bulb and a shower curtain when leaving… I honestly couldn’t believe it where on earth are they plucking these prices from!? we had to go through a dispute with reposit which worked in our favour in the end however the whole situation was just a complete an utter farce. The way Lauren dealt with everything was a joke I constantly had to chase for updates and the emails I received from here were rude and unprofessional I will never use them again and am so thankful to finally be rid of the whole situation.
5/5
TrustpilotExcellent service
Excellent service, fast, efficient and kept us up-to-date. Huge thanks to Samantha!
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