John Shepherd Redditch reviews

★★★★★ 5/5

Trustpilot

Fantastic Customer Experience

Fab fab fab. The initial John Shepherd agent that showed me my new home was Emily, she was pleasant and polite, she put me at ease, and was fantastic during the whole experience. Jamie then put up with me during the next phase after I’d been accepted by the landlord - he was patient and explained everything clearly to me and helped me calm my anxiety. Always available at the end of the phone or an email. Everyone at John Shepherd (Redditch) were friendly and professional cannot fault them. Thank you so much for helping me get my first home on my own - you guys are the best.

Jodie · 21 August 2023

★★★★★ 5/5

Trustpilot

Had a great experience speaking with…

Had a great experience speaking with millie kirby, she was lovely and polite very helpful. Thank you

Ruby · 4 February 2026

★★★★★ 5/5

Trustpilot

I’ve been in my new home for a Month…

I’ve been in my new home for a Month now snd i cannot recommend this Company enough , especially Brendon Pearce who dealt with the whole process and kept me informed throughout the whole thing, all of the staff members here have done and nothing has been too much trouble.Highly recommend.

Mikki · 1 June 2021

★★★★★ 5/5

Google

Experienced and knowledgeable, this firm knows the local property market and offers a professional and accessible service . Staff are always available for advice and keep fully up to date with the progress of your sale/purchase .

Karen · 25 July 2025

★★★★★ 5/5

Trustpilot

We were very happy with the service we…

We were very happy with the service we received from Gurdev and Harry. They both worked as a team to sell our property, it took longer then anticipated, but through no fault off John Sheperd. We were very pleased with Gurdev who worked hard to get the sale completed. Thankyou again to both Gurdev and Harry wish you both well in the future Kind regards Tariq and Shameem shareef

Shameem · 23 November 2020

★★★★★ 5/5

Trustpilot

Brilliant communication from start to…

Brilliant communication from start to finish. 5 days to turn around my application. Jayne especially has replied to my many emails/requests swiftly. Whole process has been stress free (as stress free as moving can be). Highly recommend!

Darren · 17 April 2024

★★★★★ 5/5

Google

Best letting agents in Chesterfield

Paul · 21 July 2025

★★★★★ 5/5

Google

Good staff; professional and organised.

Cliff · 21 July 2025

★★★★★ 4/5

Trustpilot

The service was pretty good

The service was pretty good, email responses were very quick which is really good. I did however have to ask for updates along the way when things fell quiet for a period of time. It would be useful to receive at least 1 update every 2 weeks to keep people up to date. Everything else went well. Thank you !

Steven · 10 September 2024

★★★★★ 5/5

Google

The best service I’ve ever received from agents. No, seriously. Speedy, helpful - did I say speedy? Michelle and Emily were great.

Isioma · 12 March 2024

★★★★★ 4/5

Trustpilot

John Shepherd has fixed the door issue…

John Shepherd has fixed the door issue quickly.

John · 5 June 2025

★★★★★ 1/5

Trustpilot

🚨Unprofessional & unethical Estate…

🚨Unprofessional & unethical Estate Agent

Katie · 29 April 2026

★★★★★ 5/5

Trustpilot

Exceptional Dedication: Commending Lauren Foster's Professionalism and Support

I would like to extend my heartfelt gratitude to "Lauren Foster" for her exceptional dedication and professionalism. Lauren's hard work and meticulous attention ensured that I received prompt and thorough assistance. Her courteous and respectful demeanor throughout the process exemplifies her commitment to providing exemplary customer service. Lauren's efforts have truly made a positive impact, and I am thankful for her outstanding support.

Shawn · 9 July 2024

★★★★★ 4/5

Trustpilot

Lauren is fabulous

My agent, Lauren, she is really nice and helpful during whole moving process, house viewing, doing paperwork and after moving in. She followed up everything and replied email really quickly. She said we can move in on 20th, and we actually collected the key on the day. After we moved in, she still keeps replying to my email if I have any questions.

Scarlett · 5 July 2024

★★★★★ 5/5

Google

Excellent service from a very professional agent, especially from Emily who really added a personal touch! Thank you Emily 😁😁😁 …

Adam · 12 March 2024

★★★★★ 5/5

Trustpilot

Very Helpful and Friendly Team

Megan was really helpful! She got everything completed really quickly and was a great help for us. Thank you.

Abbi · 26 November 2020

★★★★★ 5/5

Trustpilot

John Shepards - Harry Moore

Harry at John Shepherd made the purchase of the property as smooth and stress free as possible. With timely and factual communication that made all the difference. Harry was always accommodating, available to answer any queries and arrange subsequent visits to the property no matter how short the notice was.

Stuart · 17 February 2021

★★★★★ 5/5

Trustpilot

smooth

Lily was absolutely amazing during this process. I was in a hurry to move and she handled it quicker than I anticipated. Needless to say she understood the assignment 😅

Onyii · 2 August 2023

★★★★★ 5/5

Trustpilot

I have recently rented a property…

I have recently rented a property through John Shepherd and I have had Brilliant service from Rickie. He helped us with everything and was great at communication which was great as we knew what was going on at all times. Thanks Rickie and the Team for all the help

Angelo · 15 April 2021

★★★★★ 5/5

Trustpilot

Destinee was the best help i could've…

Destinee was the best help i could've asked for when moving! Really alleviated any stress and was super helpful

Morgan · 20 October 2020

★★★★★ 5/5

Trustpilot

Yoko henry is so far the best person I…

Yoko henry is so far the best person I seen come on board I think she should get some promotion from whatever role she is johnshephard is managing the property that I been living in for years now and who ever was in charge I wasn't getting much done but yoko is number 1

CARL · 19 November 2024

★★★★★ 5/5

Trustpilot

Professional and effiecinet service

A very friendly, efficient and professioal approach to addressing issues as and when required.

Mrs · 6 February 2026

★★★★★ 1/5

Trustpilot

The worst agents

Do not rent a property from them! The worst lettings agents in the country! Nor should you trust them to look after your property.

Shazmin · 18 October 2024

★★★★★ 5/5

Trustpilot

5* Rating for Harry Moore

5* rating due to the actions of one gentleman:Mr Harry Moore (Shirley office).He managed the sale of my late mothers home.If you intend to use the company I strongly advise that you insist on Harry to manage your transaction. This will ensure impeccable attention to detail and faultless communications.Thanks Harry.

Phil · 22 December 2020