1/5
TrustpilotDo not use this agency.
I had a very poor experience with John Shepherd Student Lettings and would strongly advise others to avoid this agency if they want to save themselves a lot of hassle.
Trusted Agent profile · Redditch
Verified
John Shepherd Redditch reviews
★★★★★
1,590 reviews across 3 platforms
The Old Church, Ipsley Street, Redditch, B98 7AA
Part of John Shepherd, see every office.
John Shepherd's office in Redditch, at The Old Church, is rated 4.4 out of 5 across 1,590 reviews on three platforms, including 198 Google reviews rated 4.6.
198
Reviews on Google
This office
1,370
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Redditch
At John Shepherd, our Redditch letting agents provide top-quality expertise to landlords and investors looking to let a property. With 30 years of experience in the industry, we understand what you want from a Redditch letting agent, and our advice to you will be as unique as your property. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI Phoned 3 times to enquire about a…
My boyfriend phoned 3 times to enquire about a property, twice the phone was picked up and then we had the phone put down on us before had chance to speak, on the 3rd attempt, a girl called Emily answered, and abruptly said “Property has gone, any changes and will let you know” Before the word know was finished, Emily put the phone down without him even getting a word in
5/5
GoogleJamie and the team were absolutely flawless from the start to finish, it was very quick and smooth. Thank you for making the step into a new chapter a very pleasant process!
5/5
TrustpilotAmazing service
Great service and made the stressful experience of the buying much easier. Thanks to Lauren and Harry for arranging to drop the keys off to us on completion taking away the stress of another job on the day.
5/5
TrustpilotLauren Wood
I would like to express my appreciation of the superb level of support provided by Lauren Wood on our property in recent months in difficult circumstances.Lauren has been extremely pro-active in trying to resolve all matters as quickly as possible.Thank you very much Lauren.
5/5
TrustpilotExcellent Service
Our property manager is Faye Edwards, and she's an absolute superstar. Nothing is too much trouble, and she's always more happy to help. We've been with John Shepherd now since 2012, and we are more than happy with the way we've been looked after.
5/5
TrustpilotI can't recommend this company enough!
I can't recommend this company enough. The whole team has been nothing short of angels. They made a very complex move possible and we as a family will be forever greatful.
5/5
TrustpilotWindow replacement.
Excellent service from Swadlincote Windows, and Samantha's help from the Burton branch
Agent replied · 14 August 2025
Many thanks for your feedback on our office and contractor, much appreciated.
5/5
TrustpilotSome people know how to do it.
John Shepherd acquired our previous letting agent last year. It has taken them some time to integrate the different operations. During this time we dealt with several people with various leves of frustration and difficulty. The higher management do a great job in insulating themselves from mere customers and despite suggestions on the website could not be contacted.
5/5
TrustpilotFriendly, Fast, First Time Buying.
Jack was super fast in contacting us. He was so friendly and easy to talk to, as well as being very informative and helpful. Although we didn’t end up buying, we still can’t recommend them enough. Loads of free helpful advice and resources available for first time buyers, explained in a way that really helped me understand the mortgage process.
5/5
TrustpilotThanks for the service Megan
Megan was not just helpful, she was professional and had good customer service. She had good communication and always tried to understand, very collected and all round fantastic service.
Agent replied · 9 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotThe team was great
The team was great, particularly Sana! Professional and attentive service. Thank you!
5/5
TrustpilotMarilena and her team - Incredible Service!
John Shepherd (Four Oaks) helped us rent out our property in just few weeks - excellent service! I would like to give my special thanks to Marilena. She is friendly, helpful and professional!!! Very happy experience!
5/5
TrustpilotA very helpful team
A very helpful team. My experience with John shepherd has been excellent. Maisy smith is very helpful and friendly. Is always very kind and Professional.
5/5
TrustpilotGreat service
Great service, fast working efficient and make the house buying process a pleasure. We worked with Sam and Adrian and they was always there whenever we needed them.
Agent replied · 9 April 2024
Thank you for your kind review, wishing yourself and Thomas all the best in your new home.
5/5
TrustpilotWe have been with John Shepherd for…20+ years
We have been with John Shepherd for years they have handled our properties in a highly efficient and professional manner. Debbie Lock has supported us for a number of years and her fast and professional service has been excellent. Lily Johnson is a currently handling our lettings she has achieved lettings in a timely manner in this difficult market.
5/5
TrustpilotA shoutout to John Blythe (Renewals…
A shoutout to John Blythe (Renewals Clerk) for being prompt, professional and cordial
Agent replied · 16 July 2025
Many thanks for your review, we're glad you had such a wonderful experience with us! We will ensure John is updated.
5/5
TrustpilotThey manage my UK property
They manage my UK property. Very professional (do not turn circle). I am from Asia.
Agent replied · 7 July 2025
Gordon Lee, thank you so much for the positive review!
5/5
TrustpilotAmazing service by Suzanne in…
Amazing service by Suzanne in Derbyshire office all the time from start to finish
5/5
GoogleExcellent company to deal with. Staff are professional, knowledgeable and very approachable
Agent replied · 21 July 2026
Such kind words - thanks Mat Barnes Director, Hunters Chesterfield
5/5
GoogleGreat service from the team here. Always go the extra mile to help and always available to help with anything. Nothing is too much bother. Great communication from start to finish and hold your hand all way through process. Truly a 5 star service! Special mention to Kate and Steve for all their time and effort. Thanks again and will definitely be recommending to everyone
5/5
GoogleOlga was a great help in finding the flat and seemed knowledgeable about it. Very quick to respond any and all requests
5/5
TrustpilotDrew Swadkins was excellent in finding…
Drew Swadkins was excellent in finding a tenant. He found a tenant within 2 weeks after completing all reference checks etc.I would definitely recommend John Shepherd (Colmore Row) to anyone. Excellent service Drew ! Thank you very much !
1/5
TrustpilotIf I could post ZERO stars I would
If I could post ZERO stars I would. Absolutely abysmal service from start to finish. Zero customer service. It's hard to tell if their staff is strained to be unhelpful or just plain stupid, such is the degree of their incompetence. This business needs to be avoided. Sadly as with many in this industry, very little checks and accountability is possible so they keep on treating clients with contempt.
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