Trusted Agent profile · Redditch
Verified
★★★★★
1,585 reviews across 3 platforms
The Old Church, Ipsley Street, Redditch, B98 7AA
Part of John Shepherd, see every office.
John Shepherd's office in Redditch, at The Old Church, is rated 4.4 out of 5 across 1,585 reviews on three platforms, including 198 Google reviews rated 4.6.
198
Reviews on Google
This office
1,365
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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At John Shepherd, our Redditch letting agents provide top-quality expertise to landlords and investors looking to let a property. With 30 years of experience in the industry, we understand what you want from a Redditch letting agent, and our advice to you will be as unique as your property. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
5/5
TrustpilotAbove and beyond expectations
Jack has been great throughout the purchasing process. From the initial call, providing us with all of the required information during the viewing, through to the post viewing process - everything has been timely (even providing updates whilst on annual leave!) I would absolutely recommend him and John Shepherd as agents, irrespective of whether you’re a first time buyer or not.
1/5
TrustpilotDon't use this agency
Don't use this agency. They illegally charge referencing fees which are not a permitted charge under the Tenant Fees Act 2019. They also fail to give adequate keys and fobs, and repairs take too long. Highly recommend to stay away from this agency
5/5
GoogleOutstanding service from beginning to end - showed from the first meeting that they cared about me and my property and kept true to that throughout.
Thank you Mat Barnes, Directors, Hunters Chesterfield
5/5
GoogleI wrote a scathing review last week and must now apologise, I mistakenly thought that it was the agents that were at fault but it has now come to light that the landlord's mis communication was the problem. Lauren was extremely helpful and sorted out the problem in order to get our full deposit back.
5/5
TrustpilotJohn Shepherd Estate Agents is…
John Shepherd Estate Agents is commendable. Their process from the beginning to the end is seamless. I am very pleased with their service, and will surely recommend the agents to family and friends for same service. Adeshina
1/5
allAgentsI don't leave reviews
I don't leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.
1/5
allAgents"I don't leave reviews..."
I don't leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.
5/5
TrustpilotSuperb property sales team
After a very quick and successful sale of our property I would like to thank the whole team at John Shepherd collection. In particular Gurdev and Harry for a very professional approach with great advice when needed. Highly recommend them. Great job!!!
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotNatasha Watkins was my agent in the…
Natasha Watkins was my agent in the sale of my apartment. She was very helpful and efficient in all aspects. Great service. Recommend.
1/5
TrustpilotTassi Lettings
Tassi Lettings are now under John Shepherd so just to add to here also:I am a student living in a flat with Tassi Student Lettings currently. It has been beyond hell.When I moved in:- Tabacco scattered across the floor- Bin full of maggots - Dirt on the skirting boards- Mould in the bathroom- Electric parking that did not work- No heating (and it has been 2 months)- No instructions on how to turn the fire alarm off (it was on from 9pm - 10am)- Electricity randomly switching off- Light detached and hanging from the ceiling - Scratched furniture- Broken toilet seat- More I cant even think offYou can not get hold of them at all! If you have an issue you have to ring 100 times to even get through to someone. DO NOT LET FROM THEM! They are useless, absolutely useless. I moved in in August it is now October and problems are still coming up and the old ones are not getting fixed.
1/5
TrustpilotLettings John Shepherd Colmore Row
Lettings John Shepherd Colmore Row. This company should close its lettings department untill they learn how to treat people's lives and money with respect. They have literally stolen money and belongings from my daughter and partner during the time she was having twins prematurely over a mold infested house that should have been checked before letting. This is still ongoing with solicitors now being involved. KEEP WELL AWAY FROM THIS COMPANY. Mr S Hough
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
1/5
GoogleQuite possibly the worst estate agent I have had to deal with. There is not a single bit of care for the tenants and take no interest when problems occur. Communication is terrible, they are very hard to get a hold of and consistently ignore emails and calls and fail to return them.
1/5
TrustpilotFound the staff to be generally very unhelpful
Found the staff to be generally difficult and unhelpful. I wanted to view a property on Hampton Lane. They said they were told by the seller to 'work backwards' from 5.30pm, and offered me a 4.15 slot. Asked repeatedly for an earlier slot, due to work commitments, but they just said no. On the day, yesterday, it transpired I could not make it for work reasons, despite my efforts to make it. I rang agent today to ask for a viewing. I was told offers had been made and another viewing was 'unlikely.' I would have thought that unless the offers had been accepted and /or property had been sold, there is no reason not to entertain further interest. I would expect a greater level of courtesy from agents, especially when they are dealing with a property value of just under a million pounds! Extremely frustrating and disappointing. I cannot understand this approach to buyers.
Dear Miss Rashid,Thank you for bringing this to our attention. Please note we had a time slot we needed to adhere to. I understand you cancelled the appointment 10 minutes prior to your appointment time however we still have allocated an appointment to you next week if you are still interested or alternatively if you would like to view any other property with John Shepherd, please feel free to contact us. Many thanks,
5/5
TrustpilotProfessional
I had a wonderful experience with John Shepherd, specifically because of Melissa Cannon. She was extremely helpful, quick to respond, professional and showed empathy. Thanks a lot Melissa!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
2/5
TrustpilotAbsolutely shocking service
Absolutely shocking service. Requested a landlord statement for over one month for my tax bill. Despite chasing and clarifying information several times. Called up spoke to a very rude lady on the phone. Never received the document.
5/5
GoogleFabulous service from Olga at John Shepherd. She helped us find my disabled mum a new house to move into and was amazingly helpful. She even came out to the car park to us in the rain to go through some paperwork as my mum couldn't make it in the office. Nothing was too much hassle and every query was answered quickly and efficiently. Would very much recommend John Shepherd to anyone and if you want someone who goes the extra mile in lettings, make sure you ask for Olga.
5/5
TrustpilotTash from John Shepherd has been…
Tash from John Shepherd has been excellent all through our purchase. Really friendly and professional lady
Thank you for your review of the service received by Tash, Louise. This is much appreciated and has been shared with Tash! 😊
5/5
TrustpilotFrom ther very first viewing right up…
From ther very first viewing right up until completion Turkay Hasan was very helpful and answered all questions.
5/5
TrustpilotGreat Managing agents
I have been renting a property for over a year now with John Sheppards being my managing agent, Everytime I have had a issue or concern Lauren Foster and her Team has been ever so helpful and helped me every step of the way.I would definitely recommend Lauren and her team for anyone looking to possibly rent a property.
5/5
GoogleVery friendly staff going above and beyond to ensure the process ran as efficiently as possible
5/5
TrustpilotExcellent property management service
5/5
GoogleCant thank you enough. Especially Emily who was patient and saw me all the way through the letting process after various viewings. Quick easy process to apply for the property that you select. Would deffo recommend. Thanks again 😊 …
5/5
GoogleMichelle and the team at john Shepards have been amazing . Cant thank them enough for thier time and patience in securing my new home for Christmas .Very attentive , professional and down to earth . Thanks again Cal Tilley
5/5
TrustpilotMy move into my new accommodation was…
My move into my new accommodation was very simple and hassle free. I got all the assistance I needed through Faith Hughes who made things run extremely smoothly. My experience from the start of the tenancy to now has been great.
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