Trusted Agent profile · Redditch
Verified
★★★★★
1,585 reviews across 3 platforms
The Old Church, Ipsley Street, Redditch, B98 7AA
Part of John Shepherd, see every office.
John Shepherd's office in Redditch, at The Old Church, is rated 4.4 out of 5 across 1,585 reviews on three platforms, including 198 Google reviews rated 4.6.
198
Reviews on Google
This office
1,365
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Redditch a message.
At John Shepherd, our Redditch letting agents provide top-quality expertise to landlords and investors looking to let a property. With 30 years of experience in the industry, we understand what you want from a Redditch letting agent, and our advice to you will be as unique as your property. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
5/5
GoogleVery satisfied from John Shepherd people. Professional and helpful, they resolved and actioned every issue and request we had immediately and with the best way. Highly recommended.
Thank you for your review of our services, much appreciated!
4/5
TrustpilotExcellent service by Michelle and Tom!
We had a positive experience with Tom and Michelle, who went above and beyond to ensure a smooth and stress-free process. Their team was incredibly supportive, guiding us through every step with clear and timely communication. They facilitated a second view with pleasure and they replied all our questions. They were proactive in addressing our queries and made sure all necessary steps were completed within the required timeframe. Their exemplary response gave us confidence and peace of mind throughout, and we’re truly grateful for their outstanding service.
1/5
TrustpilotThey do not allocate house viewings fairly.
The lady I spoke to (didn’t get her name) was quite rude and abrupt. We enquired about viewing a house as soon as it was listed. Was told we would get a call once they had access to the property. We never got a call, so Called back today to be told the viewings are now fully booked meaning they do not allocate viewing fairly as I literally enquired within minutes of the house being published on right move.
We are sorry to read your comments. Unfortunately we cannot locate a file for you with just a first name and we would ask if you can please email drew.swadkins@johnshepherd.com with your full name and which office you called through too so we can locate your file and respond to your comments.
5/5
TrustpilotThe guy is a very nice guy and he knows…
The guy is a very nice guy and he knows how to attend to customers
Thank you so much for your lovely review and feedback.
5/5
TrustpilotJohn Shephard Estate Agents Review
Our Lettings Negotiator Destinee Rowe was fantastic to look at the property with. I was left alone to look around the flat we moved into by myself and any questions I had she was able to answer professionally without fail especially about things that could of put me of the flat while viewing it. She helps move the process along quickly which was well needed and always responded to any queries I had quickly and efficiently. She is a credit to John Shepherds reputation.
4/5
TrustpilotThank you Lily at John Shepherd
Thank you Lily at John Shepherd. Given the “virtual “ nature of our relationship, I have to say that I can be nothing other than impressed by her speed to respond to all of my requests promptly and professionally. Oh, and given the amount of questions I asked, her patience was pushed to the limit. But, you wouldn’t have known it. Moved into the flat on Saturday. Lily and the teams post move follow up etc all very welcome. Great customer service all round.
4/5
TrustpilotJohn Shepherd estate agents were…
John Shepherd estate agents were helpful under the current circumstances especially, they explained everything thoroughly and were very informative about the processes and what was required of us. Jack Richardson was the agent dealing with our property and acted in a very professional and friendly manner. Overall a comfortable experience with john Shepherd. My only one criticism is we could have been provided with more information on the property itself, such as utility providers and which broadband providers are compatible in the area. This wasnt provided on the date of the move and made setting up accounts to the providers more difficult.
5/5
TrustpilotGreat!!
Amazing landlord, fair prices and very nice!!
Thank you for your review!
5/5
TrustpilotWe have had a great experience selling…
We have had a great experience selling through John Shepard, we recently put our home on the market and have been so impressed with the service. Sophie was initially dealing with us when we were deciding to put it up on the market, she was very proactive following up and always happy to assist. She arranged everything quickly and efficiently to suit us, the photography work and video upload really made a difference to the interest we had, we were very impressed how well they were able to advertise our home.Jordon was involved in doing the viewings for our home, and was very proactive in contacting potential buyers. He was always happy to help when I called with any questions, and very accommodating. Between Sophie and Jordan they were able to bring in a lot of viewings for our home. I was very impressed with their proactive approach and their customer service. We sold our home under two weeks of it being on the market, we couldn’t of asked for more. We will definitely recommend to friends and family and would definitely use John Shepard as a first choice going forward.
5/5
GoogleWhat a really nice experience. When we’re constantly hearing about how difficult it is to find a rental property, I was expecting to be treated like a number, but Emily was awesome, she listened to my needs, and was really interested in …
5/5
TrustpilotHighly recommend
We recently completed the sale of our property with John Shepherd during the midst of the pandemic. Gurdev managed the sale in a very professional way. In particular, we were really impressed by Gurdev’s proactive approach, and with the level of communication we had with her throughout the process. All viewings were conducted in a professional manner, feedback was always received on a timely basis and only appropriately vetted, credible buyers were permitted to view the property. We highly recommend Gurdev and her team at John Shepherd.
5/5
TrustpilotVery helpful and informative
Very helpful and informative. Sam was brilliant, both in person and over the phone. He showed us around the house and new the house & the surrounding area well. If I was selling my house I would definitely would ask Sam to do it, as he is fab!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
GoogleMany thanks to Abigail for everything that she did to secure our purchase. We are hugely appreciative of all of her support but I particularly want to thank her for finding the property in the first place. I doubt it would ever have happened if it wasn’t for her introducing us to the vendor at a point when the house was not yet back on the market following COVID-19 lockdown.
5/5
TrustpilotEllie has been very useful with my…
Ellie has been very useful with my daughter purchasing her first property. She has always replied to emails and enquires the day of enquiring! Thankyou
5/5
TrustpilotGreat service and communication
My experience with the team has been great from the very beginning. From the outset Lauren was helfpul and friendly when coming to view my property to get it on the market. Since then Shannon has been an absolute godsend. She is the person who keeps me the most up-to-date (more than my solicitor) and has always been on and for any questions I have had - and there have been many, but she always takes the time to talk me through the process. I am (fingers crossed) nearly at the end of the process of selling and I would recommend John Shepherd to anyone thinking of putting their property on the market.
5/5
TrustpilotLauren Foster top for customer care
Lauren Foster is incredibly professional and level of customer service is second to none. I hope the management at John Shepherd are able to recognise her efforts.Just the simple things, such as timely and meaningful communication makes a huge difference. Many thanks David
5/5
TrustpilotI have dealt with Senka at John…
I have dealt with Senka at John Shepherds on many occasions and find her helpful when dealing with my properties.
1/5
TrustpilotThis is prInaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!obably the worst letting…
This is probably the worst letting agency I have ever used in my life. I have been renting for nearly 7 years in the UK and I definitely had the worst possible experience. The staff is extremely unhelpful, arrogant and ridiculously rude. I had no water in the flat when I moved in, missing letter box keys, fob is not working, broken wash machine, the flat was dirty, messy and not even been cleaned! It took them weeks to fix the problem, definitely wasn't a livable condition when I moved in!!! When I moved out, they tried to charge me £180 for cleaning fee, and blamed me for broken items which were already broken when I moved in and the flat was dirty on arrival! I can guarantee that the flat was 100% cleaner when I moved out compared to when I moved in! I would not recommend that you use these guys to deal with anything from sales to lettings to maintenance. Inaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotTanisha was really good with me and my…
Tanisha was really good with me and my partner made us feel very reassured, made time for us, didn’t make anything complicated.
5/5
TrustpilotPurchasing a property.
Turkay has been of great help in this process. Always quick to answer and get back to you regarding any queries you might have. Very open, talkative of the property, and positive, which is a rarity in this industry (especially when it comes to viewings).
1/5
TrustpilotLANDLORDS BEWARE !! Unreliable Management and Substandard Contractors
I would strongly advise landlords to avoid this agency. In my experience they provide very little support and seem more interested in collecting fees than actually managing properties. Maintenance issues were handled poorly, and using unreliable contractors whose work was substandard. If you are a landlord looking for a proactive, professional service, I would recommend looking elsewhere.
5/5
TrustpilotFindHighly efficient and professional! Olga from John Shepherd made the rental experience wonderful！ing a rental property can be…
Finding a rental property can be stressful, but working with Olga from John Shepherd made the experience wonderful. I can't express how thankful I am to have found her.
Dear Jia, thank you for your kind review. This has been shared with Olga. Wishing you and your family well in your new home!
1/5
TrustpilotAbusive staff, all round bad company.
Abusive staff that shouts whilst denying legal rights to tenants, openly admitted they don't maintain properties so landlords what are you paying for? Have cost us hundreds and damaged my landlords property by lack of maintenance. The abusive staff member has faced no repercussions either baring in mind the abuse on top of admitting he's not done his job (in writing) as well as misadvising to the cost of hundreds (also in writing). Get yourself a better estate agent as a tenant or a landlord, landlords you're paying for literally nothing! Tenants they regularly break the law! This can also impact on landlords. They just say they're doing what they do but have no evidence to ever back it up so request and you won't receive. They have been reported to my local MP multiple times and now once more by myself, I am also taking legal action against them for the lack of management to the tenancy and damages caused by lack of. Fully supported by my legal advisor.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotWorking in behalf
I work on behalf of John Shepherd and have great experience with them I work a-lot on behalf of Aarti who gives me as much details as she can on the faults and has been great to work with
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