Trusted Agent profile · Redditch
Verified
★★★★★
1,581 reviews across 3 platforms
The Old Church, Ipsley Street, Redditch, B98 7AA
Part of John Shepherd, see every office.
John Shepherd's office in Redditch, at The Old Church, is rated 4.4 out of 5 across 1,581 reviews on three platforms, including 198 Google reviews rated 4.6.
198
Reviews on Google
This office
1,361
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Redditch a message.
At John Shepherd, our Redditch letting agents provide top-quality expertise to landlords and investors looking to let a property. With 30 years of experience in the industry, we understand what you want from a Redditch letting agent, and our advice to you will be as unique as your property. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
5/5
TrustpilotAn Exceptional Showing
Our experience with Sales Administrator Mia Cornwall of John Shepherd Estate Agents was exceptional. Not only was she incredibly well-informed about the property and the neighbourhood, she went out of her way to make us feel comfortable and attended to. We honestly believe that her showing of this property could be used as a training video for others interested in her line of work. Top marks.
5/5
TrustpilotAlex shomari was super professional and…
Alex shomari was super professional and came across as very warm.
Thank you for sharing your review. We are delighted to hear that you had a great experience. If you need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotBoth Megan and Gemma were very…
Both Megan and Gemma were very professional, whilst helping us through a smooth transition.
1/5
TrustpilotAVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!! horrific company
Thank you for your feedback. We are very sorry to hear about your experience and the distress caused by the condition of the property. This isn’t the standard we aim to deliver, especially when it comes to clear communication and timely repairs. We understand how frustrating this must have been. We’d really like the opportunity to put this right so please contact us directly so we can look into the details and support you further. Thank you.
5/5
TrustpilotLily Johnson: efficient, diligent, and outstanding work ethics.
I am currently in the process of renewing my tenancy and Lily Johnson is the agent currently on my case. I must express my gratitude towards her, she has been the most efficient, diligent, and knowledgeable housing agent I have ever dealt with. I really appreciate her hard-work, and I hope John Shepherd never let go of her services, they would be missing a star!
5/5
TrustpilotExcellent service throughout the process
My interaction with the team in Shirley was the purchase of my new home, from the first interaction I was impressed and it made such a smooth process during a difficult time before the stamp duty holiday.Jordon was our first point of contact when we viewed the property creating a relaxed atmosphere, he was able to answer questions that we raised (unlike some viewings that we had been to) and followed up after when needed.Sophie was managing the next step, I had not purchased a house in 20 years and Sophie walking me through the process and put me at ease during the negotiation stage, thankfully for us our offer was accepted. I want to thank Sophie for her patience and professionalism during this stage.Next was Shannon who provided me sound information about the process and where we may need help during the process of managing the solicitors.Amazing service and if I were ever to move again would certainly consider using John Shepherd.
5/5
GoogleGreat service and a lovely welcome box too Very happy 😊 …
Thank you for the kind words regards Mat Barnes Director, Hunters Chesterfield
5/5
GoogleAmazing and friendly team. Issues resolved effectively and professionally. No sneaky estate agent fees. Just honesty and transparency when dealing the Ewe move team.
Dear Mohammad, Thank you for your fantastic review! We're thrilled to hear about your positive experience with our team. At EweMove, we pride ourselves on our commitment to honesty, transparency, and professional service. It's heartening to know we've met your expectations! Best wishes, The EweMove Team
5/5
TrustpilotYou just can’t beat them at John Shepard
I can’t express how much I would like to thank you all at John Shepard Collection especially Gurdev and Harry they have more than bent over backwards for my family and sale of our house. It wasn’t straight forward at the beginning as we had built the house ourselves and there was so much paper work that we needed to get for the sale to commence but with all there help and guidance we got there in the end with there advice and patients they done more than there job and for that I am very grateful I am now all sold and looking for our next adventure thanks again guys all at John shep ❤️❤️❤️
5/5
TrustpilotWe recently purchased a house in…
We recently purchased a house in Stafford via John Shepherd estate agents. I have to say that the way they dealt with us was exceptional. From the very start they kept us informed of how the sale was progressing. All queries and questions from the sellers were passed back to us promptly. Specifically Mia Cornwall was excellent in dealing with the whole sale from start to finish.
5/5
TrustpilotEfficient staff who are friendly and…
Efficient staff who are friendly and helpful
Thank you so much for your review. We are thrilled to hear that you found our staff to be efficient, friendly and helpful. Your feedback inspires us to continue providing customer-centric service and we look forward to welcoming you back soon.
5/5
TrustpilotBest experience I ever had !
I just got my new flat through this agency and I cannot describe how impressed I’ve been about them professional service ! I don’t even know how to say Thank you to Brendan Pearce , because he was absolutely amazing and he was helping me a lot to get my dream flat ! Even when I was struggling with forms and applications he was totally there for me to help with the best advices. As I had a bad experience before with others agents , Brendan was a truly blessing for me ! I will definitely recommend this agency and for sure I will keep them for my needs in the future! x
5/5
TrustpilotCharlotte Milner - thank you!
Charlotte Milner made our experience with John Shepherd Lettings great! She always kept us well informed during the whole renting process and happily (and promptly!) answered any questions we had. Charlotte was always friendly and we have found it very helpful that she was the sole agent dealing with our queries - this kept communication very clear! Thank you again.
5/5
TrustpilotHappy with the service provided.
Thank you for your kind words, James. We are delighted to hear you were happy with our service. Our team strives to provide professional and reliable guidance, and your feedback means a lot to us. We look forward to supporting you again in the future.
5/5
GoogleYou always feel that it’s expensive to sell your home and that the estate agents get money for nothing. However hunters earned every penny of their fee and I couldn’t recommend them highly enough
Thats good to know Darren! Thanks fo rthe feedback. regards Mat Barnes Director
5/5
GoogleA really friendly and professional service. Fantastic experience from start to finish. They new the area and filled me with confidence when selling my home
Thank for the kind words & for your business - its really appreciated. regards Mat Barnes Director, Hunters Chesterfield
5/5
TrustpilotJust waned to thank the staff at John…
Just wanted to say the staff at John Shepard have been great especially Ailish in the solihull office. She was alway quick to respond to emails, sorted out a viewing with the landlord before they’d even had a chance to market the property. This has lead to us being able to get to know the landlord and him us as tenants making the move easier as well. The only downside is the referencing service they use as it seems to be set up on a 50/50 basis so my husband had to pay half then I had to log in and pay half. This isn’t John Shepard’s faults just the was it’s set up.Rickie was also fantastic at getting back to us with any queries in Ailish’s absence.
5/5
TrustpilotStaff are lovely
Lara Soars ‑ White and Simon Price are extremely helpful!
Thank you for your sharing your review with us. We are glad to hear that you found our team helpful and professional. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotEllis who I saw today was very pleasant…
Ellis who I saw today was very pleasant and well mannered. He helped me receive my parking pass this morning and although he was already dealing with another tenant he still made sure to greet me and ensured that he would deal with me next. Although it was a wait, granted he was busy, he was apologetic and very kind.
5/5
TrustpilotProfessional and Friendly Service
The John Shepherd team have been really efficient, friendly and supportive.
Thank you for your kind words. We are thrilled to hear that our team provided you with professional and reliable guidance throughout the process. Your recommendation means a lot to us, and we appreciate your trust in our local expertise. If you need anything in the future, please do not hesitate to reach out.
5/5
GoogleVery satisfied from John Shepherd people. Professional and helpful, they resolved and actioned every issue and request we had immediately and with the best way. Highly recommended.
Thank you for your review of our services, much appreciated!
4/5
TrustpilotExcellent service by Michelle and Tom!
We had a positive experience with Tom and Michelle, who went above and beyond to ensure a smooth and stress-free process. Their team was incredibly supportive, guiding us through every step with clear and timely communication. They facilitated a second view with pleasure and they replied all our questions. They were proactive in addressing our queries and made sure all necessary steps were completed within the required timeframe. Their exemplary response gave us confidence and peace of mind throughout, and we’re truly grateful for their outstanding service.
1/5
TrustpilotThey do not allocate house viewings fairly.
The lady I spoke to (didn’t get her name) was quite rude and abrupt. We enquired about viewing a house as soon as it was listed. Was told we would get a call once they had access to the property. We never got a call, so Called back today to be told the viewings are now fully booked meaning they do not allocate viewing fairly as I literally enquired within minutes of the house being published on right move.
We are sorry to read your comments. Unfortunately we cannot locate a file for you with just a first name and we would ask if you can please email drew.swadkins@johnshepherd.com with your full name and which office you called through too so we can locate your file and respond to your comments.
5/5
TrustpilotThe guy is a very nice guy and he knows…
The guy is a very nice guy and he knows how to attend to customers
Thank you so much for your lovely review and feedback.
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