5/5
TrustpilotJohn Shepherd were very efficient and…
John Shepherd were very efficient and in particularly Natasha Watkins who kept me fully in the loop from the date the apartment was listed until it completed
Trusted Agent profile · Redditch
Verified
John Shepherd Redditch reviews
★★★★★
1,582 reviews across 3 platforms
The Old Church, Ipsley Street, Redditch, B98 7AA
Part of John Shepherd, see every office.
John Shepherd's office in Redditch, at The Old Church, is rated 4.4 out of 5 across 1,582 reviews on three platforms, including 198 Google reviews rated 4.6.
198
Reviews on Google
This office
1,362
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
About John Shepherd Redditch
At John Shepherd, our Redditch letting agents provide top-quality expertise to landlords and investors looking to let a property. With 30 years of experience in the industry, we understand what you want from a Redditch letting agent, and our advice to you will be as unique as your property. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAlex has been really friendly and…
Alex has been really friendly and helpful throught the process. He is very knowledgeable about the property and super helpful with all ny questions.
5/5
GoogleGreat company, used them multiple times since 2021, x2 sales and x1 purchase. Great members of staff, friendly, informative and responsive. 5 starts all round.
Agent replied · 21 July 2026
We are pleased to hear about your positive experiences with our sales and purchase services since 2021. Thank you for recognising our team's dedication. Mat Barnes Director - Hunters Chesterfield
5/5
TrustpilotHad an amazing house tour with Faith.
Had an amazing house tour with Faith. She’s brilliant.Hoping to be working with her on future property projects.
Agent replied · 11 August 2026
Thank you for your kind words Oz&Gee. We are thrilled to hear you had an amazing viewing with Faith and found her brilliant. We appreciate your recommendation and look forward to supporting you in finding your new home.
5/5
TrustpilotWe had a great experience with Alexander Shomari
We had a great experience with Alexander Shomari during our house viewings. He was very patient, easy to talk to, informative, friendly, and extremely helpful throughout the whole process.
Agent replied · 23 May 2026
Thank you for taking the time to share your review. We are so pleased to hear about your wonderful experience. It is fantastic to know Alex made your house viewings stress-free and enjoyable. We truly appreciate your kind words and look forward to supporting you again in the future.
5/5
TrustpilotI had a difficult and complex situation…
I had a difficult and complex situation and I am grateful for the support of Lara Soars-White during that time.
Agent replied · 28 July 2026
Thank you for sharing your review Neil, and for your recognition of Lara. We appreciate your feedback and look forward to supporting you further.
5/5
GoogleCharlotte initially getting the house up for sale and then Ashley for continuously chasing all parties in what proved to be a very difficult sale. Top marks to both.
Agent replied · 21 July 2026
Thank you for the feedback! Mat Barnes, Director, Hunters Chesterfield
5/5
GoogleAsh and the team provided an excellent service and kept myself updated throughout the process.
Agent replied · 21 July 2026
Thank you for the kind words of feedback Mat Barnes, Director, Hunters Chesterfield
5/5
TrustpilotJohn Shepherd Redditch Review
I've rented off John Shepherd for a few years now and Lauren Foster has always responded promptly to any issues I've had in relation to my property and ensured that they are dealt with in an efficient manner.
Agent replied · 11 March 2026
Thank you for your kind words. We are glad to hear that Lauren has been helpful and communicative in addressing your property issues. Please reach out if you need anything further.
5/5
TrustpilotGemma has been very helpful and…
Gemma has been very helpful and professional! She made the renting process so much easier. Thank you Gemma!
Agent replied · 7 July 2025
Elina Duro, thank you for your kind review; we are happy to pass along your comments to the team here at John Shepherd
5/5
TrustpilotFantastic support and management of…
Fantastic support and management of property letting. Maisy Smith has been outstanding in all communications and interactions, very professional and friendly and has been so helpful.
5/5
TrustpilotExceptional Service
Maisy has been amazing, answered all my queries exceptionally quickly and provided me with all information i need and more going above and beyond always.
5/5
GoogleTeam is highly professional and excellent to work with. They manage several of my properties and have also sold properties. Would highly recommend.
Agent replied · 21 July 2026
Many thanks for the kind words - its really appreciated. regards Mat Barnes, Director
5/5
GoogleAbsolutely fantastic from the first phone call with Laura, to the viewing,step by step communication, to the signing of the tenancy nothing was too much trouble, amazing customer service & support
Agent replied · 21 July 2026
Thank you for the kind words - Laura will be chuffed! regards Mat Barnes Director, Hunters Chesterfield
5/5
GoogleProcess was seamless. All staff supported well throughout the process. Communication was good
Agent replied · 21 July 2026
Thank you for the feedback - appreciated Mat Barnes Director Hunters Chesterfield
5/5
TrustpilotVijay is the man
I had somewhat of an emergency and thankfully Vijay is very fast at returning emails and completed my requested task ahead of time which will make a huge difference for me. Best property manager so far in 6 years iv been a tennant.Thank you Vijay.
Agent replied · 24 April 2024
Thank you for your kind feedback. We will ensure this is relayed to Vijay.
5/5
TrustpilotI have had a wonderful experience with…
I have had a wonderful experience with John shepherd especially with Lara soar the actual manager , she helped me with my deposit. Also she is very polite, kind and professional.
Agent replied · 11 May 2026
Thank you for sharing your wonderful experience, Lucienne. We're delighted to hear that Lara provided you with helpful and professional support regarding your deposit. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotLara SoarsWhite is amazing at answering…
Lara SoarsWhite is amazing at answering all my questions and reassuring me on anything I need! Amazing service all the time.
Agent replied · 3 July 2026
Thank you for your wonderful review! We love to hear such wonderful feedback about our team and we look forward to continuing to work together and support you.
1/5
TrustpilotAVOID ABSOLUTELY HORRIFIC
Upon moving into this property as of DECEMBER 2022, the property was NOT cleaned upon my arrival and was in poor state. I actually had to purchase cleaning products to proceed with a deep cleaning of my own bedroom. Neither were the cupboards, stove, living area or any other shared kitchen facilities. So the notion that this flat was in good living condition is incorrect. I left the flat in a better condition than I found it in. The walls were already in poor condition upon my arrival also. They were discoloured and had fine cracks in them, evident as standard wear and tear, which is not tenant responsibility. I have inflicted no physical damage on any walls within my short stay at the accommodation. The floors were a huge thing I complained about upon moving into the property and they were ALSO in poor condition upon moving in. I also complained to this to the John shepherd, which was ignored. I was told that the landlord found it suitable and that I shouldn’t not have signed the tenancy agreement if I was not happy with the state of the walls and carpet, which I continue to STRESS, was in extremely poor condition before moving into the property which I unfortunately did not view before i signed the lease. The lights near my room have never worked and are built into the wall, I’m not sure how I am supposed to take responsibility for THAT as it was already poorly fitted BEFORE I moved into the property and I would not know how to change them. I never touched them. The state of the bathroom is of wear and tear, no physical damage inflicted in any such way. The bed, also in poor condition upon moving into the property. The flooring of the kitchen was always scuffed up and in poor condition prior to me moving in. I accept blame for one of the TWO living room chairs I met during my whole time at the tenancy (there were never 4). I weakened one leg as I used it to stand on top of the electricity box to reset the meter. But not to the amount I am being requested to pay for a singular chair. I’d like to see a receipt for the same chair, in order to replace, or paying for one at a reasonable price. I remind you I had been living there for six months only. Many of the problems the landlord is requesting me to fix were there BEFORE I moved in which is unnaceptable. I complained to my flatmate, as seen in the attached messages (same number can be found on the system) on my MOVE IN DATE on the poor quality of the house and he even offered to clean it as nobody in John shepherd had bothered to arrange a cleaning. Repost as my review was deleted and I will keep reposting and checking. Rajak Ali and the rest are horrifically negligent and cold
5/5
TrustpilotGreat service
Made the entire process easy and stress free. Megan really helped us out during the process, making the application and move nice and simple. Would definitely recommend them as a trustworthy and helpful Estate Agent
Agent replied · 19 March 2026
Thank you for your kind words. We are thrilled to hear that Megan made your application and move so straightforward. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotMel has been absolutely awesome
Mel has been absolutely awesome, super helpful and responsive with anything regarding maintenance etc
Agent replied · 16 July 2025
we're glad you had such a wonderful experience with us! We will ensure Melissa is updated.
1/5
TrustpilotI Don't recommend
Went through the whole painful process of renting an apartment through John Shepherd and goodlord and did everything that was required and paid the fees and got the keys to the flat and checked in today only to find so many small issues that has not been taken care of and so many things needs to be fixed even though they had all this time to take care of it and clean it probably!!**UPDATE**They came in and fixed what needed to be fixed also I want to mention that agent Meghan was helpful though out the process
5/5
TrustpilotSort everything so I don’t have to worry
My property manager (Lara White) is always excellent and very responsive to my queries. They manage everything for me and quickly resolve my issues.
Agent replied · 16 June 2026
Thank you Alex for sharing your review and your words about Lara. We are delighted to hear that she provides excellent and responsive support. We appreciate your trust in us and look forward to continuing our partnership in the future.
5/5
TrustpilotBurton Branch: Outstanding Service
Ref: Burton-upon-Trent team: As a landlord over 20 years experience with this team, they have been absolutely outstanding: I wouldn't use any other Letting Agency. Sam (Property Manager) her professionalism, efficiency and etiquette is explemary and cannot thank her enough for her support in resolving issues over the years. Would absolutely recommend to any potential Landlord or Tenant.
Agent replied · 16 August 2025
Thank you for your review Greg, We are pleased to receive such kind feedback and have shared this with the team!
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