John Shepherd Redditch reviews

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

If I could give zero stars I would. If you are a student in Nottingham DO NOT rent with this company. Their communication has been awful from day 1 and we never had any idea what was going on. Any issues we reported weren’t fixed until we had asked multiple times. My toilet was leaking and flooding the bathroom which was an urgent issue and they still took a few days to take action. They never bothered reporting the building lift being broken to the landlord even though we are on the top floor and reported it many times. On the day we moved in we had to spend around an hour and a half negotiating to get our keys on the day we were meant to collect them as they tried to charge us an extra few hundred pounds that we never owed them in the first place. Once we finally got the keys we got to the property and the kitchen hadn’t even been cleaned even though they promised it had and to make matters worse 2 of the 10 bedroom keys did not work. The key collection was scheduled at 4pm on a Friday and they had no out of hours office to contact for help and we didn’t get our new keys for another week. So if anyone is thinking of renting one of their properties I hope this has proven why you should not.

George · 17 November 2025

★★★★★ 5/5

Trustpilot

Christina Tzemanaki from the compliance…

Christina Tzemanaki from the compliance department was very prompt on getting back to me regarding my request and clarification on the changes in contacts I had. I appreciate in a large company processes are streamlined within relevant departments, however prompt communication with tenants goes a long way. Kind Regards, Ruslana

Ruslana · 14 July 2026

★★★★★ 5/5

Trustpilot

Very responsive staff

Caitlin is very responsive and tried to make sure we have a smooth move-in. Much appreciated.

Chris · 2 April 2026

★★★★★ 5/5

Trustpilot

Tenill who works at the four oaks…

Tenill who works at the four oaks office has been amazing every time I have needed help and advice she's proven to be super helpful and efficient, always keen to speak with you. She is a credit to your team, many thanks for the help over the last month's especially. Cheers Mel Evason.

Melvyn · 23 June 2026

★★★★★ 5/5

Trustpilot

Many thanks to Aleemah

Many thanks to Aleemah, who helped me to resolve the issue of parking tickets and parking fob actively.

婕妤 · 16 March 2026

★★★★★ 5/5

Trustpilot

They are a very helpful branch

They are a very helpful branch, in particular the staff member named Faith was very friendly and polite and made the whole letting process straightforward and stress free

Leo · 17 December 2025

★★★★★ 1/5

Trustpilot

Appalling experience with John Shepherd

Appalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs.

Dominika · 3 March 2026

★★★★★ 5/5

Trustpilot

Sophia was exceptional

Sophia has been exceptional,professional and very helpful in all events leading to my family occupying 29 Shepton crescent.

Mark · 11 March 2026

★★★★★ 1/5

Trustpilot

Poor

Currently having a really poor and frustrating experience with John Shepherd Nottingham. Communication rubbish and customer care rubbish. My sons tenancy ended in June 25 and it's now 8th Nov and no sign of any deposit being returned. Assumedly there is an problem, but JS can't even communicate that there is an issue. On the occasions it is possible to get through, personal phone messages left with with other staff for Saskia not returned. Voice mail not returned. No follow up from a visit by the son to the office. I'm not naive enough to assume there isn't an issue, although I be curious to know why. Saskia/JS - please provide an update.

Ian · 8 November 2025

★★★★★ 5/5

Trustpilot

Good communication

Catie at Derby has been very helpful

Devan · 2 June 2026

★★★★★ 5/5

Trustpilot

Our current property manager

Our current property manager, Reemi Yasmin, has been e real addition to the team. Previously I have had some managers taht have not communicated well, but Reemi always replies to my emails, explains situations clearly and succinctly and I feel she genuinely does want to help me as a landlord

D · 7 July 2026

★★★★★ 5/5

Trustpilot

5* from Adam

I can't thank Adam Weaver at John Shepherd enough for the support he provided throughout my tenancy. From the very beginning, he was always friendly, professional, and approachable, making the whole experience straightforward and stress-free.

Kiki · 30 June 2026

★★★★★ 1/5

Trustpilot

Our experience at the end of our…

Our experience at the end of our tenancy was extremely frustrating and disappointing. We were faced with significant proposed deductions from our deposit for cleaning and full redecoration, even though the original check-in report clearly documented existing marks, chips, and general wear and tear throughout the property. They charged 670£ from our Deposits saying for cleaning and redecorating. That's a huge amount.

Jilsho · 10 April 2026

★★★★★ 5/5

Trustpilot

Highly recommend

they made the process very fast , was very good at keeping in contact within a couple of hours got everything we needed and was consistent with emails and checklists to make sure we was prepared to move , very happy with this company and would highly recommend .

Bobbie · 13 July 2026

★★★★★ 1/5

Trustpilot

Avoid John Shepherd at all cost!

If you looking at letting with John Shepherd I would seriously think twice! firstly it is really hard to get through, secondly the attitude on the receiving end is not friendly at all! The service is appalling and very disappointing. There is no compassion in the way things are and have been handled and dealt with. My shower broke on a Friday and I was assured someone would come out on the evening or Saturday morning. I have had to pay someone privately just to come out and take a look. John Shepard maintenance have then had the cheek to email me Monday PM after their lovely weekend to see if I can send further information re the shower. They just can’t get the basics right! My landlord is a brilliant person who has been very supportive and has now questioned why he has trusted his property in their hands. We have had nothing but trouble. They are keen to take the rent upfront but the assistant from them had been shocking. I would never recommend this letting agency to anyone. They have caused me nothing but stress. I have had to make alternative plans which has not only added extra costs but ruined my weekend. I am very disappointed feeling let down and disheartened. I hope they can understand how this has made me feel and other people who have been in this situation. My question is how would they feel and respond in my situation.

Majda · 19 May 2025

★★★★★ 5/5

Trustpilot

Catie was very friendly and…

Catie was very friendly and knowledgeable about the property I viewed.

Akash · 30 April 2026

★★★★★ 5/5

Trustpilot

Positive Experience

A shout out to Ross who is awesome! He’s so responsive, fixes any issues super fast, really helpful, friendly, and professional. He’s a great partner to work with and a great ambassador for John Shepherd.

Rachel · 2 October 2025

★★★★★ 5/5

Trustpilot

Catie made everything easy and simple…

Catie made everything easy and simple for us and really appreciate how helpful she was :)

Lewis · 19 March 2026

★★★★★ 5/5

Trustpilot

Fantastic experience

Had a fantastic experience with John Shepherd. Maisy Smith was amazing. Always so helpful and extremely quick to respond to everything.

Customer · 4 February 2026

★★★★★ 5/5

Trustpilot

Caitlin helped to make my move easy

Caitlin helped to make my move easy. I received gentle reminders about any actions I needed to take and Caitlin always responded promptly to my questions and queries. I received a great service, and want to thank Caitlin for making what should have been a very stressful situation, more manageable.

Jacqueline · 25 February 2026

★★★★★ 5/5

Trustpilot

Fantastic service

I have been working with both Lauren Foster and Alan Johnson whilst i have been in rented accommodation, they have been very helpful when necessary, the communication has been professional and affective, have supported both transition's into the property and also upon departure with guidance's that helped this run smoothly, i have been extremely happy with their service.

Donna · 28 April 2026

★★★★★ 5/5

Trustpilot

I just want to recognise Tracy

I just want to recognise Tracy. I’ve worked as a Contractor for Tracy for a long time now and her attitude towards John Shepherd, Contractors, Landlords and Tenants I’ve always found to be very fair. Getting a great balance to satisfy all parties

Simon · 12 August 2026

★★★★★ 5/5

Trustpilot

Kelvin is a True Gent 👍

A young man from John Sheperd Estates called Kelvin Zakeyo was so helpful and kind over the phone. Such a lovely chap who really cares about the customer and goes out of his way to help that person . He has Amazing qualities which shine through . One of the nicest people ever. He is an absolute gem and asset to his profession . Couldn't ask for better .

Rachel · 29 August 2025

★★★★★ 5/5

Trustpilot

Tina is our property relationship…

Tina is our property relationship manager and from our early days Tina and the team have guided us through with any issues or help that we have needed.

Andrew · 21 November 2025