Trusted Agent profile · Redditch
Verified
★★★★★
1,578 reviews across 3 platforms
The Old Church, Ipsley Street, Redditch, B98 7AA
Part of John Shepherd, see every office.
John Shepherd's office in Redditch, at The Old Church, is rated 4.4 out of 5 across 1,578 reviews on three platforms, including 198 Google reviews rated 4.6.
198
Reviews on Google
This office
1,358
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, our Redditch letting agents provide top-quality expertise to landlords and investors looking to let a property. With 30 years of experience in the industry, we understand what you want from a Redditch letting agent, and our advice to you will be as unique as your property. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
5/5
TrustpilotElisha has been very helpful
Elisha has been very helpful, coordinates and answers any queries promptly and thoroughly
Thank you for your kind words, we are glad to hear that Elisha has been so helpful and communicative. We appreciate your feedback and look forward to assisting you again.
5/5
GoogleCommunication with Ash was always easy. All questions were answered professionally and quickly. Honest all the way through and lead to a speedy process. Very positive experience, would recommend
Thank for the kind words & for your business - its really appreciated. regards Mat Barnes Director, Hunters Chesterfield
1/5
TrustpilotIncapable of good service
It never ceases to amaze me of the repellent repugnant nature of estate agents when you ring or email. The worst of these by a country mile is John Shepherds and it’s apparent regardless of which branch you use! Haven’t spoken to them for 20 years due to bad service received previously but did today on someone else’s behalf and they’re even worse than last time! It’s a people business & EVERYTHING revolves around the quality of your customer service, who on Gods green earth trains these people!
Thank you for your review Simon, can we please request that further details are provided to lily.johnson@johnshepherd.com so we can look into this further. Thanks, John Shepherd
5/5
TrustpilotGood estate agent.
As a landlord my experience with John Shepherd has been very good, the staff are very polite and easy to talk to. Mia Cornwall the area manager she has been very helpful and professional with all aspects of my queries.
Thank you for sharing your lovely review Debbie. We are so pleased to hear of your experience and the support that you have received from your property manager Mia. We appreciate you taking the time to share your recommendation and we look forward to continuing to support you.
5/5
TrustpilotAmazing service from Kelvin Zakeyo
My agent was Kelvin Zakeyo. He had great customer service and communicated very well throughout the process. He had the patience to take me through every property and was very helpful in navigating my city of interest. I would 100% recommend using this company, especially Kelvin!
1/5
TrustpilotRefused Viewings Despite Evidence of Affordability and Guarantorcted John Shepherd to enquire…
I contacted John Shepherd to enquire about renting after being made redundant last year. My income position is non-standard because I have a mix of PAYE income, redundancy payment and self-employment income. I explained that I had evidence of funds, could provide supporting documentation and also had a guarantor.
Thank you for sharing your experience, Sarah. We sincerely apologise for the response you received regarding your rental enquiry. We understand how upsetting it is when your circumstances are not considered fairly. We strive to provide reliable guidance and will review your case further to ensure you receive the tailored support you deserve.
1/5
TrustpilotFraudulent claim of debts
John Shepherd are pursuing false debts. They refuse to provide explanation of the charge and have initiated legal action against me with no explanation or calculation of the claimed debt. They also have the wrong information of my current address and thus I don't believe anything they claim is legitimate. They have refused communication and involved debt collection for a fee that does not exist. Incompetent, dishonest and greedy.
Thank you for your review Joe, could you please share property details to kate.o'driscoll@johnshepherd.com so that we can look into this promptly for you.
5/5
TrustpilotConsistently good and professional service
We've been renting a property through this agency for the last 5 years. Tina's work has been consistently good, professional, and clear at every stage. We've had nothing to complain about throughout our tenancy. Highly recommended for their straightforward and reliable service
Thank you for your review Erick. We are delighted to hear that Tina has provided you with consistently professional and reliable service. Our team strives to offer helpful and communicative support to all our tenants. We appreciate your recommendation and look forward to continuing our relationship with you.
5/5
TrustpilotOutstanding service from Tina Margetts
Outstanding service from Tina Margetts. She was proactive, professional, and went above and beyond to help me. I am very satisfied with the experience and would definitely work with her again.
Thank you for sharing your experience Surya. We are thrilled to hear that Tina provided you with proactive and professional support. It's wonderful to know you felt well cared for. Thank you again for your recommendation and we look forward to working with you again in the future.
5/5
TrustpilotAbbie Clark and Kevin Healey have both…
Abbie Clark and Kevin Healey have both been so helpful over the past few weeks while I have been trying to get some maintenance issues fixed. A great team
Thank you for your kind words Vicky. We are thrilled to hear that Abbie and Kevin provided you with such helpful support and we were able to resolve your maintenance issues efficiently. If you need anything further, please don't hesitate to reach out to us.
1/5
TrustpilotExtremely Poor Experience - Post-Fire Unfair Treatment
My experience with John Shepherd Lettings in Nottingham have been overwhelmingly negative. After a house fire at the property, they have been nothing but unhelpful. Including allowing us access when no safety procedures were done or confirmation it was safe to enter. They expected us to clear the property out of our own pocket, less than 3 weeks after the fire. This also caused confusion with the forensic investigations due to contamination of the scene, especially given that the property was not secured at one stage after key handover.
Dear Rachel, please accept our apologies for your experience and thank you for your feedback. We will look into the above to ensure we can better enhance customer experience. If you wish to submit further feedback please feel free to email lily.johnson@johnshepherd.com so we can discuss further. Many thanks, John Shepherd
5/5
TrustpilotJohn Shepherd Lettings have managed our…
John Shepherd Lettings have managed our two rental properties for a number of years and we have always been very happy with the service they have provided to us. Our property manager (Sue Birch in the Redditch office) has always acted in a professional and friendly manner and has been very responsive in dealing with matters.
Thank you for sharing your review with us. We are delighted to hear that our property manager has been both professional and helpful. If you ever need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotProfessional Property Management
Over the last year Alisha Donaldson at John Shepherd Estate agents has managed our rental property in Harborne. She has been the ultimate professional, always replying promptly to our questions and requests, and successfully managing multiple complex maintenance issues.
Thank you for sharing your experience, Glyn. We are delighted to hear that Alisha has been so professional and helpful in managing your property and that we have been great with our communication throughout. We appreciate your recommendation and look forward to continue to work with you.
5/5
TrustpilotHouse hunting success!
House searching this year has been a nightmare but 6 days after getting in contact with Joe Ferrar and we'd already put down a deposit for the perfect student house to suit all of our needs. He made the experience easy and unstressful the entire way through and we really owe him for his quick responses and honest answers
Thank you for sharing your experience with us,. We are thrilled to hear that Joe provided you with reliable guidance and made your house search easy. If you need anything else, please feel free to reach out.
5/5
TrustpilotSophia was fantastic and made the whole…
Sophia was fantastic and made the whole process incredibly easy!
Thank you for your kind words. We are thrilled to hear she made the process so easy for you. Our team strives to provide reliable guidance and tailored support. If you need anything further, please don't hesitate to contact us.
5/5
TrustpilotAbbie has dealt with the check out in a…
Abbie has dealt with the check out in a very smooth way. She has kept the communication channel between the landlord and myself open, friendly and professionally. With her professionalism she has turned out a stressful time in a stress free process. Thank you for everything.
Thank you for your kind words Teresa, we are delighted to hear that Abbie provided such professional and helpful support during your checkout process. Our team strives to maintain open communication and reliable guidance, ensuring a stress-free experience. Thank you again for your review and we look forward to supporting you again in the future.
5/5
TrustpilotProfessional service and helpful team
Professional service and helpful team, particularly Millie Kirby who was incredibly helpful at the end of our tenancy.
Thank you for your kind review, we will pass this onto Millie
3/5
TrustpilotNot a huge fan tbh
Not a huge fan tbh I personally don’t think they offer the best service overall I have had to speak to management at times when staff (jayvon) didn’t communicate. But I can’t complain about Abbie she has dealt with everything in a timely and professional manor.
Thank you for sharing your experience, Rachel. We apologise for the communication issues you encountered and appreciate your feedback. We ae glad to hear that Abbie provided you with professional and timely support. Please feel free to reach out to us if you'd like to discuss this further; we value open communication and are here to help.
1/5
TrustpilotAbhorrent agency
Abhorrent agency. I am currently with them in Nottingham. I was trying to get in touch with them for a month and a half, trying to book an appointment for key collection. They never replied to my emails and only contacted me when my first rent was one day late. I recently moved in and there are just so many problems. Not with the house, but with the way the agency is handling my tenancy. They have given me no bins (waste or recycling), there is garbage in front of the entrance that rats get into, the basement is sealed off because of the rat problem that no one informed me of, and that is just the tip of the iceberg. I went into their office and talked to someone a week ago, and they promised they'll fix it immediately, but nothing has happened yet, and they will not answer emails or phone calls. Please stay away.
Many thanks for your review and we are sorry to read that your experience has resulted in this feedback. Please can we request that you email lily.johnson@johnshepherd.com with the address and any further commentary so this can be looked into. Many thanks
5/5
TrustpilotBrilliant even during adversity!…
Although we had some very unfortunate events happen whilst purchasing my new apartment, Turkay was extremely patient and helpful throughout the whole process. Once things started moving in the right direction his colleague Natasha was also very helpful. I cannot recommend John Shepherd enough.
5/5
TrustpilotReally happy with Eleanor’s help…
Really happy with Eleanor’s help throughout the whole process. She was friendly, helpful and easy to communicate with. She made everything simple and stress free. Thank you, Eleanor, for all your help! 😊
Thank you for sharing your experience Teckla. We are delighted to hear that Eleanor provided you with friendly and helpful support and made your experience stress free. We love to hear your feedback and if you need anything else, please don't hesitate to reach out to us.
1/5
TrustpilotTerrible Service and Complete Lack of Accountability, Avoid at All Costs!
I am extremely disappointed with the unprofessional service provided by John Shepherd, particularly by Kai-Ewan Rodney MARLA and his team. As a tenant, I rely on my property agent to handle issues promptly, but my experience has been nothing short of a nightmare.For over 1.5 months, I have been waiting for my washing machine to be repaired, and despite my numerous efforts to get this resolved, nothing has been done. I’ve sent multiple messages through the Fixflow portal, followed up with emails, and made countless phone calls. Each time, I either receive no response or vague reassurances that lead nowhere. Even when I know Kai-Ewan Rodney is in the office, I’m told he is “unavailable,” which feels like a blatant disregard for tenant concerns.What’s worse is the complete lack of accountability and transparency. I’ve been left in the dark with no clear timeline, and this issue has severely disrupted my daily life. Their neglect shows a complete lack of respect for their tenants and demonstrates how little they care once they’ve secured your business.This level of incompetence and indifference is unacceptable. I will be sharing my experience widely and leaving reviews on platforms like Trustpilot to warn others about the poor service and lack of professionalism at John Shepherd. If you’re considering using their services, think twice, dealing with them has been nothing but frustration and disappointment.
1/5
TrustpilotAwful experience
Awful experience. My family and I rented a house with John Shepherd in Knowle, for a year whilst building a new house. The first issue we experienced was the main bathroom shower did not mix water so was either hot or cold, then the tiny ensuite shower worked with a small trickle of water - as a family of 5 we had to survive with the en-suite shower (with a trickle!) for nearly 6 months whilst the landlord and John Shepherd dragged their feet resolving the issue. The property was old & tired and fitted furniture literally broke in our hands with cupboard fronts coming off, which we had to 'live' with throughout the rental. However, the worse issue we experienced was the returning of our deposit. We chased and chased for this, no-one proactively got back to us. Eventually after nearly 2 months we had a response that some of our deposit was being held back due to perceived uncleanliness and a few weeds and overgrown hedges in the back garden - despite many, many emails and phone calls we did not receive evidence to back up the claims and it took months to get any of our deposit returned, eventually resulting in £900 being held back without any evidence. We took the case to the Tenancy Deposit Scheme and won outright - our deposit has just been fully returned - this is 4 months after our tenancy ended. The staff members at John Shepherd were useless, never returning calls or emails. Good luck trying to talk to anyone - the answer phone is constantly on and emails not replied too. Hugely disappointed with our experience and disgusted by the unprofessional set up. I would strongly recommend not using this agency and if I were a landlord I would avoid at all costs as tenants are not looked after correctly.
Thank you for your review and feedback, which is appreciated. This has been escalated to the team, can I please ask that you email lily.johnson@johnshepherd.com with your contact details so we can ensure contact is made once investigated. Thanks, John Shepherd
4/5
TrustpilotSpeedy sale
Thank you Natasha for helping
Thank you for your review Maureen. We are pleased to hear that we were able to sell your property quickly and smoothly and that Natasha provided you with all the support you needed. We appreciate your feedback and look forward to serving you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Shepherd's Redditch office has 1,578 reviews across three platforms: 198 on Google, 1,358 on Trustpilot (across the whole business), 22 on allAgents (across the whole business).
John Shepherd Redditch is rated 4.4 out of 5 across all 1,578 reviews, and 4.6 out of 5 on Google from 198 reviews.
John Shepherd Redditch, The Old Church, Ipsley Street, Redditch, B98 7AA.
