Every review we hold for the Redditch office, from every platform, shown as written. First names only.
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5/5
GoogleMyself and my partner are now renting a property through Dixon's countrywide, the whole experience was painless, right through the viewing to getting the keys.
Amey Taylor Randle was an absolute star, explaining all the details and following up with numerous phone calls.
Kate Freeman was also fantastic on the day of getting our keys explaining all the paperwork and things we needed to do.
This was my first time private renting and if i could choose a team to help me again it would be the Dixon's team.
We both Thank you for all your help .
Jason Β· 15 June 2019
Agent replied Β· 13 June 2024
Wonderful to read Jason, that our local Dixons team were able to provide you with such a great renting experience! Thank you for your 5* review, you comments will be passed onward to the team. Kind regards, Scott
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5/5
GoogleThis is my first rental property, I have had a great service, and good and friendlly communication.
I moved to this property with in one week from my viewing. Entire process was excellent without any complicated.
Now I am in my rented house Because of them. My sincere thanks to Chole and the team. Thank you for your great help.God bless you all πPositiveQuality
Mani Β· 26 August 2022
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHaving found a house through Dixons I met with Alex Hodson to discuss my mortgage options having become frustrated with my bank. Alex was thorough, honest and effective- he found me a mortgage within 24 hours.
As a first time buyer he helped explain all the options and found the best deal we could get, and took the hassle out of the whole process. I was admittedly reluctant at first (who wants to pay for something that in theory you can sort directly with a bank) but Alex was more than worth it, his service gave me peace of mind and helped me through what turned out to be a long sales process.
He has since advised me on insurance, and is always responsive to my questions/issues. I would absolutely recommend him (and Countrywide) to friends and family as a result.
Matt Β· 15 June 2018
Agent replied Β· 13 June 2024
Thanks Matt. Best wishes, Mark
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5/5
GoogleCannot thank Holly enough for the support. She has been amazing on communication, and has constantly kept us in the loop. From a same day viewing, to us applying and our references all being checked within the same week. Cannot shout enough about how amazing she has been!
Katie Β· 16 December 2023
Agent replied Β· 13 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleThe best letting agent.
Olatunji Β· 5 October 2026
Agent replied Β· 12 October 2026
Thank you for your fantastic review! We're thrilled to hear that you consider us the best letting agent. Our team is dedicated to providing excellent service, and your feedback motivates us to keep improving. Best Wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleAll the staff at Dixons Redditch were brilliant when I rented with them. Always friendly and very helpful if ever I had a problem. Ben Rye and Ana Lemos were fantastic too when dealing with my deposit refund. Didn't take too long at all. Big thank you to you all.
Karen Β· 17 October 2023
Agent replied Β· 13 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI'm very grateful to Megan Long at Dixons lettings Redditch for taking over a difficult tenancy situation.
She is knowledgable and professional but also very kind and compassionate
She goes above and beyond
Would highly recommend
Gillian Β· 12 February 2026
Agent replied Β· 12 October 2026
Thank you for your kind words! It's so rewarding to hear that our team members, like Megan, are going above and beyond for our customers. We are committed to providing knowledgeable and compassionate service. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleGreat service, would highly recommend. As a young customer looking for a house and not knowing much about it, the two ladies who guided me through the whole process are a credit to the company. They explained everything that I asked them about and more, and I would recommend Dixonβs to anyone; as I have already. Thank you for the efficient and professional service, it was a real help!PositiveResponsiveness, Quality, Professionalism
Travis Β· 14 June 2021
Agent replied Β· 13 June 2024
Thank you for your great recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI would just like to say to the powers to be at Dixons head office , if I had a gold medal I would award it to the team at Redditch branch , I cannot begin to tell how supportive they have been During a difficult time in my life where I battled cervical cancer and selling my home Lisa ,Amanda, and Kate have been there all the way .They have proved time and time again to be the most effective, supportive caring and professional staff I have ever met. My house purchase is almost completed so Iβm going to ensure that the company knows how special these people are.
As a team they are assets to your company and hopefully they are recognised for the work they do. They have passion , commitment ,and dedication beyond reproach.
Gwennie Β· 23 September 2024
Agent replied Β· 23 October 2024
Hi Gwennie, thank you so much for your heartfelt review. We're incredibly touched by your kind words and are thrilled to hear that Lisa, Amanda, and Kate were able to support you during such a challenging time. Your recognition means the world to us, and we will certainly pass on your praise to the team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleDealt with Amey at Dixons Redditch. I called about a property but was it was under application. She knew how much I wanted to view it and called me immediately after the application fell through and now weβve moved into the property. She made me and my partner feel like first priority and was very knowledgeable and helpful all the way through and still is now. Definitely recommend!PositiveResponsiveness, Quality, Professionalism
Emily Β· 14 June 2021
Agent replied Β· 13 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleJewel has been brilliant as always!
Have used Jewel's mortgage services for just under 20 years and would never use anyone else.
Her service is impeccable and always explains all my options in detail so that I fully understand and without too many technical terms.
She is professional and responds quickly.
Jewel makes what can be a daunting experience into an easy, straightforward one.
Thanks again Jewel.PositiveResponsiveness, Quality, Professionalism, Value
Sarah Β· 14 June 2021
Agent replied Β· 13 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCannot thank Dixons enough for sorting out a new home for me! With applying for a property, to having a viewing a week later, to then getting accepted the day after viewing! They are nothing but amazing! A big thank you to Holly for showing me around my new home and getting everything done so quickly! Highly recommend Dixons if youβre looking for an estate agent to get everything done quickly and properly!
Beth Β· 15 March 2024
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4/5
GoogleGreat experience, very responsive and friendly. Special thanks to Holly who guided me through the process.
Aditya Β· 7 April 2025
Agent replied Β· 25 April 2025
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe recently dealt with Amey Taylor-Randle who helped us get our dream house. From day one she was totally professional thought-out the experience but also so friendly and nothing was too much trouble for her.
I would highly recommend Dixons as I have also spoken to a lady in their offices called Kate who was also very friendly and helpful.
Thank you both - Fantastic servicePositiveResponsiveness, Professionalism
Katy Β· 26 August 2021
Agent replied Β· 13 June 2024
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleBeen looking for a while got moved in and settled within a week.
Ellen helped us sort everything and dealt with us very politely and efficiently
Charley Β· 2 April 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! We are thrilled to hear that Ellen provided exceptional service and helped you settle in quickly. We pride ourselves on providing efficient and polite customer service. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleDixons team brilliant . Amanda was a star 3 houses brought now from her recommendation. Class and fast service lovely girl and couldn't have asked for better
Tom Β· 16 October 2024
Agent replied Β· 23 October 2024
Thank you Tom for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI recently had the pleasure of working with Dixons-Redditch, and I couldn't be more satisfied with their service. From the beginning, their professionalism and dedication were evident. They were incredibly responsive, answering all my questions promptly and thoroughly. The entire process of finding and securing a rental property was smooth and stress-free, thanks to their expertise and attention to detail.
Megan and Lisa took the time to understand my needs and preferences, showing me properties that perfectly matched my criteria. Their friendly and approachable manner made the experience enjoyable, and I felt well-supported throughout. I highly recommend [Megan and Lisa from Dixons-Redditch to anyone in need of reliable and efficient letting services. They truly went above and beyond to ensure my satisfaction.
Nerissa Β· 26 July 2024
Agent replied Β· 25 August 2024
Thank you for taking the time to leave us this great 5* review and your kind words Nerissa. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWelcoming and professional.
Mahwish Β· 12 September 2026
Agent replied Β· 12 October 2026
Thank you for your kind words! We strive to create a welcoming and professional experience for all of our customers. Kind regards, Lucy , Customer Feedback and Support Team
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5/5
GoogleCould not have had a better experience Amanda allowed us all the time we needed while viewing the property, she was able to answer any questions we had and got back to me within the hour about something's she had to check with the vendor our offer was accepted and we are proceeding with our dream home, thank you so much Amanda for all your help.PositiveResponsiveness, Professionalism
Martin Β· 14 June 2021
Agent replied Β· 13 June 2024
Many thanks Martin for your fantastic 5* review. Best wishes Lucy, Customer Relations.
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5/5
GoogleFantastic service from the Dixonβs Lettings Team! Amey, Chloe & Freya were all so friendly & helpful explaining the process & answering any queries from the first phone call about a property to giving me the keys. Such a good experience from a professional agent. Thank you so much ladies!
Claire Β· 14 June 2023
Agent replied Β· 13 June 2024
Many thanks Claire for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleDealing with Megan was easy and efficient and she is very friendly and helped everything go smoothly and quickly as possible, Dixons made the moving process really easy
Michael Β· 22 August 2024
Agent replied Β· 25 August 2024
Many thanks for your marvellous 5* review Michael. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI cannot thank Grace, Jewel, Libby and Lisa for all their hard work, they are all just so lovely and so productive. Not even a week and these ladies have sorted everything out. I am so happy I went with you ladies and so so pleased with the service! Over the moon! Thank you again!PositiveResponsiveness, Quality, Professionalism, Value
Sam Β· 14 June 2022
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleVery friendly team,
Extremely helpful to answer questions and guide you in the right directions!
Highly recommended!.
Dean Β· 12 May 2026
Agent replied Β· 12 October 2026
Thank you for your kind words! We strive to provide excellent customer service and it's wonderful to hear that our team was able to help you. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleI always find moving house very stressful but Dixions made the whole thing super easy, special shout out to Holly!
Nicola Β· 24 November 2024
Agent replied Β· 8 December 2024
Thank you for your thoughtful 5* review Nicola! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.