Trusted Agent profile · Redditch
★★★★★
507 reviews across 2 platforms
10 Church Green East, Redditch, B98 8BP, B98 8BP
Dixons Estate Agents's office in Redditch, at 10 Church Green East, is rated 4.3 out of 5 across 507 reviews on two platforms, including 327 Google reviews rated 4.9.
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
5/5
GoogleVery quick easy process from registering interest to getting keys. The team are so friendly and helpful, one of the nicest estate agents I’ve dealt with so far.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleChloe & Amy have been amazing, made the whole experience exciting & stress free. Could not recomend them enough Thank you 😊 …
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmy from dixons has gone above and beyond and has been very friendly and professional throughout my application and move would recommend her to anyone very pleased indeed thank you AmyPositiveResponsiveness, Professionalism
Many thanks for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNot a trusted letting agency
Please beware this agent does not always manage properties on behalf of the landlord. Dixons (Halesowen) collected fees from us for not reason or service provided to us and then left us on our own to deal with a rogue landlord who often ignored his part of maintaining the house in good time. It had been a nightmare tenancy through Dixons Letting Agents Halesowen.
5/5
TrustpilotTracy and Hayley at Dixons Willenhall…
Tracy and Hayley at Dixons Willenhall are brilliant.
1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional, can barely get a hold of them over the phone, don't respond to email enquiries. After finally managing to get through to them and book a viewing they rescheduled twice then told me the night before the viewing was cancelled because someone had made an offer. I was one of the first to book a viewing of the property so what could of happened in between?
5/5
TrustpilotJess found me my perfect property and…
Jess found me my perfect property and was so great. Maggie and Josh have been so helpful too. Best experience I’ve ever had with a letting agency.
5/5
GoogleAmey at the Redditch branch is amazing!! She was so helpful and really helped us out in finding the perfect home for us. She went above and beyond and really deserves a raise!!😁PositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant comments and 5* review! I will make sure your kind words are made known to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
1/5
TrustpilotHolding deposit Scammer
Scam company. Takes 6 months' holding deposit from immigrants and then let the property to other customer. They do not reply after getting your money.
1/5
TrustpilotTerrible Service AVOID
Terrible Service. As a landlord I paid for full management but all they did was rent collect & they didn’t do that well, leaving me in arrears. High staff turnover. Poor service level. Contractors they use botch repairs. They price the rent low to get tenants & their fee. I’d question whether the even meet the tenants. AVOID.
5/5
GoogleThe Team at Dixons Redditch have been brilliant ! Victoria has bent over backwards to help find us the perfect home . We were given honest , appropriate advise about the buying process. THANK YOU !
Thank you Dan for the wonderful 5* review of your experience with our Dixons team. Kind regards, Lucy
1/5
TrustpilotERDINGTON Branch
Absolutely pathetic service. Rang and left several messages without any response . They haven’t got the basic levels of customer service to even pick up the phone. If that’s their ethos then stay away from them .
5/5
GoogleExcellent, Fast services received... Thanks for your quick response
5/5
TrustpilotExcellent service and a lovely team
Efficiency with a smile and attention to detail throughout the lettings process, excellent service and a lovely team
1/5
TrustpilotDon't answer the phone
Don't answer the phone, dont get back to you when i was obviously interested in a property,ignores messages left for a return call, then sells without even contacting me to see if I wanted to put an offer in, feel sorry for the sellers might have got a better offer, I wouldn't use them to sell my house
1/5
TrustpilotRipped me off
Ripped me off! They took my deposit and then refused to give me it back when we didn't get the property - said I provided misleading information when that was absolute rubbish! Bunch of thieves - don't go near them
5/5
GoogleFantastic lettings team. Kate worked tirelessly to ensure a quick and smooth move. Curved balls were thrown her way and she still provided the best service imaginable. And a lovely touch at check in when I was given the lovely card. Such a nice touch. Dixons are the 3rd lettings company I have dealt with and by far the best. Thank you so much! Highly recommended
1/5
TrustpilotPoor service.once sale is completed…
Poor service.once sale is completed staff become very unhelpful and rude.they also dishonest in their approach.ask me to pay deposit several months before the sale .many to get my deposit only after complaining.overall I had a very bad experience .they knew we were first time buyer at the time.
5/5
GoogleVery happy with how everything worked through lockdown, got everything sorted fast and easy pretty much. Very helpful and always there for any questions you have
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
5/5
TrustpilotExcellent service in difficult times
Ian Walker of Dixons has been excellent throughout quite a complex flat sale. Despite all the complications of COVID and the fact that at one point we had to withdraw the property from sale due to uncertainty about the owner's health, a good and realistic price was obtained. Ian steered us through the process and was very helpful
1/5
TrustpilotAwful experience
Instructed Dixons last year to sell my dad's house. Really hard to get hold of anyone, continually had to chase for updates, felt completely let down by them and their lack of customer service. Avoid!
1/5
TrustpilotNever recommend this company to anyone…
Never recommend this company to anyone .They took deposit before send me any documents charged me 160£ and later said to me your application is refused and deposits is nonrefundable..now going to take legal action against them ..don't go to this company if have less then 1 star I give them .
5/5
Trustpilotfriendly and Professional staff .
I just viewed a property at Arran Road(B34 6DD),DIXON staff are professional and friendly.The house is in excellent location within a walking distance to my children school,very clean and quiet environment .(Stephen)
1/5
TrustpilotRented a 1 bedroom in Edgbaston through…
Rented a 1 bedroom in Edgbaston through them and when moving they made up all sorts of charges just to take half my deposit including holes in the wall despite the fact that the flat came furnished with blinds and I never hung anything so didn’t make any holes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dixons Estate Agents's Redditch office has 507 reviews across two platforms: 327 on Google, 180 on Trustpilot (across the whole business).
Dixons Estate Agents Redditch Sales is rated 4.3 out of 5 across all 507 reviews, and 4.9 out of 5 on Google from 327 reviews.
Dixons Estate Agents Redditch Sales, 10 Church Green East, Redditch, B98 8BP, B98 8BP.
