Dixons Estate Agents Redditch Sales reviews

★★★★★ 1/5

Trustpilot

The worst experience of my life.A one…

The worst experience of my life.A one star as i cant give 0.Dixons and the conveyancing company made the process so traumatic that i am still recovering from stress. To make matters worst i had 2 prospective buyers turn up and told me that Ricky at the Acocks Green branch told them how much debt we were in and so she had to meet us when she saw we had withdrawn the sale as she had a horrific experience with Dixons themselves.

Deloris · 17 June 2021

★★★★★ 5/5

Trustpilot

Dealt with Nadia at Dixon’s in…Erdington

Dealt with Nadia at Dixon’s in Erdington she has been absolutely fantastic from start to finish such a lovely person and very professional at her job would highly recommend her to other people !!!

Margaret · 19 December 2020

★★★★★ 5/5

Google

Great experience with the lettings team. Thank you all so much for your help & support!

Jade · 25 May 2024

★★★★★ 5/5

Google

Just completed a tenancy with the Dixon’s letting team in redditch. First class service. All completed in a couple of days no hassle and the team there are extremely helpful and can’t do enough to help. Thanks very much to Kate and Amey for a very professionally handled experience.PositiveProfessionalism

Rob · 9 January 2021

★★★★★ 1/5

Trustpilot

This estate agent is a bunch of wankxxs

Dixon’s estate agent SolihullThis estate agent is a bunch of wankxxsThey misguide you with everything just to fill there own pockets!They go on like they help you to your face behind your back they stab you and take under the table handouts and give their own favourites the best shout on the property even though the owners of the property are losing out as they settle for a lower offer that is in there best interest rather than the vendors intrest. So all you landlords do not even bother selling your property with these rip offs! Yours sincerely Big General

General · 25 February 2021

★★★★★ 5/5

Google

I recently rent a property through Dixon. It was a nice experience. The staffs are really helpful. I really appreciate them for their amazing work.

Anu · 23 October 2023

★★★★★ 5/5

Google

Chloe and Kate have been great helping us get everything sorted to move into our new home. They were quick to respond to any query we had and really made the process as easy as possible.PositiveResponsiveness, Professionalism

Amber · 23 October 2022

★★★★★ 5/5

Trustpilot

Hi many thanks to an Walker he has been…

Hi many thanks to an Walker he has been very helpful throughout our property purchase highly recommended.

Rakhi · 8 July 2025

★★★★★ 1/5

Trustpilot

Dixons are one of the worst estate…

Dixons are one of the worst estate agents going. Nobody ever seems to know what they’re doing and pass you from person to person. Everyone is miserable and unfriendly. Extremely difficult to reach all of the time. Had a survey booked in... they didn’t even bother to show up. Contacted them, they had no real reason, said they’d call back, never did. Was also interested in purchasing a property which was a disaster. Couldn’t get hold of anyone. Nobody got back. Went in, again nobody had a clue what they were doing, passed from one clueless employee to the other... all of which were miserable and clearly didn’t want to be there. Avoid at all costs. Unprofessional, poor communications and frankly a shambles.

Rrrr · 13 July 2020

★★★★★ 5/5

Google

The team were super helpful and pleasant to deal with. They were also very responsive. Overall a excellent service, thank you.

Michelle · 23 October 2023

★★★★★ 5/5

Google

The staffs were amazing,Megan ,holly and Ellie great customer service.

Christine · 25 May 2024

★★★★★ 1/5

Trustpilot

Chased for money 14 months after vacating

I was renting a property managed by Dixon's with my house mate. I vacated the property after our contract had ended due to shockingly poor service. I informed Abigail Koasha from Dixons Selly Oak via e-mail that I had vacated the property and paid all the leavers fee's. I called to confirm with Country wide terminations that this was correct and received verbal confirmation that I had. My house mate then signed a new tenancy agreement on his own.I have not had any contact from Abigail since leaving. 14 months later on, I received a call from Abigail stating that I owed money that my ex-housemate had not paid because she had not bothered to fill in the forms to remove my name from the tenancy. Abigail threatened me with court proceedings in her first call to me in 14 months. My housemate has stopped communicating with Dixon's so they found me an easy target to bump up their profits.I have been forced to take this up with the property ombudsman because Dixon's continue to harass and threaten me with court unless I pay for a charge 14 months after I had left the property. During my time in the property, I could not get hold of Dixon's when we had issues with the house. Precisely zero issues were rectified. If Dixon's spent half the time they do unscrupulously chasing for money and put that into customer service, they might stand a chance. Please avoid using Dixon's at all cost. Shockingly poor service during and after the tenancy.

Will · 19 June 2019

★★★★★ 1/5

Trustpilot

I currently rent with Dixons (hopefully…

I currently rent with Dixons (hopefully not for much longer when I have my money together to move!)and have done since 2017.Dixons on my property also manage the property instead of the landlord. You would therefore think; that in the face of any problems/issues- they would actually be relied upon to do their job?Sadly not.The service provided by this agency is that dire, once I am out, I will not touch a rental by Dixons, ever again.There are 2 rental agents at the office that deals with my property yet neither of them seem to be able to pick up a phone and update, return phone calls or correspond in a non argumentative and unprofessional way. I have been trying to call for two days now. Messages left. A call back is too hard, it seems.Boiler problems in my property were on/off for nearly six months. Now a broken freezer for a week. Whilst those are quality issues and landlord issues, Dixons/Countrywide who deal with the repair side of things think the occasional phone call chasing the landlord is sufficient.I am afraid it isn't.Then lets talk about the fees for this absolutely rubbish service.To just renew my contract last year- Dixons asked for approx £130. Bearing in mind the only thing that changes on that contract are dates and the need for an additional signature. Literally no adminstration at all. What the money was for given they can't even pick up a phone, I really don't know.Do not rent with Dixons.They are the worst agency out there.

Yassemin · 14 June 2019

★★★★★ 5/5

Trustpilot

I was Viewed a property by Miss Amelia…

I was Viewed a property by Miss Amelia Hamilton , it was for a studio .. from the first instant she was very polite and approachable. Very informative about the property . helped me in answering all the question i had about the property.

DEAN · 29 March 2024

★★★★★ 5/5

Google

From the very start Kate and Chloe have been fantastic, very professional and always going above and beyond, will definitely be recommending them. Thanks guys for making the transition less stressfulPositiveProfessionalism

Carla · 23 October 2022

★★★★★ 5/5

Google

I have been a tenant through Dixon's, I have always found them to be extremely professional but friendly at the same time. It's a shame I'm moving property as they have always been supportive. I would recommend to any landlord or tenant! Brilliant! 👍 …

Amy · 24 October 2019

★★★★★ 1/5

Trustpilot

Gone down hill have been a landlord…

Gone down hill have been a landlord with them since 2015they put tenants in that did not pay rent the last two months'It was empty for 6 months due to legal things the said it was out of there handsrent and legal did not want to pay now I have a tenant they moved in for eight months after that I am going elsewhere I have lost all confidence with them please do not use them

Susan · 5 March 2020

★★★★★ 5/5

Google

I found Laura at Dixons to be extremely helpful, she gave me honest feedback and help on how to ensure that I was successful with the offers I was making on houses. Out of all of the estate agents that I registered an interest with, she was the one who wanted to go the extra mile to ensure that I was put in touch with properties that were of interest. Nothing has been too much bother, even putting in time on her days off to ensure that she helped me. Highly commended. I also found that when the house was bought, the rental team were equally as good and found a tenant before the contracts were exchanged!

James · 24 October 2017

★★★★★ 1/5

Trustpilot

Refund

The worse estate agents to deal with

Anj · 13 August 2025

★★★★★ 5/5

Google

Dixons assisted with the sale of my property and were extremely tenacious in getting me viewings and also the communication from them on feedback and keeping me informed once we had agreed a sale was excellent. Special thanks to both Laura Mallon and Lisa Aston-Hughes who were amazing throughout the whole process in regards to keeping me up to date and chasing where required. I would not hesitate to recommend Dixons for anyone wishing to sell a property and would definitely consider them in the future.

Cheryl · 24 October 2016

★★★★★ 5/5

Google

Great experience with Dixons. They were the estate agent of our seller, but were so helpful with our side of things: quick to respond to queries and eager to persist and chase up on our behalf.

Lauren · 23 October 2021

★★★★★ 5/5

Google

Very positive experience so far. Victoria visited us on Saturday morning and we found her to be knowledgeable, friendly and enthusiastic about our property. She had come prepared, knew about the area and valued the property correctly in our opinion. She had already searched their database and informed us of clients that would be interested in viewing. I'm very pleased to say she was not wrong and we sold our house the same day!! I have already been into the office to start the ball rolling and found the whole team to be very helpful and friendly. I would not hesitate in recommending Dixons to anyone thinking of selling their house.

Family · 25 October 2015

★★★★★ 5/5

Google

I’ve rented my property through Dixon’s for a number of years now. I’ve always found manager Kate and senior negotiator Amy to be not only professional but very friendly and accommodating to deal with.PositiveResponsiveness, Quality, Professionalism, Value

Dean · 23 January 2021

★★★★★ 1/5

Trustpilot

I had a viewing but .....

I was asked to provide proof of fund before even being able to view a property to buy. When I said I am not happy to do this before viewing the property as I am not sure if I want to place an offer on it yet, my viewing was cancelled. This is such a violation of privacy and lack of professionalism....

Bahman · 23 March 2022