Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were looking to buy a property for nearly three years and so met the team on many occasions. When we finally got to the point of buying through Petty Son & Prestwich, the team were fantastic. They facilitated communication between us and their sellers promptly and clearly. Moreover they were much more helpful than own own agents with advice on managing our tricky buyer. At the point of exchange and completion, they liaised up and down the chain to keep things moving. I honestly don’t think it would have all gone through without them. I can highly recommend them, and while we have no intention of moving again, if we did, they would be my first choice.
Patricia · 26 January 2024
Agent replied · 22 October 2024
It was a pleasure to end what was obviously a long search for yourself Patricia! We are here if you need us in the future and would be delighted to work alongside yourself again. We hope you are well settled in now and thank you for taking the time to write such a lovely review.
★★★★★ 5/5
TrustpilotProper old-fashioned service
Brilliant service from start to finish. Catherine Bransgrove and her colleagues are the gold standard for estate agents. They were helpful, reliable and professional throughout. We've dealt with quite a few estate agents and few of them come anywhere near to the level of service we received here. Five stars are not enough!
Andrea · 27 March 2025
Agent replied · 24 September 2026
Thank you so much for such an incredible review! We’re absolutely delighted to hear that Catherine and the team delivered a five-star experience from start to finish. Your comparison with other agents is a huge compliment, and we’ll be sure to share your kind words with Catherine and the wider team. It was a real pleasure helping you!
★★★★★ 5/5
TrustpilotWe were looking to buy a property for…
We were looking to buy a property for nearly three years and so met the team on many occasions. When we finally got to the point of buying through Petty Son & Prestwich, the team were fantastic. They facilitated communication between us and their sellers promptly and clearly. Moreover they were much more helpful than own own agents with advice on managing our tricky buyer. At the point of exchange and completion, they liaised up and down the chain to keep things moving. I honestly don’t think it would have all gone through without them. I can highly recommend them, and while we have no intention of moving again, if we did, they would be my first choice.
Patricia · 5 January 2024
Agent replied · 23 October 2024
Thank you Patricia - we will remember this chain for many years to come! though not the easiest to navigate at certain points we are so relieved you, and all those within it, were able to move to the home you wanted as that's what it's all about! In the nicest possible way we hope you enjoy the house enough never to move again, but you know where we are if circumstances change :-)
★★★★★ 5/5
GoogleGreat customer service and experience viewing a property recently. Daniel and Carol were both professional and friendly.
Sally · 24 September 2024
Agent replied · 11 November 2024
Thank you Sally! We are so pleased Carol and Danny proved so helpful and you took the time to share your thoughts on here :-)
★★★★★ 5/5
TrustpilotExtremely knowledgeable about the area
Extremely knowledgeable about the area, realistic on price and great at ensuring that once a sale is agreed, it gets executed.
Anonymous · 5 February 2026
Agent replied · 24 September 2026
Thank you for your great feedback. We’re delighted that our local knowledge and honest approach to pricing helped you achieve a successful sale. We also take great pride in keeping things moving once a sale is agreed, so it’s fantastic to hear that our team delivered from start to finish. We hope to work with you again in the future!
★★★★★ 5/5
TrustpilotPetty son and Prestwich were very…
Petty son and Prestwich were very helpful with the purchase of my new home. Everything went very smoothly and they were responsive and informative the whole way through the process. I generally never had to wait longer than a day for a reply to emails/phone calls which I find super helpful considering how stressful the whole process can be. Very happy customer. :)
Maiya · 9 December 2018
Agent replied · 23 October 2024
So glad you were happy with your purchase Maiya and the experiences involved in purchasing your property. We hope you enjoy the home for many years to come!
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish. The team were helpful, kept us updated throughout, and made the whole selling process smooth and stress-free. They also kept an eye on the property while it was empty, which we really appreciated. Highly recommend!
Fi · 28 July 2025
Agent replied · 24 September 2026
Thank you for your fantastic review. We’re so pleased to hear that the team made your sale smooth and stress-free, while keeping you fully updated throughout. We’re glad we could also give you peace of mind by keeping an eye on the property while it was empty. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotWe sold a property through Petty Son…
We sold a property through Petty Son and Prestwich recently and we found the service to be absolutely first class. From the professional way that they marketed it with a great video. The open day they organised for us with updates on viewings and the helpful feedback which enabled us to connect with the perfect buyer for the house. They were also able to offer insights for us on local services for us to use such as a really good solicitor. As we are busy people this made the process stress free and we felt that they offered real value for money. A big thank you to Elaine, Janine and all of their team.
Heather · 6 June 2022
★★★★★ 5/5
TrustpilotWe have used Pettys for rental and…
We have used Pettys for rental and sales and cannot praise them highly enough. During renting, they found an excellent tenant, checked the property regularly and sent photos. They dealt with any issues and really took a load off. The selling was a nightmare due to the buyers dithering solicitors, but Pettys staff all persevered well beyond the remit and got things done. All the staff work as a team to get the job done and we cannot praise or thank them all enough. There is an old fashioned honesty about this company, rarely felt elsewhere. We would never use anyone else, nor should you !
Paul · 17 May 2022
★★★★★ 5/5
GooglePettyson & Prestwich have been a model estate agency service, and we incredibly helpful in all areas of my stay in the property that they were letting. I appreciate the patience and the support their entire team gave us whilst we were in the property, and also how effective they made the communication between the landlord and us. I'm quite sad that they aren't also in charge of the property I moved to, because I knew I would have been cared for, haha! Wish them the best of luck going forward, would recommend their services highly.
Ryan · 23 October 2023
Agent replied · 22 October 2024
A lovely review for our very hard working lettings team. We are so pleased we were able to work alongside you to make your experience of renting a proeprty a positive one. Thank you Ryan!
★★★★★ 5/5
GoogleAfter I searched about Council Tax Band appeal I came across your website and information about how to appeal against my council tax band.
Many thanks for all the information on your website I have now successfully appealed and got my Council tax band altered from E band to D band.
VOA initially did not accept my first appeal to them then I took the case further to valuation tribunal then few months later before hearing date they accepted my appeal and agreed to alter my council tax band.
Very happy with the result.
Many thanks again to all in Petty Son.
Emra · 23 October 2023
Agent replied · 22 October 2024
Wow Emma, we are so pleased with the outcome of your appeal and so thrilled to hear we helped in some way towards it. Thank you so much for taking the time to write the review to let us know!!
★★★★★ 5/5
GooglePetty Son and Prestwich I would highly recommend have been absolutely fantastic in supporting us through the process of buying our first house🏡.
Janine(⭐⭐⭐⭐⭐) is a superstar she guides me through the process of buying every single stage. who went above and beyond getting the sale completed & Elaine, Fay, and Daniel would not have been possible without your support . I have fully trusted their judgment, supported me at every stage of the buying process, and they have provided very sound and strategic advice at critical decision points. Whenever we have hit a roadblock (not due to them!), they have been very proactive in getting it resolved and coming up with solutions. They have also been brilliant mediators between the selling and buying parties and getting the deal done. The team are incredibly approachable, very responsive, and they have gone above and beyond helping us at every stage in the process. I would not hesitate to use them again and would highly recommend them to anyone. The service has been wonderful, thank you, Petty Son & Prestwich👍!
Vijay · 23 October 2023
Agent replied · 22 October 2024
Wow Vijay, thank you so much! We are super proud to have been able to make your first experience of buying a home a positive one - an experience we believe everyone should have. All the team are thrilled for you and an extra special thank you for mentioning some of our staff by name as we always feed this back to them. We hope you are happily settled in your first, and very lovely, new home.
★★★★★ 5/5
TrustpilotA thoroughly professional and positive…
A thoroughly professional and positive experience with the guys at Petty Son. I was dealing with them on my Mum's behalf to secure a new property for her whilst she recovered in hospital, Kinga and Elaine were my main contacts and they were both excellent from start to finish. My Mum and I would highly recommend their service.
Scott · 21 December 2019
Agent replied · 23 October 2024
It's difficult enough dealing with a sale when you're the buyer involved, but even more tricky when you are trying to navigate the buying process on behalf of someone else! Elaine and Kinga are truly amazing and we are so lucky to have them as part of our Petty's family so thank you for mentioning them first hand in your review. We hope your mum is now well recovered and enjoying her new home that you helped her to buy.
★★★★★ 5/5
Trustpilotamazing service!
We have a long history with Petty Son and Prestwich since renting through them in 2009. We have since sold two properties and bought one house through them as well! From the beginning till the end they were nothing but approachable, friendly, professional and efficient, very quick to respond to inquiries and always available - even though we went through the whole process of selling our house from Australia and during a pandemic! Huge thanks to John who found us our perfect family home in 2010, and Janine, Francesca, Elaine, Daniel and Richelle for all their hard work and outstanding service just recently. They really do go above and beyond - checking on our empty house and maintaning it, and scheduling zoom meetings to suit awkward time differences. We would never go anywhere else and highly recommend their personal and professional service. - Lanka and Neil
Lanka · 1 February 2022
★★★★★ 5/5
TrustpilotTrustworthy and experienced local experts
These guys have been working in and concentrating on the local area for decades and know exactly what's what. I bought my old house off them and when we wanted to sell they were the first people we wanted to ask. Fantastic service from start to finish, good advice throughout and absolutely no regrets with using them.
Sumit · 26 November 2025
★★★★★ 5/5
GoogleWithout a doubt, Pettyson and Prestwich are the most assertive, responsive and pleasant series of Lettings Agents I have ever had the pleasure of dealing with. Very helpful, ever accommodating! Highly recommended. Special thanks to Julie, Jennie, Alice, Tracey and Zoe.PositiveResponsiveness, Professionalism
Benjamin · 23 October 2022
Agent replied · 22 October 2024
Thank you Benjamin - a really lovely recommendation for our fantastic lettings team!
★★★★★ 5/5
TrustpilotHighly recommended
I would highly recommend Petty Son & Prestwich. As a first time buyer, the process was incredibly smooth from the beginning. All of the staff at Petty’s (especially Kinga & Elaine who I dealt with) were incredibly friendly, honest and helpful. I really did feel like nothing was too much trouble, and their communication/fast responses with all parties involved were much appreciated. Friends who have also used Petty Son all agree, along with my conveyancing solicitor who noted their efficiency. They will be my first port of call should I ever require an estate agent in the future!
Thomas · 15 January 2022
★★★★★ 1/5
TrustpilotWorst Estate Agent
I have never dealt with a more unprofessional estate agents. The staff are rude and as they are all family, they can say and do what they want without getting fired. They tried to kick me out of the house on 2 separate occasions when I always paid rent on time and kept the property immaculate. The landlord overruled their decision on both occasions. If that wasn’t enough, they tried to take me for everything I had on check out.
Tim · 15 July 2023
Agent replied · 23 October 2024
Thank you for taking the time to convey your thoughts on your time with Petty’s.In all instances we follow our landlords instructions as we are contractually obliged to do at all times. We invite you to get in touch directly with the team to discuss the concerns you have regards your tenancy with us if you feel you have been treated unfairly, however there are a number of inaccuracies in this particular review and therefore we will not be responding on this forum.
★★★★★ 5/5
TrustpilotHighly recommended
Following a recommendation, we chose PS&P to sell our property in Loughton. We are so glad we chose this very professional & efficientteam. The sale turned out to be much more complicated than it should have been (unforeseeable circumstances). Thanks to Catherine we felt really supported throughout this stressful time. We would highly recommend.
Sue · 20 September 2019
Agent replied · 23 October 2024
A large majority of our work is from recommendations and we never take this for granted. It's extremely important we demonstrate to all our clients why it is we're recommended and ensure we provide a professional and personable service without fail every time. Catherine is one of our most experienced members of the pettys team and, like Elaine our fantastic sales progressor, her knowledge is invaluable, especially if there are any unforseen bumps in the road along the way. We hope you are now enjoying your new home Sue and would like to thank you so much for taking the time to write your lovely review 🙂
★★★★★ 1/5
GoogleExtremely unhelpful. Tired to book a viewing only to be told I was rude (after spending my name out five times!!). I would advise to not use them for any sales.
Beware of the rating, guys. Take a closer look at those five star reviews, I think they mostly look fake. DMCC bill comes to mind.
Ingo · 8 October 2024
Agent replied · 11 November 2024
Thank you for taking the time to share your feedback with us. We sincerely apologise for any frustration you felt when contacting our office to arrange a viewing. We understand the member of our team you spoke with did inform you at the time of your calling it was a poor line and apologised throughout the conversation that she had to ask you to repeat yourself to assure herself the information you were providing was accurate.
As an agency, we take great care in ensuring that the information we hold is as accurate as possible. All of our staff are trained to be aware that initial details incorrectly taken down could later result in us being unable to find a registered buyers details meaning we have to take all the information again in order to book a viewing or produce correct documents should that buyer later make an offer on one of our property’s. Crucially we must be fully aware aware of who we are booking into our sellers homes as we make staff security, and the safeguarding of the homes we represent, our highest priority when meeting viewers at properties.
We do hope the above fully explains why we are so thorough in our approach and you can understand the reasoning behind it, but If there’s anything further you would like to discuss or if we can assist you in any other way, please don’t hesitate to reach out.
★★★★★ 5/5
GoogleThe team at Petty Son & Prestwick are first class. In-depth knowledge of the area & the selling process . Chase everything for you all the way through, A class above all the other estate agents. Catherine & Elaine were fantastic getting our house move through, very professional and approachable. Highly recommend PS&P
Sandy · 24 October 2019
Agent replied · 22 October 2024
Wow, what a wonderful review, thank you Sandy. It's lovely to have you mention Catherine & Elaine and we will certainly pass your kind words to them. We're very fortunate to have such a great team, all of whom have been working in not only the business, but the area, for many years. You're recommendation of Pettys is hugely appreciated as we never take any recommendations first granted. We wish you all the happiness in your new home.
★★★★★ 5/5
TrustpilotA highly professional service for home selling!
A highly professional service from start to finish to sell my house. Great communication. Thanks a lot to the entire team.
S · 21 November 2025
Agent replied · 24 September 2026
Thank you for your kind review. We’re delighted to hear that you were so pleased with the service and communication throughout your sale. We’ll be sure to pass your thanks on to the whole team, it was a pleasure helping you achieve your sale!
★★★★★ 5/5
TrustpilotThe team at Petty Son & Prestwick are first class
The team at Petty Son & Prestwick are first class. In-depth knowledge of the area & the selling process . Chase everything for you all the way through, A class above all the other estate agents. Catherine & Elaine were fantastic getting our house move through, very professional and approachable. Highly recommend PS&P
Sandy · 5 October 2019
Agent replied · 23 October 2024
Wow, what a wonderful review, thank you Sandy. It's lovely to have you mention Catherine & Elaine and we will certainly pass your kind words to them. We're very fortunate to have such a great team, all of whom have been working in not only the business, but the area, for many years. You're recommendation of Pettys is hugely appreciated as we never take any recommendations first granted. We wish you all the happiness in your new home.
★★★★★ 5/5
TrustpilotAbsolutely fantastic service throughout…
Absolutely fantastic service throughout the entire process. We were 1st time buyers so more than a little ‘wet behind the ears’ but Pettys were all too willing to listen to and respond to our numerous questions - nothing was too much - and throughout, put us at ease and explained the steps.
Richard · 9 December 2019
Agent replied · 23 October 2024
It's always a privilege to be the agent who provides a good experience of buying a house to a first time buyer. It can be a confusing process Richard, first time buyer or not, but regardless of whether it's your first, second or umpteenth time as a buyer or a seller there can always be new challenges that requires some additional advice or expertise- we're glad to have been the agent that was able to provide the advice and expertise to you. We are so thrilled we finally found you the long term family home you always hoped for ..... (we've had updates on the works you've done so far and it looks fab!)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
