Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe've had a great experience with Petty Son and Prestwich, and they’ve consistently impressed me with their honesty, knowledge, and reliability. Letting a property through them was seamless, and their end-of-tenancy process was very straightforward. Recently, I bought a home through them, and the entire experience was excellent. Right from viewing until completion, their after-sales team is proactive and ensures everything runs smoothly, avoiding any delays. I highly recommend them for their fair pricing and efficient processes.
Rasneet · 28 October 2024
Agent replied · 11 November 2024
That's such a lovely review, thank you Rasneet, it's really great you have had such a fab experience with not only our lettings but also sales department, and most reviews from those who have bought or sold through us always mention our fabulous sales progressors as they have the unenviable job of progressing sales (some extremely tricky) from conception to completion. We hope you are enjoying your beautiful new apartment!
★★★★★ 5/5
GooglePettys helped us with the sale of our house and we were greatly impressed right from the start with their approachable friendly manner and also with their professionalism and expertise from initial consultation through to final contract. The whole team worked so well together and with us at every step. Their local knowledge and in particular their enthusiasm and feel for our Edwardian property was very pleasing and the photos taken by Danny were lovely.
Carol · 24 October 2019
Agent replied · 22 October 2024
Thanks for your lovely testimonial Carol you were such a pleasure to deal with and we all get a buzz from helping people move...we all also love period property and Merlin Road was such a beautiful Edwardian home it was always going to get snapped up. I am sure the new owners will be as happy as you and the family were for all those years. Enjoy your future in your lovely new home. All the very best of luck. Best wishes John, Jenny and all of us here at Pettys.
★★★★★ 5/5
GoogleWe have recently purchased our first property through Petty and we had a great experience. The process was incredibly smooth and quick. Everybody is helpful; they were available every time we needed access to the property before exchange. We were quite apprehensive in regards to buy our first property and Kinga gave us honest and precious advice. Elaine and Francesca made sure that everything went smoothly from start to finish. We cannot recommend them enough!!!
Valentina · 24 October 2019
Agent replied · 22 October 2024
Thank you Valentina. The process of purchasing your first property can be very daunting and it's great to hear our team made that experience less stressful for you. Kinga, Elaine & Francesca are long standing members of the pettyson team and they are only too happy to use that knowledge and experience to give the best advice they possibly can. Completion can be hectic but none the less exciting & we hope you enjoy your new home, perhaps celebrating with a glass of champagne after you move in 😉
★★★★★ 5/5
TrustpilotExcellent service from viewings to letting
We had excellent service from Stella,Emma and Jennie in the lettings team, from accompanying our initial viewings (thank you Stella!) to agreement of letting and all associated paperwork and moving in etc. Very good ongoing communications and online rent receipts systems too, plus staff members who were always available on the phone or email and they were super fast at returning our deposit too. Overall we were very pleased with the service and would recommend them.
Veronica · 25 March 2019
Agent replied · 23 October 2024
Thank you Veronica for your review of our lettings team and highlighting the aspects you were particularly pleased with. Our lettings team are always incredibly busy but they never let the profession service Petty's are renowned for slip. We are so pleased to hear you wouldn't hestate to recommend our services - thank you!
★★★★★ 1/5
GoogleWhen I say this is the worst experience I have had with an estate agent I genuinely mean it... I turned up to the viewing and the girl I viewed with knew nothing whatsoever about the property and said for me to contact Zoe Cade.
We offered on a Wednesday and we kept chasing for an update on our offer and they continued to say they were waiting to hear back from the landlord. I continuously chased for another week and kept getting vague responses without any clarity. After this week of waiting we eventually gave up.
It was extremely demoralizing and as moving is stressful in any case they certainly didn't help. It's a real shame and I hate writing bad reviews unless extremely necessary. Petty Son and Prestwich are the reason estate agents get a bad name and unfortunately unless something drastically changes in the company they will remain this way.
Hamish · 23 August 2024
Agent replied · 22 October 2024
Thank you for taking the time to share your feedback with us. We sincerely apologise for any frustration or inconvenience you experienced during your recent interaction with our agency. We always strive to provide the best service possible, and we regret that your experience did not meet your expectations.
Regarding the property viewing, we understand how important it is to have all the necessary information readily available, and we're sorry to hear that this wasn’t the case during your visit. We will be reviewing our procedures to ensure that our team is fully informed and able to assist with any questions during viewings. In this case we made it clear to make contact with the team who could supply any information you required regarding the property and the development.
As for the communication regarding your offer, we appreciate how stressful the process of finding a new home can be, and we regret that there was a delay in providing you with updates. Unfortunately, in this situation there was a delay of over a week to get feedback from our overseas landlord, that we made to clear to you on more than one occasion. We take your feedback seriously and will use it to improve our communication processes going forward.
Once again, we apologise for the experience and appreciate your feedback. If there’s anything further you would like to discuss or if we can assist you in any other way, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotGreat agency, excellent results every time!
I’ve used Petty Son and Prestwich several times to sell properties, and I’ve always been extremely happy with the results. The team is professional, responsive, and a pleasure to work with. Every sale has gone smoothly thanks to their expertise and clear communication. Highly recommend if you want a team you can trust!
Marta · 26 July 2025
Agent replied · 24 September 2026
I’ve used Petty Son and Prestwich several times to sell properties, and I’ve always been extremely happy with the results. The team is professional, responsive, and a pleasure to work with. Every sale has gone smoothly thanks to their expertise and clear communication. Highly recommend if you want a team you can trust!
★★★★★ 5/5
GoogleThis was my first experience of offering a property for sale. The team at PettySon&Prestwich were friendly, helpful, thoroughly professional and above all effective. The head of sales’ assessment of the property value held to the end as the purchase price. My need for privacy was respected throughout and any hiccups were handled very well by the team.
I am very glad I chose this firm and its team to handle the sale of my property.
Geraldine · 1 October 2025
★★★★★ 5/5
GoogleWe can highly recommend Pettyson and Prestwich. They were invaluable in making our sale and purchase as smooth as possible and our whole process was completed in less than 3 months! They are highly regarded in Wanstead and will certainly be our first point of call should we require an estate agent in the future.
Julia · 23 October 2022
Agent replied · 22 October 2024
Thank you Julia, we have enjoyed working with you and your family on more than one occasion, so it is great to hear we would be your first port of call if and when you decide to move again! We do hope you enjoy your home for many years to come before that (it is a stunner!).
★★★★★ 5/5
TrustpilotGood friendly local estate agent
Pettyson were the acting agents for a property we were buying. The team were great - very friendly and responsive. They were helpful and honest when showing us round properties for viewings. We had some issues with our buyer which delayed things and they were accomodating of this but also proactive on chasing relevant parties to help move the process along. Very pleased and a good local estate agent.
JP · 9 January 2020
Agent replied · 23 October 2024
It's great when our buyers are as pleased as our sellers with the service we offer. We progress every sale proactively at Petty's and we believe this is never to the detriment of our relationship with our sellers or buyers. We are so pleased we were able to facilitate the purchase of your new home despite delays elsewhere in the chain. So welcome to our local area of Wanstead! We hope you enjoy living here and get in touch if you require any assistance or advice in the future.
★★★★★ 5/5
TrustpilotGreat team of people who guided us…
Great team of people who guided us yhrough the sale of our flat, helpful through out the whole process and made it easy for us, excellent work and thanks
Mr · 23 September 2026
★★★★★ 5/5
GoogleI would definitely recommend Pettys to anyone selling/buying a property. Everyone is very friendly and helpful and answered all questions immediately.
A really amazing estate agent.
Jackie · 24 September 2025
★★★★★ 5/5
GoogleOur parents had passed on, and we needed to sell the family home. A difficult and emotional task. We choose Petty because of Catherine. She was in tune with the family dynamics, knew Wanstead real estate, and became a true trusted partner throughout the process. Petty work as a team, we touched with Francesca, Elaine, Jenny and Fay, it was smooth and seamless. Great communication.
These guys know Wanstead! They are local experts on the appeal of one street vs another. They know the value of location, they know how to market and how to create “buzz” a round a sale. 100% satisfied!
Richard · 19 July 2025
★★★★★ 5/5
GoogleWe first came across Petty Son and Prestwich on a viewing. After what had been a disastrous year and experience for us trying to sell our property, we immediately loved Catherine! Her warmth friendliness and professionalism was nothing like we had come across in the market. We could really sense her passion for what she does and the fact she genuinely cared about us and wanted the best for us. We did not hesitate in appointing PS&P to sell our property for us which was done swiftly and smoothly, all in a professional way - there were no issues encounters and this really made our busy lives stress free and the experience enjoyable. I would highly recommend this company to anyone looking to sell or purchase!
Zoe · 26 March 2024
Agent replied · 22 October 2024
What a wonderful review Zoe, and such a pleasure to hear such positivity around your working with Catherine :-) We are very lucky to be able to carefully select our staff and Catherine is a glowing example of how this affects the service we can provide. We wish you all the best and hope you're thoroughly enjoying your new home.
★★★★★ 5/5
GoogleWe recently sold our home through Petty Son & Prestwich and were completely satisfied with the service we received throughout the entire procedure. Particular mention should be made of the professionalism and dogged determination shown by all their staff and in particular Catherine, Elaine and Janine who dealt with our sale.
Roger · 23 October 2022
Agent replied · 22 October 2024
Thank you for your kind review Roger and in particular singling out some of our most experienced members of Pettyson! We hope you will be in touch should we ever be able to assist you again in the future.
★★★★★ 5/5
TrustpilotThere is a good reason why you see so…
There is a good reason why you see so many blue PS&P For Sale signs in the Wanstead/Aldersbrook (and beyond) area! We were purchasing a house last year in Aldersbrook and PS&P were the selling agent. Every time we spoke to them they were extremely friendly, helpful and efficient. If we ever decide to sell our house, I am sure PS&P will be the first agents we call.
Chris · 20 June 2018
Agent replied · 23 October 2024
This is one of our favourite reviews Chris. We are always asked why have so many boards in the areas we operate in and your review is hopefully testimony as to why so many people chose to use us to sell, buy, let or rent. We never take anything for granted and we promise should you decide to sell we will offer you the same great service again!
★★★★★ 1/5
TrustpilotMy partner and I had the worst renting…
My partner and I had the worst renting experience renting with these guys, unfortunately. First, when we were moving in, the furniture was terrible, so we stored all the terrible furniture in the cupboards because the landlord/lady did not want to get rid of it - that occupied so much space unecessarily, but all good. Second, we asked if we could upgrade the bed to a super king size, at our own expense. The landlord/lady only agreed to that if we disposed of the previous bed at a cost of £150, which we did because we could not sleep well using the regular bed. Expensive, but all good. Third, when we were leaving the flat at the end of our tenancy, the landlord/lady (had the audacity to) ask if we wanted to sell them the bed we acquired, despite the whole conversation at the beginning of the tenancy about the bed, and the amount we had to pay to get rid of that cheap piece of furniture. We politely refused out of principle. Fourth, at the end of the tenancy, we were told that we had never used our comfort cooling system. For an entire year, we were not told or given written information that we had pre-paid meters for a cooling system at the Keybridge development (SW8). We were told about hot water, not about the cooling system. We essentially lived in an embarrassing oven for one year even though the property had aircon, because these property managers did not know anything about the property. Fifth, when leaving the property, we were charged £75 for a tiny chip at our induction hob, and £75 for a tiny chip at our sink (neither were very visible or impeded the items from working fantastically). Sixth, when we were leaving the property, the estate agents asked if we wanted to be put in contact with the next tenant, as the tenant wanted more information about the flat. Since we wanted to be in good terms with them to see our deposit back, we kindly agreed to this, which was a stupid mistake from our end - the new tenant was rude, kept trying to take money from us after we left, saying that the end-of-tenancy cleaning was not up to a high standard (even though the service had a 24hr warranty on this, which we informed the estate agents of). Honestly, I've been living in London for 10 years, and this was the messiest rental I had to deal with. Even though Julie and Zoe were incredibly nice and patient with me and my partner, it definitely felt like their company did not have the necessary skills to mediate conflict, or to negotiate on behalf of the tenants, since all decisions made favoured their landlords. One clear example of when they could have done better: they would simply forward part of messages written by the landlord/lady communicating harsh decisions (about the bed, for example), without editing the content for politeness. You want to convince someone that they're being treated terribly by their landlords, at least make it look nice, please. I would never recommend doing business with these guys.
Rodrigo · 31 December 2022
★★★★★ 5/5
TrustpilotHighly Recommend!
We first came across Petty Son and Prestwich on a viewing. After what had been a disastrous year and experience for us trying to sell our property, we immediately loved Catherine! Her warmth friendliness and professionalism was nothing like we had come across in the market. We could really sense her passion for what she does and the fact she genuinely cared about us and wanted the best for us. We did not hesitate in appointing PS&P to sell our property for us which was done swiftly and smoothly, all in a professional way - there were no issues encounters and this really made our busy lives stress free and the experience enjoyable. I would highly recommend this company to anyone looking to sell or purchase!
Zoe · 26 February 2024
Agent replied · 23 October 2024
What a wonderful review Zoe, and such a pleasure to hear such positivity around your working with Catherine :-) We are very lucky to be able to carefully select our staff and Catherine is a glowing example of how this affects the service we can provide. We wish you all the best and hope you're thoroughly enjoying your new home.
★★★★★ 5/5
GoogleThe team at Petty’s are not only highly professional but are also extremely friendly. We sold and bought through Petty’s in January 2018 and the team ensured that both transactions went through smoothly. Moving home is a stressful time and Petty’s were always at hand to help - nothing was too much trouble. A special thanks to Pam, Faye and Elaine who went the extra mile.
Hayley · 24 October 2018
Agent replied · 22 October 2024
The whole team would like to thank you for such a super review Hayley, especially your comment on our friendly demeanour - something we always endeavour to keep going, even through a particularly trying day! We all hope you are continuing to enjoy your new home x
★★★★★ 5/5
TrustpilotNot your average estate agent
The team at Pettys are not only highly professional but are also extremely friendly. We sold and bought through Pettys in January 2018 and the team ensured that both transactions went through smoothly. Moving home is a stressful time and Pettys were always at hand to help - nothing was too much trouble. A special thanks to Pam, Faye and Elaine who went the extra mile.
Hayley · 17 October 2018
Agent replied · 23 October 2024
The whole team would like to thank you for such a super review Hayley, especially your comment on our friendly demeanour - something we always endeavour to keep going, even through a particularly trying day! We all hope you are continuing to enjoy your new home x
★★★★★ 5/5
GoogleWe were looking to buy a property for nearly three years and so met the team on many occasions. When we finally got to the point of buying through Petty Son & Prestwich, the team were fantastic. They facilitated communication between us and their sellers promptly and clearly. Moreover they were much more helpful than own own agents with advice on managing our tricky buyer. At the point of exchange and completion, they liaised up and down the chain to keep things moving. I honestly don’t think it would have all gone through without them. I can highly recommend them, and while we have no intention of moving again, if we did, they would be my first choice.
Patricia · 26 January 2024
Agent replied · 22 October 2024
It was a pleasure to end what was obviously a long search for yourself Patricia! We are here if you need us in the future and would be delighted to work alongside yourself again. We hope you are well settled in now and thank you for taking the time to write such a lovely review.
★★★★★ 5/5
TrustpilotProper old-fashioned service
Brilliant service from start to finish. Catherine Bransgrove and her colleagues are the gold standard for estate agents. They were helpful, reliable and professional throughout. We've dealt with quite a few estate agents and few of them come anywhere near to the level of service we received here. Five stars are not enough!
Andrea · 27 March 2025
Agent replied · 24 September 2026
Thank you so much for such an incredible review! We’re absolutely delighted to hear that Catherine and the team delivered a five-star experience from start to finish. Your comparison with other agents is a huge compliment, and we’ll be sure to share your kind words with Catherine and the wider team. It was a real pleasure helping you!
★★★★★ 5/5
TrustpilotWe were looking to buy a property for…
We were looking to buy a property for nearly three years and so met the team on many occasions. When we finally got to the point of buying through Petty Son & Prestwich, the team were fantastic. They facilitated communication between us and their sellers promptly and clearly. Moreover they were much more helpful than own own agents with advice on managing our tricky buyer. At the point of exchange and completion, they liaised up and down the chain to keep things moving. I honestly don’t think it would have all gone through without them. I can highly recommend them, and while we have no intention of moving again, if we did, they would be my first choice.
Patricia · 5 January 2024
Agent replied · 23 October 2024
Thank you Patricia - we will remember this chain for many years to come! though not the easiest to navigate at certain points we are so relieved you, and all those within it, were able to move to the home you wanted as that's what it's all about! In the nicest possible way we hope you enjoy the house enough never to move again, but you know where we are if circumstances change :-)
★★★★★ 5/5
GoogleGreat customer service and experience viewing a property recently. Daniel and Carol were both professional and friendly.
Sally · 24 September 2024
Agent replied · 11 November 2024
Thank you Sally! We are so pleased Carol and Danny proved so helpful and you took the time to share your thoughts on here :-)
★★★★★ 5/5
TrustpilotExtremely knowledgeable about the area
Extremely knowledgeable about the area, realistic on price and great at ensuring that once a sale is agreed, it gets executed.
Anonymous · 5 February 2026
Agent replied · 24 September 2026
Thank you for your great feedback. We’re delighted that our local knowledge and honest approach to pricing helped you achieve a successful sale. We also take great pride in keeping things moving once a sale is agreed, so it’s fantastic to hear that our team delivered from start to finish. We hope to work with you again in the future!
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