Trusted Agent profile · Redbridge

Douglas Allen Woodford Green reviews in Redbridge

4.7

★★★★★ Excellent

2,011 reviews across 2 platforms

384 High Road, Woodford Green, IG8 0XQ, Redbridge, IG8 0XQ

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Douglas Allen's office in Redbridge, at 384 High Road, is rated 4.7 out of 5 across 2,011 reviews on two platforms, including 252 Google reviews rated 4.9.

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4.9 / 5

252

Reviews on Google

This office

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1,759

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Redbridge office, from every platform, shown as written. First names only.

5/5

Trustpilot

Brilliant Service

We received brilliant service from Michelle and the team at Chadwell Heath branch.when we put our house on the market recently.Michelle came to our house and explained everything and answered our questions, made filling the forms easy & on our open days Michael, Adrian & Leyla were excellent with the viewers making everything very easy for us. We would have no hesitation in recommending Douglas Allen Chadwell Heath to friends & family first class service. Mary O'Driscoll

Customer · 28 July 2016

Agent replied · 22 November 2024

Dear Mary, thank you for taking the time to comment on the service that you have received from our Chadwell Heath office and the staff named. It is always our aim to ensure we make the moving process for clients as easy as possible, looking to help them from the day we first meet right through until completion. It is also great to hear that the open day was a complete success which is a excellent way to ensure that we maximise the interest and reduce the stress for all involved.Kind regardsPaul IngletonAssociate Operation Director

4/5

Trustpilot

Barkingside estate agents

This is our first house purchase and we have been very happy with Douglas Allen Barkingside branch. Ummad was the person that we first met when viewing and felt straight away that he was someone that could trust and he knew a lot about the property. There were some teething problems, however we were reassured by Ummad and Daniel. We would recommend Douglas Allen as a good all round estate agent and their local knowledge was excellent.

Jon · 17 June 2016

Agent replied · 22 November 2024

Dear Mr Saltmarsh,Thank you very much for your kind comments regarding our Barkingside office, Dan and Ummad will be genuinely pleased they were able to help you successfully purchase your first home.On behalf of all of us I would like to wish you many years of happiness there.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Excellent service from Douglas Allen, Chadwell Heath Branch

I had a really positive experience buying multiple properties with the Chadwell Heath branch of Douglas Allen, particularly in comparison to some of the other estate agents in the area. The phone was always answered, calls always returned and there was a good level of communication throughout the entire process. Ben and Emma were particularly helpful and made me feel like a valued customer. The branch run a very efficient and friendly service and come highly recommended!

Niaomi · 7 February 2016

Agent replied · 22 November 2024

Niaomi, I am pleased to hear your feedback and the experiences you have had with the Chadwell Heath office, we always strive to ensure that our service is at the highest level possible and work with our clients to ensure that we help them wherever possible. One of our key aims is to ensure that we keep in regular contact with clients and return calls aiming to reduce the stress levels and making the move as smooth as possible. Thank you for taking the time to add your feedback and we all look forward to helping you and your friends and relatives again in the future. Kind regards Paul Ingleton Associate Operation Director

5/5

Trustpilot

Thank you Janine!!

Just wanted to say a huge thank you to Janine Briggs (wansted office) Janine has been instrumental in securing our new home. It was a complicated and frustrating transaction but Janine was calm, efficient and proactive throughout the whole process, keeping us updated at every hurdle (and there were a few!!) We are very grateful to Janine for going above and beyond the call of duty during an extremely stressful time. Sterling work Janine.. thank you!!

Sarah · 11 August 2017

Agent replied · 22 November 2024

dear Sarah,Thank you for making your kind comments regarding the unsung hero that is Janine in my Wanstead office.Janine has so much experience and knowledge in the sales progression field that she now plays such a major role in what we do.Thanks againRob.wadeAssociate Operations Director

5/5

Google

I received amazing help from Anzal when looking to put my property on the market. He helped and guided me through the steps on my property journey. I can't thank him enough.

Jess · 15 February 2026

Agent replied · 15 October 2026

Hi Jess, Thank you for taking the time to share your feedback. We are delighted to hear that Anzal provided clear guidance and supportive advice as you prepared to put your property on the market. Our estate agent team always aims to offer expert property guidance to make the moving process feel confident and straightforward, and your kind words are truly appreciated. Thanks, Douglas Allen

5/5

Google

It’s complete scary when dealing with property market as a first time buyer. Having absolutely no idea on this- I got connected to James Monk and Andrew Saymore from Douglas Allen. I was little nervous when they greeted me with nice cup of coffee. But they made me very comfortable with the insight of property market and as a first time buyer what should I do and how it works. James Monk and Andrew Seymour- big shout out to you guys for assisting and supporting me in my step of property ladder. My best wishes to both of you and keep doing better. Regards, Manish joshi

Manish · 25 July 2024

Agent replied · 23 October 2024

Hi Manish, We're delighted to hear you've had such a positive experience with our Woodford Green branch in buying your first home. We understand buying a property can be a daunting process, especially if you've never done it before, and we try our very best to keep our customers informed at each stage. With best wishes, Douglas Allen Estate Agents

5/5

Google

We viewed a property advertised by Douglas Allen and met their Sales Negotiator Anne-Marie who has been incredibly helpful and personable. Then deciding we would make an offer and then also getting Douglas Allen to sell our property, the process has been really quick and efficient. They seem to have a large base of clients and the 'Open Viewing' day was very successful. They are not the cheapest, but if you are serious about buying or selling in Woodford Green area then I would recommend them.

Danny · 25 July 2024

Agent replied · 23 October 2024

Good Afternoon Danny, Thank you for taking the time to leave such a detailed review. It's fantastic to hear how positive your experience of searching for a property with us has been. We're thrilled to know you're satisfied with our service. Best wishes, Douglas Allen Woodford Green Estate Agents

5/5

Google

We can thoroughly recommend Douglas Allen Woodford Green, they are such hardworking in finding us a buyer. Joanne is so friendly, efficient and professional, as is Joshua and all those at Douglas Allen with whom we have been in contact. An amazing team all round.

Brian · 24 October 2023

Agent replied · 23 October 2024

Hi Brian, Thank you for leaving a review! We're delighted to hear how the team were able to find you a buyer in such an efficient way. We'll pass your kind words along. Best wishes, Douglas Allen.

5/5

Trustpilot

Sold the house professionally!!!

I have just sold my house with Douglas Allen and I must say that Michelle and her team has dealt with professionally. Always answering my calls and dealing with the viewings very good. We have dealt with different agencies before them and with no luck. But the way they have done it, it was very good and fast. I can recommend very much. They will help you as much as they can.

Alecs · 5 November 2019

Agent replied · 22 November 2024

Dear Alecs,Thank you so much for posting your 5 Star review relating to the sale of your home through our Chadwell Heath office. I note the differences you say you experienced between us and the other 3 agents you dealt with previously and am glad Michelle and her team came up trumps. All are extremely enthusiastic about helping our customers and take immense pride in providing a premium service throughout what can sometimes be a stressful process.On behalf of the entire team I would like to thank you for your custom.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Gizem was very professional and …

Gizem was very professional and efficient in her dealings with me.I explained the type of property I was after and she stuck to the guidelines I had provided and did not try to steer me away from what I in mind. She sent multiple optipns and very quickly I found one that I really liked.She was helpful and provided all the necessary information and very very patiently answered all my questions(as a first time buyer).

Raliah · 11 December 2017

Agent replied · 22 November 2024

Dear Raliah,As you say understanding the clients needs and being on hand to help through what can be a difficult process is our aim on every occasion. I am pleased to see that Gizem has certainly helped you not only find your dream home, but also take away any concerns by being on hand to help.I wish you the very best in your new home, we will always be here to help you or anyone your know.Kind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

Chingford Branch

I would like to thank the Chingford Branch and their continued efforts to find us our next forever family home. A special thank you and praise to Jess who in my opinion is an asset to the branch who always goes the extra mile to help and assist and a delight to speak with if you ever have any concerns or issues and very professional in her approach with a can do attitude. Thank you Jess.

Kerry · 17 April 2016

Agent replied · 22 November 2024

Dear Ms Dean,Thank you very much for your kind comments regarding our Chingford office and in particular Jess. She is someone who has a real passion to help all customers fulfil their 'dream move' and will be delighted that you have chosen to recognise her efforts with a 5 Star review.I hope your search comes to a successful conclusion soon, I am sure Jess and the rest of the Chingford team will stop at nothing to see that it does!Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Michelle Idugboe from Chadwell Heath…

Michelle Idugboe from Chadwell Heath branch of Douglas Allen was great to meet and extremely kind and professional approach. I highly recommend her if you are looking to sell or buy a property.

Izzy · 30 January 2026

Agent replied · 22 September 2026

We're so glad to hear about your positive experience and kind words regarding our team member's professionalism and helpfulness. We truly appreciate your recommendation!

5/5

Trustpilot

Douglas Allen Barkingside

I walked into all the estate agents down the high street but no one was as helpful as Douglas Allen. Ummad was very keen to help me with my search. He took everything on board and has helped me secure a lovely house. I feel like there was no time wasted. I will in future not waste my time by walking in to other estate agents I will only be using and recommending Douglas Allen Barkingside.

James · 6 November 2015

Agent replied · 22 November 2024

Dear James,Thank you very much for your 5 Star review of Ummad at our Barkingside office. We really do go out of our way to help more than anyone else. We call this 'Outpassioning' and I am delighted that you have bared witness to this and that it has impressed you so much.May I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Google

Just bought my first home last week. Douglas Allen was really supportive throughout the whole process. Dawn who led the sale was amazing, always going the extra mile to help with queries and show us around the house.

James · 15 December 2025

Agent replied · 15 October 2026

Hi James, Thank you for sharing your experience. It is great to hear that your first home purchase felt so well supported and that Dawn guided you through each stage with such dedication. Her willingness to go the extra mile and help with every query clearly made the journey more reassuring. We are delighted everything came together smoothly for you. Thanks, Douglas Allen

5/5

Google

Rumel and Ann-Marie at Woodford Green Office have been wonderful to us in the whole process. We met with several agencies to decide who to list our property with and Rumel’s confidence and clear vision set him apart from others. It also helped because he did follow up several times until we made a decision. Ann-Marie has a very pleasant and friendly demeanour and has been fantastic throughout the whole processes. I would highly recommend this team.

Tulika · 24 August 2024

Agent replied · 23 October 2024

Good Morning, Thank you for your kind review - we will pass this on to the team! We're honoured to hear that you would recommend our services to others. Many thanks, Douglas Allen Woodford Green Estate Agents

5/5

Trustpilot

Sold!

I have just sold my flat after trying unsuccessfully with another agent. Steve from Douglas Allen was confidant he could help and showed me evidence of many local sales the branch had achieved. Greg was brilliant on the viewings and I moved last week. Thanks to Keith too and I am glad I decided to switch as I think I would still be on the market if I had stayed with the smaller agent.

Karen · 7 January 2018

Agent replied · 22 November 2024

Dear Karen,Thank you for taking the time to post your 5 Star Review of our Woodford Green office with regards to the sale of your home. I am glad you found the success you wanted via Steve and his team who are true professionals.We never forget there is a huge amount of choice when it comes to choosing an agent which is why we really do everything we can to be 'Best in Class' which I hope you have benefitted from.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

4/5

Trustpilot

Property Sale

I am very happy with the service I got from Douglas Allen. David Tomlins in particular was very helpful. David took instruction to market my house and arranged for an open house on A Saturday, on the Tuesday I had a phone call from David to advise me that there had been a number of offers.I was very impressed that it had taken less than 3 weeks from instruction to sold. My thanks to David.

Jean · 22 September 2016

Agent replied · 22 November 2024

Jean, Thank you for your feedback, Open days are certainly a successful way if managed correctly to assist you in building the competition between buyers and allowing us to have the choice of the right buyer for you. We are very focused in finding not only the best possible price but the buyer that suits your personal requirements. I will pass on your comments to David and the team at Hornchurch.Kind regardsPaul IngletonAssociate Operation Director

5/5

Google

We had a great experience whilst trying to purchase a property with Douglas Allen. Ledina has been great from the initial viewing, communicating with us throughout. We have always been able to contact her for any questions and recieve a prompt response. Thank you.

S · 24 October 2023

Agent replied · 23 October 2024

Hello, Thank you for your kind review - we will pass this on to the team! Best wishes, Douglas Allen

1/5

Trustpilot

Would avoid at all costs

Would avoid at all costs. Over price your house then encourage you to drop the price after a week when it has no interest.Constantly say they’re emailing and calling potential buyers, when the website statistics say different. Everything is done at a snails pace. After we switched estate agents they left the house up for sale in the window for 3 weeks even though we weren’t selling with them anymore… that’s how absent minded they are. If you want a stress free and smooth sale go with Temme English. If you want to sell your house for £20k less than it’s worth go with Alex at Douglas Allen.

Hannah · 7 July 2023

5/5

Google

Douglas Allen found a buyer for my property at the first viewing morning and the sale process is just beginning. I found Stuart Pass to be helpful and well informed, and the staff at Woodford Green personable, 'on the ball' and able to respond to enquires quickly, knowing who I was and which property I was calling about immediately - showing a well informed team. The price achieved is at the top end of that advised, and the pricing was realistic, rather than over hyped which I've found with other estate agents I've had dealings with in the past. I wanted a realistic understanding of the current housing market and my particular property and that's what I got - thank you. Fingers crossed this sale goes to completion.

Karen · 25 June 2024

Agent replied · 23 October 2024

Good Afternoon Karen, Thanks for leaving us a review. We're glad we could help you find a buyer so quickly, and look forward to helping you through to completion. With best wishes, Douglas Allen Estate Agents

5/5

Trustpilot

Will Nash

Will Nash has been my mortgage advisor for nearly four years now. I couldn't have asked for a better service from him. He is so helpful, hardworking and supportive, he always gets the best offers to suit me and my mortgage needs and is so efficient when doing so. I would highly recommend him to anyone needed the same services. I couldn't ask for a better person to advise and do the job for me.

Sula · 11 January 2016

Agent replied · 22 November 2024

Dear Sula,Thank you for taking the time and trouble to post this 5 Star review, Will will be delighted he has been able to help you over the last 4 years.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Fantastic service

We have been very impressed with the service received from Douglas Allen. In particular Lisa Allen and Jack Spittlehouse have both been amazing. They both worked so hard to sell our property and have been a joy to deal with. 22 years ago we purchased our house through Douglas Allen and they have been just as fantastic 22 years later when we sold it.

Lisa · 22 August 2021

Agent replied · 22 November 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Google

Thank you to Dawn and the whole team for their efforts in helping me with my property search, Great and honest team, very helpful. Thank you

Jay · 2 October 2024

Agent replied · 23 October 2024

Hello Jay, Thanks for your review, we're delighted you're happy with our service. We'll be sure to pass your thanks on to Dawn and the team! Many thanks, Douglas Allen

5/5

Trustpilot

Excellent service!

I got registered recently with Douglas Allen estate agent in Chadwell Heath. I found them really customer focused, well organised, helpful, agents. I was well informed and explained about everything. Emma has been dealing with me so far and I received a really helpful service she has been very kind and impressive with me. And also I want to thank Russell who also was great. Over all excellent experience. Keep it up guys. Many thanks.

Richard · 5 October 2015

Agent replied · 22 November 2024

Dear Mr Galajda,Emma and Russell will be delighted you have recognised them in this way. Thank you very much indeed for taking the time and trouble to post your positive comments.Kind regards,Jon Holden - Managing Director, Douglas Allen

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