Every review we hold for the Redbourn office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPolite, Friendly and Professional service
Great service from start to finish - Bianca Moller and Rebecca White supported us throughout the purchase of our house and were available to answer any questions we had. Polite, friendly and professional throughout the process in buying our dream home. Thank you Team Beccles
Chris · 19 October 2020
Agent replied · 12 June 2024
Hi Chris, congratulations on your purchase! We're thrilled to hear that you were pleased with our service from start to finish and wish you all the best in your new home.
★★★★★ 5/5
GoogleI bought my house through Town & Country way back in 2004. It was such a positive experience that, when i subsequently needed to rent it out, they were my first and only port of call to act as managing agents. They have always been extremely responsive and happy to go the extra 5 miles. I finally sold the house this year and Nikki, Grainne and Simon made the process as straightforward as it could be for an old house in a long chain. Very happy customer!
Jon · 12 October 2019
★★★★★ 5/5
TrustpilotThis is the first time we used Fine and…
This is the first time we used Fine and Country with the Willerby Branch and the customer service was excellent. Nicki and the team were very friendly and professional and we sold with two viewings and two offers so would definitely recommend!
Sally · 25 June 2021
Agent replied · 12 June 2024
Hello Sally, congratulations on the sale of your property! We're so pleased to hear that you received great service from the team at our Fine & Country Willerby office. Nicki and the team will be happy to read your lovely review. Thank you for sharing your experience with Fine & Country and we hope you will work with us again.
★★★★★ 5/5
TrustpilotA massive thank you to Freddie and…
A massive thank you to Freddie and Amanda for looking after us so well while selling our house. Communication was brilliant and their advice and guidance was just what we needed.We will highly recommend them to all our friends. Rhank you again
GILLIE · 15 June 2021
Agent replied · 12 June 2024
Congratulations on the sale of your property! We're pleased to hear Freddie and Amanda provided you with a five-star service and we will be sure to pass on your message to them. Thank you for recommending Fine & Country and we hope you will use our services again should you require them in the future.
★★★★★ 5/5
TrustpilotFine and Country Richmond
Fine and Country Richmond - Emma Burke and Sean were extremely helpful, showing us a range of properties across Richmond and slightly further, v happy with our purchase, the videos they created for the properties were incredible, highly recommended when looking for your future home.
Mrs · 28 September 2020
Agent replied · 12 June 2024
Thank you for this lovely review. We're thrilled to hear that the search for your dream home went so smoothly with the help of both Emma and Sean, and will make sure to pass this great feedback on to them. We're glad to hear you were pleased with our service, particularly our video tools and hope to work with you again in the future should you ever wish to move again. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotFantastic service from Mike Warren
Mike Warren at the Woodbridge branch managed the purchase of our property and made the process stress free with fantastic communication and a positive, friendly attitude. I would thoroughly recommend Mike to friends & family who are looking to move in the area.
Vanessa · 18 March 2021
Agent replied · 12 June 2024
Thank you for sharing your experience with Fine & Country. Congratulations on the purchase of your new home! We will pass this message onto Mike who will be so pleased to read your lovely review. If you should ever need to buy or sell a house in the future, we hope you will work with Fine & Country again.
★★★★★ 4/5
GoogleTristan, Jen and Faye were a good natured and supportive team. Our sale was a long process in a difficult market, but we ended in a good place and are now exactly where we want to be.
Alison · 28 August 2024
★★★★★ 5/5
TrustpilotExcellent service and very professional
I can’t thank Sam and Claire from the Rugby branch of Fine & Country enough for all their help in selling my house. Despite tricky market conditions, their perseverance and professionalism helped us finally achieve the sale we needed. I would thoroughly recommend their services.KatyNorthamptonshire
Katy · 8 September 2020
Agent replied · 12 June 2024
Hi Katy, thank you for your lovely review, we know Sam and Claire will be delighted to hear your feedback. We're happy to hear you were pleased with our service and we hope to work with you in the future.
★★★★★ 5/5
TrustpilotFine & Country were exemplary…
Fine & Country were exemplary throughout the whole process, especially Mark Griffiths who was our client manager.We found them highly responsive, efficient and flexible in all dealings. They handled everything in a truly professional manner and made the process enjoyable, thorough and smooth. Highly recommended.
Lee · 2 September 2020
Agent replied · 12 June 2024
Hi Lee, thank you for taking the time to leave a great review. We'll make sure to pass this on to Mark. We're glad you were happy with our service and hope to work with you in the future.
★★★★★ 1/5
TrustpilotA Half-hearted Apology Did Not Suffice.
Having booked and confirmed a valuation via email with Fine & Country, the valuer failed to arrive at the appointed time. We allowed an additional 40 minutes, in case they had got lost, and then telephoned the office, only to be told that there had been a mix up, and the person we had dealt with had failed to put the appointment in his diary, meaning that he was actually doing a valuation elsewhere. We were given what we felt was an insincere apology from another member of staff, and told that we could make a further appointment in 4 days time as no other dates were available. We are disabled, and had put in a lot of effort throughout the morning, dusting and polishing, to ensure that the house was looking at its best, only to wait in for a valuer who never arrived. This, and the poor attitude of the woman we spoke to on the phone, had caused us to lose all confidence in Fine & Country, so we decided to look elsewhere for a company who are actually interested in selling our property. As for the gentleman who we made the appointment with, we never heard a word from him, no apology, nothing! Had he bothered to call us and apologise in person, he may well have retrieved the situation, but instead lost the company a great deal of commission.In summary, a very disappointing experience with a company who we expected to provide a professional service.
Judi · 1 November 2022
Agent replied · 12 June 2024
Hi Judi, thank you for taking the time to leave a review. I am very sorry to hear that you were disappointed with this service. Please can you email complaints@fineandcountry.com and outline the name of the branch that you dealt with so that we can investigate this further? Thank you.
★★★★★ 5/5
TrustpilotPaula and her team put together a…
Paula and her team put together a seamless viewing and sale of our property. They knew exactly what kind of people our house would appeal to and followed the sale through to the end in record time under difficult circumstances. Very happy Clients
Martyn · 3 March 2021
Agent replied · 12 June 2024
Hello Martyn, thank you for sharing the positive experience you had with Fine & Country. We will be sure to let Paula and her team know that you would highly recommend their services - they will be very pleased. We look forward to working with you in the future.
★★★★★ 5/5
Trustpilotso helpful
Natasha and the team at Fine & Country were so helpful throughout our house purchase - it was great to have someone to talk to at each step of the way, explain anything we didn't understand and generally keep everything going smoothly. Thanks!
Iain · 17 February 2021
Agent replied · 12 June 2024
Hello Iain, thank you for taking the time to leave a 5* review for Natasha from Fine & Country. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
★★★★★ 5/5
TrustpilotExceptional service from start to finish…
I have extensive experience with estate agents in both the UK and overseas. Never have I received such amazing service and professionalism. Marie Fritz was outstanding, not just selling the house but her assistance in getting contracts exchanged swiftly.
Kaysha · 12 November 2021
Agent replied · 12 June 2024
Thank you Kaysha for the very kind review you have left for Marie, I am so pleased to read that she provided an exceptional service. We do hope you will consider Fine & Country in some of your international dealings in future too.
★★★★★ 1/5
TrustpilotFine and Country Islington - retrospective inventory
Estate agent (Mark) in concert with the landlord provided no inventory. I chased for one and after 9 months one was produced which had photos of the property from 5 years earlier in thumbnails which you could not make out. The commentary was fictitious and it was clear that this had been produced retrospectively. Sure enough on vacating the house a claim was made against the deposit which was vexatious including a claim for £1,800 as they claimed I did not provide access to the house for prospective tenants frequently enough and hence this represented 'lost rent'.I would suggest not using this agent.
Big · 2 October 2022
Agent replied · 12 June 2024
Hello John, thank you for your thorough review, I am very sorry to hear your experience was not satisfactory. Please could you email complaints@fineandcountry.com including the details above so that we can escalate this issue further. Thank you.
★★★★★ 5/5
TrustpilotExceptional Experience
From meeting Tom for our viewing from the Diss Branch of Fine & Country who was exceptionally helpful and professional to liasing with Julie Vassar from the Norwich Branch throughout our buying process we could not fault anything.Julie you are an assett to Fine & Country, so helpful with communicating between our solicitors and seller.Thank you BOTH so much!!!Highly Recommend buying through Fine & Country 5*
Mr · 29 November 2023
Agent replied · 12 June 2024
Hi Jason, thank you for your review, we are so delighted to hear that you were pleased with your experience with Fine & Country. We hope to work with you in the future!
★★★★★ 5/5
TrustpilotThanks
We had a difficult initial house sale, which eventually fell through, it involved lots of work from the Diss team & new buyers were found very quickly & the final sale progressed dispute COVID. Thanks to Chris, Sue & Tania for their hard work.
Terry · 9 September 2020
Agent replied · 12 June 2024
Hi Terry, thank you for your review, we'll be sure to pass this on to Chris, Sue and Tania. We're glad you were pleased with our service, especially during such an unpredictable time and hope to work with you again in the future.
★★★★★ 5/5
TrustpilotThank you to Natasha for making the…
Thank you to Natasha for making the whole house selling experience positive and stress free...from the initial call to put my house on the market through to completion Natasha has been professional, helpful, friendly and I would highly recommend Fine and Country.
C.Briggs · 9 March 2021
Agent replied · 12 June 2024
Thank you for your high recommendation of Fine & Country. It's great to see you received an excellent service from Natasha at Fine & Country.We will pass your lovely message onto the team, who will be thrilled to read it. Congratulations on the sale of your home and we look forward to working with you again
★★★★★ 5/5
TrustpilotA big thanks to Arma kang for making…
A big thanks to Arma kang for making the purchase of our beautiful new home so pleasant and pretty much stress free. Arma was on the pulse throughout the whole process and even left us with a nice bottle to celebrate. Thanks Arma
Sam · 29 October 2020
Agent replied · 12 June 2024
Hi Sam, congratulations on finding your dream home and thank you for leaving this great review. We're delighted to hear that Arma was on hand to deliver an excellent service throughout what can be a stressful process at times and that you built such a personable relationship with him. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotProfessional, friendly and helpful
I recently sold my house through Fine & Country Diss office (my property was in Eye). I felt very supported through the whole process by their team, Chris, Tanya, Tom and Phillipa. I sold to a chain free cash buyer so it all went relatively smoothly. I was kept up to date regularly and I found all the staff to be professional, friendly and helpful. I would highly recommend them.
Vivien · 4 August 2023
Agent replied · 12 June 2024
Hi Vivien, it's great to hear about your positive experience with the Diss office. We really appreciate your kind words and look forward to working with you again.
★★★★★ 5/5
TrustpilotExcellent Service
Thanks to Sean and the team for helping me find my property. They were very honest and informative throughout the whole process and having dealt with numerous agents in the past Fine & Country Richmond by far were my favourite. Thanks again Sean.
Lee · 23 October 2020
Agent replied · 12 June 2024
Hi Lee, congratulations on your new home! Thank you for this great review, we'll be sure to pass your kind words on to Sean. We're glad that you were pleased with our service and hope to work with you again in the future.
★★★★★ 5/5
TrustpilotFine and Country-Beccles Suffolk.
Fine and Country, Beccles in Suffolk, Bex and her team went above and beyond the call of duty, arranged all sort’s for me as i was overseas working, once again Bex, thank’s so much, it would never of happened with-out you.
Chad · 24 March 2021
Agent replied · 12 June 2024
Hello Chad, thank you for taking the time to write this lovely review. It's fantastic to hear of the above and beyond service Bex at Fine & Country provided with your property purchase. Bex will be so pleased to read your kind words. We hope to work with you again in the future.
★★★★★ 5/5
TrustpilotThe perfect Estate Agent
Dominique and her team were exceptionally professional from the first time we met through to the sale of our home.They listened to our needs and their communication levels were excellent.We would have no doubts in recommending Dominique and Fine & Country.
Customer · 8 February 2021
Agent replied · 12 June 2024
Hello, congratulations on the sale of your home! We're pleased to hear Dominique provided you with a five-star service and we will be sure to pass on your message to them. Thank you for recommending Fine & Country and we hope you will use our services again should you require them in the future.
★★★★★ 5/5
TrustpilotExceptional service…
We have experienced great service and guidance from Fine & Country Team. Paula has been amazing and was always on top of things - she was pivotal in making our purchase happen in a timely manner.
Ali · 14 January 2022
Agent replied · 12 June 2024
Thank you Ali for taking the time to leave a review, I am sure Paula will be very pleased to read your kind words.
★★★★★ 5/5
TrustpilotMaria Smart
The staff at the Beccles office…especially Anna and Rebecca were very proactive and professional in helping us to achieve exchange and completion for our new home.
Maria · 27 February 2023
Agent replied · 12 June 2024
Hi Maria, thank you for your review, we'll be sure to pass this onto the Beccles team!
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