Every review we hold for the Redbourn office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIt t was a new and elightening…
It t was a new and elightening experience,where all staff involved were helpful every time I called them. I had to sell this house because my partner deceased,and all staff were aware of this.On all occasions the statt,Sue Croft Tania and Chris were always understanding and helpful.
Tony · 18 July 2021
Agent replied · 12 June 2024
Hi Tony, thank you for your feedback, it's great to hear that the team in Diss provided such a brilliant service and we'll be sure to pass on your kind words.
★★★★★ 5/5
TrustpilotAbove and beyond, outstanding service
We received an exceptional service from Fine and Country. Vanessa and Abi were always incredibly professional, their knowledge of market values gave us absolute confidence. An immediate list of potential purchasers, fantastic marketing material, and proactive attitudes. Abi’s insatiable desire to ensure our journey from sale to purchase was stress free is commendable. After years of trying we have finally managed to buy our perfect home thanks to these lovely people.
Angela · 13 September 2022
★★★★★ 1/5
TrustpilotUnprofessional liars
Contacted them to view a house they have listed in Knowle Grove, Virginia Water. After 4 phone calls and a couple of days later someone called and started trying to sell me another house, even offered me rental properties when I clearly stated I don’t want to rent and I am not interested in other houses. After I insisted that I wanted to view the house I called about, I was then told all sorts of things to try to put me off it, which ranged from its run down to its near a motorway and therefore very noisy. I still insisted that I wanted to view it and I was then told that the seller is selling the house to the current tenants and the listing will be coming down. A week later and the house is still listed, I feel extremely sorry for the seller who is being denied an opportunity to sell their house by these agents. Horrendous customer service and I would definitely not deal with them.
Asif · 13 May 2023
Agent replied · 12 June 2024
Hi Asif, I am so sorry to hear that you have not been satisfied with your experience with Fine & Country. We take complaints very seriously and I have passed your concern on to the Account Management Team for that location, who will look into this.
★★★★★ 5/5
TrustpilotProfessional Service
Many thanks to Chris, Tania and Sue from Fine and Country Diss office. Excellent service from beginning to end, keeping me well informed. Wonderful photography for the brochure. Sale has now gone through, I would highly recommend this Estate agents with their professional staff. Colleen
Kev · 13 November 2021
Agent replied · 12 June 2024
Thank you Kev for your review of Fine & Country Diss, our marketing is one of the features that sets us apart from other agencies, and we are so pleased to read that you were more than satisfied with the brochure we designed for you. Congratulations on the sale of your home.
★★★★★ 5/5
TrustpilotHighest rating possible.
Fine and country in my opinion are a cut above the rest, especially Lee Armstrong from the Derby office. Extremely accommodating and professional. An amazing experience, made easier and more enjoyable due to his selfless acts. I would recommend F&C and Lee at the highest possible rating. Thank you lee.
Gavin · 29 October 2020
Agent replied · 12 June 2024
Hi Gavin, thank you for taking the time to leave this review, we know Lee will be pleased to receive your great feedback. We're glad to hear you were happy with our service and hope to work with you again in the future.
★★★★★ 5/5
TrustpilotDominique at Fine&Country Hove is both…
Dominique at Fine&Country Hove is both highly efficient and well organised as well as being a delightful person with whom to deal. Highly recommended!
John · 8 December 2023
Agent replied · 12 June 2024
Hi John, thank you for taking the time to review your experience, we're pleased to hear it was a positive one. We hope to work with you again in the future. Thanks
★★★★★ 5/5
TrustpilotMany thanks to Halina at Fine & Country…
Many thanks to Halina at Fine & Country for her positivity and enthusiasm to get our property successfully back on sale despite uncertainties with the market opening up during Covid restrictions.Her professionalism was always 100% which lead to her efforts paying off with a sale we were very happy with.
Debra · 14 October 2020
Agent replied · 12 June 2024
Hi Debra, congratulations on the sale of your property! We're delighted to hear that with the help of Halina, you've been able to successfully sell your home. We wish you all the best moving forward and hope to work with you again in the future should the need to move ever arise.
★★★★★ 5/5
TrustpilotThanks to the Norwich Office
We are extremely grateful for the patience, professionalism, and good humour particularly Natasha and Richard at the Norwich office of Fine and Country. They really exceed expectations and supported us through several unexpected twists and turns. In the end despite pandemics, everything came together due to their hard work.
Michael · 8 January 2021
Agent replied · 12 June 2024
Hello Michael, thank you for leaving this glowing review of your experience at Fine & Country Norwich. It is fantastic to see that due to their petience, professionalism and good humour, you would highly recommend Natasha and Richard at Fine & Country, for any high-end property purchase or sale. We will pass this onto the team, who will be thrilled to read your words. We look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotExcellent and professional service from the Diss office
Wonderful service from the Diss, Norfolk branch. The team are friendly, helpful and professional. Property details were beautifully produced and marketing was excellent. Within a week we had a sale agreed at the asking price with the sale proceeding smoothly to completion. We couldn't have asked for a smoother, more stress free experience so thanks to all.
Kim · 18 September 2024
Agent replied · 22 October 2024
Hi Kim, it's great to hear of your positive experience with out Diss office and hope to work with you again in the future.
★★★★★ 5/5
TrustpilotWe approached Fine and Country
We approached Fine and Country, Brentwood office, after getting frustrated with our current estate agent. Jason from F&C came in and advised straight away their thoughts on why our property hadn’t sold. Changed to F&C and within 24 hrs sold! Very easy process and Paula kept us in the loop all the way and very quick to respond when we had any queries during the process. We would definitely use them again.
Matthew · 14 July 2022
★★★★★ 5/5
TrustpilotExcellent service
The Beccles office is extremely well-managed, proactive and delivered on viewings. The service we received from Rebecca and her team was outstanding. Rebecca was very professional and always willing to go the extra mile keeping us fully informed of progress. We appreciated her advice which led to a successful sale.
Chris · 24 September 2020
Agent replied · 12 June 2024
Hi Chris, thank you for taking the time to leave this great review. We're happy to hear you were pleased with our service and hope to work with you again in the future. We will pass this review on to Rebecca as well, as we know she'll be delighted to hear your kind words. We're glad to have helped you sell your home and wish you all the best moving forward.
★★★★★ 1/5
TrustpilotUseless Estate Agent
Had property on with F&C for three months .Their valuation but did not have one viewer. The communication from the staff was appalling. Would never use this company again
Marguerite · 5 September 2025
Agent replied · 25 September 2025
We are sorry to hear this Marguerite. Could you please send the office and agent's full name to marketing@hq.fineandcountry.com so we can look into this further.
★★★★★ 2/5
TrustpilotExtremely annoyed following viewing
Extremely annoyed following our dealing with the Diss office. Communication was poor, the detail on the property was sparce and what was available was inaccurate. On attending the property we had no property pack. To say the online details were creative would be an understatement! So much so that if they had been accurate we would not have wasted 4 hours of our lives visiting the property. The poor vendor has been put in an unenviable position having been told that their property was valued at well over what is sensible for something that requires so much work. Overall a shockingly poor job from F&C. I really feel for the poor seller.
Disappointed · 13 April 2023
Agent replied · 12 June 2024
Hi there, I'm sorry to hear that you were disappointed with your experience with Fine & Country Diss. I have forwarded this onto the Account Management team to investigate further, if you can send the address of the property in question to marketing@fineandcountry.com this will help us look into what happened. Many thanks.
★★★★★ 5/5
GoogleWe recently had our house on the market with Fine & Country and I can't recommend them highly enough. Tristan Hall and his team (Jay, Sam, Jen and the photographer) were truly first rate - extremely professional and nothing was too much trouble. A real delight to work with.
Emma · 16 April 2024
★★★★★ 5/5
TrustpilotOur Fine and Country experience.
The service and marketing advice we received from Pip Holden was first class. Her knowledge of the property market was truly impressive and produced an outstanding result for us. Pip was both personable and professional throughout, and a pleasure to work with.
P · 28 February 2022
Agent replied · 12 June 2024
Hi, thank you for leaving the time to leave this review for Pip. Can you please amend this review to include the name of the branch that you dealt with so that we can give them the recognition they deserve.
★★★★★ 1/5
TrustpilotSellers and agents beware !!
My experience with this company has been deeply unsatisfactory and has raised serious concerns regarding professional conduct and transparency.
Josephine · 9 December 2025
Agent replied · 24 December 2025
Hi Josephine, we are sorry to hear about your experience. We take feedback like this seriously as we strive to ensure our clients feel treated fairly and with respect throughout the buying and selling process. Please could you send us a direct message to marketing@hq.fineandcountry.com so we can investigate this further.
★★★★★ 5/5
TrustpilotFive stars
I would highly recommend Nicki and the team at Fine and Country, Willerby. They are very professional and made the whole process of selling a house, from start to finish, much easier than other agents I have dealt with in the past. Well done and thank you!
John · 9 April 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave this lovely review of the service you received from Fine & Country Willerby. We will be sure to pass this message onto the team who will be thrilled to know how satisfied you were with his professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
★★★★★ 5/5
TrustpilotThank you to Chris at the Diss office…
Thank you to Chris at the Diss office for a very straightforward purchase. We only had a few questions but they were answered promptly and move day was all very simple. We were kept informed through the journey but not pestered with unnecessary calls. I would definitely recommend.
Peter · 8 January 2021
Agent replied · 12 June 2024
Hello Peter, congratulations on the purchase of your new home! We're pleased to hear Chris from our Diss office provided you with a five-star service and we will be sure to pass on your message to him. Thank you for recommending Fine & Country and we hope you will use our services again should you require them in the future.
★★★★★ 5/5
TrustpilotExcellent service from Fine and Country
Fine and Country did a really fantastic job of selling my house and land. Their professional service was second to none and nothing was too much trouble. Sherry Foulger was excellent and chased determinedly when the buyers' solicitors were dragging their heels. I would highly recommend them.
Mrs · 4 March 2021
Agent replied · 12 June 2024
Hello Rebecca, thank you for sharing your experience with Fine & Country. Congratulations on the sale of your new home! We will pass this message onto Sherry who will be so pleased to read your lovely review. If you should ever need to buy or sell a house in the future, we hope you will work with Fine & Country again.
★★★★★ 5/5
TrustpilotBeccles office of Fine and country
Fine and country Beccles office handled the sale of our property very efficiently from start to finish. They achieved a price that we were very happy with.Rebecca and Gabrielle were very approchable and put in maximum effort to get us a sale.
Andrew · 19 January 2022
Agent replied · 12 June 2024
Thank you Andrew for leaving a kind review for our Beccles office, we are very pleased to read that they provided you with the kind of service we drive for.
★★★★★ 4/5
TrustpilotFine and Country were on our side as well...
Fine and Country - Colchester were the vendors liaison, but they were more than helpful in pushing forward on our behalf with our sale. The team were prompt with contact and updates and I would recommend them for a property sale, thank you.
Jane · 15 November 2021
Agent replied · 12 June 2024
Thank you Jane for your review. Please could you make an edit to include which branch you dealt with? We would love to give the office some recognition.
★★★★★ 1/5
TrustpilotWhat a personality!!
This is the second viewing we have had via this estate agent with Lee Whitehouse, who frankly needs to get another job which is not involving people skills!
Mills · 3 September 2025
Agent replied · 25 September 2025
Sorry to hear about your experience Mills. Could you please provide the office in which you dealt with to marketing@hq.fineandcountry.com so I can look into this further.
★★★★★ 5/5
TrustpilotAlice Cawkwell and the team at F&C…
Alice Cawkwell and the team at F&C provided a stress free, high quality service making the sale of our home as trouble free as possible. First class service which was greatly appreciated given how stressful moving home can be!
Robert · 7 June 2022
Agent replied · 12 June 2024
Thank you Robert for taking the time to leave this review for Alice, we are delighted to hear that you received first class service.
★★★★★ 5/5
TrustpilotFine & Country, Lancaster
Fine & Country, Lancaster branchWe sold our house recently with the services of Fine & Country estate agent. I can’t express our thanks enough for the exemplary work Andrea and David and the rest of the team did in getting us to the finish line. Always one step ahead, very proactive. The best selling (or buying) experience we have had in our many years of property ownership. So glad we chose them.
Anne · 19 October 2023
Agent replied · 12 June 2024
Hi Anne, it's great to hear you had a positive experience with the Lancaster team! We hope to work with you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
