Trusted Agent profile · Reading
★★★★★
1,207 reviews across 2 platforms
Blagrave House, Reading, RG1 1QB, RG1 1QB
Winkworth's office in Reading, at Blagrave House, is rated 4.1 out of 5 across 1,207 reviews on two platforms, including 362 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Winkworth Reading hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleRight from the beginning till the end, winkworth helped me every aspect. Joe showed me the apartment properly. It was raining that day and i thought he might not come but to my wonder he was there at the apartment before time. Cheers for that. Then the whole process was was very smooth. Winkworth helped me get a wonderful property. Thanks guys!!
Hi Sahil, Thank you for this lovely review! We wish you all the best in your new home!
5/5
TrustpilotMany thanks to James Old’s professional helps
Winkworth Reading helped us settle in a lovely flat, and I would like to say a lot of thanks to Lettings Director James.From my experience, Winkworth is a professional, customer-focused/prioritized company, friendly, knowledgeable, fast, in and on time.
Hello Zhang, Thank you for taking the time to leave us this fantastic review, its great to hear of the service from the office and James here and we will pass this onto the team
5/5
TrustpilotTHANK YOU!
THANK YOU! This is hands down the best experience I have had with an Estate Agent. Shilpa was instrumental in getting the sale through before before the stamp duty break ended and walked us through every step, answering any questions we raised. Shilpa & the team made the experience an easy one and I am forever grateful for that. I will be recommending Winkworth to friends!
1/5
TrustpilotPaying top dollar to live in a damp and disgusting property!
Currently I am paying for a 'two' bedroom property. Unfortunately due to a severe leak I reported in 08/21 one of the two bedrooms is completely unusable due to the reoccurring leaks, and the severe damp as a result.It is now 29/10/21 almost 3 months later and the problem still has not been resolved. I reported the issue for the third time on 05/10/21 but as of 21/10/21 the Landlord seemed to think the issue was solved.In the meantime I have been paying the full rental price for a two bedroom property, yet for 3 months I will have been unable to use a significant part of the property - a younger family member now has no bedroom, yet I still have to pay for it. I have asked the landlord/agent to consider a temporary rental reduction due to the above reason however this has been flat out refused on multiple occasions.Despite many emails, phone calls, photo and video evidence I shared with Winkworth, the landlord still appeared to think the issue was solved. This tells me that Winkworth must be very selective on what information they choose to pass on to the landlord, or the landlord doesn't mind dragging on this issue for longer, and thus incurring significantly higher remediation costs.This issue was first reported in August, it is now nearly November, and the fact that it has taken this long, and the issue is still not resolved will have undoubtedly incurred additional costs to tenant (My possessions now have mould on them and I now have to find another bedroom) and landlord (Has many more remedial issues to deal with).My next step will be to report all of this, making complaints to the Property Redress Scheme and seeking legal advice.
Afternoon Rajeev. Thank you for taking the time to provide this review. All of the Winkworth offices are independently owned and operated. Unfortunately you have not provided the information of the office that you are dealing with and therefore we are unable to look into this further. I would be grateful if you could provide this so that we can contact the office in question. Thank you in advance.
1/5
TrustpilotBeware ! They will cut your deposit without proper justification
I wish there was a zero star option! Worst experience with Winkworth Reading, their compensation amount after end of tenancy of 6 months was around 22% of my deposit which was unfair as they included compensation for the items that were included in my check in report (before tenancy) and some cracks they mentioned in check out report for which they were unable to provide pictures. I damaged their paper lamp which was £10 and asked £20 for it. Similarly for one bulb fused they asked £5 each and the list goes on. I wasted a lot of time explaining them with evidences that these amounts are unfair still they never responded and were eager to deduct as much amount as they can from my deposit. Its been 4 months now they have held my deposit and are not responding to my emails. I can see all good reviews are for start of tenancy. I would definitely want people to share their experience of end of tenancy.
Dear FS, we are sorry that you feel so strongly regarding your experience with Winkworth Reading. All of the Winkworth offices are independently owned and operated and in this instance we have spoken with the directors to investigate the matter. Dilapidations at the end of the tenancy are always assessed by, in the case of Reading, an independent inventory clerk who assesses the original inventory against the condition of the property when you vacate. Items that are highlighted are then reviewed to ascertain the cost to put right. All amounts provided to you are proposed deductions as the deposit is held with the DPS custodial scheme and therefore the office has no ability to simply take any funds without your agreement. I believe that the matter has now gone to impartial adjudication operated by the DPS; which is one of the benefits of tenancy deposit protection. This does mean that there will be a delay in reaching a conclusion however once the DPS adjudicators have made their decision the deposit monies will be returned to the relevant parties as per their findings. I do hope that you can understand the process which a letting agent has to deploy at the end of every tenancy in order to be fair and factual for both the Landlord and the Tenant. I am sorry that on this occasion the result has been evidenced proposals to apply for deductions. I trust that the DPS will impartially resolve your dispute.
5/5
GoogleFrom the initial meeting with Robin looking at another property to Robin and Michael finding the property I have just exchanged contracts on within 3 weeks the personal service, professionalism, help and support has been first rate. Nicola making contact and being on hand, answering queries immediately I cannot rate highly enough. I used Harrison's solicitors (David Woodward), also recommended by Robin and Michael and the speed to contract exchange has been amazing. Thank you. I will be recommending to everyone I know.PositiveResponsiveness, Quality, Professionalism, Value
Hi Karen, thank you for taking the time to write a review. We wish you all the best in your new home!
5/5
GoogleIt's not an overstatement to say this is the best letting agents I have used as a landlord in my experience. I had letting agents who claim my property need refurbishment after refurbishment before it can be let and resulting in uncertain costs and letting agents that wouldn't pass on rent and do not give me prompt updates and paperwork. In my experience of using Winkworth, they told me upfront about refurbishment required with no extra hidden "more-refurbishment required" after that. They also provide all the update regarding the property in writing, which will be a very good reference in the future should you need them. On top of that, Winkworth seems to have a wide range of clients and able to fill my property with relative ease. Even in the case of COVID-19 and having tenants that could not keep up with rent, Winkworth let me know early and make a termination that is fair to both tenant and me and manages to find new tenants very quickly.PositiveResponsiveness, Professionalism
Hi Yew, Thank you for taking the time to write such a kind review. We look forward to working with you in the future.
5/5
GoogleAs a first time buyer, the process of buying a first home was an unfamiliar and quite intimidating prospect. However, from first contact with the estate agent (Robin), to the viewing, and throughout the entire process, Winkworth have been brilliant. They have been highly professional, honest and understanding of my circumstances, always maintaining a regular line of communication to provide updates and quick to respond to queries. Overall, I am very pleased with the service Winkworth have provided and with the agent who dealt with me, particularly considering the limitations we have faced as a result of COVID-19. I will certainly be recommending them to anybody considering a move.
Hi Jean-Cristophe, thank you so much for your kind review. We wish you all the best in your new home.
5/5
GoogleI came across Winkworth as a buyer and I had a really positive experience. We met Robin when we visited the property the first time and he was our main point of contact for any communications throughout the process. He was super responsive with our questions and really a pleasure to interact with. The hamper pack when we got the keys was very thoughtful too. We are very impressed with the whole Winkworth team and would highly recommend them.PositiveResponsiveness, Professionalism
HI Adriana, thank you so much for taking the time to write such a lovely review. It has been a pleasure to work with you on the purchase of your new home! We look forward to working with you in the future.
5/5
GoogleWe had three valuations, very similar in price - chose Robin and Winkworth. On line reviews were excellent and we liked Robin and his advice on marketing our property. We sold in less than a week. Robin and Winkworth have been brilliant throughout - always there for support when needed. Also helped to chase our onward chain ensuring everything progressed quickly. Really important as we wanted to complete before the end of June. Can't fault the service or recommend highly enough!!PositiveResponsiveness, Quality, Professionalism, Value
Hi Michael, Thank you so much for your view. It has been a pleasure working with you to sell your superb home. Please do not hesitate to contact us if there is anything we can ever help you with in the future. Best wishes.
5/5
TrustpilotSuper Service at Winkworth Long Melford
A huge thank you to Mark Wilkins at Winkworth Long Melford. He epitomises the term "Gentleman". He was always available and nothing was too much trouble. Our house sold very quickly and Mark then worked with us to progress to completion day. I would certainly recommend Winkworth but also believe that Mark's care and attention was the key to our successful sale. Thank you Mark.
5/5
TrustpilotProfessional from start to finish
Professional from start to finish. Shilpa was understanding of our needs and patient with my elderly parents, and caring of our home of 43 years. Shilpa kept us up to date at all times and we never felt pressured or pressurised. Nishi did most of the viewings and again courteous, punctual and understanding. Would definitely recommend and use again. Huge thank you from us all.
5/5
TrustpilotHappy with our experience
My partner and I are first time buyers, and we’re just about to complete on our first flat. Patrick, Alex and Nicola have overseen the whole process and we’re really happy with the way our purchase has been dealt with. We weren’t really expecting to feel grateful to our seller’s estate agents, but they have helped us navigate all the twists and turns fairly and transparently. They were also very helpful when our solicitors were being less than efficient (!) - an email to the Winkworth team was often a quick and easy way to sort out any issues. We wouldn’t hesitate to use them again (not that you have a choice as a buyer, though - if only…!).
Hello Ed. Thank you for sharing your positive experience regarding your purchase of your first property with Winkworth. We would love to know which of the Winkworth offices you dealt with so that we can congratulate them personally on their customer service and professionalism. Thank you again for taking the time to provide this review and wishing you all the best in your (first) new home!
5/5
GoogleI can’t thank Winkworth enough for all their help in making my new house a reality. From the very start, Greg Darby understood that this home was the fresh start I needed for me and my children, and supported me every step of the way. … More
1/5
TrustpilotFor four weeks the branch staff thinks…
For four weeks the branch staff thinks it's ok to have mice and all the associated issues running round the flat and still no date for when the people will be coming to sort out the issue, very poor. Am sure they wouldn't want this in their own homes but it's ok for people that pay their salaries
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotMy first lettings agent in Reading,, Winkworth
I used Winkworth for the first time here in Reading for a 2 bhk apartment in RG1.. The experience of being associated with them from the very start has been very smooth. Holly showed us the apartment . She was patient and did not rush us into deciding. We were thrilled when we had our offer accepted. We are happy and proud to be a part of the Winkworth lettings .
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotGuildford Estate agent winkworth
Guildford Estate agent winkworth. Got shown a property today with my partner and 8 month old baby today. I'm offended you would even think that a filthy student property would be suitable for mt family anyway! Was absolutely disguted that you can show property's in these conditions like that and think its acceptable (and in a pandemic you should be sanitising everything down!) When tenants leave if you think showing a dirty property with dirt and filth is acceptable it is not! Trying to sell a property to me in such disgusting conditions and thinking its okay to show people shows what type of estate agents you would have been if we were to have gone with you. Asked to be taken off the books would not recommend thank god we curved this! Will be telling everyone to avoid this estate agent. Your reviews don't look great anyway even though you deleted my Google one!
Good morning Theo. Thank you for taking the time to provide a review on this agency. I have to make you aware that Guidlford Estate Agent is not part of the Winkworth network and therefore I am unable to assist you with your complaint. Please do speak directly with this business if you wish to take your concerns further.
1/5
TrustpilotI'm waiting to hear back from Winkworth…
I'm waiting to hear back from Winkworth Kensal Rise lettings about why I'm being contacted by the utility provider to pay bills on an account I assumed was closed on my moving out. As a landlord, I pay Winkworths the 'Fully Managed Fee', a level of service for which they state they will inform the utility providers of the new tenants details. My credit rating is at risk as I have ignored emails from the utility provider on the basis that I have paid all bills before the tenant moved in. What is the point in 'informing the utility providers of your new tenants details' if the account isn't closed? I await a response. Very disappointed at what is either negligence or very misleading terms of service (if 'informing' providers achieves nothing of value to me as a client.)
Morning Jonny. I believe that Aaron from Winkworth Kensal Rise has been in touch with you personally regarding the problems you are having with your utility providers. Unfortunately, due to GDPR, quite often providers will not take instructions from a third party or speak with the agent as a representative of the Landlord. Aaron has again attempted to liaise with the utility provider on your behalf however they have confirmed they are unable to do this as you have not given permission. This is extremely frustrating for you as a Landlord and Winkworth as your agents, however our hands are tied on this occasion.
5/5
TrustpilotThanks to Finlay Cook for taking my…
Thanks to Finlay Cook for taking my sale to completion. However, it was a team effort by everyone in the Kensal Rise office. Everyone was very pro-active in marketing my property and keeping me updated on viewings and feedback. Once the sale was agreed, Finlay made sure everything went through and addressed any questions from both me and the buyer. Thank you
5/5
TrustpilotSold property through Winkworth
Sold our Property through Winkworth and must say Jack was unbelievable in how he handled the sale.He could not have done enough and I would 100% recommend dealing with him .
1/5
TrustpilotTypical response from a company when…
Typical response from a company when you have received poor service. Why would I want to contact their office after receiving a call from 'George' who basically tried to lie his way out of the situation. Exactly how do they think they can resolve the situation - the property has now been sold! I also need to mention that in the phone call received after my original post he stated ' I had to inform the vendor that you are in a chain of 9' - this is why the vendor decided to go with someone else - this is a blatant lie as I checked with our agent who provided me of details of our chain which consist of 5!! So not only did he lie to the vendor but also by not allowing the final bids by 10am next day (his idea!!) he deprived the vendor of the 5k offer we were going to make over the maximum stated price because the place was worth it - thats just us what about the other bidders - who knows what they could have offered given the level of interest in this property (which in itself questions their ability to accurately price the property) - given that they had had 10 viewings in two days and the vendors asked that no more viewing be permitted as they wanted to make a decision. My own estate agent was appalled at the service we had received as he considered it completely unprofessional - but then this is a franchise operation - no different than dealing with Mc Donalds!! I'm done with this now!
Hi Mr Thomas, we understand the office that this matter relates to are in touch with you regarding the points you have raised . If you need to talk further, please do contact us; clientrelations@winkworth.co.uk
5/5
GoogleWould like to shout out Nicola who was the best estate agent we dealt with while house hunting in Reading. She has a huge amount of local knowledge and gave us what felt like a free guided city tour as we viewed properties! We were honestly sad that the property we bought wasn’t one of hers.
Hi Robert, thank you so much for this kind review of our Sales negotiator Nicola. We wish you all the best.
1/5
TrustpilotAppalling unprofessional service from…
Appalling unprofessional service from Poringland branch. Saw a property that was priced with a guide price. Liked the property so offered full asking price only to be told that there were another 4 viewings that day and that an offer had been made but all offers were to be put to the buyer by 10am following day when a decision would be made. Agent insisted he would call to get our final offer at 9.45 and that reading between the lines they were basically playing all buyers to see if they could up the price!. Gave us personal email to contact him if we had any queries regarding the property that we wanted answered before 10am final bid cut off - sent email - NOT EVEN BEEN READ! - N0 CALL!! at 9.45 waited until 11am asked for agent only to be told he was not even in the office!! 10 minutes later get a call from the office (not the agent we had dealt with but someone else) only to be told that the house had gone to another buyer - didn't seem to understand why we were so angry at not being told anything or even receiving the call for final offer. Doubt if we would even have received a call or got any information if we hadn't had chased them. Absolutely appalling unprofessional service by amatures - wouldn't touch them with a barge pole.
Hello Keith, we're sorry to hear of your experience here with the Poringland office. All of our branches are individually owned and managed, please get in touch, poringland@winkworth.co.uk and we can talk through further with you and look to resolve.
1/5
TrustpilotOne of the worst agency… DONT WASTE YOUR TIME.
I would say one of the worst agency that I worked with. Exteremly unprofessional. They don't even call you back until you called them many times. I have seen a flat with them and I was the first one that seen the flat. I was there after 2 hours they post on rightmove. (This is what they said to me) I have seen flat 2 times and happy to pay deposit straight away. They told me that they will let me know after checking with lanlord. By the way his name was Lewis. He didn't even bother to call me that flat is gone because they have another offer accepted. Very unprofessional. I wouldn't suggest anyone this agency. Don't waste your time.
Hello Aziz, we're really sorry to hear of the events here, and that these have fallen short of our high standards of service. Please get in touch with us - clientrelations@winkworth.co.uk in order that we can find out which office this relates to and investigate fully for you. Each of our offices are independently owned and managed, and we can put you in touch with the right person.
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Tell us what you need and we'll put you in touch. Winkworth Reading hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
