1/5
TrustpilotBadly organised and forceful, lost the trust in the brand
West Drayton office staffs are putting pressure on potential tenants, information is not shared amongst them resulting in putting us off altogether of Romans West Drayton.
Trusted Agent profile · Reading
Romans Reading reviews
★★★★★
1,828 reviews across 3 platforms
33-34 Market Place, Reading, RG1 2DE
Romans's office in Reading, at 33-34 Market Place, is rated 4.1 out of 5 across 1,828 reviews on three platforms, including 355 Google reviews rated 4.3.
Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service
Fast efficient service RICS valuation done and provided within a couple of days. Staff couldn't have been more helpful. Would certainly recommend them and use them again.
2/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Dear Don Quixote, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
TrustpilotAVOID if possible
Avoid dealing with such unprofessional people if possible!I have followed their complaint policy and got an automated email with complaint number AND THAT’S IT !!
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Dear Nikolaj Nikolaj, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any … More
5/5
Trustpilotgreat estate agents who I have used to…
great estate agents who I have used to sell my property very trusted unlike berkshire estate agents limited who have stolen from me.
1/5
TrustpilotUnhelpful & rude staff
Awful company. The staff are rude and generally unhelpful. Would never use this company by choice ever again.
5/5
TrustpilotGreat service - Reading
Great service , Sam my sales agent was extremely helpful with my first home purchase.Prompt team and brilliant service
1/5
TrustpilotAvoid Romans Bracknell if you value customer service.
Bracknell letting agents are the worst, if you can avoid I would definitely recommend you do.Dissatisfied landlord.
1/5
TrustpilotRip off merchants
If you are a tenant these sharks will never miss any opportunity to fleece you.
1/5
GoogleRating only, no written review.
Agent replied · 23 October 2025
Dear Fazal Masih, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 9 September 2025
Dear Ash Fdes! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 9 September 2025
Dear Smriti Rai, Thank you for taking the time to review your recent experience with our Romans Estate Agents Reading branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 9 September 2025
Hello Chamling Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
1/5
YellAvoid at all costs
Truly dreadful, I do not recommend at all.
4/5
GooglePretty quick
5/5
GoogleRating only, no written review.
Agent replied · 9 January 2025
Dear, Wei Li! Thanks for the great review! All the best, Customer Care Team
5/5
TrustpilotHelpful team who were responsive.
Rating only, no written review.
Agent replied · 29 December 2024
Dear Mr FarrerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
1/5
GoogleRating only, no written review.
Agent replied · 9 November 2024
Dear Matthew Steward, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Dear Sandip Ghosh! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Dear Shemsi Koka (shema), Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Reading. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Dear, Ketnakorn Bamrungsong! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Dear 思深savoir, Thank you for taking the time to review your recent experience with our Romans Estate Agents Reading branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Hello Ian Hussein Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Romans Reading
How many reviews does Romans Reading have?
Romans's Reading office has 1,828 reviews across three platforms: 355 on Google, 7 on Yell, 1,466 on Trustpilot (across the whole business).
What is Romans Reading's rating?
Romans Reading is rated 4.1 out of 5 across all 1,828 reviews, and 4.3 out of 5 on Google from 355 reviews.
Where is Romans's Reading office?
Romans Reading, 33-34 Market Place, Reading, RG1 2DE.
