Every review we hold for the Reading office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotJust absolutely 💯 crap service and I…
Just absolutely 💯 crap service and I fell for my buyer...just don't bother with this so called company...
Jon · 15 July 2021
Agent replied · 15 June 2024
Dear JonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service!
It was a great experience to get in touch with Romans Reading. They deliver excellent service to us. And especially our property manager Kimberley Garcia Jones, she always give us a great help!
Kim · 5 July 2023
★★★★★ 5/5
TrustpilotVery professional service. Would recommend & use again.
The Maidenhead office team managed the viewings effectively and once a buyer was found, Kelsee the move manager kept me informed throughout the process until exchange of contracts.
Graham · 9 November 2023
★★★★★ 5/5
TrustpilotPrompt & professional
Prompt & professional. Helpful & listens. Advises through experience.
Michael · 12 October 2022
Agent replied · 15 June 2024
Dear MichaelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat Move Manager
Great to have a move manager to liaise with - professional comms and courteous
T · 17 February 2022
Agent replied · 15 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotVery good service all the way through…
Very good service all the way through and kept up to date
Mark · 26 May 2022
Agent replied · 15 June 2024
Dear Mark,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAlexander smith is my agent I deal with…
Alexander smith is my agent I deal with at the moment. He has always been helpful respectful and polite. He responds to my requests/emails/phone calls very fast and has always found a way to help.
Cassandra · 27 April 2023
★★★★★ 5/5
TrustpilotWoodley Romans
Greate company. This is my second time dealing with Romans and both time they were professional, fast and cooperative. I would like expessialy mention Andreea Covaci from Woodley Romans as high professional manager. Thank you
Konstantin · 26 April 2023
★★★★★ 5/5
TrustpilotThe customer service was great by Pooja…
The customer service was great by Pooja Chavd. Thank you.
Krisztin · 16 August 2022
Agent replied · 15 June 2024
Dear Krisztin,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotWell what can I say.
Well what can I say.Now waiting on three years of accounts...on a house ?NO.....a 51 appartments block!!!!!Don't go near them,not even for a dog kennel, you would probably find a hamster in it !
Paul · 23 May 2023
★★★★★ 5/5
TrustpilotRomans Burnham 5 ⭐️
I recently sold my property through Romans Burnham office. The service I received from Will Baggs & Fraser Robertson who worked on selling the property from start to finish was first class. I was advised at every stage through out the sale. I would highly recommend Romans of Burnham should you be considering selling your property.
David · 6 August 2019
★★★★★ 5/5
TrustpilotExecellent service
People are nice and very helpful!
Edwin · 9 January 2023
Agent replied · 15 June 2024
Dear EdwinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotEase of process
Ease of process Knowledge of staffBehaviour of staff
Michelle · 29 October 2022
Agent replied · 15 June 2024
Dear Michelle Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotOur property manager Kian Lewington…
Our property manager Kian Lewington always provides fast response to any issue related to letting or repair. We appreciate his help a lot!
Davy · 15 February 2024
★★★★★ 5/5
TrustpilotRomans swindon branch tawhill excellent…
Romans swindon branch tawhill excellent everything was handled with professionalism the staff are very friendly and we where made welcome would recommend to all thank you Romans David hardaker
Dave · 23 September 2023
★★★★★ 5/5
TrustpilotRental experience
Jonathan helped me from the very beginning and was always willing to answer my many questions about my new rental. I am very grateful for his help.
Estefanía · 9 November 2023
★★★★★ 5/5
TrustpilotIt has been an enjoyable experience…
It has been an enjoyable experience with Roman's property management, especially with our property manager Ceri, who always acts efficiently and professionally with timely and helpful responses! We highlight recommend this premium level service.
MUXI · 27 April 2023
★★★★★ 5/5
TrustpilotEasy
Quick, professional and safe. (Senior Property Manager Aston Busby)
Andreea · 18 August 2022
Agent replied · 15 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFlat inspection
Thanks Jo! Friendly and professional visit yesterday. Lesley in Hook.
Mrs · 5 July 2022
Agent replied · 15 June 2024
Dear Lesley,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you
I can only say - thank you very much for what you have done for us.I hope in future we could use your help again.Kind regardsAlbena Pancheva
Benny · 30 October 2023
★★★★★ 5/5
TrustpilotExcellent service from the surveys team…
Excellent service from the surveys team Excellent highly attentive professional service from their RICS registered surveyors even during the challenging times at the moment. Helped with a key workers move at this time. Highly attentive and professional even called to run through minor details of home buyer report to. Excellent service thank you.
Name · 23 April 2020
★★★★★ 5/5
TrustpilotGreat experience purchasing through…
Great experience purchasing through Romans. Very honest and reliable.
Alice · 30 July 2022
Agent replied · 15 June 2024
Dear Alice,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotI thought the Estate Agent worked for…
I thought the Estate Agent worked for the seller NOT the buyer
SANDRA · 25 February 2022
Agent replied · 15 June 2024
Dear Sandra We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotGood letting experience in Romans
The letting consultant Sang and letting move manager Abigail provided a lot of useful helps and question-answers, which make the whole letting experience is very good and comfortable. Romans is recommended and believable.
Lin · 29 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
