Trusted Agent profile · Reading
★★★★★
1,828 reviews across 3 platforms
33-34 Market Place, Reading, RG1 2DE
Romans's office in Reading, at 33-34 Market Place, is rated 4.1 out of 5 across 1,828 reviews on three platforms, including 355 Google reviews rated 4.3.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotReally Happy with Kimberley Garcia (…
Really Happy with Kimberley Garcia ( Property manager)..Always very helpful & reliable.. Looking after our property & tenants very well...Landlord :)
Dear Maisa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEveryone was professional and friendly
Everyone was professional and friendly. They have years of experience and are well thought of. I would really recommend highly.
Dear Polly,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProperty visit
Had a property visit by Aston Busby recently. Was nice to meet them, and everything went smoothly.
Dear Alex,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotHave never seen rudeness like it!
Have rented from Romans in Winchester for 5 years, worst company I have ever letted from. Useless, rude, and unhelpful. Steer clear if possible.
Dear RyanWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotRomans team been an excellent support
Romans team been an excellent support, when searching for Rental flat. Mr.shangharsha and Team been a great supportive and guided in each of the stage until I finally settled.I recommend Romans to the rental flat aspirants.Thank you.
1/5
TrustpilotProspective tenants - run!
They will collect their extortionate fees and then reject any responsibility whatsoever to manage the property, despite declaring themselves "agents" of the landlord and on paper assuming all responsibility. However, they are masters of cheap talk, time-wasting, delays and avoidance techniques. In essence, if you have any genuine problems, you're on your own. How they operate is morally quite wrong. Prospective tenants - run!
1/5
TrustpilotWorst lettings company out there
Worst lettings company out there. Downright liars. Making up stuff and threaten you (landlord) if you are trying to terminate their lettings contract. They terrorise landlords who choose to appoint their own subcontractors and make life difficult for those subcontractors trying to put them off so they can take the business. Wholly unprofessional outfit operating on the very edge of the law.
5/5
TrustpilotHad fantastic and professional services…
Had fantastic and professional services from Nathan Poulter and I would definitely recommend them.
Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
TrustpilotRomans Tilehurst have been excellent
Romans Tilehurst have been excellent. Excellent communication, helpful, friendly and professional. Highly recommended.
Dear EllenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service, no complaints.
Ema and Molly and the rest of the team were very helpful throughout the renting process. Great service all around. Highly recommended.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotFast & professional (Lower Earley Romans)
Recently moved on a very short deadline, Romans facilitated a very quick turnaround on viewings, tenancy documents and referencing. Very friendly agents.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotNathan has gone above and beyond to…
Nathan has gone above and beyond to help me find my new home
Dear Sam, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotGreat service from Eleanor regarding my…
Great service from Eleanor regarding my inquiry, phone call within the hour helping with a solution.Rare in todays world where speaking to a human is virtually impossible.
5/5
GoogleWe had a problem with an aerial becoming partly detached and hanging dangerously over the door to the garden. I e-mailed Romans to advise of the situation and Kimberley Garcia arranged to have an expert in to remove the aerial. The aerial was removed and the problem sorted, all within two days. Very prompt and efficient response from Kimberley, which is greatly appreciated by us.
1/5
TrustpilotYou are guaranteed to get ripped off…
You are guaranteed to get ripped off with end of tenancy deductionsThey will charge fees at the end for cleaning even if you have had it cleaned yourself.They will tell you the property was professionally cleaned at the start. Do not accept this check go round yourself record evey mark/scratch/dirt/dust. Photograph it. Report it. Ask them to rectify it straight away.Totally unprofessional companyAvoid
5/5
TrustpilotEma provided a great service
Ema provided a great service. She was quick, efficient and supportive. I would definatley use Romans again. Thankyou for your help
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotProfessional and personal
Very professional approach from Mark and Nathan . Completed proper DD on prospective tenants which is reassuring and said No if any issue’s discovered ( unlike other agents who just want their commission!). Kept me informed
5/5
TrustpilotProfessional and friendly service.
All the staff involved we're very committed and professional and I would definitely use Romans again.
Dear Barry,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotEmily Tolley
Emily Tolley - very unhelpful, very blunt very unprofessional.
Dear Unhappy Tenant,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
2/5
TrustpilotGraham Ashby was a really helpful guy
Graham Ashby was a really helpful guy, however the sales staff were an absolute nightmare
5/5
TrustpilotHelpful staff
Had a very helpful team member called Tom Bath, he was quick with his response and helpful.
Dear Cieran,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff, great deposit scheme
Dear Kweku Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotIf i could give them 0 stars I would
If i could give them 0 stars I would. What an absolute money grabbing farce of a company!!! Wanted to move into 1 of their properties on the same site as we live now but they wanted to charge myself and partner a whopping £600 in fees!!!!! What an absolute joke. They already have credit checks on file for us.Avoid avoid avoid
5/5
TrustpilotAlways available and helpful
Always available and helpful. Made the transaction easy.
Dear Mr SmithCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
