5/5
TrustpilotA very reliable state agency
A very reliable state agency! Natasha and her fellow Agents are also very warm,welcoming, respectful and hospitable!
Trusted Agent profile · Reading
Verified
Prospect Reading reviews
★★★★★
2,832 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,832 reviews on two platforms, including 934 Google reviews rated 4.2.
Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThe service I got was very quick and…
The service I got was very quick and professional.Kate smith who I had dealings with was informative and very helpful every time I had any questions. 10 out of 10
1/5
GoogleAs the saying goes, you get what you pay, but this doesn‘t apply to Prospect. I‘ve used many letting agents before, paid for £150 /person and have to usually wait around a month to get things fixed. Prospect charged us (2 people) more than …
5/5
GoogleI've just had an offer accepted to let a 2 bed flat through Prospect this year, and have only good things to say about the company and it's agents. …
5/5
GoogleI first came across Prospect Estate Agents when deciding to sell our property in Reading. They seemed knowledgeable and professional, and had a good presence in the local area. …
5/5
GoogleI am very happy with the service! The viewings were organised at a short notice. The agent with who I interacted the most (Callum) came back to me very quickly regarding any enquiry and was very helpful! Moreover, sorting out referencing …
5/5
GoogleI have been using Prospect for about 6 years now and have been very happy with the service received. Both Elliot, on the letting and Georgia on the on the on going management of the properties have been very attentive.
5/5
GoogleProfessional service from start to finish. They know the local market well and offer realistic advice. Quick to respond and on the ball. Highly recommend.
1/5
TrustpilotAbsolutely horrible agency
Absolutely horrible agency, made a mistake in trusting them to rent a flat in Reading. Will absolutely not be doing that again with them! They only ever respond when they need money, otherwise we never hear from them regarding our issues
5/5
TrustpilotThank you
Overall, the service provided by Prospect was at high levels, every time we need them, either for signing contract prolongation or other issues related to the property. A big Thank you all!
5/5
TrustpilotMichael S
Michael S. and team have been very helpful, professional and knowledgeable. Always there at the end of the phone for any questions we have. It’s been very re-assuring to have this. Thanks you guys.
1/5
GoogleReally agressive agency. Super off putting. Both for renting and buying.
Agent replied · 6 April 2026
Thank you for taking the time to leave us a review, Lee. We're sorry you haven't received the level of customer service we pride ourselves on. … More
5/5
TrustpilotChloe provides excellent service
Chloe provides excellent service. She has always been professional in her dealing with both parties. She has arranged for all necessary repairs and informed all information.Thank you.
5/5
TrustpilotI rent with prospect since October and…
I rent with prospect since October and the customer service is amazing, in particular since Lily took over the management of my flat, she has been able to solve every issue I had and always being helpful and kind.
5/5
GoogleToby Herman very professional approach a very likeable and specific agent he showed me around the property, he explained and presented very good I am very pleased, really …
5/5
GoogleToby Herman dealt professional with us as first time buyers from the start! Greeted when I walked into the branch (a rarity in these current times). Efficiently booked 4 viewings back to back within walkable distance. Toby said all the …
5/5
TrustpilotHazel - Great Property Manager
I have been letting a flat through Prospect for almost 4 years now and working with Hazel Sims in particular has been a dream. She is friendsly, pragmatic, empathetic and very responsive. A delight.
5/5
TrustpilotSasha Byrne- Prospect
I am very pleased with the service provided by prospect via Sasha Byrne. She responds to the enquiry in the timely manner and when is needed she will do the follow up without prompting.
1/5
GoogleThis is Reading’s worst agency. They did not support me while in negotiation for buying a property. In fact, after my solicitors’ search, it came out that the property was faulty for the following reasons: …
1/5
TrustpilotDreadful
Dreadful, no care for tenant. I can't wait for Section 21 to be voided!
5/5
TrustpilotThe overall customer experience with…
The overall customer experience with Prospect was exceptional from start to finish. We felt we were in capable hands dealing with Harry Pangborn, very professional, honest and was a pleasure to deal with when finding the perfect home to rent.
5/5
TrustpilotProspect are great service providers
Prospect are great service providers. They are very reactive to landlords and renters and deal with any issues that arise professionally and efficiently with courtesy.You have a named contact who takes ownership of your issues and gets things sorted .
5/5
TrustpilotOverall a superb experience
Overall a superb experience. Quick and helpful responses and advise. Kurt Owen handled everything promptly and professionally. This is more than ever appreciated, considering the current situation in the middle of a pandemic. He really goes the extra mile!
1/5
GoogleAs a tenant they asked me to pay for repairs to a boiler with the promise of being repaid alas 4 months later I am still chasing them not only that they completely missed represented their terms in the contract have reported then to the relevant authorities
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
