5/5
TrustpilotVery professional and friendly
Trusted Agent profile · Reading
Verified
Prospect Reading reviews
★★★★★
2,841 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,841 reviews on two platforms, including 934 Google reviews rated 4.2.
Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery prompt customer service …
I had a problem with my boiler which was reported to Becky late in the afternoon around 5. I had an engineer on my doorstep by 10am to replace a valve. Amazing service many thanks
5/5
TrustpilotExcellent customer service and support
Excellent customer service and support, most especially from the property manager Beckie Baxter, she was very helpful, she prompty responded to my emails, she's very professional and I really appreciate her support, very commendable. Thanks
5/5
TrustpilotGreat agency
I have dealt with 5 diffferent renting agencies and Prospect is definitely the best one. Always thorough and quick responses from Agnese who is very helpful.
5/5
GoogleProspect have been very pro-active and energised since we engaged them to let our property. From marketing, through to tenant checks and preparing the property for handover, they have been excellent. A pro-active, efficient, clear, service from start to finish.
5/5
GoogleGreat bunch , very friendly and always helpful!
Agent replied · 6 April 2026
Thank you for your 5 star review!
5/5
TrustpilotAngela Jennings Move In and Renewal Clerk
I had forgotten to arrange an EICR before my new tenants moved in, but Angela managed to arrange one at short notice for me. ANgela was extremely helpful, and kept me informed at all times
5/5
TrustpilotSublime Service
Julie Jacobs has truly been a pleasure to work with and any tenant or landlord would be lucky to have such an individual managing their property. Really could not be happier with our experience.
5/5
GoogleI will be moving to Reading soon on rental for a while, must say I was amazed by the professionalism and swiftness of the staff. It was an absolute pleasure to work with a gentleman named Elliott Garrington. …
5/5
GoogleEfficient and helpful
5/5
TrustpilotExcellent customer understanding on…
Excellent customer understanding on property needs and continues engagement by Prospect as and when matching property comes into market. Very unique service by Toby Herman from Prospects outstanding when complete to other estate agents
5/5
TrustpilotAgnese has gone above and beyond to…
Agnese has gone above and beyond to ensure our time with the agency has gone smoothly. We get immediate feedback and guidance whenever we require it. Thank you for great service!!
5/5
TrustpilotVery satisfied with the services…
Very satisfied with the services provided.
Agent replied · 22 October 2024
Thank you for your 5 star review!
5/5
TrustpilotGoing the extra mile.....
Both Sacha and Jordan have been really helpful in supporting us during our letting contract. I would highly recommend both of them and wouldn’t hesitate to contact/use both of their services again.
5/5
TrustpilotSo far I have a very good experience…
So far I have a very good experience with Prospects. They are always on topOf any issues and do the best they can.
1/5
GoogleIt’s been three weeks since I have moved out of the rented property and have not yet heard about my deposit after multiple chases and calls.
5/5
GoogleLovely staff that get the job done!
Agent replied · 6 April 2026
Thank you for posting this 5 star review and we are delighted that the team is getting the job done.
5/5
GoogleOutstanding service in ensuring smooth tenancy renewals.
Agent replied · 6 April 2026
We are delighted that you have found our tenancy renewals to be so efficient - thank you very much for this great endorsement.
5/5
GoogleGreat letting team, always assisted where needed
Agent replied · 6 April 2026
Thank you for this 5 star review of our Reading Lettings team's service.
5/5
TrustpilotWas very impressed by Kurt Owen
Was very impressed by the service provided by Kurt Owen, through his very fast responses, clear information and great support. Made our experience in finding our next home very pleasant and efficient
5/5
TrustpilotSasha did an excellent job for us…
Sasha did an excellent job for us sorting out a new tenancy on a rental property.All done on time with the minimum of fuss ..... highly recommended.
5/5
TrustpilotBeth gave us a great experience when…
Beth gave us a great experience when looking at the property and was very helpful as well when taking us round the property
5/5
TrustpilotEssex Street purchase
I found Toby to be very easy to work with, the sales memo was sent out promptly and the sale has got off to a good start
4/5
TrustpilotMelissa Fisher
I have been dealing with Melissa Fisher since the 1st of October 2020 when we moved into our rental property.She has been very helpful and I look forward to continuing the working relationship.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
