5/5
TrustpilotFriendly and professional
Agnese has always been responsive, friendly and professional. She recently saved me money by suggesting I combine my Gas Safety Certificate and boiler service under my BR Gas contract.
Trusted Agent profile · Reading
Verified
Prospect Reading reviews
★★★★★
2,832 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,832 reviews on two platforms, including 934 Google reviews rated 4.2.
Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotTenancy renewal Mount Lane
Sasha Byrne handled our tenancy renewal. She was refreshingly professional, responsive, on the ball and easy to communicate with. We look forward to dealing with her again in the future.
5/5
TrustpilotGreat Service
Was helped out by Kurt Owen on finding my new property, whole process was really smooth and they kept me updated throughout the process. Overall a great experience and would recommed.
5/5
TrustpilotFantastic Service
Stefano Aloi did a great job in helping getting the house ready for rent, he’s very approachable, kind and helpful… Thanks
5/5
Trustpilotvery friendly
very friendly, professional and patient staff.
1/5
GoogleThis is the worst letting office in Reading
Agent replied · 6 April 2026
We're sorry to hear of your poor experience with our Lettings team. A member of our Management team will be in contact with you to get direct feedback and look at resolving any problems.
5/5
GoogleI super thanks for the prospect agency - Kurt who is really helpful and nice person, he follows up all the things properly. …
5/5
TrustpilotProspect have always been good
Prospect have always been good, I am a landlord and they follow through exceptionally. They keep on top of the paperwork and of what is happening with the tenancy.
5/5
TrustpilotWhat efficient and prompt manager
What efficient and prompt manager. Charllotte Morgan
5/5
TrustpilotVery professional
My enquiry was handled very professionally. Gave all required information and asked what was important to understand my requirements.
5/5
TrustpilotVery professional and friendly
5/5
GoogleGreat customer care! Very professional and helpful on viewings.
Agent replied · 6 April 2026
Thank you for this great 5 star review of our customer care.
5/5
TrustpilotVery prompt customer service …
I had a problem with my boiler which was reported to Becky late in the afternoon around 5. I had an engineer on my doorstep by 10am to replace a valve. Amazing service many thanks
5/5
TrustpilotExcellent customer service and support
Excellent customer service and support, most especially from the property manager Beckie Baxter, she was very helpful, she prompty responded to my emails, she's very professional and I really appreciate her support, very commendable. Thanks
5/5
TrustpilotGreat agency
I have dealt with 5 diffferent renting agencies and Prospect is definitely the best one. Always thorough and quick responses from Agnese who is very helpful.
5/5
TrustpilotAngela Jennings Move In and Renewal Clerk
I had forgotten to arrange an EICR before my new tenants moved in, but Angela managed to arrange one at short notice for me. ANgela was extremely helpful, and kept me informed at all times
5/5
GoogleProspect have been very pro-active and energised since we engaged them to let our property. From marketing, through to tenant checks and preparing the property for handover, they have been excellent. A pro-active, efficient, clear, service from start to finish.
5/5
GoogleGreat bunch , very friendly and always helpful!
Agent replied · 6 April 2026
Thank you for your 5 star review!
5/5
TrustpilotSublime Service
Julie Jacobs has truly been a pleasure to work with and any tenant or landlord would be lucky to have such an individual managing their property. Really could not be happier with our experience.
5/5
GoogleEfficient and helpful
5/5
GoogleI will be moving to Reading soon on rental for a while, must say I was amazed by the professionalism and swiftness of the staff. It was an absolute pleasure to work with a gentleman named Elliott Garrington. …
5/5
TrustpilotExcellent customer understanding on…
Excellent customer understanding on property needs and continues engagement by Prospect as and when matching property comes into market. Very unique service by Toby Herman from Prospects outstanding when complete to other estate agents
5/5
TrustpilotVery satisfied with the services…
Very satisfied with the services provided.
Agent replied · 22 October 2024
Thank you for your 5 star review!
5/5
TrustpilotAgnese has gone above and beyond to…
Agnese has gone above and beyond to ensure our time with the agency has gone smoothly. We get immediate feedback and guidance whenever we require it. Thank you for great service!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
