5/5
TrustpilotSasha has been extremely professional…
Sasha has been extremely professional and provided updates on any progress with my renewal's.Highly recommend the services of Sasha and Prospect Agents.
Trusted Agent profile · Reading
Verified
Prospect Reading reviews
★★★★★
2,838 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,838 reviews on two platforms, including 934 Google reviews rated 4.2.
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Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service from Gemma and the team
Great service from Gemma and the team. Always go above and beyond to help with any issues and manage the properties really well.
1/5
GoogleProspects should get a no start for their performance.. 1 star is very high. They are very good when taking money, but wont give it back. They never I should say never assisted in resolving problems in the house.. believe me I was with a 1 …
Agent replied · 6 April 2026
We understand that Joanne Kay, our Head of Property Management, has been in contact with you and your issues have been resolved and your deposit return has been actioned.
5/5
GoogleJust rent a property with these guys amazing people 🤘 …
Agent replied · 21 March 2026
We couldn't have said it better ourselves ;0) Thanks so much for the 5* review, Rikos!
5/5
GoogleWe have been visiting 3 flats with Adam and he has been superb. Very helpful and polite, answering to our every question, giving useful information about the properties, checking different options for us and making a real effort helping us finding the right home for us.
Agent replied · 6 April 2026
Thank you for this 5 star review of Adam's service and we wish you every happiness in your new home.
1/5
GoogleAsked to view a property x2 in Prospect Street Reading. Said they would confirm this by e mail. No e-mail to confirm viewing on Sunday even though I chased. Missed viewing as no confirmation. Phoned today and was told a pack of lies and …
Agent replied · 6 April 2026
We're sorry to hear of your unpleasant experience with us, this is certainly not the level of service we aim to provide. Our Lettings Manager, Jake, has tried to contact you this morning to discuss your experience, please could you call him on 0118 997 6009.
5/5
GoogleIf you're looking for an agency to sell an apartment in Reading then I would recommend Prospect. Their commission fee is higher than other agents but it is justified. I was impressed with the level of service provided by Toby, Ross and Bernadette.
5/5
GoogleThis five star review is for Nikki Gardner. Nikki always responded to requests in a timely manner, keeping us up to date with appointments and very helpful making final arrangments during the end of our tenancy. Thank you for all your help Nikki.
5/5
GoogleThe process of purchasing a house is long and daunting process however I was pleased to have someone from the Prospect side continuously supporting and genuinely interested in speeding up the process. Many thanks for the services of transaction support officer Bernadette Martin.
1/5
GoogleThis agency is the worst to deal with! Very unprofessional and very unorganized between themselves. After confirming that i wanted a property to rent in Reading and after they confirmed it to me and told me that they will send a …
Agent replied · 6 April 2026
Thank you for taking the time to leave us a review, Amer. We're sorry you haven't received the level of customer service we pride ourselves on. … More
5/5
GoogleWorking with Bernadette as our estate agent was an absolute pleasure. She was incredibly responsive and from start to finish, went above and beyond to ensure a smooth and successful transaction. …
5/5
GoogleOverall good experience with the letting agents so far, Mitchell was helpful in regards to my tenancy application and was helpful in answering questions.
5/5
TrustpilotAgnese has been excellent with updates
Agnese has been excellent with updates, communications and speedy response and resolution. Many thanks for your support.
5/5
TrustpilotGreat service from a team who are prompt and straightforward to deal with
I’ve had a consistently great experience with the property management team at Prospect.Most recently I have been working with Dani Smith to resolve an issue in the property following some remedial works.Dani showed a great deal of tenacity in helping me get hold of a lot of fiddly details from both the tenants and contractors. The communications have been quick, and straightforward and she’s made the issue much easier to deal with.
1/5
GoogleThe worst bunch of unprofessional people. Tenants beware, they will leech all possible money out of you. Be it your deposit, fees & they only work on behalf of the landlord. I even doubt if the landlords are getting a fair deal as the maintenance team prospect contract with work on a comissions basis with them. Stay away. There are a lot better agents out there, just based on how low a service Prospect provide, if i can even call it that.
1/5
GoogleAs a guarantor to a tenant (my daughter) of this agency, I expected that they would respond in a timely manner to property maintenance issues. Every interaction so far (and there have only been a couple) they have failed to provide any sensible support. An issue with a floor tile has so far taken five weeks. It is still unresolved. A potential health and safety issue which is possibly coming from the loft has been unresolved since Thursday 3rd November. Calls are never returned. Staff tell us they are doing us a favour yet my daughter is suffering sleepless nights and still they take no action. They do not update with information and as my daughter has to constantly keep calling, she cannot get any sense because staff do not return calls. My wife has intervened and staff have terminated the call. The 24 hour emergency number is no longer in order. The property maintenance number is office hours only. So how can anyone expect to get service when nobody is prepared to do anything? In my opinion, this service is so bad, I worry for any tenants or prospective tenants who may look to work with this company. I am reviewing the contract now and will seek advices from our solicitors.
1/5
GooglePROS: - convenient location, - big agency (if you like that sort of thing), - a lot of offers (sale/rent/buy properties). CONS: - unfriendly staff (nobody calls you back on your offers, even though they make promises), - *exorbitant fees* (for no good reason, just because every other agency in town has them as well; seriously £500 for writing Let Agreed/Sold on an ad?!?!, also charging for contract renewals and check-outs etc.), - different agents, different info (poor communication par excellence - obviously cannot agree themselves what to say to their clients), - pictures on the ads don't necessarily show the actual state the property is in (fish eye lenses make rooms look better, a bit of polish here and there in PhotoShop, certain things are kept hidden from you, etc.), - getting refunds from them is awfully hard, - they do not have your best interest in mind, - can't and won't recommend, avoid at all costs if possible.
1/5
GoogleWe paid the security deposit (£500) for a flat in Reading managed by this agency, had given notice to our previous landlord and were preparing to move. Four days before the agreed move-in date, they called us to say that the property was sold, but the new owner is happy to go ahead with the let as already agreed with us. But then the next day they called again and said the deal did not go through and the property is not available any more! They claimed that the owner was selling the property through another agency, which we find hard to believe as the information page they provided to us when we viewed the property had leasehold details written on it! Having given notice we now had to move out regardless (luckily our landlord was flexible on our move-out date!). We did not receive any sense of responsibility, or even a simple apology, from their side. It took them 6 days to refund the £500 back to us.
5/5
TrustpilotSimply the best
I had a viewing with Charlotte, she was super professional. Probably the best viewing I've ever had.
5/5
TrustpilotBeckie Baxter
My first point of contact with prospect wasn’t all that great but since Beckie took over she has been amazing with a positive attitude, super friendly and understanding. she would always pick up on any queries or problems I had with the property I am renting in a nice manner. She is easily approachable and I feel I could talk to her about anything. Thank you for all your help Beckie! Natasha
5/5
GoogleLettings team were great. Couldn’t ask for more. They listened to what I was looking for in a tenant and they provided excellent service. Thank you jordan and the team. Would use prospect again and will be recommending to all my investor friends to do the same.
Agent replied · 6 April 2026
Thank you for this great endorsement of our Letting team, when finding you a tenant. We look forward to helping you again in the future.
5/5
TrustpilotDealing with my tenancy renewal Sasha…
Dealing with my tenancy renewal Sasha was a delight to deal with throughout. Thank you for making the process so easy.
5/5
TrustpilotPrompt & professional
Sasha has been very helpful and prompt with information and contracts. Always professional and easy to get on with. Pleasure dealing with her.
1/5
GoogleIt will be in your best interest to avoid this agency like your life depends on it. This is the worst experience I’ve ever had renting. Nothing come close to this. I repeat they are the absolute worst. I wish I read the reviews before …
Agent replied · 6 April 2026
We understand that you have been contacted by our Head of Property Management, Joanne Kay and that the issues raised have been and are being addressed.
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