Trusted Agent profile · Reading
Verified
★★★★★
2,838 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,838 reviews on two platforms, including 934 Google reviews rated 4.2.
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Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleI instructed Elliott at Prospect to market my property for rental. Within 5 days, four viewings were arranged and two offers for my asking price were received. The new tenants will be moving in in 4 weeks. I don't think anyone could have …
Thank you for taking the time to leave us a review, Carole. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with our team. … More
5/5
GoogleThanks to Elliott and his team for finding me a tenant within a week of marketing I was marketing for a while with another local agency.
5/5
GoogleBeth showed us around several properties. She was knowledgeable, truthful and gave us very good customer service. She went above and beyond
1/5
GoogleThe worst experience in my life , awful agency they are thieves , took all my deposit with lies , the bungalow was better then when I received, absolutely disgusting , be aware of this people
5/5
TrustpilotBeckie Baxter has been very attentive…
Beckie Baxter has been very attentive to managing my rental and resolving any issues with the tenancy and property. Very professional and efficient service, highly recommended!
5/5
TrustpilotSasha Byrne is very helpful &…
Sasha Byrne is very helpful & professional. Prompt with replies and strikes the right balance between looking after tenants & landlords
5/5
GoogleI sold one of my investments through josh at prospect reading and it has been such a smooth transaction. I have been using simon in the lettings team to find me tenants and it has been a breath of fresh air! Great tenants in short amount of time marketing!
Great to hear that both our Sales and Lettings teams have been so helpful with your purchase and subsequent let.
5/5
TrustpilotProfessional viewings
I was shown round several properties by Charlotte, she was very Helpfull knowledgeable.
5/5
Trustpilot5 star service
Can’t thank Beth enough for helping us find our perfect home! Great service from start to finish.
5/5
TrustpilotSasha as my manager has handled in an…
Sasha as my manager has handled in an excellent manner both my properties that I let through Prospects as well as the one I rent from them. Nothings to much trouble and any issues are dealt with in a very efficient and prompt way.Her telephone calls are always positive and actions are dealt with pretty much straight away.Thanks for the excellent service Sasha and Prospects.
5/5
TrustpilotThanks Matt
From my first contact with Prospect back in September, nothing has been too much trouble for Matt - if he was not immediately available he always returned my calls promptly and was happy for me to visit the property as often as I liked (also sending through progress photos as the conversion progressed). He even offered to wait at the property for a delivery due before I moved in!
5/5
TrustpilotGreat Service
I found Beth to be a pleasure to deal with, extremely friendly, knowledgeable and informative. I would highly recommend her and Prospect.
Thank you for your 5* review, Grant.
5/5
TrustpilotSasha has been absolutely helpful
Sasha has been absolutely helpful, very supportive and kind. Her calm and positive manner allowed us to have a smooth experience. Thank you Sasha.
5/5
GoogleWould recommend to anyone I was using an internet agent initially and had no interest! Within a week of marketing the Prospect team had 5 viewings and 2 offers for me giving me constructive feedback and advice to get my property let. …
Thank you for taking the time to leave us a review, Clare. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with Elliott and our team. … More
1/5
GoogleVery unprofessional and rude staff. After confirming my interest in a property, I was promised an email confirming all the details of the property from them. After a while, still didn't receive an email, I called again just to find out that …
Thank you for taking the time to leave us a review, Sara. We're sorry you haven't received the level of customer service we pride ourselves on. … More
1/5
GoogleThis is the worst experience from a supposed professional organisation we have dealt with. Please avoid them to maintain your sanity and well being! We rented a place off them where we were told there was access entry keys for 2 people. …
Thank you for contacting us , if you can advise us of the property address, our Head of Property Management Joanne Kay will be in touch with you as a priority.
5/5
GoogleKurt Owen showed me around some properties and was very knowledgeable and helpful for all my questions. I would recommend him.
4/5
GoogleElliot is really helpful and professional. I am really impressed the way he and his associates helped me in settling down my tenancy. Much appreciated..
5/5
GoogleKurt has been an absolute pleasure working with. He has been so helpful and we sorted our new flat so quickly. I totally recommend him.
5/5
GoogleAfter 6 months of failure when selling our flat using another agency, we join Prospect and after 2 weeks our flat was sold! Ross and many others were very helpful through the sale process and were always on top of things and available for any questions me and my partner had. Very happy that we used this agency!
1/5
GoogleHigh prices, for poor managed properties: The agency has quite high prices, which don't correspond to the quality of service they provide. They have a poor management of the properties, they fail by giving you all the keys of the property when you move in, they also fail by providing a clean property before the moving date, even if you requested in advance. Whenever there is an issue with the property, it can take weeks of going after them, before they even respond to these. Don't recommend it at all.
1/5
GoogleThere has to be a way to report these fraudulent and incompetent agencies, I asked them before I moved in to get my ceiling and mirror painted and replaced, still I am waiting 2 months after I moved in. I cannot believe these people are allowed to operate when they make promises they cannot keep. It is the estate agents and the landlords responsibility that all agreed on work is done to a property, not put it off for months on end on the hope that the tenant will give up on it.
1/5
GoogleI wish I could go for 0. What a sub level service you get. Went 6months no heating downstairs of house so couldn't use lounge during winter and had to dress like a sumo if I needed yo stay there for long. Always blaming 1 thing or another. Took our money quickly but since moving 1 month ago still waiting on deposits. So much for that guarantee. And if you need to speak to property manager better be ready Chacewater up your chase up. Poor
5/5
TrustpilotMicheal Sharp restored my faith in…
Micheal Sharp restored my faith in estate agents, his outstanding professionalism and drive help push the sale of my house through whilst keeping me updated throughout the whole process. I would not hesitate to contact Michael at Prospects again if selling another property and can not recommend him highly enough.
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