Trusted Agent profile · Reading
Verified
★★★★★
2,839 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,839 reviews on two platforms, including 934 Google reviews rated 4.2.
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Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotVery Happy Landlord
I moved to Prospect from another Agency last year after a complete refurbishment of my flat ready to let and I am so glad I made the move! I am particularly impressed with Agnese and the way she is managing my property, very efficient, always cheerful and very helpful. I have recently visited my tenant who also echoed my views and is extremely happy with the assistance she has received from Agnese.
5/5
TrustpilotDani is always really helpful and…
Dani is always really helpful and responsive. She seems to offer a seamless service to both landlords and tenants. I would highly recommend this lettings agency and Dani in particular.
5/5
TrustpilotA Satisfied Owner
Roseanne and her team have worked professionally in all aspects to maintain a very satisfied owner.All tasks have been completed on time to satisfy both the Owner and the tenant.
5/5
TrustpilotProfessional and Responsive
Mr. Kurt (agent from Prospect) has provided us very quick and 1-to-1 exclusive service and helped us find a nice apartment very quickly. He was there to clarify our queries and confusions and always ready to help by directing us to the right people when he is not around or busy in meetings which were really helpful. Overall I am satisfied with the experience that I had with Mr. Kurt and Prospect as a company until now.
5/5
TrustpilotAnna has been extremely helpful through…
Anna has been extremely helpful through the whole process and continues to be managing the relationship between me and my landlady. Always quick, happy and a pleasure to talk to.
4/5
TrustpilotVery helpful
Beckie Baxter has been very supportive and helpful throughout the process of letting a property with Prospect. She is quick to reply and always polite.
5/5
TrustpilotExcellent service from the lettings…
Excellent service from the lettings team at Reading. Their efficiency and professionalism is second to none. They quickly deal with any issues that come up and communicate them in a clear and concise way to us. No job is too difficult. Sarah and Julie are a pleasure to work with.
Thank you for your 5 star review!
5/5
TrustpilotReview Feedback on Agnese Rees
Agnese has been professional, diligent and proactive through the last few months, especially on arranging maintenance services.Agnese is an excellent ambassador for Prospect
5/5
TrustpilotMany thanks to Sasha for encouraging my…
Many thanks to Sasha for encouraging my wife and myself to complete this work without appearing t apply pressure yet firmly and clear. Thank you so much.
5/5
TrustpilotSo pleased we decided to use prospect
So pleased we decided to use prospect! Harry was great from the start, all questions answered promptly! For as long as we rent out our property we’ll use you guys
5/5
TrustpilotJust to say thank you to Agnese for…
Just to say thank you to Agnese for addressing all our issues so promptly , very professional, and much appreciated .
5/5
TrustpilotI have dealt with Prospect Estate…
I have dealt with Prospect Estate Agents for a number of years now for my rental properties. They always find me good quality tenants & are very thorough in their vetting and references. I have a great relationship with them & I have peace of mind they’re always professional.
5/5
TrustpilotWe have been looking at properties to…
We have been looking at properties to rent and/or buy for most of 2020. Lloyd and Sebastian at Prospect were phenomenal! They continuously stayed in touch and sent through properties which were in line with our requirements. Now we are in our property, our property manager Melissa, is a God send!! Easy to get hold of, always in communication and understanding to any issues we have had. Feel extremely lucky to have her as our property manager.
5/5
GoogleAmazing real estaty agency and Stefano Was so heplful to find the house 👍 …
Thank you for your 5* review, Simone. Wishing you all the happiness in your new home.
5/5
GoogleVery helpful and considerate esp. for us new to UK. We have meet one of their sales called Liam who is very attentive to our needs and keep us informed of any property fit our needs. He makes our searching of home in Reading enjoyable and informative.
5/5
TrustpilotReally happy With the service of…
Really happy With the service of prospect of always being efficient when needed, Sacha is always quick in response in getting things sorted for us Rachel
5/5
GoogleElliot Garrington was professional from start to finish. His service was outstanding, he even took calls on his days off. Would highly recommend prospect lettings thanks to him.
1/5
TrustpilotIdeas beyond their station
In recent months I expressed interest in 2 properties to let. Their people are prejudiced against me, refusing to deal with me and saying the properties are not available. I earn more than these little people, so what gives?
1/5
GoogleThey are dealing with unprofessional contractors a kind of contractors who are shouting at your face and doesn't respect people's time and actually doesn't show any signs of respect.
Thank you for your review. We pride ourselves on excellent customer service and are disappointed to hear you didn't experience this when dealing with our contractors. We'd like the opportunity to discuss this with you so we can address this with the relevant contractors. Please email us at feedback@prospect.co.uk
1/5
GoogleThe contractor they send to fix some stuff in the flat is very bad, also they take a lot of time to respond on emails and to handle issues.
Thank you for your review, Yasser. We pride ourselves on excellent customer service and are disappointed to hear you didn't experience this when dealing with one of our contractors. We'd like the opportunity to discuss this with you so we can address this with our contractors. Please email us at feedback@prospect.co.uk
5/5
TrustpilotGood experience
Have had nothing but good experience with Prospect. In particular Gemma Barton, who is very prompt and professional in responding to all enquiries.
5/5
TrustpilotSasha Byrne
Prospect (Reading) have managed my property for a few years. In all that time there's been very few problems. If I ever do need to speak to them I'm glad it's with Sasha. She's friendly, professional and makes you feel like you can rest easy because whatever it is she'll sort it out for you. That means a lot when you've got all sorts of other things to sort out. Thanks, Sasha!
5/5
TrustpilotFantastic support and information from…
Fantastic support and information from Sonam. Thank you for all your help.
5/5
Trustpilot24 Garthlands - Feedback
My point of contact with Prospect is Agnese Rees. Agnese is very helpful, responsive & reliable with managing my property management issues.
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