5/5
GoogleNichola DixonMarla gave me excellent services. Much appreciated it.
Trusted Agent profile · Reading
Verified
Prospect Reading reviews
★★★★★
2,839 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,839 reviews on two platforms, including 934 Google reviews rated 4.2.
Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Google5/5
Trustpilot5 years of..........
Having dealt with Prospect for the last 5 years I can confidently say Hazel has been amazing. She is efficient, accommodating, understanding and most helpful. She has an excellent client/agent manner and very good at her job. Cannot day I am the easiest tennant to work with and her patience is a great attribute.
4/5
TrustpilotSasha has been really helpful and quick…
Sasha has been really helpful and quick to resolve any outstanding issues that i might have at the property i am renting
5/5
TrustpilotOutstanding!
I would give more stars if I could! The level of clear and efficient communication, support, friendliness, professionalism, I could go on. They have made a stressful process so easy. A huge thank you to Beth, who has been a complete star. Would highly recommend xx
5/5
TrustpilotThank you Sasha
Prospect estate managing my flat nearly one year now and I like to say a big thanks to Sasha who manage my property.In this time I had issues with service providers,plumber company what she resolved very well.She kept me informed all the time.I recommend her without doubt.
1/5
TrustpilotShop closed at 15:50 on Saturday 2nd…
Shop closed at 15:50 on Saturday 2nd August, sign clearly says 16:00 close time, rushed to pick up property key, got there in time but shop all locked up. Had to find alternative sleeping arrangements for the weekend. SHOCKING SERVICE
5/5
TrustpilotHonest estate agent
Having brought, sold and now renting through prospect. Out of all other agency's I have worked with, I have found prospect to be the most honest, up front and helpful of the agencies. They have communicated all the way through and gone above and beyond in each of their services. Thank you
Agent replied · 22 October 2024
Thank you for your 5* review, Karlene.
5/5
GoogleI purchased through Prospect, and have no complaints whatsoever
Agent replied · 7 August 2025
Thank you so much for leaving us a review and we're please to hear that you have no complaints.
5/5
TrustpilotWorth her weight in gold
I was very impressed with my initial greeting from Beth she was both professional and helpful in her manner. She worked extensively and tirelessly hard when I was looking to sell my property and buy with Prospect. Unfortunately due to health issues my needs and wants changed frequently but Beth always met my demands and went the extra mile. Not only this, her voice on the telephone never failed to make me smile and feel warm inside. Just a genuine, professional person and very much an excellent advocate for her company. I hope she is valued professionally at work, in the same high regard as I hold her. We saw so many properties at all different times of the day and Beth never failed to impress us or come up with a new solution.
5/5
GoogleProperty rental arranged and finalising the details. Kurt Owen was very helpful, patient and willing to go the extra mile to ensure everyone was happy with the outcome. If the tenancy runs just as smoothly the I will be happy!
5/5
GoogleKurt Owen is very professional and very convincing such that you cant say no to whatever he is offering you. It was a pleasure dealing you and i am thinking all areas had people like Kurt customers will never complain.
5/5
GoogleThe Reading Prospect branch have been really helpful in a chain they were involved in as they were not even my direct agents but provided full support! especially Ross Hobbs
Agent replied · 6 April 2026
What better recommendation for our helpful service when we were not the direct agent! We wish you every happiness in your new home.
5/5
TrustpilotGreat service
Great service, Colin Charles, thank you for going above and beyond to help today. We are very grateful.
5/5
TrustpilotReally helpful staff - Abi was great
Really helpful staff, Abi was lovely and ever so helpful. Nothing was too much to ask! Great estate agents. Fully recommend :)
5/5
TrustpilotGreat service from Kate Smith!
Kate Smith has recently taken over management of our account and ever since we've had brilliant service. Prior to Kate we have a number of longstanding issues which are now being dealt with promptly by Kate. Kate is professional, knowledgeable, empathetic and organised.
5/5
TrustpilotSasha was first class
Sasha was first class. Very thorough, informative and 'on the ball'. well done and thank you for a hassle free and speedy response with a positive outcome.
5/5
TrustpilotAshleigh at prospect is always very…
Ashleigh at prospect is always very helpful and quick to answer any of my property maintenance queries :)
5/5
TrustpilotGreat service
Our property has been managed by Prospect for several years now. Sasha is our most recent property manager. She is professional in her handling of any issues that arise. She is always quick to respond to and sort out any problems keeping us updated on developments.
5/5
TrustpilotLily has been my property manager for…
Lily has been my property manager for the past year. She is a genuine, professional and caring lady who always does what she says she will do. Lily keeps me informed, responds in a timely manner and try to find resolution when needed.
5/5
TrustpilotExcellent service
I have had a very positive experience with Ashleigh Ackerman who has been consistently professional, responsive and helpful.
5/5
TrustpilotThank you
Very happy with the experience we have had with Prospect Reading. Special thanks to Arandeep from management and maintenance and also Paul and Jordan from the sales team.
Agent replied · 22 October 2024
Thank you for your 5 star review!
1/5
TrustpilotVery poor service
I had planned to buy a flat from this agents , from the very beginning this purchase was difficult. Firstly we had the 4 week delay in getting the id verification through and had to pay £82 (none of the other agents charge that !) From then on it seemed I was chasing the office all the time with nobody coming back to me. The amount of phone calls I made and emails , to the manager Jordon and natasha , most of which went unanswered, which I found highly unprofessional and unworkable.Prospect gave such a poor service in my opinion leaving me with no option other than to pull out of the purchase.I would not recommend these to anyone thinking of buying , renting or leasing , find your self a reliable agent .
5/5
GoogleWe have invited a few agents to value our home and right away knew we would like to go with Prospect (Reading), I honestly couldn’t thank Daniel enough for all his help throughout the journey, he is extremely efficient &always a call away …
5/5
GoogleWe are in the process of selling our flat with Prospect. They have been really helpful, especially Michael Sharp. He has been updating us regarding the progress of sale and giving valuable advice. He is quick to return our call when we have …
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