Trusted Agent profile · Reading
Verified
★★★★★
2,839 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,839 reviews on two platforms, including 934 Google reviews rated 4.2.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotStress-free Contract renewal
My dealings with Prospect haven't always been perfect over the years, but this recent contract renewal with Sasha was great. Her communication was excellent throughout and she was always friendly and quick to respond to my messages. She made the whole process easy and stress-free and I hope to deal with her next time.
5/5
GoogleNicola Dixon MARLA is helpfull and professional agent from prospect.
5/5
TrustpilotCharlotte Morgan presented a house to…
Charlotte Morgan presented a house to us for rent which we are very pleased to have made an offer on which was accepted. We are moving back from overseas and changing jobs so the automated reference system was a challenge. Charlotte helped us all the way and was always available for calls and questions. We were actually away on holiday and getting it sorted out allowed us to relax, without her we may have given up! Brilliant!!
5/5
TrustpilotExcellent rental property management
My rental property manager, Kate Smith, is responsive and takes initiative when there is no time to wait for an answer. Engaging with contractors, obtaining quotes, and providing feedback along the way. Always informed, I feel I am in control even if I live in another country - and time zone. Thanks for what you do Kate!
Thank you for your 5* review, Elardus.
5/5
TrustpilotChloe Reilly, Property Manager
We have been dealing with Prospect for several years now with Chloe Reilly as our Property Manager.Chloe is always very professional, informative and responds promptly.It is a pleasure having her as our property manager, she is a real asset to the Prospect team!Sarah & Tim Kearon
5/5
TrustpilotOur rental properties are managed by…
Our rental properties are managed by Lily Sines from Prospects, who is absolutely amazing. Always polite, proactive and very unbiased in her approach. Lily is a pleasure to work with and has taken the headache out of all rent related issues for us. Thank you Lily!
4/5
GoogleChira was incredibly helpful in helping us secure a new place just before Christmas. She really knows her stuff and was super patient and easy to talk to.
5/5
TrustpilotProspect Reading
Fantastic, efficient customer service from all the Reading team! Particularly Hazel who has been my property manager during my time in Reading, she was very responsive to queries both over email and via the phone, everything was clearly communicated and she made the moving process very smooth, many thanks Hazel!
5/5
TrustpilotGreat service
Nikki at prospect lettings is always very helpful and professional.
5/5
GoogleCompany service is very fast.Matthew understand our needs and with very less time finalised suitable property to us.Did ask all the requirements for the referencing clearance in the first place.That made me easy to submit required docs immediately.within 24hours settled the agreement.Elizabeth was very good in immediate response and maintaining the communication with instructions and all the manuals.Very happy with the prospect agency.Strongly recommend them.
1/5
TrustpilotTenants' Nightmare: Prospect in Reading Fails to Address Long-Standing Issues, Leaving Renters Frustrated and Helpless
Our experience has been very BAD and DISAPPONTING. We are renting a property with Prospect in Reading and it takes ages to resolve our issues, most of which have been outstanding for over 6 months. The landlord is very adamant about not completing basic repairs, as stipulated in the lease and Prospect has not been able to help us anyway. They also give us the same updates every time with no resolutions. It is really frustrating that our concerns are not heard and we have no other options but to live-with-it. Unfortunately there is no break clause in our 2-year lease. Therefore, we are bound to pay the increased rent despite the outstanding issues.
5/5
GoogleHazel Sims, thank you for all the support along these 4 years. You are a star, such an excellent customer service.
Thank you!
5/5
GoogleI've had a fantastic experience selling my house with Prospect. Highly recommended! A special shout out to Bernadette who has always been incredibly on the ball and quick to respond. She's made the whole experience much easier for us, so thank you!
5/5
TrustpilotAnna Elema
I am so pleased with what help i have received from Anna. I was put into a situation which i was going to be homeless as my flat fell through and was only given little than 48 hours notice. Anna was lovely and was so helpful with showing me around the flat and all the information i needed!
5/5
TrustpilotThank you to Lily Sines
Just want to say thank you to Lily Sines for helping me and my partner over the last year with our property. Always responds very quickly on emails and is very professional with her job. Gets any issues solved very quickly and that is exactly what we want as tenants.Thank you
5/5
Trustpilot10/10 service!
Definitely recommend! Beth was amazing right from the first introduction, she really took the time to make me feel comfortable and reassured me that the process of selling my house would be handled well as it was under difficult circumstances. Couldn’t have asked for better, thank you Beth!
5/5
Trustpilotsupportive and attentive throughout this whole process
Thank you soo much Prospect for helping us find our dream home. You guys have been very supportive and attentive throughout this whole process, nothing is ever too much trouble. A special mention to Toby Herman who has really speed things along and for being super transparent and honest. Thanks from A&G
5/5
TrustpilotBeth from Prospects was so helpful in…
Beth from Prospects was so helpful in trying to find a house for my parents. She was so friendly and bubbly it was refreshing to have such a upbeat person to deal with.
5/5
TrustpilotProspect Reading
Prospect Reading were fantastic when selling our home this week. Michael and Toby in particular were stars. We achieved a sale within a few days of going to market and above the asking price. The communication has been first class and I would highly recommend them to anyone in the area.
5/5
TrustpilotPositive experience and service
Prospect is a proactive lettings Agency with good lettings team. My interaction has been positive in terms of tenants find, setting up contract and maintainence with Harry and Charlie. Lily Sines is the property manager who is very responsive and looks after the property well.
4/5
TrustpilotKatie was very upbeat and enthusiastic
Katie was very upbeat and enthusiastic, had a really nice down to earth chat with her about properties etc. great experience.
5/5
TrustpilotVery professional and helpful service
Very professional and helpful service from Charlotte Morgan 10 out of 5
5/5
TrustpilotJust recently purchased our first house…
Just recently purchased our first house with only our first viewing with thanks to Abi Heppner. She has been great towards are property search and highly recommended 👍🏼
5/5
GoogleI am a new Landlord so super cautious! After a little 'shakiness' at the start with Prospect, I was extremely pleased to deal with Elliott Garrington. He is friendly and professional and will respond immediately when asked, offering clarity when there had been a little confusion previously. Thank you Elliott and keep up the good work!
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