Trusted Agent profile · Reading

Prospect Estate Agency Reading reviews

4.7

★★★★★ Excellent

1,993 reviews across 2 platforms

24 King Street, Reading, RG1 2HE

Prospect Estate Agency's office in Reading, at 24 King Street, is rated 4.7 out of 5 across 1,993 reviews on two platforms, including 337 Google reviews rated 4.5.

Google logo

4.5 / 5

337

Reviews on Google

This office

Trustpilot logo

1,656

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Reading office, from every platform, shown as written. First names only.

5/5

Google

My partner and I were recently accepted on an offer, thanks to the dedication of Prospect and great connections they have in the conveyancing industry. So far, our journey has really been flawless. Becca (Rebekah) at Prospect Bracknell has been really proactive in making calls to us and between stakeholders to get the sale on the table. Not only this, but her referral to a new mortgage advisor made our offer possible and we're really grateful. Max at Prospect showed us around the property, and despite it being early in his career, he had really good property knowledge. He was able to answer almost all of our questions, and the couple he didn't know at the time, he came back knowing on the second viewing after doing some digging. He has a very warm and hospitable presence and is a great listener. Compared to other estate agents we've dealt with around the Bracknell area, Prospect has been the best by far for customer service and efficiency.

Bex · 17 June 2023

Agent replied · 16 June 2024

Thank you Bex for your 5* review. We are so glad to be able to help you through your moving journey.

5/5

Trustpilot

Prospect has been our letting agent…

Prospect has been our letting agent for 23 years I think that alone, speaks volumes. The lovely Nikki Gardener is currently overseeing the management of our property Thank You Nikki for all you do.

Linda · 12 May 2026

5/5

Trustpilot

Nikki from Prospect Wokingham was…

Nikki from Prospect Wokingham was brilliant in helping us sort out our boiler. Really went out of her way. Very professional.

Stephen · 10 August 2026

5/5

Google

It’s been a real pleasure being guided by Demi (De Gouveia, Client Manager & MHFA at Prospect Estate Agents, Bracknell) on the viewings of the 2 properties that I’ve seen so far. Her assured and kind manner, experience and professionalism, have helped me in particular today when she took the initiative and organized no less than 6 viewings for tomorrow in order to help me in my search for the correct property to purchase. I’m so grateful to Demi for all her kind efforts.

Mark · 16 August 2025

Agent replied · 24 October 2025

Thank you for leaving this feedback and 5 star review for Demi, we're pleased she was able to help with your property search.

5/5

Trustpilot

Very professional and efficient

I've been letting my property through the Maidenhead branch of Prospect for the past 12 years and have always been happy with the service I have received. Communication has always been good and they have gone above and beyond to help sort any issues that have arisen. Special shout to Samantha Baron who has steered me through a few sticky patches! With the change in the law regarding renting, I'm selling the place and am sure I'll have the same good experience

Kate · 20 May 2026

5/5

Trustpilot

Michael Sharp and the team at Prospect…

Michael Sharp and the team at Prospect Wokingham were excellent throughout our purchase. Michael was professional, responsive, and straightforward to deal with, he kept things moving and was always on hand when we needed him. Would highly recommend

Zachariah · 27 March 2026

5/5

Google

Rachell has been extremely professional and helpful with my search. Very impressed with how warm and friendly the team at Prospect have been

Jason · 8 November 2025

Agent replied · 12 November 2025

Thank you for leaving this positive review Jason. We're pleased that your happy with how Rachel and the rest of Sales team are helping with your search. Best of Luck in finding your property.

5/5

Trustpilot

Amanda at Prospect is an outstanding…

Amanda at Prospect is an outstanding property manager. She is consistently efficient, professional, and proactive in every aspect of managing my property. Communication is always clear and timely, and any issues are handled quickly and effectively. Having dealt with previous property managers, I can confidently say Amanda far exceeds my past experiences. Her attention to detail, reliability, and commitment to delivering excellent service truly sets her apart. I’m genuinely delighted to have Amanda managing my property and couldn’t be happier with the level of service and professionalism she provides.

JL · 13 May 2026

5/5

Trustpilot

Prospect Estate Agency Review

We have used Prospect to manage our rental property for several years and have consistently had an excellent experience. Any issues have always been dealt with quickly and professionally, and communication throughout has been clear and reliable. A special mention goes to Nikki Gardner, who has been outstanding to work with. Her professionalism, responsiveness, and attention to detail have given us complete confidence that our property is being very well looked after. Would highly recommend Prospect to anyone looking for a property management company.

PK · 13 May 2026

5/5

Trustpilot

Lily Sines at Prospect

Lily Sines was my property manager at Prospect. I was in the property for 9 years, Lily was my property manager for the last few years. She is professional, kind and helpful in her dealings with you. She was quick to respond to any issues raised, chase up with whomever she needed to and ensure the work was completed in a timely manner. She always responded to my emails and would call me back if I left her a voicemail message. I can definitely recommend her and hope that she receives the recognition in her role within Prospect, as she is definitely an asset to the company. Thank you for your help and support over the years Lily, it was an absolute pleasure dealing with you.

Andrea · 28 March 2023

Agent replied · 23 August 2024

Thank you for your 5* review, Andrea.

5/5

Trustpilot

I currently rent my property out with…

I currently rent my property out with Prospect and really happy with the service I receive from them and especially Ashleigh. She is always really helpful and polite and a pleasure to deal with.

Steve · 22 April 2026

5/5

Trustpilot

Kate my property manager is clear, concise and proactive

Kate is my property manager and recently with all the changes in cost of living in the UK, she has really been attentive to changes needed to provide both my tenants and myself the best service. Always proactive in communication and raising any issues in a clear and concise fashion enables me to make the right decisions, and quickly, for the benefit of my tenants. I would recommend Prospect to any landlords needing full management, if they were all like Kate.

Gregory · 24 March 2023

Agent replied · 23 August 2024

Thank you for your 5* review, Gregory.

1/5

Trustpilot

APPAULING

Honestly, if you’re a landlord and you want to manage your own property, your own tenants and your estate agents, then go ahead with prospect. They are the BIGGEST most appalling bunch of clowns out there. Out of a 12 month letting I had 5 months of full rent - the rest were random fees and deductions that they casually forget about and add on, not to mention £600 for carpet cleaning 2 brand new carpets that didn’t need cleaning! No communication, no skill, knowledge or even common sense. Maidenhead branch - horrendous and even the area manager getting involved achieved nothing - would have been better managing the whole thing myself! Utter chaotic clueless clowns. I know that being an estate agent is a career chosen when you’ve no real skill to apply to another career but they take stupid to new heights!

Spencer · 6 May 2026

5/5

Trustpilot

Ashleigh is always super helpful 5*

Ashleigh is always super helpful, responsive and easy to deal with. She is professional, approachable and goes out of her way to assist whenever needed. A pleasure to work with. Thank you Ashleigh

Karen · 28 April 2026

5/5

Trustpilot

As a tenant

As a tenant, Nikkl Gardiner at prospect lettings,is always very polite happy and very helpful, she makes our letting experience very easy going,thank you Nikkl for all you do for us.

Sean · 12 May 2026

5/5

Trustpilot

Daniel @ Aldershot branch is the best!

Daniel @ Prospect Aldershot is the best agent I’ve come across. We were the buyers and he was very responsive, helpful and decent. He held our chain together when we nearly pulled out, and took personal responsibility for resolving all issues we faced. I spoke to him more often than my own agents who were selling my old house. Not planning on moving house again any time soon (!) but if/when we do we’ll definitely use them.

Becks · 8 June 2023

Agent replied · 23 August 2024

Thank you for your 5* review, Becks.

5/5

Trustpilot

Great service from Nikki G

I’ve been a landlord for many years and always been happy with Prospects letting services. In particular, very happy with my property manager Nikki Gardner who is always helpful and professional. 5 star Nikki. Well done. Tim

Tim · 17 July 2026

Agent replied · 22 September 2026

Thank you for your kind words, Tim! We're thrilled to hear that you've always been happy with our customer-centric letting services and that Nikki Gardner has provided you with such reliable support. Your feedback means a lot to us, and we look forward to continuing to provide you with quality service in the future.

5/5

Google

Both Megan and Lewis have been really helpful and very professional throughout the whole process and kept us informed every step of the way. Where we've needed a bit of advice or assistance they've been easy to deal with and it's been in a lot more pleasurable with this estate agents and letting agents than any of dealt with in my previous years of moving houses!! Fully recommend prospect and thanks to Megan and Lewis again.

John · 17 June 2023

Agent replied · 16 June 2024

Thank you for your 5* review John

5/5

Trustpilot

I rent my property through Prospect and…

I rent my property through Prospect and am very happy with the service. The speed, helpfulness and generally proactive approach to issues taken by my agent Nikki Gardner is excellent

Michael · 12 May 2026

5/5

Trustpilot

I have bought and am now selling through Prospect

I have bought and am now selling through Prospect Sandhurst and they have, as a team, been very supportive, helpful and professional throughout. Amy Ingle's (to just mention one of the team) support through viewings and follow up's have been outstanding.

Anette · 17 June 2026

Agent replied · 22 September 2026

Anette, thank you for your wonderful review! We're thrilled to hear that our team, especially Amy Ingle, provided you with outstanding support throughout your experience. Your trust in our customer-centric service means a lot to us, and we look forward to continuing to assist you with quality and reliability in the future.

5/5

Trustpilot

5*'s

Have worked with Katie Clark for a few years now and nothing is ever too much for her. She's always really helpful and on hand for any queries. Would alwasy recommend.

Andrew · 29 April 2026

5/5

Google

We have recently purchased a property from Prospect of Bracknell. We cannot thank Ricky and his team enough for supporting and advising us throughout the whole process, from the start to the very end. They were with us every step of the way, right up to ensuring our safe arrival at our lovely new home here in Bracknell, having moved from Yorkshire to be near our family. We would highly recommend using Prospect Estate Agents.

Susan · 17 June 2023

Agent replied · 16 June 2024

Thank you for the 5* review Susan!

4/5

Trustpilot

It has been three years going to four…

It has been three years going to four since Prospect became my letting agent and so far i have no negative experience with them. They are very helpful with my concerns and they action immediately when needed especially when I have queries regarding the property. Thanks to my property Manager Emily Cross.

Sarah · 19 March 2026

Agent replied · 11 October 2026

Hello Sarah, Thank you for the lovely review for Emily, we really appreciate the feedback and long may the hard work continue. Kind regards

4/5

Trustpilot

A good agency for your house sale

I have used Prospect a few times for house sales. For the most recent one the process was straightforward, and they supported well, finding a new buyer very quickly after one pulled out. However I think the most credit goes to the agency they use for sales progression, as my contact at Complete ASAP was fantastic. The only downside I found of using Prospect this time was that I dealt with 3 different people during 4 months of the sale, whereas previously I have had one continuous point of contact. I also found some frustration with lack of communication between office and viewings staff so information wasn't shared as smoothly as it could have been. Overall however I would likely use Prospect again as the experience was largely positive.

Claire · 14 April 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Prospect Estate Agency's Google reviewsLeave Prospect Estate Agency a review
The Trusted Agent

Is this your office? Claim your page.