Prospect Estate Agency Reading reviews

★★★★★ 5/5

Google

I've had a very positive experience with Prospect, especially after having had a frankly dire experience with another estate agency group in the same area of Berkshire. The communication from the agency has been exceptional, and I've been kept fully up to date with everything along the way, including any queries I've had throughout. I'd like to particularly acknowledge Shannon Smith, who as a lettings client manager has made this entire experience far less stressful than I was anticipating, and strived to work around my awkward work schedule in order to 'keep the ball rolling' - would certainly recommend to anybody looking to rent or buy; they have been entirely upfront with any fee's or charges & explained everything in detail to avoid any miscommunication or confusion.

Toby · 28 December 2015

★★★★★ 5/5

Trustpilot

Helpful & patient with self employed complexity

Stefano & the team helped me & my partner so much with the referencing process for our new tenancy. I am self-employed which added some complexity, however Prospect were patient and helpful the whole time. Thanks! We can't wait to move in

Edward · 20 March 2024

★★★★★ 5/5

Google

Would totally recommend Prospect. Our house sold within 2 weeks of being on the market. Brilliant estate agents, that keep you up to date on every detail. If your looking to sell your home, look no further than prospect, as they will be sure to deliver.

Kim · 18 June 2018

★★★★★ 1/5

Google

Worst mistake I ever made was trusting this bunch with my money. The contract wasn't worth wiping my a**e on and when it came to getting my deposit back it took ages and was full of rediculous deductions. I would rather go homeless then go with this company i feel like I have lost 2 years of my life simply due to the rigmerol of trying to get a confortable place to live. It took over 2 months to fix the central heating during the winter in which time I had to take time off of work due to poor health they played the partt of managing the property about as well as steven hawkin playying the fiddle. DO NOT GO WITH THEM EVERYONE I KONW IN A PROSPECT PROPERTY HAS EITHER BEEN SCREWED OVER FOR MONEY OR HAS NOT RECIEVED ANY LEVEL OF SERVICE animals get better treatment then their tenants.

Andy · 19 June 2015

★★★★★ 1/5

Google

Prospect push you into an overpriced contract (2 mortgage advisors and a solictor laughed when I told them the percentage I was paying) and then do nothing at all to help you through the sale. They asked me to check the description of my house AFTER the sale had been agreed and was in progress. Needless to say they had made some very simple mistakes saying my property had features it did not. My buyer almost pulled out halfway through the sale after their solicitors advised them the length of the lease. Prospect had advised them the lease was almost 20 years longer than it actually was. Considering Prospect never asked me to confirm the length of lease and the approximate figure I gave them was 16 years less than they quoted I am amazed that they have lied in this way. Prospect did not offer me any progress updates to the point that the day before the exchange of contracts I had to call Prospect and ask them what was happening. The following day the estate agents representing the people I was buying from called me to tell me the exchange of contracts had taken place and the sale had been completed. It has been 2 months now and Prospect have still not told me that the sale of my property has been completed. All they want is for you to pay their over-inflated prices for their less than average effort. I will never use them again and would not recommend them to anyone that I like.

Tim · 19 June 2015

★★★★★ 5/5

Trustpilot

Sasha is really brilliant

Sasha is really brilliant, quick responses and so helpful with everything I’ve needed.

Sophie · 29 September 2022

★★★★★ 5/5

Trustpilot

Brillant Communication & Helpful team.

The Prospect team as a whole has been very helpful, mindful and quick to resolve any issues, we've had. Their communication has been clear and informative since day 1, from all the staffs & specially Beckie Baxter who has responded to every agendas with lots of care and always looking to get the best deal for you. Overall the team has made me feel at ease and welcomed. Positive Recommendation.

Friend · 28 May 2021

★★★★★ 1/5

Google

This is for rental and management of properties. As a tenant, I realised that they are robbing the landlords blind. So here is what you want to know if you intend to give your property to Prospect to rent and manage. Just an example: I will leave soon a property rented and managed though Prospect. I have introduced a friend who will take over the property and my friend was happy to move in straight after me. So, no effort for them there, still they ask just under £500 for fees... background check, or whatever, fine. They probably charge the same to the landlord for the same things. But here is where it gets suspicious: my friend was happy to take the flat as it was, soon after me, YET, nominally "the landlord" decided to refurbish the place (which was already in very good conditions!)... painting walls, replacing carpet etc. Hu?! that's weird.. why spending those money?! Of course i only know all this because my friend that is taking over told me about the works, cause he can only move in one week after i leave. They asked me to pay £300 for THEIR professional cleaning (ANY other might not meet THEIR standards) and they suggested cleaning will be done AFTER the refurbishment works! I said i am happy to share the cleaning bill with the landlord if it is done after the work they say "you are responsible for the cleaning when you move out, cause he was when you moved in!" i said "when i moved in, the previous tenant cleaned it, not the landlord. Now I am happy to pay for cleaning but I don't want to pay for cleaning up after he does the work" "you will pay the 300 and he will cover whatever is on top of that". Now... does this look fair to you? And if you object they go back to the "you're responsible for the cleaning" in a non-sense loop. This is studied pretty well to scam people. A stupid one will feel trapped and a smart one will pay just for not discuss further with idiots. If they are forced to, they will say "we'll speak to the landlord". they will play stupid and pretend not to understand common sense, a simple concept of being sensible. They rather make me pay before the work for the cleaning of a good carpet which will be replaced anyway....and the landlord afterwards... just to make everyone pay as much as possible. Beware!

Laura · 19 June 2014

★★★★★ 5/5

Trustpilot

Great service fron Virginia Ayres

During a very rocky period, made tougher by the October budget, we were lucky to have Virginia's skill and dedication. She was dogged in her pursuit to exchange of contracts. The chain became convoluted, but she was on top of matters every step of the way. Great to have Virginia's proactive approach. Thanks for getting us over the line.

Tony · 28 November 2022

★★★★★ 5/5

Trustpilot

Michael was great from the start and…

Michael was great from the start and sold in 2 weeks after some great advice 5 star

Simon · 10 March 2022

★★★★★ 5/5

Trustpilot

Marvellous Melissa

Melissa is always both very professional and very personable. The service she provides is efficient, speedy and a pleasant interaction.

Louise · 13 September 2021

★★★★★ 4/5

Trustpilot

Well informed of the market

Beth and Paul from Prospect kept us informed of upcoming properties to market after a tricky time with vendors pulling out on exchange day! They helped up find a new house and once we had an offer accepted, helped negotiate access to the property to bring our builder over before we moved in which was helpful

Charlotte · 9 March 2023

★★★★★ 5/5

Trustpilot

Harry was a great help in getting my…

Harry was a great help in getting my property reclet in a very quick time. His enthusiasm,and proactive communication if status was very helpful.

Nigel · 24 October 2020

★★★★★ 5/5

Trustpilot

Great place to find your next lovely home

It was quite simple to apply for my new apartment in Reading, I was supported every step of the way, and everything was very well explained by the team. Loved that they sent me personalized text message with links to their latest properties which could fit my criteria.I do recommend them

Marcos · 3 August 2023

★★★★★ 5/5

Google

We recently sold our house with Prospect a week after putting it on the market and achieved full asking price. Prospect have been extremely efficient and on the ball! They answer your calls promptly and always get back to you as soon as possible. I would particularly like to mention Josh Holt who has been amazing and set out to achieve everything he promised to do. Well done Josh!

Susan · 17 June 2021

★★★★★ 5/5

Google

Our property manager Beckie Baxter is friendly and has been very quick to respond to our queries and help in any way she can.PositiveResponsiveness, Professionalism

Jasmine · 17 June 2020

★★★★★ 5/5

Trustpilot

Positive experience thanks to Dexter

We dealt mainly with Dexter and he made it a very positive experience. He was always on hand to help, was very easy to contact and always friendly. Many thanks.

Pat · 4 October 2024

★★★★★ 4/5

Trustpilot

Sasha is very quick to respond to any…

Sasha is very quick to respond to any issues we have- I have found her very polite, professional and helpful.

Hannah · 21 August 2021

★★★★★ 5/5

Trustpilot

Agnese has been awesome throughout our…

Agnese has been awesome throughout our tenancy. We have had a couple of things coming up and she resolved things quickly.

Daniel · 8 June 2021

★★★★★ 5/5

Trustpilot

Beth was 6 stars !

Beth at Wokingham office was great with my viewing and sale progression ! Couldn’t ask for more thanks !

Tom · 22 July 2023

★★★★★ 5/5

Trustpilot

Sasha is fantastic at what she does

Sasha is fantastic at what she does, all the transitions have been seamless due to her excellent organisation

Neil · 30 November 2021

★★★★★ 5/5

Google

A lovely and efficient experience from professional, informed individuals. Easy going and helpful in finding a new home. Highly recommend.

Kane · 17 June 2023

★★★★★ 5/5

Trustpilot

Sasha Byrne

Sasha Byrne is always available to help. She’s very cooperative. Much appreciated

MBBK · 16 September 2022

★★★★★ 5/5

Trustpilot

Beckie

Beckie - wanted to thank you for all your help and support through the year. Your prompt and efficient responses to all my enquiries and tenant concerns has been most appreciated. It is great to know you are all over any matters raised. Thank you

Ian · 14 December 2023