Trusted Agent profile · Reading
★★★★★
1,995 reviews across 2 platforms
24 King Street, Reading, RG1 2HE
Prospect Estate Agency's office in Reading, at 24 King Street, is rated 4.7 out of 5 across 1,995 reviews on two platforms, including 337 Google reviews rated 4.5.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from the lettings…
Excellent service from the lettings team at Reading. Their efficiency and professionalism is second to none. They quickly deal with any issues that come up and communicate them in a clear and concise way to us. No job is too difficult. Sarah and Julie are a pleasure to work with.
Thank you for your 5 star review!
5/5
TrustpilotTristan at your Bracknell Office
Tristan at your Bracknell office is a real asset to your company. Tristan has kept us up to date at all times with the rental of our flat. Anything we are concerned about is dealt with straight away. We do know it’s his job BUT there is a difference, he has gone that extra mile - brilliant. Why not give him a rise in pay. You are lucky to have him working for you. Thankyou Lin and Fred Batting
5/5
TrustpilotRecently Sold
Recently sold our property with Ryan and the team at Prospect Maidenhead. They were professional and courteous throughout the process, and their communication was always clear and prompt. Would recommend.
5/5
GoogleI am very happy with the progress that Prospect agency done with me especially Shanon Smith done very good job and it was very easy to understand her and follow her procedures that she guide me through
5/5
TrustpilotMany thanks to Sasha for encouraging my…
Many thanks to Sasha for encouraging my wife and myself to complete this work without appearing t apply pressure yet firmly and clear. Thank you so much.
5/5
TrustpilotReview Feedback on Agnese Rees
Agnese has been professional, diligent and proactive through the last few months, especially on arranging maintenance services.Agnese is an excellent ambassador for Prospect
5/5
TrustpilotJust to say thank you to Agnese for…
Just to say thank you to Agnese for addressing all our issues so promptly , very professional, and much appreciated .
5/5
TrustpilotWe have been looking at properties to…
We have been looking at properties to rent and/or buy for most of 2020. Lloyd and Sebastian at Prospect were phenomenal! They continuously stayed in touch and sent through properties which were in line with our requirements. Now we are in our property, our property manager Melissa, is a God send!! Easy to get hold of, always in communication and understanding to any issues we have had. Feel extremely lucky to have her as our property manager.
5/5
GoogleThe team at Prospects that dealt with my sale genuinely surprised me with their attention to detail, professionalism, and flexibility. They were engaged throughout the process, and took care to provide realistic, fact driven figures, that they were able to deliver against. I never thought that I'd recommend an estate agent, but the staff at the Bracknell branch far exceeded any of my expectations and I would most certaintly use them again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotI have dealt with Prospect Estate…
I have dealt with Prospect Estate Agents for a number of years now for my rental properties. They always find me good quality tenants & are very thorough in their vetting and references. I have a great relationship with them & I have peace of mind they’re always professional.
5/5
TrustpilotHassle free tenancy renewal!
Sasha dealt with the tenancy renewal with our great tenants in Bracknell. The tenancy renewal was dealt very professionally. I highly recommend Sasha !
5/5
TrustpilotReally happy With the service of…
Really happy With the service of prospect of always being efficient when needed, Sacha is always quick in response in getting things sorted for us Rachel
5/5
GoogleI was very fortunate to have Paul Wickens from Prospect look after the sale of my mothers house. The whole team was very professional and completed many viewings for myself. The property was sold within 2 weeks for very near to the asking price . Highly recommended
5/5
TrustpilotGood experience
Have had nothing but good experience with Prospect. In particular Gemma Barton, who is very prompt and professional in responding to all enquiries.
1/5
TrustpilotIdeas beyond their station
In recent months I expressed interest in 2 properties to let. Their people are prejudiced against me, refusing to deal with me and saying the properties are not available. I earn more than these little people, so what gives?
5/5
TrustpilotSasha Byrne
Prospect (Reading) have managed my property for a few years. In all that time there's been very few problems. If I ever do need to speak to them I'm glad it's with Sasha. She's friendly, professional and makes you feel like you can rest easy because whatever it is she'll sort it out for you. That means a lot when you've got all sorts of other things to sort out. Thanks, Sasha!
5/5
TrustpilotSuper Sasha
Sasha is super efficient and when I wasn't I was chased in a really professional and polite way. If you give awards she deserves one or maybe two.
5/5
Trustpilot24 Garthlands - Feedback
My point of contact with Prospect is Agnese Rees. Agnese is very helpful, responsive & reliable with managing my property management issues.
5/5
GoogleAs ever great follow up from Laney with my letting, I have seen a consistently high level of service and have total peace of mind. Thank you Laney and the rest of the team at Prospect.
5/5
GoogleThe staff were very friendly and quick to act. Shannon was especially excellent in helping to sort out a viewing and process the paperwork on the same day! Would definitely recommend and use Prospect Bracknell again!
5/5
TrustpilotKenny from prospect
Nothing but good things to say about Kenny showed me around the houses I enquired about and did it with experience.Thank you for a good viewing Highly recommend.
Thank you for your 5* review, Emilia.
5/5
TrustpilotWe met Beth who was so fantastic
We met Beth who was so fantastic, she drove me to view the property and quick to respond to my emails even at night.
Thank you for your 5* review, Neko.
5/5
TrustpilotJulie & Sarah have provided an…
Julie & Sarah have provided an excellent level of customer service to us whilst the purchase of our investment property and in terms of providing guidance on the lettings side. The end to end process was very quick, efficient and painless! Thank you for all your ongoing assistance.
Thank you for your 5 star review!
1/5
TrustpilotVery poor client services
Very poor client services, Most of the time staff is out of office with no proper backup to respond to client.My property management was taken over by Prospect from Wilkinson and we were with them with excellent service for almost 10 years. With Prospect, its very frustrating as no body takes any responsibility or attention to clients queries.
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