Trusted Agent profile · Reading
★★★★★
1,995 reviews across 2 platforms
24 King Street, Reading, RG1 2HE
Prospect Estate Agency's office in Reading, at 24 King Street, is rated 4.7 out of 5 across 1,995 reviews on two platforms, including 337 Google reviews rated 4.5.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotTop notch service!
As a first time landlord, I can’t fault the service of the entire Bracknell team, from the initial contact with Harry Pangborn from marketing who found me some tenants extremely quickly, to Angela Jennings who liaised with all the tradespeople needed to get the property up to spec before they moved in, to the excellent ongoing service provided by Dani Smith who deals with any issues that crop up in a calm and professional manner. Top marks!
5/5
TrustpilotI have not personally met Tristan Lee…
I have not personally met Tristan Lee of Bracknell office because I am stuck overseas due to COVID-19, but it feels like I have. He has been more than excellent, always going well beyond his call of duty. Giving me updates by emails and phone calls about rental situation of my property all the time. He worked really hard to find a new tenant in this difficulty time, when we were worried about losing our property due to unpaid mortgage bills. I cannot rate this gentleman highly enough!
5/5
TrustpilotAnna has been AMAZING
Anna has been AMAZING! Went above and beyond when numerous other agents wouldn’t assist with my different situation. I could not find a better agent if I tried! Thank you Anna!
3/5
Trustpilot5* for the property manager Julie
5* for the property manager, Julie Jacobs. She has been helpful, patient and does go above and beyond.The rest of the people I dealt with at Prospect are average at best. some of them were painfully slow and difficult to get any responses from. almost always had to repeatedly chase them. funnily enough, the people who take your money are fairly attentive.I probably wouldn't recommend them, but wouldn't actively dissuade people from using them.
5/5
TrustpilotEllen Deverell 5*
Ellen and the prospects team could not have been more helpful. She makes buying a property seamless and has everything under control. She was very supportive, sending pictures, updates, videos, chasing sellers and my own solicitor, when needed. I was purchasing a buy to let, whilst living abroad. I have been through this process a few times now and I can confirm that Ellen makes the difference and my purchases through Prospects have definitely been the most straightforward.
5/5
TrustpilotBeth has been a delight to work with…
Beth has been a delight to work with when searching for our dream home, couldn’t ask for anyone better she truly has been outstanding! Thank you again Beth!
5/5
TrustpilotSasha is great and very helpful
Sasha is great and very helpfulHad an issue with a tenant and she helped to resolve the issue and provided good advice in how to handle the situation.
5/5
TrustpilotVirginia Ayres outstanding service
Virginia has been really helpful and efficient during the move to our new home. Thank you so much!
5/5
TrustpilotThank you Agnese and the team for your…
Thank you Agnese and the team for your excellent customer service and professionalism. You manage any queries and concerns quickly and with care. I will highly recommend Prospect Estate Agency
5/5
TrustpilotShould have used Prospect
Purchased a property through Prospect dealing with Adam and Josh. Both very honest, open and easy to get hold of.They squeezed more out of me than I wanted to pay for my property, which is good news for their vender and they stepped up and helped progress and coordinate my sale where my estate agent should have been taking action. Going that extra mile helped save the chain from collapsing.Would use if/when I come to sell.
5/5
TrustpilotBeth at the Warfield branch 👏
I’m not someone who tends to write reviews, however on this occasional I feel the need to praise the professionalism, confidence and determination in an agent named Beth at Prospect’s Warfield branch, although I was not directly listed with Beth, she was involved in my chain and was just a pleasure to deal with throughout the process and I highly recommend her, she truly went above and beyond to make sure the deal went through smoothly.
5/5
TrustpilotProperty Maintenance
Just wanted to say that Agnese Rees has been very helpful and effective in managing maiantenance issues with my property in Maidenhead. I cant recommend her highly enough.
5/5
TrustpilotThe support from 'Kate' the Property…
The support from 'Kate' the Property Manager has been phenomenal. A real credit to the woder team.
5/5
GooglePaul Westmorland has a truly professional team who will go the extra mile to make a stressful easy for you. Big thanks especially to Paul and Tracey Daynes, who without their hard work I do not believe we would be in our lovely new house now. Thank you.
Thank you for taking the time to leave us a review, Kevin. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with Paul, Tracey and the team. Kind regards, The Prospect Team
5/5
GoogleWe have been renting our home for some time with Prospect and over the years it wasn't always clear who our point of contact was. Recently our contact, for any issues changed to Beckie (Bracknell branch), she emailed us and introduced herself letting us know this. We recently got in contact with her regarding an issue and she was very friendly, swift and professional with her approach and response. Very glad to be dealing with Beckie, should the need arise in the future. Thank you
5/5
TrustpilotFabulous
Agnese has been absolutely wonderful. Nothing is too much trouble, she always responds quickly and efficiently and is always so pleasant to deal with. I would highly recommend.
1/5
GoogleWorst estate agents in the business. The branch manager operates the business on lies and his team have adopted the same strategy. Avoid these guys at all cost, they are all useless.
5/5
TrustpilotVery Happy Landlord
I moved to Prospect from another Agency last year after a complete refurbishment of my flat ready to let and I am so glad I made the move! I am particularly impressed with Agnese and the way she is managing my property, very efficient, always cheerful and very helpful. I have recently visited my tenant who also echoed my views and is extremely happy with the assistance she has received from Agnese.
5/5
TrustpilotDani is always really helpful and…
Dani is always really helpful and responsive. She seems to offer a seamless service to both landlords and tenants. I would highly recommend this lettings agency and Dani in particular.
5/5
TrustpilotProfessional and Responsive
Mr. Kurt (agent from Prospect) has provided us very quick and 1-to-1 exclusive service and helped us find a nice apartment very quickly. He was there to clarify our queries and confusions and always ready to help by directing us to the right people when he is not around or busy in meetings which were really helpful. Overall I am satisfied with the experience that I had with Mr. Kurt and Prospect as a company until now.
5/5
TrustpilotAnna has been extremely helpful through…
Anna has been extremely helpful through the whole process and continues to be managing the relationship between me and my landlady. Always quick, happy and a pleasure to talk to.
4/5
TrustpilotVery helpful
Beckie Baxter has been very supportive and helpful throughout the process of letting a property with Prospect. She is quick to reply and always polite.
5/5
TrustpilotHappy customer.
I've been with prospects for over 5 years and can't fault them. Beckie handles all issues quickly and professionally keeping both tenants and landlords happy. I wouldn't be anywhere else.
Thank you for your 5 star review!
1/5
GoogleIf you are looking for an apartment to rent don't waste your time with the prospect. The comments below show that the sales team is ok, while the rental team is terrible, especially a man named Charlie. He wasted my time and was very rude the whole time, always promising to call me back, and he never kept his word. I will never take advantage of their offers again.
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