5/5
Trustpilot5 Star Service!
Excellent service provided by the team, especially Mitchell, who has made the process of renting (especially during COVID) a whole lot easier. The process has been smooth and efficient - would definitely recommend!
Trusted Agent profile · Reading
Prospect Estate Agency Reading reviews
★★★★★
1,995 reviews across 2 platforms
24 King Street, Reading, RG1 2HE
Prospect Estate Agency's office in Reading, at 24 King Street, is rated 4.7 out of 5 across 1,995 reviews on two platforms, including 337 Google reviews rated 4.5.
Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Trustpilot3/5
GoogleFrom my experience of viewings with representatives from Prospect, I have found their employees to be cocky, arrogant and full of themselves. I was actually put off putting an offer on a property because of an employees pressure tactics and badgering. They sure ain’t the best but they sure ain’t the worst either.
Agent replied · 16 June 2024
Thank you for your feedback Matthew. We take all feedback seriously and we're sorry that you found our Sales staff to be arrogant and badgering. We have passed your feedback onto the Sales Director, who will be looking into it.
1/5
TrustpilotAvoid this scammers ( Agent Charlie)
Avoid this scammers ( Agent Charlie)After the viewing Mr. Charlie called us if we liked the property and if we would like to put an offer on. So I told him we liked it but we only willing to take it if they repaint the walls, and because they repaint it we are willing to pay the price without negotiating. After 10 min Mr. Charlie calling us back that the landlord accepted our offer. During the reference check I asked him 2 times how is the painting going and if is going to be ready in time his answer was its only going to take 1 day. Today we want to get the keys for the property and surprise nothing was done. So I called the landlord finding out that he didn't even know about that my offer was that we taking the house only if is going to be repainted. So called Mr. Charlie ending up lying in my face. Its unbelievable some people what they are capable to do for a little commission. Also we find the house quite dirty. AVOID THIS AGENCY IF YOU CAN
5/5
TrustpilotBeth is excellent and helpful
Beth is excellent and helpful! Thank you so much!
5/5
TrustpilotSasha has been very supportive and…
Sasha has been very supportive and clear with process of tenancy. We had a very good experience with prospect and would love to get back in future for any requirements.
4/5
TrustpilotWorking with Michael was easy and…
Working with Michael was easy and straightforward. We are working with them on another sale because of how happy we are with him and his team.
1/5
TrustpilotTerrible service as a renter
Terrible service as a renter. Firstly, we received terrible service from our key contact in the agency during our stay; whenever we tried to contact her we couldn't and so issues we had were never resolved.Secondly, when it came to check-out report, they created issues / problems that weren't there, to enable the landlord to keep the deposit. Due to this report, the landlord wanted to keep nearly 1/3 of our deposit after we had only stayed in the house for 6 months and left it in the exact condition we had found it. After negotiation, we got this down to next to nothing, showing that the issues weren't there in the first place!I would not recommend Prospect at all and I plan to avoid using them when I want to rent my next property in Reading.
5/5
TrustpilotAnna has been so helpful from start to…
Anna has been so helpful from start to finish with the whole process of our letting! She is so profession, polite and prompt! I can’t recommend her enough! Thank you so so much!!
5/5
TrustpilotThanks for a quality professional service
The team at Prospect worked hard behind the scenes to ensure a smooth transaction.Thanks to Paul and Beth for overseeing my purchase.Recommended .
5/5
TrustpilotI have been pleased with experience…
I have been pleased with experience dealing with Prospect. Cameron from Bracknell branch was very friendly and informative on viewings and Aimee has been very helpful and prompt in her communication.
5/5
TrustpilotHouse Move
We have just moved house and bought our property through Prospect Estate Agents. Beth Murphy dealt with us and was very professional and competent. She was particularly helpful in chasing slow solicitors throughout the process and kept everyone focused on completing their roles meaning we had less chasing up to do!
5/5
TrustpilotSasha Byrne from Prospect Agency
Sasha Byrne Was perfect agent. She made sure I was happy and had everything what I needed during my tenancy. Highly Recommended Agent
5/5
TrustpilotSasha was an absolute joy to work with.
Sasha was an absolute joy to work with.Extremely efficient, courteous and very professional . Will definitely be wanting to use Sasha for all my properties going forward. Thank you !
1/5
GoogleI've never felt the need to post a review for a company before, but Prospect Bracknell are the WORST company I've ever dealt with. You'll find brick walls with better customer service. Please if you're looking for a lettings company then go elsewhere - else you'll lose faith in humanity.
Agent replied · 16 June 2024
We're very sorry to hear of your experience with us, this is not the level of service we aim to provide at all. Our Head of Lettings would like to speak with you regarding the service you received, please could you email marketing@prospect.co.uk with more information.
5/5
TrustpilotProspect agency provided an excellent…
Prospect agency provided an excellent service.Both Beth and Paul’s communication and attention to detail was brilliant.Thanks Kam and Angela
5/5
Trustpilot10/10 Service from Charlotte
By far the best service one could’ve wished for, so if you are thinking about buying or renting your next home? I’d definitely give them a chance.Can’t fault them at all, really impressed from start to finish with the customer service and support!Will happily use them again in the future
5/5
TrustpilotThe customer experience we received was outstanding…
The customer experience we received from all members of the Warfield estate agent team was outstanding. They were instrumental in helping us find our dream home, their communication was great and they were extremely helpful and patient when we had some challenges to work through. We would thoroughly recommend using them
5/5
Trustpilot10/10 AMAZING!!
Angel is great always giving us weekly updates and sending us properties before they go online !! highly recommended.
5/5
TrustpilotAgnese has been amazing
I have been very satisfied with my property manager Agnese Rees. Ever since she had been appointed as my property manager she had always been polite, friendly, professional, highly responsive (even during out-of-office hours) and has truly given her best to find the best solution to any given issue at hand within a reasonable time frame. A property manager who honestly cares about the tenant and goes well above and beyond to help with tenancy issues.
5/5
TrustpilotGreat Service
Sasha is wonderful and is always professional. I have been very happy with the service. Thanks again, Sasha!
5/5
TrustpilotToby Herman
Toby Herman - Prospect - Reading was very cordial and helpful with arranging viewing. good communication.
5/5
TrustpilotQuick Sale
We decided to have our house valued just to get an idea.We were surprised at the value so went ahead and put it on the market with prospect.It went on line on the friday. We had 7 viewings in 4 days. By the end of day 4 we had an offer which we accepted.Can't really complain at this service.My only issue was the agent was late for the first viewing getting stuck in traffic. Not off to a great start but all sorted in the end.
5/5
TrustpilotSasha was on the ball with everything
Sasha was on the ball with everything. Could not fault their professionalism. Always came back with an answer to all my questions. Nice one Sasha keep it up.
1/5
TrustpilotAfter finding a property I liked and…
After finding a property I liked and going through the usual process I was told that all had been agreed and to go forward with everything (like buying furniture to fit in the property). I was then told it hadn’t been agreed then that they hadn’t/had spoken to the landlord and it wouldn’t be available until after the date I had been told. At this point I had nowhere else to go as I had agreed to move out of my former property which was ok as I had paid a holding deposit and was told it was just a delay. Then I was told the price had increased to 2200 from 1600 and the landlord wanted an old couple so I couldn’t have the property. At this point they weren’t even trying to explain the various lies along with it being them who said the property had been agreed and to move forward with them. I had expected professionalism however instead I am left (short term?) Sofa surfing whilst I find an estaré agent who can do what they say
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