Trusted Agent profile · Reading
★★★★★
1,995 reviews across 2 platforms
24 King Street, Reading, RG1 2HE
Prospect Estate Agency's office in Reading, at 24 King Street, is rated 4.7 out of 5 across 1,995 reviews on two platforms, including 337 Google reviews rated 4.5.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience as whole
Great experience as whole. Natasha showed us round and gave us all the information needed and answered all questions asked! Would highly recommend if you’re looking to buy or rent.
Thank you for your 5* review, Tori.
5/5
TrustpilotExcellent service!
We have rented a flat in Reading for 10 years through Prospect. From the very first viewing all those years back to our recent checkout, we have dealt with quite a few different people within their team, all of them have been professional, responsive and always helpful. They kept us informed of any changes to our contract, they liaised promptly with the landlord when something needed to be fixed and booked reparations quickly, arranged regular inspections of the flat and the appliances, in short they made our tenancy smooth and hassle-free at all stages. Thank you!
5/5
TrustpilotBeckie Baxter
We have been absolutely thrilled with such a great service that Beckie Baxter provided. She has been absolutely brilliant and what a great asset to the team she has been at Prospect Lettings. She has responded to every question with a prompt response and professionalism. I have only very high review for Beckie. She is undoubtedly a truly great asset at Prospect Team. Many could follow by her professional example.
5/5
TrustpilotSensible and focussed on the sale
We engaged Prospect to sell our property in Jul/Aug. We were initially skeptical of a high st agency and fearful of costs but Colin worked with us and importantly gave us the reality check we needed without embellishing facts to secure our custom, which was highly appreciated in a market that is presently very crowded. Ryan, Grace and rest of the team have been excellent through the sales process. We’re looking to complete soon and hope things go well. We’d definitely recommend Prospect.
5/5
TrustpilotExcellent team and service
We have not completed our sale yet although things seem to be progressing well. I would just like to say that all at Prospect have been excellent from the first contact with Daniel Abreu who came along to value our property, Grace and Tom who have been in control of the viewings and now Nicole who is making sure things move along nicely with the sale and as promised has called me once a week with updates. They have all been very friendly and professional in their work. I would certainly recommend the team at Prospects Estate Agents Maidenhead.
5/5
TrustpilotExcellent communications
Sasha is a pleasure to deal with and extremely efficient in her communications. When a problem arose she dealt with the matter very professionally and empathetically.Would recommend without hesitation.
5/5
TrustpilotExcellent service
Beth was one of the loveliest people I’ve ever encountered. An absolute delight throughout, all round a great experience and super helpful. Thanks Beth! Keep up the good work.
5/5
TrustpilotExcellent Service
For me, a Property Management Agency is only as good as the staff that run it. I have been with Prospects for many years and always found they provide a good service. I have been lucky to have an excellent Property Manager in Carla Munro who I have been dealing with for many years. She is thorough, always accessible, diligent, knowledgeable and very helpful at all times. I can go directly to her anytime to sort out issues and for advice. I get regular inspection reports and assistance with maintenance issues and I am pretty sure my tenants are also happy to deal with Carla and her staff. I can leave the management of my properties in their capable hands.
5/5
TrustpilotBeth and Michael have been superb
Beth and Michael have been superb. Whenever I spoke with them, they had their finger on the pulse and knew exactly what was going on with the sale of our property. The sale went very smoothly and I am quite sure it was down to their hard work.A huge “thank you” to both of you.
5/5
TrustpilotThank you Beth
Thank you Beth! Very attentive and made sure we had a smooth experience from enquiry to contract signing.
5/5
Trustpilot1 Il Libro Court Renting review
Stefano was very helpful and guided my wife and I through the process very efficiently and effectively.
4/5
TrustpilotVery professional
I have been renting a large family house using Prospects. Sasha was very professional and always had an answer to my different questions, thanks a lot!
5/5
TrustpilotDealing with Prospects have been really…
Dealing with Prospects have been really rewarding. Especially working with Agnese Rees has been wonderful. Highly recommend for anyone looking for a house to let.
2/5
TrustpilotAverage service!
Had very good service from prospect when I was viewing the property and when I accepted to move in with references and setting things up. Since I have moved into the property I have had very poor service by the prospect in dealing with issues I had raised before moving into the property. Only a few issue had been dealt with and I am still waiting on confirmation for when the other issues will be resolved.
5/5
GoogleProspect Bracknell have kept in touch and been quick to adapt during the Covid crisis. I’d particularly like to thank our Property Manager Beckie Baxter who has been providing my tenants with support and information on sources of financial help during this particularly difficult time for them. She has enabled us to come to an agreement with our tenant which will allow their rent arrears to be paid whilst keeping a roof over their heads and a tenant in my property over the coming months. Thank you, keep safe & keep up the good work.PositiveProfessionalism
5/5
TrustpilotMostly dealt with Aimee and Callum but…
Mostly dealt with Aimee and Callum but the team on the whole was so helpful right the way through! Highly recommend going through these guys. 5 stars from me
1/5
TrustpilotWouldn't recommend renting from
Wouldn't recommend renting with prosect. They moved me into a flat with no heating. Cancelled appointments to fix issue with less than an hours notice. Taken 3 months to fix 1 radiator. Only in the flat 5 weeks into renting and ive had to deal with potential new buyers when they stated in writing it was not going to be for sale as im renting it. Lied to me on several occasions. Then lied to council members saying the heating works and told buyers i don't know how to work the heating. Sending inventory 5 weeks after moving in. Worst estate agents I've ever come across. Very unprofessional leaving clients in the property unsupervised. Worst company to deal with.
5/5
TrustpilotI contacted Prospect Estate Agency to…
I contacted Prospect Estate Agency to book in a viewing for a property I was very interested in, I was spoken to by Mitchell who was very helpful and booked my viewing in straight away with no problems. I didn’t think that my head could be turned as I had my heart set on that property, but Mitchell suggested that I looked at a similar property not to far from this one aswell and believe it or not i changed my mind straight away. I’m so happy that Mitchell suggested to look at the property because now I will be a lot more happier in my new home. So all in all I am very happy with the service I have received From Mitchell and Prospect Estate Agency. 5stars ! Thank you very much. Dean Horrix
5/5
TrustpilotFantastic support during COVID from Prospect (Julie Jacobs)
I've been on the tenancy under Prospect since 2017. For me the face of Prospect Agency is Julie Jacobs as she is the Property Manager of my reneted property under Prospect. I must say that she is being excellent throughout especially during COVID time. My situation during COVID was a bit tricky, I was really worried about the tenancy. But Julie handled the situation very professionally communicating the changes of my situation with landlord and keeping the internal processing completely seamless. I did not have to take much headache. The best part of her is that she has been always assuring and positive. Finally everything went well and the situation become almost stable.Really last 2 months was very bad for me. If I hadn't get the assurance/help from Prospect(Julie Jacobs), the situation could have been much worse. My sincere thanks to both Prospect (Julie Jacobs) and the Landlord!!
4/5
TrustpilotIts only when circumstances are less…
Its only when circumstances are less than ideal that an estate agent can prove there worth to a landlord. I had an unprecedented issue with a sub tenant that resulted in incredible strain on my niebhours and myself. As a result I was seeking to end a contract well before the legal minimum time frame. Legal routes would have taken time to progress with no certainty of success especially with the laws weighed desroportionately more so now on the tenants side. Carla my liaison at Prospect was incredibly supportive but honest in her dealings. She was very diligent in her negotiations and used great diplomacy in bringing what could have been a long and arduous situation to a mutually favourable conclusion far sooner than might otherwise have been the case. I would have no hesitation in praising her proffesionalism along with that of her colleagues in what were very testing times which all landlords will likely experience at some point or another.
5/5
TrustpilotProperty manager Julie Jacobs
We have just taken on a rental in berkshire for a 6month duartaion. We have had a few issues but since being put in contact with our property manager Julie Jacob's we have had our issues resolved promptly and professionally. We have stoked up a great relationship and have a wonderful understanding. My review is 5 stars only for the reason Julie works for prospect and she is a credit to the business and without valuable employees like her it maybe a different outlook.
5/5
TrustpilotKurt was really helpful at getting our…
Kurt was really helpful at getting our foot in the door with our prospective property. Easy to get hold off, great service
5/5
TrustpilotTop agents in Reading
Having used the sales team to purchase my investment properties I thought I would enquire about using Prospect as the Management company. I received a very professional and extremely helpful call from Elliott who detailed different packages they could offer. I am glad to say I have signed with them and Elliott has helped me every step of the way. He has been quick to respond and offer advice. Would definitely recommend-no other agent I spoke with came close.
1/5
GooglePure rubbish. Go to another agent. Trying to sell my house was hell with them. THEY Hardly contacted me. They tried to push you to agree a offer. I had at one stage one member of staff put the phone down as I was talking. Because I refused a offer .
We are very sorry that we were unable to achieve an offer that you found acceptable, but we did get you three offers, all of which you rejected. The price a property sells for, is the highest that a buyer will pay for it and not always at the price that the owner wants to sell for. We wish you every success with selling your house at your required selling price.
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