Trusted Agent profile · Reading
★★★★★
1,995 reviews across 2 platforms
24 King Street, Reading, RG1 2HE
Prospect Estate Agency's office in Reading, at 24 King Street, is rated 4.7 out of 5 across 1,995 reviews on two platforms, including 337 Google reviews rated 4.5.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotSteph at Prospect Larks Hill has been…
Steph at Prospect Larks Hill has been really helpful, attentive and understanding when things were not going to plan. She also helped push and co-ordinate the other players which we were grateful for.
5/5
TrustpilotI can not praise Paul
I can not praise Paul , Beth and Connor, from the Warfield Branch , enough. Their commitment to helping me move home was 100%. My house sale feel through a couple of times , through no fault of theirs, and each time they were straight back on it enabling my resale to take place with in a week each time. They where friendly yet professional at all times , keeping me informed of progress regularly. I am so grateful to them for their guidance and support. Great service
5/5
TrustpilotThis is my second property through…
This is my second property through prospect and they’ve literally been a dream to deal with. I told them I wanted to move and within two days I had a call back from Charlie in the Bracknell office who had a property that aligned to everything I wanted. He kept us informed along every step and made the whole move so much easier than anticipated! Lily, one of the property managers, has also been amazing at always making sure issues are resolved in both our old property and our new one and actually has everyones best interest in mind!
5/5
TrustpilotGreat Service
The Client Manager Stefano Aloi has been exceptional - very professional and prompt and great to deal with.
5/5
TrustpilotFrom the evaluation to the sale and…
From the evaluation to the sale and completion. Paul and Beth were excellent. It was a delight working with them. I recommend them for property sale.
1/5
TrustpilotAll for themselves
Wow. Yet another disgusting level of customer service where I have been labelled a bully when in black and white I was given an email CONFIRMING my check out/end of tenancy date only to be told by the Head of Property Management, Joanne Kay, that THEY have made a mistake. After this email I was assured of my end date and have organised alternative accommodation for which I am glad of as things still haven’t been done as promised after 10 months of being in one of their MANAGED properties. Also told me that 100% of the rent goes to the owner which we all know is rubbish as they get commission from renting these properties. Also having looked backed at my agreement I see I was charged when they are not supposed to be charging people now. Absolutely SCANDALOUS. Do not waste your money with this company as they simply do NOT care about you as an individual.
5/5
TrustpilotThank you Agnese!
We were tenants at a property managed by Agnese Rees and the service she provided was excellent, especially during our last months of tenancy. She quickly replied to all our emails and arranged with the landlord for our tenancy to be extended when we realised that it would have taken us longer than expected to move into our new property. She was always on top of all the maintenance issues we reported, arranging for them to be fixed in a timely manner.
5/5
GoogleShannon Smith is the best agent i ever meet ....i am very happy , she make my dreams come true !! Prospect Estate Agency team is very professional i am so happy i found them ! i recommend for everyone .
5/5
TrustpilotProspect 10 stars if I could award them
Prospect and Beth Murphy in particular, did an amazing job in my search for a new home. When a purchase with a different estate agent fell through in December 2020 I contacted Beth with my requirements. Beth had one property coming on the market that week which she was sure would suit me. She was so right, it ticked every box. Within 12 weeks I was able to move in to my new home.If you want an estate agent who will listen to your requirements and work to ensure a satisfactory purchase and I would also suggest sale, then I suggest speaking with Beth.
5/5
TrustpilotProspect 10 stars if I could award them
Prospect and Beth Murphy in particular, did an amazing job in my search for a new home. When a purchase with a different estate agent fell through in December 2020 I contacted Beth with my requirements. Beth had one property coming on the market that week which she was sure would suit me. She was so right, it ticked every box. Within 12 weeks I was able to move in to my new home.If you want an estate agent who will listen to your requirements and work to ensure a satisfactory purchase and I would also suggest sale, then I suggest speaking with Beth.
5/5
TrustpilotExcellent customer service
I recently put my house on the market with Prospect Estate Agents in Warfield. Paul came to value my house on a Thursday and listed it for sale on Friday. By Tuesday I'd had 4 viewings, which resulted in a full asking price offer. All of the staff were very helpful and friendly. I was then contacted by Beth who was the person over seeing the sale, again, very helpful and friendly. I have no hesitation in recommending Prospect.
5/5
GoogleHaving let property on and off over the last 20 years and had indifferent experiences, I have been very pleased and impressed with Prospects since I have been allotted Becky Baxter as my property liaison manager. She has proved to be all I expect in a letting agent which is, efficient, prompt, polite and courteous with excellent attention to detail. Without doubt the best property liaison manager I have had whilst being with Prospects over the last 15 years.PositiveProfessionalism
5/5
TrustpilotDani Smith has managed our letting very…
Dani Smith has managed our letting very professionally. She is always prompt to respond to enquiries from us and our tenants which gives us both great peace of mind. Thank you Dani.
5/5
TrustpilotExcellent responsive service.
I have always been impressed with Prospects services. Dani Smith has recently become my property manager and it is so nice to have someone managing my property who responds quickly to any queries and lets me know if the tenants have any problems. Recently a contractor gave quote for a call-out and as it was a little higher than usual, Dani called me first to check if it was still OK to proceed. I very much appreciated that as it shows great initiative !!
4/5
TrustpilotProspect have been great in helping me buy my first home…
Prospect have been great in helping me purchase my first home. They were very prompt and helpful in arranging the viewings. They recommended their own partnered solicitors who were great at driving things forward. I did experience a period of delay after I submitted my offer as I went a while without being provided an update or being advised on any progress or next actions. That said, I was soon assigned a super pro-active transaction coordinator in Amie who was great at coordinating all the comms for all the parties and keeping me up to date. Calum, Cameron and Jordan from the Bracknell agents were all great as part of the process. Would highly recommend and will look to use Prospect again in the future.
5/5
TrustpilotHelpful and quick action
Sasha was extremely helpful while I was moving to a new flat, she still is. She's got good knowledge and management skills.
5/5
TrustpilotProspect property management
Prospect have been managing my property for just under a year, and as I work in education I have been incredibly busy during the pandemic. We were assigned Dani Smith, who has been patient, yet relentlessly following up on enquiries due to my not responding to phone calls or emails on time! Dani has worked incredibly hard to organise both gas safety and EiCPs as well as the recent renewal. Dani has remained professional throughout and I cannot recommend her highly enough.
5/5
TrustpilotI moved in to my sheared house about 7…
I moved in to my sheared house about 7 months ago at first I was worried due to never being on my help but the help with Prospect its made it so much easier for me.The one person that has stood out to me is beckie any problem we have she is always hot on her heels to help and get the problem solved :) we have been given a new set of cleaners after telling beckie the last were not good and in a matter of weeks she was able to get someon in for a deep clean and get new cleaning in that are so friendly and do amazing job. Im very grefully we have people like beckie to help us all out and make living in our homes a lot better
1/5
TrustpilotProspect Estate Agency, Lettings, Wokingham
I moved into a house 2 weeks ago, managed by Prospect in Wokingham. I agreed with the "Client Manager " ( an oxymoron if ever there was one ) that certain tasks would be carried out prior to the move. On the day, I found that some had not been done, indeed, I had to do one of them myself. 2 weeks after moving in, I am still waiting for one to be carried out. The "Client Manager" is now arguing that I didn't ask for what we agreed on. The same person arranged for the house to be cleaned on the 24th, when I pointed out that we were moving in on the 20th !! He also did not advise the accounts department that the move-in date had been moved forward to the 20th, so I was asked to pay a deposit of X amount, which I paid, only to be told that I had underpaid and needed to pay more. I had not underpaid, I had paid the amount I had been asked for.Having moved in, hardly a day has now gone by when I haven't had to log at least 1 defect in the property, this morning, it was 3 !! Having discovered that there was no heating on a freezing February Sunday evening, I rang the emergency maintenance helpline ( another oxymoron ), and I was told that, as nobody in the house was vulnerable, it would have to wait until they opened at 09.00 the next day. A week later, at 05.00, water was dripping from the pipework in the ceiling and onto the floor in the living room. Again, I rang the "helpline", expecting an emergency plumber to be called, only to be told that I should turn the water off at the stopcock ( which, I discovered was seized solid !! ) and they would start dealing with it when they open at 09.00, FOUR hours later !! A major issue had now been discovered in the heating system and I now have to have the heating on 24 hours a day, as the leaks occur when the pipes cool down. Needless to say, the "service" I have received has been appalling. BTW, I know that Julie in maintenance is trying her best, but must be overwhelmed with all the maintenance issues I have had to raise. In my opinion, this rental should never have taken place with the house in this state and I feel I have been a "snagging" guinea pig for the last 2 weeks. If I could award Prospect, Wokingham negative stars, I would have done so.
5/5
TrustpilotBeth was extremely informative about…
Beth was extremely informative about the viewings I had!
5/5
TrustpilotExtremely happy with the service
I have been attached with Prospect Estate Agency for a year now, my account being handled by property manager Beckie Baxter and assistant property manager Dani Smith. I have just completed my rent agreement contract renewed for another year now and it's needless to say that I am extremely pleased with the promptness of both Beckie & Dani every single time regarding any query/ issue/ action raised and they have dealt it with utmost politeness at the same time. I am looking forward to another successful year of my stay in this rented property and enjoy the same privileges as earlier.Thank you very much.
5/5
TrustpilotGreat service
My experience with Prospect has been very positive so far. I have been using Prospect them to manage two of my properties. The entire team is great and very supportive. The process of managing my properties has been very smooth and have been updated the process throughout. The management charges are reasonable but any work quotes I receive from their contractors are more expensive compare to the market.My current Property Manager, Beckie Baxter, has been really great answering my queries immediately and always keep me update with the progress.
5/5
TrustpilotMaintenance help
Melissa Fisher was excellent and readily available to help when we had an issue with our washing machine. Melissa was willing to stay late after work to ensure the problem was sorted- thank you.
5/5
TrustpilotTenancy renewal
Sasha was a great help with our tenancy renewal. We were kept informed throughout the whole process and it was made extremely easy. Sasha was very efficient and professional.
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