5/5
TrustpilotFantastic Service
Fantastic service - professional, prompt and takes away all the stresses involved with property management. Agnese is brilliant and always on hand to help, no matter the issue. Highly recommend.
Trusted Agent profile · Reading
Prospect Estate Agency Reading reviews
★★★★★
1,995 reviews across 2 platforms
24 King Street, Reading, RG1 2HE
Prospect Estate Agency's office in Reading, at 24 King Street, is rated 4.7 out of 5 across 1,995 reviews on two platforms, including 337 Google reviews rated 4.5.
Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotProspect Wokingham
I had 3 viewings last week with Charlie from Wokingham branch. He was polite and personable and allowed me to look at properties at my own pace without putting me under any pressure , just pointing out important features at the properties . The fact that I did not choose any of the properties we viewed in no way reflects on his professional skills. Indeed, it’s in large measure due to his courteous demeanour I would be happy to come back to Prospect again should they have more suitable properties.
5/5
TrustpilotEffortless Move
Anna Elema was amazing through out the process and made it a very effortless process for me. Also always on the phone at a drop of a hat to help guide and advice me.
5/5
TrustpilotAmazing service from Anna
Anna has been amazing right from the start, she made the application process really easy. She is an asset to Prospect. I’ll happily recommend her to anyone searching because I know they will be in good hands.
4/5
TrustpilotHouse Rental
Rented our house through Prospects for the last couple of years. A good rental service and friendly approach with timely resolutions to any issues. Special thanks to Agnese Rees for all her help
5/5
GoogleThank you to Laney Thompson who has been excellent managing Lincolnshire Gardens and for that reason I have agreed to pass over another property for Prospect to manage Thanks for your excellent support Laney
5/5
TrustpilotExcellent
I brought a flat recently through prospect,I cant fault the staff especially Aimee and Callum from Bracknell branch Very helpful when I was looking and Aimee has done a brilliant job chasing things up for me
5/5
TrustpilotGreat Customer Experience
Abi was professional, punctual and informative providing a great customer experience.
5/5
TrustpilotBeckie Baxter
I am very pleased with the service provided by Beckie Baxter through Prospect Letting Bracknell.Beckie is my new point of contact and has resolved a few issues for me promptly and with efficiency. A credit to the company.
5/5
TrustpilotMaria is one of the best real estate…
Maria is one of the best real estate agents I have ever worked with! Always going an extra mile in order to help and support our needs.
5/5
TrustpilotExcellent service from Prospect
My experience with Prospect has been excellent to date. I currently have my apartment up for sale and so far the process has been managed really well. Grace in particular has been really good on all the house viewings, she's very considerate with people viewing our place and keeps me updated throughout including once the viewing has ended and feedback afterwards. My little boy has taken a shine to her so has affectionately called her 'Grace House Lady' and she's always so great with him!Although our apartment is still up for sale, with how I've been looked after my Prospect so far, I'm more than happy with the service and would recommend anyone to use for their sale/let/purchase.
5/5
TrustpilotReally good service.
We recently sold our house and bought through Prospect in Warfield. I cannot praise the staff there highly enough. They were all flexible, helpful and prompt. Our client manager, Beth, was exceptional. She was flexible in fitting her calls and e-mails into our working lives, gave regular updates about the process and her attitude and service was superb. She was approachable and friendly in all of our communications and it felt like she was personally invested in the success of the move. I would highly recommend using Prospect and would in the future if I could bear moving again!
5/5
TrustpilotBrilliant Sasha Byrne
Sasha Byrne has been super helpful. Quick to respond to her emails and always goes extra mile to address any issues we put before her.
1/5
TrustpilotDisgusting state of rental property
When I visited the flat to look around, I was wearing a mask which meant I didn’t realise how dusty it was until I’d moved in. The surfaces were sticky, soft furnishings smelt musty and were covered in dust. The fridge had mould growing in it (not obvious until it was turned on and the smell gave it away) and the inside of the shower unit had mould all over it. Black mould came out of the shower head when turned to one of the other settings. The washing machine also had mould growing in it and I can’t get the mouldy smell out of it. When I complained about it, I was told that it has been ‘domestically cleaned’ and I just needed to leave it in the same state when I moved out (not sure how I’m expected to grow the mould back?!)Numerous things were broken: 2 of the taps on the bathroom had water pouring out of them (they weren’t when I visited the property). The balcony door didn’t open, the shower leaked and one of the cisterns was leaking into the toilet. The hob smoked when I turned it on and the switch for one of the extractor fans was missing.I moved in on a Saturday and tried to contact the Prospect maintenance department immediately to report the issues but no-one picked up. Again on the Monday, I couldn’t get through to anyone until I went into the offices and was given contact details of someone who, yep you guessed it, didn’t pick up. It wasn’t until the Wednesday that someone finally contacted me. When I complained, I was told that I would get a call from someone to discuss who rescheduled it over the course of 3 days and eventually stopped bothering.I’d never rent from Prospect again and am automatically discounting the idea of buying a flat that is marketed by them. AVOID.
5/5
TrustpilotWe used prospect estate agency in…buying a house
We used prospect estate agency in Maidenhead to buy a property that we really loved. It was a pain for us to get hold of the seller, however the agents at their Maidenhead branch were very helpful and thorough in getting hold of the seller throughout the buying process until exchange of contracts. I would want to thank specially Ryan, Jordan and Betsy for all their help, support and professionalism in helping us complete the process and going above and beyond. We would definitely recommend them to our friends and family. Thank you again to all of you!
4/5
TrustpilotAgents have a lot of catching up to do.
The agents do not have a good record with their customers, normally, as the feeling is they charge a lot of money but do not do very much.This has been borne out from their experiences over the years with themThere is thus a built-in resistance towards them, the agents, from the start.But I am pleased to tell you that the normal service levels are not ones doled out by Sasha AllenShe has been both courteous and useful in her replies to queriesSo, well done and thank you for the extra service levels experienced
5/5
TrustpilotAimee smith the co-ordinator was a star…
Aimee smith the co-ordinator was a star , she was really helpful as a go between. Cameron was on the ball from start to finish and was impressed with the all around service.
5/5
Trustpilotexcellent service from Sasha Byrne
I need to renew the tenancy agreement as the completion of my new home was delayed. The period is only a couple of months. When I asked for help from Prospect, Sasha helped contact the landlord immediately and gave me constructive suggestion on adding a break clause so as to make it more flexible. When I raised up questions or requests, her reply is always prompt and reliable. She is very professional. Thank you.
5/5
TrustpilotMet with Natasha who was extremely…
Met with Natasha who was extremely helpful. Natasha took the time to answer my questions and queries and was very knowledgable. Natasha demonstrated understanding of my situation and additional time for information on a particular property.and went out of her way to provide me with extra resources and various options i could consider when deciding. Excellent customer service
5/5
TrustpilotAgnese is always very professional
Agnese is always very professional, prompt and polite. I have had 2 issues during my tenancy and they have both been dealt with very quickly and in full. I would recommend the agency.
5/5
TrustpilotGreat service
Great service, extremely good communication throughout the sale & purchase of new house. Friendly, respectful and courteous team at the Bracknell Branch, and their sales director Roberto. Thank you all 😂
Agent replied · 23 August 2024
Thank you for your 5* review, Elizabeth.
1/5
TrustpilotMost shocking company I've ever engaged with
I genuinely couldn't stress enough to stay away from this business. They ignored the landlady for 6 weeks over a very simple request under her fully managed lettings contract. The only way we eventually managed to get them to contact us was by 3 visits to their offices with complaints letters (during the lockdowns!). They then went through another series of failures with the day to day management responsibilities being inadequately fulfilled and their own policies ignored. Given the dissatisfaction, the landlady provided 3 months notice to terminate her contract and they keep offering discounts for future services suggesting she cannot terminate her contract unless the tenant is served notice to leave. Following this shock that a company would allow someone to be put out of their home in order to end a contract that has clearly been broken, the issue was escalated to head of lettings in Reading. After another 3 weeks of zero response despite multiple attempts to contact, the bullying tactics from Prospect continued. Saying that they could not terminate the contract unless the tenant was served notice, and more recently, out of the blue they said they would allow termination if a very significant fee was paid. There isn't anything in the contract to suggest a fee must be paid to terminate the contract and the loss of trust and faith in Prospect to manage a property has gone way beyond any stage of repair. As a result, the stress, worry and ill health as a result continues and this issue is being raised with the local MP to notify them of the types of organisations they have in their constituency. STAY AWAY FROM THESE BULLIES AND MONEY GRABBERS AT ALL COSTS.
5/5
TrustpilotTenancy Renewal…
Just a note to mention that the Renewal of the tenancy agreement was very smooth. Shasha kept me informed at all stages, informed me of the fees and completed the renewal to my satisfaction.
5/5
TrustpilotAn absolute delight to deal with!
For almost 2 years i have had the pleasure of dealing with Prospect and I couldn't be happier. Always consistent and exceed my expectations every time. I have had some shocking experiences with other Estate Agencies however would recommend Prospect to anyone. I also have the added pleasure of dealing with Agnese Rees who is an absolute superstar! She is polite, professional and always goes the extra mile! Thank you Prospect and Agnese for making every interaction with you a breeze!Storm
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