Prospect Estate Agency Reading reviews

★★★★★ 1/5

Trustpilot

A hard review to write

A hard review to write. Prospects have levels of tenancy agreements with landlords which means they take no part other than marketing the property. This made them useless when asking for help with a bad landlord. They are to blame for misrepresenting the property, claiming things worked when they did not, and claiming the heating would be 30-40 pcm when it turned out to be closer to £200 pcm. In a proper relationship the agents would make sure the tenant had a fair deal; the agents here gave no real help and became aggressive when challenged. The property itself was poorly maintained. Al in all a most unpleasant experience; would never go back to these people.

J · 14 May 2022

★★★★★ 5/5

Trustpilot

Harmonic Stress Free Property Management

As a tenant of Prospect for over 10yrs in 3 properties, and working the past years with Beckie Baxter, my property manager, I have found the process of renting, maintaining, repairing, renewing my tenancy totally seamless and stress -free. Not wanting to complain about previous managers, however, in Beckie's safe hands, feel I have nothing to worry about and that Prospect have my back covered (and my landlord’s too, which is equally important) 😊. Well done Prospect !

Dhammica · 4 August 2022

★★★★★ 5/5

Trustpilot

I can highly recommend Agnese

I can highly recommend Agnese. She has always been very helpful and proactive whenever I have had queries in connection with our apartment. It is a pleasure to have her on our account.

Trevor · 14 March 2022

★★★★★ 1/5

Trustpilot

The Agency have employed lots of people…

The Agency have employed lots of people gor nothing . They dont have chance to sort it problem with profesional manner . They say something and do other thing. They dont follow the law for the renting out the Properties in unsuitable condition. They expect the people take the property after They just pretended was painted and cleaned with the professional and is look like 5 years old child done it. And most of things was broken in the property or not working order , When They rented out and asking the Security deposit 5 weeks plus 6 months rent advance . Shame full company . Dont try to rent with them exactly not before you properly checked state of property.

Jessica · 29 April 2022

★★★★★ 5/5

Trustpilot

Great service!

Very happy with the service that Agnese and the team provide.As a landlord it is good to know that my property is in good hands and any issues that may arise are dealt with promptly and effectively.

Mark · 7 July 2021

★★★★★ 5/5

Google

I had a really good experience with Prospect Estate Agency Bracknell. Everything went smoothly and things like viewing, doing paper work, checking in were well managed. Olivia was very helpful and always in a good manner. I would definitely recommend the agency for anybody in the future.

Peter · 18 June 2016

★★★★★ 5/5

Trustpilot

The best agency in the Bracknell area

The best agency in the Bracknell area. Anna and the team were amazing and very professional in finding me my next home. I would highly recommend them. Anna went out of her way to make the process simple and easy.

Daniel · 23 October 2020

★★★★★ 5/5

Trustpilot

Thank you Melissa Fisher 😗

Melissa Fisher from Wokingham Office has been very helpful with me and moving out of one off there property in Wokingham also sorting out problems with the landlord in this very hard time. Thank you so very much 😘

Nigel · 20 January 2021

★★★★★ 5/5

Trustpilot

Melissa Fisher from Wokingham - excellent!

Since Melissa Fisher from Wokingham branch has taken over as my property manager there has been huge improvements in service and communication. She really is fantastic and has made renting through Prospect such a positive experience. Thank you Melissa!

Carly · 13 January 2021

★★★★★ 5/5

Google

Calum is really helpful, patient and responsive. All the calls/messages I made to him was responded and problem sorted which made me really happy and felt safe. Thanks Calum! Thanks for helping me get my lovely home!

Eudora · 17 June 2021

★★★★★ 5/5

Google

I feel the service is of the highest quality. Since Beckie Baxter took over my account nothing has been too much trouble for her. Her communication and quick responses to issues have made prospects a pleasure to deal with. Thanks Beckie!PositiveProfessionalism

John · 17 June 2020

★★★★★ 5/5

Trustpilot

Always exceeded expectations

Very much recommend Prospects for renting. Julie Jacobs provided an excellent service to us, sorting out any issues we had very promptly every time. She also provided excellent customer service at checkout. An incredible asset to the company and customers.

Mel · 2 October 2020

★★★★★ 5/5

Trustpilot

Natasha was very confident and helped…

Natasha was very confident and helped us alot in what we are looking for

Keaton · 3 December 2023

★★★★★ 4/5

Trustpilot

Great viewing

Great viewing, informative and knew her patch, thank you Abi

Michael · 28 February 2024

★★★★★ 5/5

Trustpilot

I have been letting my properties…

I have been letting my properties through Prospect. Julie Jacobs has been most helpful to me. She is aware of the questions that need answering. As a property manager she is excellent.

Caroline · 6 April 2022

★★★★★ 5/5

Trustpilot

I would like to thank Danniella Wylie…

I would like to thank Danniella Wylie for her assistance and professionalism during the process of letting my flat. She certainly made this transaction so smooth and she is very pleasant to deal with.Wishing her all the very best! Jaleh Chaplin

Jaleh · 29 May 2020

★★★★★ 5/5

Trustpilot

Steph was a great help ...

I recently purchased a new build via Steph at Larks Hill Green (New Homes based in Wokingham)Steph kept me updated every step of the way, liaised effectively and efficiently and was a great help when purchasing my first property.

Jonathan · 20 December 2020

★★★★★ 5/5

Trustpilot

Thank you to Beth for helping me whilst…

Thank you to Beth for helping me whilst I have been viewing properties.

Kristy · 19 December 2023

★★★★★ 5/5

Trustpilot

Great customer service

Our experience with Prospect Bracknell has been excellent. Anna, who was handling our application, has been a great and reliable contact throughout the whole process. Any queries we had were investigated and resolved in a timely fashion.

Keira · 19 May 2021

★★★★★ 5/5

Trustpilot

Overall an incredibly nice estate agent…

Overall an incredibly nice estate agent to transact with.Virginia in particular was fantastic in progressing the transaction and keeping me regularly informed - Thank you Virginia!Highly recommended

Paul · 28 October 2022

★★★★★ 5/5

Trustpilot

Amazing customer service

I have been renting a property from Prospect for the last 6 months and I need to say that the customer service is amazing. From getting detailes about the property before renting, to making a really fast appointment for viewing, to all the paperwork part. After getting approved to move in, the senior property manager, Agnese, was always in touch with me. She helped me a lot after I settled in the property, provideing a good communication between renter-agency-landlord. Easy to reach, fast at solving issues. Thank you.

ANDREEA · 14 March 2022

★★★★★ 5/5

Trustpilot

Fantastic!

Fantastic customer experience with Beth. She was so helpful and informative throughout. I highly recommend Beth and Prospect in Warfield. Thank you Beth for all your help and guidance.

BT · 28 July 2022

★★★★★ 5/5

Google

We are very pleased with the way that Laney has handled problems that have arisen in our property over the last few months. The information has been clear, the problem solved and I believe our tenants are happy, which makes us happy too. Thank you Laney

Elizabeth · 18 June 2016

★★★★★ 5/5

Trustpilot

Thank you Beth!

Have to give credit where credit is due & thank Beth for her help on my search for a family home. She’s incredibly knowledgeable and super friendly. Highly recommend.

Lauren · 25 July 2022