Trusted Agent profile · Reading · Berkshire
Verified
★★★★★
1,359 reviews across 4 platforms
11-12 Market Place, Reading, Berkshire, RG1 2EG
Part of Parkers, see every office.
Parkers's office in Reading, Berkshire, at 11-12 Market Place, is rated 4.4 out of 5 across 1,359 reviews on four platforms, including 761 Google reviews rated 4.4. It won Gold in The Trusted Agent 2026 awards.
761
Reviews on Google
This office
50
Reviews on Facebook
This office
417
Reviews on Trustpilot
This office
131
Reviews on allAgents
This office
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Property is our passion and Parkers have been selling and renting homes in Reading and beyond for over 60 years. With coverage across Berkshire, Oxfordshire, Hampshire, Wiltshire and Gloucestershire we can offer you the very best of services whether you are looking to buy, sell or rent. We are an independently owned estate agency franchise serving the Reading area since 1999. The Franchise Group extends to nearly 400 offices operating under 6 established brand names nationwide. Our main areas of business are residential sales and lettings, property management, financial services and land & new homes.
The Trusted Agent 2026 results for Parkers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
4/5
GoogleComing from London, and dealing with estate agents there, I have found the team at Parkers very friendly and helpful, although a little slow to respond to queries. They are also the managing agent for the flat we are now renting, and in that regard their service have been exceptional. Thank you all!
Many thanks for the 4 star review, Charlene. We are glad you've been satisfied with the service.
1/5
GoogleI felt that, throughout the entire letting process, information was withheld from me and I was ludicrously overcharged for services which I was told were "non-refundable." More importantly, charges seemed to keep being added on as we progressed through the letting of the property without any forewarning, and as a final slap in the face, you even charged for giving me a reference for my next property! Overall I feel that I was taken advantage of throughout the entire tenancy by yourselves, the only relief coming from the 3rd party company who managed my deposit. I have had to wait slightly more than a year since my last contact with Parkers to give this feedback as the thought of another interaction with them gives me panic attacks. I think you are nothing more than con-artists and shall warn everyone and anyone who thinks about using your services to stay away. It is because of businesses like yours that people do not trust estate agents.NegativeProfessionalism, Value
4/5
GoogleI bought my property through Parkers Reading and was very pleased with their service. They called me regularly with updates on the purchase, which was completed in 10 weeks time. The agents at Parkers were all very helpful, therefore, highly recommended!
5/5
TrustpilotVery professional & polite
Very professional and polite. Thanks to Marc, Damien, Harry and all the team for all their help. You have been great with all the regular checks and updates! Thank you so much.
5/5
TrustpilotKept in touch with constant phone calls…
Kept in touch with constant phone calls and emails to let us know every step of the way where our sell was at. All members of staff very friendly and polite.
Thank you for the five-star review, we believe in giving the best customer service with quick and insightful communication, keeping you updated every step of the way. All so you can enjoy the homeowner journey!
5/5
TrustpilotOutstanding service
Emma has been wonderful from beginning to completion, helpful, timely, she went above and beyond to ensure a smooth completion (in spite of difficulties within the chain) and provided us with a service that was outstanding.
5/5
TrustpilotExcellent professional agents with a…
Excellent professional agents with a massive client Database. We chose them initially as they had the largest stock of Edwardian and Victorian properties. They from the moment we signed up. Had a number of prospective viewers and the house sold within the week. Unfortunately this fell through the first time and the house was marketed once more again, a week later was sold once more. Due to concerns of issues with the Virus with the seller of the house we were buying became complicated. At which point Damien from Parker’s stepped in driving the sale relentlessly. I have nothing other than the greatest respect for his single mindedness in bringing the sale to a positive conclusion.
5/5
FacebookI have rented through a number of estate agents over time and I can say with confidence that Parker Reading provided an outstanding service. All staff we're polite and professional and went above and beyond expectation on numerous occasions.
1/5
allAgentsPoor
Was a tenant with Parkers for a number of years. Avoid this company at all cost. The property was let to us in a horrific state and the property manager failed to respond on a number of occasions. When the property moved from Samuel James to Parkers, they lost the keys on the move over and we had to arrange getting the keys cut to give to them. They did not replace the lock, putting us in a huge security risk. They also left a huge hole in the front door when they changed a faulty lock leaving us at risk. During the COVID-19 pandemic, Parkers failed to follow their own guidelines and staff attended with no PPE including no face masks or sanitiser, putting me at risk. In a complaint, the Managing Director did not wish to comment, nor did they answer any of the complaints raised. They left us with a shower that ran between scalding hot and freezing cold and spat limescale at us, a fridge that would freeze food and a washing machine that flooded the kitchen when put on a 60 cycle. The company is an absolute shambles, and has lied to me and tried to blame me for the majority of the issues raised. When looking for rental accommodation, avoid Parkers at all costs, their staff do not care about paying clients. Look elsewhere and save yourself the bother.
1/5
allAgents"Poor..."
Was a tenant with Parkers for a number of years. Avoid this company at all cost. The property was let to us in a horrific state and the property manager failed to respond on a number of occasions. When the property moved from Samuel James to Parkers, they lost the keys on the move over and we had to arrange getting the keys cut to give to them. They did not replace the lock, putting us in a huge security risk. They also left a huge hole in the front door when they changed a faulty lock leaving us at risk. During the COVID-19 pandemic, Parkers failed to follow their own guidelines and staff attended with no PPE including no face masks or sanitiser, putting me at risk. In a complaint, the Managing Director did not wish to comment, nor did they answer any of the complaints raised. They left us with a shower that ran between scalding hot and freezing cold and spat limescale at us, a fridge that would freeze food and a washing machine that flooded the kitchen when put on a 60 cycle. The company is an absolute shambles, and has lied to me and tried to blame me for the majority of the issues raised. When looking for rental accommodation, avoid Parkers at all costs, their staff do not care about paying clients. Look elsewhere and save yourself the bother.
5/5
allAgentsI live overseas and have
I live overseas and have great peace of mind knowing that Craig, Damien and the team are looking after my rental properties. Their experience, local knowledge and straight forward approach is refreshing and very much appreciated. Thanks guys, Marc Pollard..
1/5
TrustpilotRoom not furnished
Setting up the viewing and securing the flat was a simple process. However on the move in day, one of the bedrooms had only a mattress in it. No other furniture, even though the property was marketed as a 3 bed furnished flat. When we went to view the flat, the room was furnished but no one told us it belonged to the current tenant. The landlord refused to furnish the room or even pay towards new furniture and Parkers were equally as useless suggesting that person can just sleep on the floor until we buy our own furniture. Considering the person works for a key business during a pandemic it's a shame and a big disappointment.
5/5
GoogleParkers are really the best and easy to get a property
Thank you for the five-star review and thank you for choosing Parkers - do lets u know if there is anything else we can do to help your home journey!
5/5
TrustpilotWould highly recommend
Would highly recommend - although the purchase didn't complete - over the attempted purchase the staff were excellent. The sale didn't complete due to a lease clause - however, at all times they did their best to progress the purchase liaising with the vendor, solicitors etc.
Hi RC, I'm sorry to see this review, our team pride itself on giving five-star service. As we can't source your information from your TrustPilot profile, please contact our team who will be more than happy to assist you. 0118 957 5455
5/5
GoogleVery high efficiency, proactively support and market.
Thank you for reviewing our services, Eric.
1/5
GoogleI’ve rented with a total of 5 lettings agents and never have I been met with such incompetence, negligence, and apathy as when I rented with Parkers. They are incredibly hard to get a hold of, and when they do finally answer the phone, they are rude and patronising. They ask to send documents which you’ve previously given them and do all they can to suck any money out of you without an ounce of empathy. If I ever have to rent again or am in the fortunate enough position to rent out a property myself, Parkers would be the very last company I choose. Frankly, I hope someone takes over the management and teaches them all a lesson in good customer service.
5/5
TrustpilotFirst Time Buyer
Great service from Parkers during my not so simple first time buyer purchase. Dealt with Damien throughout who was very attentive and informative.
5/5
GoogleVery happy with the team at Parkers Reading. Everyone I dealt with there for the sale of my flat were attentive, professional and always in communication. They would be my first choice for anything related to buying/selling property.
5/5
GoogleMarco Lemmo Was highly professional and responded to all my queries, giving me detailed explanation as well as politely educating me on processes in the system as a new tenant. Well done Marco. Thank you Parkers.PositiveResponsiveness, Professionalism, Value
Thank you for the five-star review David! It is amazing to see that you enjoyed working with us. Marco will always go above and beyond for his clients and succeeds in helping making sure the entire process is as easy and stress free as possible. Let us know if there is anything else we can assist with!
3/5
GoogleParkers have been my letting agent for 6 years, and while they are always polite and reliable to contact, some of the subcontractors they use are appalling. It makes me wonder why people pay for them to organise repairs when the tenants, landlords and letting agent spend more time chasing a third party.
Hi Sam, apologies for the delayed response. Having looked into this, I understand your complaint relates to a contractor not turning up at the time they'd indicated when arranging a visit and not contacting you to advise they were running late. Please accept our apologies for this, we do ask all contractors to keep tenants informed if they cannot attend as originally promised. I would like to take the opportunity to thank you for your comments about Parkers. Please rest assured we have addressed the issue with the contractor in question and have advised them of your comments to help them improve their service to our tenants. If you wish to discuss this or any other concerns you may have, please contact me on 01189575455. Mark Brooker, Lettings Director
5/5
allAgentsThe whole team were very
The whole team were very efficiant. Especially Amy and Damien, who kept me updated through out the whole of my purchase. Only called me with relevant properties that matched my criteria, which helped me to find my perfect home!!
5/5
TrustpilotMark
Mark, Sam and Archie all very professional and helpful. All process went quick and smooth. Well done! Great team!
Thank you for the five-star review Nicoleta, we're so glad we could help you secure your new home. Please let us know if there is anything else we can assist with.
4/5
TrustpilotRuby McGrath is our property manager
Ruby McGrath is our property manager. She has been very good in communicating and accommodating our needs to make the move in as smooth as possible. I highly appreciate her work .
Thank you for the wonderful review Shashank! Ruby is an incredible member of the lettings team and provides some of the best customer service. Please let us know what else Parkers can do to turn this into a five-star review 😃
5/5
Googlegreat support, friendly and competent people.
Thank you for the five star review Simone!
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Yes. In The Trusted Agent 2026 awards: Parkers, Reading won Gold.
Tell us what you need and we'll pass your enquiry to Parkers Reading and up to three other top-rated agents near Reading.
