Trusted Agent profile · Reading · Berkshire
★★★★★
324 reviews across 2 platforms
7 Prospect Street, Caversham, Reading, Berkshire, RG4 8JB
NEA Lettings's office in Reading, Berkshire, at 7 Prospect Street, is rated 4.6 out of 5 across 324 reviews on two platforms, including 320 Google reviews rated 4.6.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleCharlotte from NEA Lettings was very helpful during my pre rental process for a house in Caversham. Communication was excellent throughout!
Dear Andrew, Thank you for your kind words. They are greatly appreciated by all the team@NEA. Kind regards
5/5
GoogleMet Charlotte for a viewing and she was incredibly helpful at helping me find a suitable place to live. I hope we can lock somewhere down in the new year.
Dear Jasper, Thank you for your kind words. We are delighted you had a great experience with NEA. We wish you well in your new home. Kind regards The team@NEA
5/5
GoogleCharlotte at NEA was fantastic to work with. She was always quick to respond to any issues or concerns, and she made the rental process hassle-free. I would highly recommend her and NEA to anyone looking for a reliable and professional property management team.
5/5
GoogleSelling a house is not going to be without some ups and downs. That's when you need calm heads with experience to support you through the process. That's what you will get with Mark and Gareth from start to finish. Thanks for your help.
Dear Angus, Thank you. It was a pleasure and we wish you well in your new home. Your kind words are much appreciated
5/5
GoogleRented through them for few years. Always found them polite, responsive and professional. Liz from the property management team is the ultimate professional. One thing I liked was that all the contractors they used were local people, with good skills and local knowledge. If we ever came back to Caversham they would be our first point of call.
Thank you Musaab, we hope to work with you again some day
5/5
GoogleNicholas Estate Agents handled both the renting of my property as well as the sale of my property. They were professional and efficient in carrying out both tasks and were very competitive. In my experience they are an estate agent with integrity and I would recommend them strongly to anyone interested in selling or letting a house in the Reading area.
Thank you Melissa, we wish you all the best in the future
5/5
GoogleCharlotte Ashley was very helpful and knowledgeable on our viewing. Absolute superstar!
5/5
GoogleSuperb experience with Mark and the team. Thank you
Thank you Mrs Jones
5/5
GoogleI'd great experience with NEA while exploring property to rent, Charlotte has been very helpful throughout the process.
5/5
GoogleNEA marketed our house for rental a year ago and have managed it since. They are unfailingly helpful and courteous, keeping things simple for us and our tenants, but attending to issues when needed. What they say they do.PositiveResponsiveness, Quality, Professionalism, Value
Thank you, we wish you all the best in the future
5/5
GoogleNot only did an excellent job brokering our letting and drawing up the agreement (very professional, no-nonsense and communicative team) but also went the extra mile to advise on a couple of issues whilst the landlord was away on holiday. No obligation to help out, but more than happy to do so. Very impressed and would happily recommend.
Thanks John, always good to help!
5/5
GoogleWe are a family of 4 and have happily rented two properties through NEA. We are pleased to have experienced their professional services, both in the letting process with Abigail and the management of the properties (including landlords and contractors) with Emma. We have recommended them to friends and will continue to do so.
Thank you Rob for your kind comments
5/5
GoogleI have been renting from this agency since September and I must admit I received a great and attentive service by Marilyn Carter who has been acting promptly and very professionally. I am definitely thankful for Marilyn’s service. Thank you
5/5
GoogleI rented an house with Nea lettings for two years and my experience was very positive. Very professional and honest people, the service I received was excellent. I usually do not make reviews but after having received services from other Real estate agencies I can state that they deserve my five star feedback.
Thank you Piero, we miss you and wish you all the best
5/5
GoogleWe picked NEA to sell our house because Mark came across as genuine and not at all 'Salesy'. Mark and Gareth did a wonderful job, managing multiple offers from several buyers. Our buyers even commented that we made a great choice of Estate Agent.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Lauren, we do hope you are happy in your new home
5/5
GoogleThank you Charlotte to arranged a viewing today. She is very nice and professional.
5/5
GoogleWe had several viewings with Gareth over the last few weeks and our experience was excellent. Polite, funny, and genuinely interested in our situation he was a pleasure to work with. Many thanks!
Dear Ed, Thank you for your kind words. They are very much appreciated. Gareth and all the team@NEA do their utmost to provide the best customer service experience we can. We wish you the best on your search. Kind regards Mark and the team@NEA.
5/5
GoogleJust want to give a shout out for Gareth who couldn't have been more helpful while we were looking for our property. Charming, knowledgeable and rather witty, it was a pleasure to shown round potential houses!
Dear Louise, Thank you for your kind words. Gareth is really pleased to be mentioned in person and even happier that you liked his humor. Thank you again from the Gareth and the team@NEA
5/5
GoogleWe picked NEA to sell our house because Mark came across as genuine and not at all 'Salesy'. Mark and Gareth did a wonderful job, managing multiple offers from several buyers. Our buyers even commented that we made a great choice of Estate Agent.
Thank you Lauren, we do hope you are happy in your new home
1/5
GoogleNot helpful when buying a property. Will unnecessarily both you with phone calls. Will also discourage ASBESTOS testing in properties with known Asbestos... Although I had to buy a property with them, I definitely won't be selling through them. I would hate to give them more of my custom.
Dear Sierra C We are very sorry to hear that you were unhappy with the service received from Nicholas. The offer to completion process took just 9 weeks and it is normal in a sale process to have regular communication with both vendors and buyers throughout that period. I am pleased to hear that we communicated with you as a lack of communication is the main cause for complaints within estate agency. If we don’t communicate effectively and regularly throughout this process then the sale is at risk of falling through or sales taking longer than everyone expects. You requested an asbestos survey on the back of your mortgage survey, Marks recommendation to you, having worked in the industry for over 25 years, was that it was highly unlikely in this house. However once we knew exactly what the surveyors were wanting to do and this was authorised by the sellers, access was arranged on the same day. You confirmed the report was negative and you were happy to proceed with the purchase. We do wish you the best of luck in the future, but if you would like to discuss this further, please do contact us.
5/5
GoogleRoz and Sara provided excellent advice and support in helping me to let out my property. They were incredibly efficient and a real pleasure to work with. I would not hesitate to recommend them to others.
Thank you Suzie for your kind words
5/5
GoogleI was greeted by Charlotte Ashley who was incredibly helpful and even more knowledgeable. Thank you for your help!
Dear Tom, Thank you for your kind words. Charlotte and the team@NEA to strice to deliver the best service they can. Thank you from all the team@NEA
5/5
GoogleThank you Jess Glynn Marla for helping me with my viewing.
1/5
GoogleNot helpful when buying a property. Will unnecessarily both you with phone calls. Will also discourage ASBESTOS testing in properties with known Asbestos... Although I had to buy a property with them, I definitely won't be selling through them. I would hate to give them more of my custom.
Dear Sierra C We are very sorry to hear that you were unhappy with the service received from Nicholas. The offer to completion process took just 9 weeks and it is normal in a sale process to have regular communication with both vendors and buyers throughout that period. I am pleased to hear that we communicated with you as a lack of communication is the main cause for complaints within estate agency. If we don’t communicate effectively and regularly throughout this process then the sale is at risk of falling through or sales taking longer than everyone expects. You requested an asbestos survey on the back of your mortgage survey, Marks recommendation to you, having worked in the industry for over 25 years, was that it was highly unlikely in this house. However once we knew exactly what the surveyors were wanting to do and this was authorised by the sellers, access was arranged on the same day. You confirmed the report was negative and you were happy to proceed with the purchase. We do wish you the best of luck in the future, but if you would like to discuss this further, please do contact us.
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