Every review we hold for the Reading office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHouse hunting is stressful at the best of times… Emily at NEA made it a smooth and enjoyable experience. She knew when to step in and offer details, opinions and ideas, but more importantly knew when to take a step back and let you check out the place without feeling rushed or pressured.
I asked for details of the property that weren’t available to hand but was promptly provided with all the details afterwards.
All round great experience before, during and after the viewings. Thanks Emily. 🙏
Kingsley · 6 April 2026
★★★★★ 5/5
GoogleTrying to move from Up North to South East of England was becoming increasingly challenging with the distance and viewing options. After series of disappointments, last minute viewing cancellations, Airbnb was seeming like the only viable option.
Coming into contact with Tonisha Thomas is why I now have an accommodation. She was pleasant and super helpful from the first conversation and made the whole experience very pleasant. Thank you once again Tonisha, I will happily recommend you again and again.
Mary · 30 March 2026
★★★★★ 5/5
GoogleWe’ve recently moved into a rented property and have had a fantastic experience with the team at Nicholas Estate Agents. Tonisha has been incredibly helpful throughout the entire process, from the initial viewing through to getting us settled in and arranging a few small jobs that needed completing. Her communication has been excellent, keeping everything running smoothly and efficiently. We really appreciate the support and would highly recommend their service.
At · 23 March 2026
★★★★★ 5/5
GoogleWe’ve had a really positive experience with NEA Lettings. Since moving into our new home, Karen has been extremely helpful in managing a few small maintenance issues that arose. She has been attentive, responsive, and has kept us fully …
Alice · 13 March 2026
Agent replied · 13 April 2026
Dear Alice,
Thank you for your kind words.
We wish you all the best in your new home and home we can resolve any issues … More
★★★★★ 5/5
GoogleI had a really smooth experience during my rental process, and Tonisha was extremely helpful throughout. She was responsive, clear in her communication, and always happy to answer any questions I had.
She made the whole process feel straightforward and stress-free, especially when explaining the next steps and requirements. I really appreciated her support and professionalism from start to finish.
Thank you again for all your help!
Era · 6 April 2026
★★★★★ 5/5
GoogleEmily was very knowledgeable about all the properties visited and organised. We have been looking for a property for the last year, and this was our best experience with an estate agent in Reading so far!
Beth · 16 March 2026
Agent replied · 13 April 2026
Dear Beth,
Thank you for your kind words. Great to see you are having the best experience with the team@NEA.
We very much hope are able t find you your home.
Kind regards
All the team@NEA
★★★★★ 5/5
GoogleHouse viewings are often quite stressful and they involve many critical decisions, however I'd like to give a shout out to Gareth. He's a really knowledgeable and approachable person, he definitely knew the facts about each property he showed us and never spammed my inbox with any property that didn't match what we were after.
We ended up buying a different property from another agent in the end, but it was nothing to do with anything he did wrong, and I'd certainly reach out again in the future.
Farah · 17 August 2024
Agent replied · 10 December 2024
Dear Farah,
Thank you for our kind words for Gareth.
Its great to hear positive feedback and if we can help you with your property in the future then we will be delighted to help.
Knd regards
★★★★★ 2/5
GoogleAt first everything was fine I was not the perfect Customer by a long way however I am paying for a service
We had offers which I was told to take which I declined I held on and on and eventually got my asking price
Once sold it all felt a little pushy the week up to the moving day a lot of phone calls all needless about what time are you basically getting out the contract said 2pm
On the day some old Rubbish about logistics 🤫 actually wanted to know at 0930 what time we are leaving several other calls followed in the end I said I would drop the keys of when I had finished moving
At 1330 I took the keys to NEA on going into the shop I got greeted by a lady asking what do I want I said to drop keys
She said he is on a call and is it rental or sales I said Sales she snatched the keys of me with out even a thank you
Once they have your Money it seems they don’t care I have emailed Mark Peto which I still haven’t had a reply
I was warned about NEA but thought I would give them a chance
Steve · 26 May 2024
Agent replied · 24 August 2024
Dear Mr Webb,
Thank you for email & review. I have tried calling you to discuss but unfortunately you were unable to have a civil conversation and hung up. From what I could gather you had no issues with the service you had received from NEA from our first contact back in 2017. You have unsuccessfully worked with three other Caversham agents. As you may recall we marketed your home in 2022 and received numerous offers one of which you accepted. You then decided not to proceed with above asking price offer and withdrew your property from the market. A year later you came back to ask NEA to represent your house sale. I presume this was because you were happy with the service you were receiving! Again we worked hard and generated multiple offers and one that you accepted. Despite all the issues and hurdles that arose we came up with a plan and invested our time and experience to ensure they were resolved. You have been updated with feed back on the process all the way. The service you have received throughout has been very good and we progressed the sale to exchange in a swift period. At no point in all this period have you had any reason to complain and nor did you. We have been polite and respectful to you throughout the transaction even though the team have thought you to be rude and ungrateful.
In the week before completion but after exchange the buyers had asked if they could bring in a contractor to look at a few things. All we have done is ask you if this is possible. This was a simple request that was done in good faith. No one was being pushy and as you were aware the contractor could not make the time and the buyer decided to do it post completion.
We do call clients in advance of completion to discuss keys and to ensure we have a smooth transition on day of completion. There is nothing pushy or unusual about this. On the day of completion, just before 9.30am we called you to say congratulations on completing and to find out when you will be dropping keys off so we can advise the buyers and manage them. Around 12.30 you were called again to see if you were still running on time or delayed. I am sorry that they buyers had been calling you as well, but you had given them your number so, I’m sorry but we can’t be responsible for them contacting you.
We utterly refute that we snatched keys from you, if you recall you pulled your van up outside the office, the lady was in the process of leaving the office, unfortunately she had no idea who you were and what property the keys were for. As you were outside and the road is busy, she couldn’t hear you, so asked a number of times what property they were for. Your attitude and verbal abuse greatly upset her. You are more than welcome to call the office to speak to her and if you see fit apologise.
I fully appreciate you are paying a fee for a service. This we delivered and we went over and above without as much of a thank you from you in the entire process. Gratitude is a two way street.
We do however wish you and your family the best of luck in the future and should wish to continue our conversation we are hear to listen.
Kind regards the team@NEA
★★★★★ 5/5
Google"We cannot recommend Mark and Gareth highly enough! As first-time homebuyers, we were naturally nervous and unsure of the process. However, Mark and Gareth went above and beyond to make the entire experience smooth and stress-free. They were incredibly patient, clarifying any doubts we had and readily accommodating multiple viewings. They truly understood our needs and guided us through each step with professionalism and genuine care. If you're looking to buy a house in or around Caversham, Mark and Gareth are the agents you need!"
Pavan · 26 May 2024
Agent replied · 24 August 2024
Dear Pavan,
Thank you so much for your kind words. We wish you and all your family all the best in your new home I hope the move goes smoothly.
Thank you again.
All the team@NEA
★★★★★ 5/5
GoogleEmily was fantastic throughout the viewing. She was friendly, approachable, and made the whole experience feel very comfortable. I really appreciated how helpful she was, and she took the time to make sure I felt confident with everything.
A great experience overall, I’d happily recommend her to anyone looking to buy a home.
Begüm · 30 March 2026
★★★★★ 5/5
GoogleI worked with Gareth when I was looking to buy a property in Caversham. I was very impressed with his proactive and positive approach - he had the seller’s best interests at heart but also worked hard to match those with my needs.
Sarah · 9 April 2026
★★★★★ 5/5
GoogleTonisha has been so helpful and always ready to help
Akanbi · 23 March 2026
Agent replied · 13 April 2026
Dear Akanbi,
Thank you for your 5 star review.
From all the team@NEA
★★★★★ 5/5
GoogleCharlotte is/was so professional, warm and efficient. Charlotte has made our funding a home pleasurable and stress free. We are so happy to have found NEA Lettings and Charlotte! The Property Management team is fabulous. Their response time is amazing. Issues get sorted very quickly. Highly recommend letting with NEA
Ishwari · 4 December 2024
Agent replied · 24 August 2024
Ishwari,
Thank you for taking the time to write a few words. The team@NEA are delighted to have delivered a stress free and pleasurable move for you.
Thank yopu again.
Kind regards
The team@NEA
★★★★★ 5/5
GoogleMark and Gareth were highly organised in their co-ordination of house viewings and they kept me updated every step of the way. From the moment I accepted an offer on my home, Mark worked tirelessly right up to exchange and completion is not far away. I am so glad I chose NEA to sell my family home. Fantastic communication. Friendly , approachable team. In depth and up-to-date knowledge of the housing market. I would highly recommend NEA, they’re a great team .
Connie · 2 March 2023
Agent replied · 30 July 2023
Dedar Connie,
Thank you for those kind words. Is been a pleasure working with you and we wish the best with your future plans.
Kind regards all the team@NEA
★★★★★ 5/5
GoogleCharlotte Ashley at NEA lettings has been nothing short of amazing! So supportive, always available on the other end of the line, great customer care and honesty! It's been such a refreshing experience and I felt very well looked after and informed by Charlotte at every step of the way! I highly recommend Charlotte and NEA agency, thank you!
Beatriz · 25 June 2024
Agent replied · 24 August 2024
Dear Beatriz,
Thank you for your kind words. The team @NEA are delighted to have given you a great service. We home you are happy in your new home.
Kind regards
The team@NEA
★★★★★ 5/5
GoogleRecently secured a decent rental property in Reading with NEA estate agent, Isabelle, mediating the letting process. From booking viewings to preparing to move in as a tenant, this has all been completed in less than a week with zero hassle and stress.
Isabelle was super friendly, approachable, and had no issues providing extra information about the popularity of the property, available parking space, and features etc. Any major property concerns I had were easily addressed along with proof, helping me make an early decision on the place and I'm glad I did.
NEA lettings was very extensive in showing off the entirety of the property, virtual and in person viewings were visually accurate with nothing hidden from sight. Putting forward an offer was also made very simple and efficient, and I strongly recommend working with NEA lettings agents if you have the option to.
Simeon · 4 December 2024
★★★★★ 5/5
GoogleI have used Nicholas 3 times now in the last 14 years in the purchase, sale and renting processes and would have no need to consider another agent in Caversham.
We are just completing on selling our house in Caversham now and we have again been so impressed with the dedication and service of the team. A special mention to Gareth who was brilliant with the viewings and liaising with the prospective buyers and Mark who kept on top of the solicitors and communicated with us every step of the way.
Thank you!
G · 1 January 2023
Agent replied · 30 July 2023
Thank you very much for the kind words. Its been a pleasure working with you over the years and we wish you all the best for the future.
★★★★★ 5/5
GoogleI was very pleased with the service that I received from NEA from the point that I first contacted them to discuss the sale of my flat in Emmer Green, all the way through to exchange and completion.
Mark and the team proactively kept me updated on progress with marketing and throughout the sale. The offered honest advice regarding the pricing of the property and also helped to guide me through a simultaneous lease extension.
NEA were easy to get hold of by phone and email and I really got the impression that they were keen to do their best for me as their client.
Highly recommended.
Ian · 1 January 2023
Agent replied · 30 July 2023
Dear Ian,
Thank you for your kind words and thank you for your patience. It was a pleasure working with you and we wish you all the best for the future.
Kind regards Mark & the team@NEA
★★★★★ 5/5
GoogleThank you Tonisha Thomas and your team at NEA Lettings, l appreciate the service l received from start to the end. I would definitely recommend you to my friends should they be looking for accommodation..
Wiston · 23 March 2026
★★★★★ 5/5
GoogleWe bought a property via Nicholas Estate agents which ended up being a much more complicated purchase (for legal reasons) then we expected. Mark and Gareth were brillant, very professional and worked with all parties involved to get the purchase/sale agreed. Many thanks for all your help in the matter.
Tim · 21 October 2024
Agent replied · 11 November 2024
Dear Tim, Many thanks for your kind words, we wish you all the best in your new home. Kind regards, Mark & Sara & all at NEA
★★★★★ 5/5
GoogleNicholas managed the letting of my flat in RG4 for over five years, and all of Sara's letting staff team were professional and efficient. As a non-resident landlord it was important to me to have a team I could trust to completely manage my property, and Nicholas managed everything in a very hassle-free manner.
When I chose to sell my flat Mark and his team at Nicholas handled the sale, which was swift and easy. We secured a good sale price, and Nicholas' fees were also very reasonable.
I'd definitely recommend Nicholas to others looking for an estate agent in Caversham.
M · 2 November 2022
Agent replied · 30 July 2023
Thank you very much for the kind words. Its been a pleasure working with you over the years and we wish all the best with your new life overseas.
★★★★★ 1/5
GoogleUnprofessional & unethical practice at this agency.
Kept more than 1 active buyers on a property past the issuing of the memorandum of sale.
I made an offer on a property in the reading area via Mr Gareth Walsh.
I was informed verbally & in writing that my offer was accepted by the seller.
This offer was the accepted with a signed memorandum of sale by Mr Mark Peto.
My Solicitors were instructed.
I have received further emails asking if my solicitor is conducting the needed.
I made clearly; I was not here to waste anyone’s time & my offer was made on this basis.
Suddenly I get a call 8 days later. That a ‘previous buyer’ has now come back on the scene & now completing on the property the next day.
I received a call from Mr Peto basically swiping his hands of any fault from his side. When I questioned why you have miss lead me & no informed me of another active buyer; he was unable to answer.
No apology or even an explanation on this matter.
Avoid this agent.
I will be going further to complain about this conduct of this business to the property ombudsman.
Ruminder · 3 October 2022
Agent replied · 30 July 2023
Dear Mr Julta,
Thank you for your email. We are sorry that you were not happy with your experience. We have responded to you separately to you in line with the Ombudsman's requirements. I can can confirm your offer was put forward to the seller. The seller had formally withdrawn from a sale with a previous buyer and withdrawal letters had been sent to all parties before accepting your offer and us sending out new sales memos.
The previous buyer had gone back via their solicitor to re agree the sale and the seller accepted. We had not been made aware that this was the case.
We wish you all the best for the future.
Kind regards
★★★★★ 5/5
GoogleMark and Gareth were magnificent in the marketing and sale of our house in Caversham. They achieved an excellent sale price and were exemplary in their professionalism, clear communication and conscientiousness in providing the highest standards of service. I invited about half a dozen local estate agents to come and discuss selling our house and I felt that Nicholas were clearly better than all the others; and so it appears they are. I cannot recommend them more enthusiastically.
Simon · 2 December 2022
Agent replied · 30 July 2023
Dear Simon,
Thank you very much for your kind words. Its been a pleasure working with you and we all wish you the best with your move.
Kind regards Mark, Gareth and all the team@NEA
★★★★★ 5/5
GoogleThe process of viewing a property up to finalising every document was very smooth. Our agent Tonisha was very warm and welcoming.Responds prompty in every questions.Made our move stress free!Highly recommend!
Patricia · 30 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
