Every review we hold for the Reading office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI have not put a 0 because that is not an option ! This agency is letting two mid terrace houses with pets adjacent to my house (one cat and two dogs). Both let properties have broken perimeter fences and NEA agents insist that each landlord states each fence is not theirs taking no action. They rented a property to tenants with two dogs without a secure boundary and parts of the fence lacking proper wooden panels and having a wire mess that allows the dogs to see and bark at the neighbour in their own garden I have made clear that I am happy to repair one fence but not two, and asked them for confirmation that they will arrange repair of the other fence. Despite me informing them of the health and safety risks to their tenants and myself they have not made any attempt nor indication that they plan to fix either fence.They have not tried to come to a solution to ensure the let properties have a secure boundary either. There are several other issues with left garden waste, overgrown trees /shrubs uncared for and history of poor maintenance that we had to dea with through time. Avoid lettings with this agency as a tenant and landlord if you can. They will not look after the property!NegativeResponsiveness, Quality, Professionalism
Becky · 25 August 2022
Agent replied
Dear Becky, as you were made aware on the 24th August, we have contractors attending to the property in order to provide multiple quotes to the landlord. We do not spend landlords money without their approval. Once we have an acceptable quote agreed we will instruct on works. Your claim that we have ignored you or the situation is simply not true. We look after all properties by carrying out regular inspections with written reports, responding to tenant property issues and ensuring that all properties are well cared for in order to attract quality tenants, and maintain our landlords investments. We do look after our properties by working with our landlords to find sensible and cost effective solutions.
Kind regards
★★★★★ 5/5
GoogleAs a landlord of 15+ years I can honestly say I’ve never met an Estate Agent that comes anywhere near as good as NEA. They are basically brilliant in every way.
They helped me gut and re-do a house that was in dire need of some TLC. Finding excellent tenants was a smooth and easy process. They are upfront, 100% honest and are always easily reached on the phone. If there is an issue in a property it is always dealt with quickly, efficiently and for a reasonable price. I honestly wouldn’t look at any other agent in Caversham and think the only shame is that they don’t have offices nationwide!PositiveResponsiveness, Quality, Professionalism, Value
Heather · 25 August 2022
Agent replied · 30 July 2023
Thank you Heather, your kind works are much appreciated
★★★★★ 5/5
GoogleThank you Mark , Gareth and the team for getting my sale to completion, against untold problems that came up through the transaction, Will stick to using NEA for all future sales
Paul · 30 July 2022
Agent replied · 30 July 2023
Dear Paul, Thank you for your review. We look forward to working with you again in the future. Mark & the team@NEA
★★★★★ 5/5
GoogleCharlotte was professional and punctual, she had answers to all our enquiries and questions and explained everything to us with lot of patience.
Lakshmi · 31 May 2023
Agent replied · 30 July 2023
Dear Lajkshi,
Thank you for your kind words. All the team@NEA do their best to be as helpful as possible.
Kind regards
★★★★★ 5/5
GoogleCharlotte was very helpful during the whole rental process and kept me updated quickly with my application and on the referencing process. A pleasant and efficient experience, highly recommend.
Rob · 8 November 2024
★★★★★ 1/5
GoogleOnly dealt with this agency for 6 months but our experience was awful. The administrator called Maureen is the most obnoxious, unhelpful and lying individual. She told us that the property benefited from resident parking, which was not true. When we queried that she was rude and did not want to discuss further as the agency did not manage the property. I suggest employ someone young who is enthusiastic, sympathetic and know how to treat the customer. Unfortunately, if you rent through this agency you can't avoid this individual but my advice is find another agency.
Hajfa · 3 March 2015
★★★★★ 5/5
GoogleMark and the team helped make the stressful process of selling so much easier. They provided excellent communication about viewings, honest feedback and good advice. Special thanks to Gareth , whose patience and good humour was seemingly endless!
Paula · 18 May 2021
Agent replied · 30 July 2023
Thank you Paula, a lovely and kind review. You have made Gareth a happy man!
★★★★★ 5/5
GoogleWe had an exemplary renting experience with NEA lettings and cannot recommend them enough. Very responsive, sending their contractors quickly if anything needs fixing. The handymen that work for them are also very good. The check out process was easy, quick and the deposit was released within just a couple of working days. Their staff are always professional and courteous. If we were ever to rent again I would only go through NEA lettings.
Olga · 1 January 2023
Agent replied · 30 July 2023
Dear Olga,
Happy New to you. Thank you for your kind words. They are very much appreciated by the team at NEA.
Kind regards, Mark and the team.
★★★★★ 5/5
GoogleCharlotte is very punctual at the spot, explained us all the details and responded clearly and patiently to all our queries.
Inthravarman · 1 May 2023
Agent replied · 30 July 2023
Dear Unthravarman,
Thank you for your kinds words. Charlotte was delighted to hear and know she is doing a great job.
Kind regards All the team@NEA
★★★★★ 5/5
GoogleWe have had a great experience with NEA lettings. We had been looking for a property to rent for a while, and found a property with NEA. From this instance, there was great communication about visiting. Although that property had been snapped up, Charlotte Ashley worked out what sort of properties we were interested in and continued to keep us updated about any that may interest us.
She sent us a great property and we had a viewing very quickly. It was all seamless and she was very helpful at the viewing too with all our questions. The rest of the process from putting in an offer to paying the final deposit was super easy, using some really great platforms that made the job very simple. This included streamlining broadband, council tax and water in one place.
NEA and Charlotte have been amazing. They have always responded to emails and calls promptly and answered any queries we had. We were glad it was them that took us through this journey.
Becca · 10 August 2024
★★★★★ 5/5
GoogleWe bought a house for my elderly parents that was marketed through NEA. Although we were not their client, Mark drove the whole process, keeping our estate agent and solicitor in check and made sure the move went through as quickly and smoothly as possible. It was really reassuring to know that someone knew what should happen when and doing the chasing for us. I’d definitely use NEA when we sell.
Lawrence · 31 January 2023
Agent replied · 30 July 2023
Dear Mrs Jones,
Thank you very much for those kind words.
Its been a pleasure working with you and we hope your parents will be happy in there new home.
Kind regards Mark & the team
★★★★★ 5/5
GoogleEven though we did not end up renting a property, dealing with Gareth was very pleasant. He was quite a refreshment compared to an average estate agents I have been dealing with thus far.
I can recommend him without reservations.
Marko · 1 March 2020
Agent replied
Thank you Marko, best of luck in the future
★★★★★ 5/5
GoogleCharlotte has been excellent. Great communication and reassuring under a stressful situation. Cannot recommend enough :)
Francesca · 20 August 2023
Agent replied · 27 August 2023
Dear Francesca,
Thank you for kind words. Its great to hear you had a great experience with the team@ NEA. We wish all the best on your search.
Kind regards from all the team@NEA
★★★★★ 5/5
GoogleI've had a smooth experience renting a property with NEA Lettings. Charlotte was really helpful and efficient throughout the process.
I would definitely recommend them.
Caio · 10 November 2024
★★★★★ 1/5
GoogleAbsolutely appalling. Moved into the house to find so many issues. Blocked drains . Draughty windows. No hot water. Wardrobes falling apart. Holes in floors.hole in the back fence. Heating didn’t work for months. Accused of causing damage to house that is not in the best condition . Asked them to come and talk to us. They refused. Definitely do not use if you want a professional service.
Zib · 1 April 2023
Agent replied · 30 July 2023
Dear Zib r
As you are well aware, all maintenance issues have been dealt with as they have been reported. We are unaware of heating not working for any duration, the issue with the boiler was fixed by the manufacturer in August a month we normally don't consider heating essential. We recently carried out one of our usual property inspections and found there was pet damage which was not there when you moved in, hence you have been asked to fix the damage and supplied with a quote from our handyman. We would not expect a landlord to pay for damage they have not created. This is part of normal tenancy management. You were at the visit and did not raise any other outstanding issues at the time, we have never refused to talk to any tenant, but having just carried out an inspection we did not feel it warranted another meeting until the damage is fixed. We pride ourselves on providing a professional service to our clients.
Regards All the team @ NEA Lettings
★★★★★ 5/5
GoogleWe have used NEA both sales and lettings for many years and we would not go anywhere else. They have always looked after our interests and made us feel like we were their only clients. They recently managed a difficult house sale for us, going above and beyond to get a great outcome for us. We have no hesitation in recommending them to buyers, sellers and landlords alike.
James · 2 March 2023
Agent replied · 30 July 2023
Dear James,#
Thank you for your kind words. Its been a pleasure working with you both over the years and we all wish you the best with your future plans.
Kind regards all @NEA.
★★★★★ 1/5
GoogleAVOID AT ALL COSTS. Nea have specifically written clauses into their contracts to maximise the amount you have to pay at the end of your tenancy. I received calls every couple of month saying I had not paid rent when I had, which then turned out to be a problem with their billing system. At the end they say you have to give notice from payment date, not from when you tell them. I essentially ended up paying for almost 2 months, even when I was not at the property. Keep a record of everything if you have no choice but to deal with them, as they will 100% try to squeeze extra money out of you. The staff will act as though you are always in the wrong and are very arrogant.NegativeQuality, Professionalism, Value
Jordan · 25 August 2021
Agent replied
We thank you for your review but are disappointed with your negative response as we feel that your comments are not reflective of the truth. As you are aware, we have as mentioned several times to you via email and phone, notice given to vacate a property must be given in line with your rent due date. This is a term set out in your tenancy agreement that you signed when you moved into the property. Furthermore, we were able to let the property before your contractual end date and by way of mutual agreement, released you 12 days early. In your final email to us, you agreed to all damages and rent charges, adding that "Meanwhile I will be posting negative reviews of NEA basically everywhere I can as you have intentionally written in the notice period to maximise earnings". As stated above, this is a clause set out in the tenancy agreements in relation to how notice to vacate should be served and not something we have made up. We are disappointed that you have put such a negative review when we have tried to help you by letting the property and thereby ending your tenancy early.
★★★★★ 5/5
GoogleWhat a brilliant service. so very helpful and informative and in particular thank you Roz you support and your advice was much appreciated
Manjit · 2 November 2022
Agent replied · 30 July 2023
Thank you Manjit
★★★★★ 5/5
GoogleSuper service by Emily and Gareth. Arranged to see 3 flats in the Reading area in super quick time. Thanks guys.
Afzal · 10 April 2026
★★★★★ 1/5
GoogleThey are not professional, rented out an illegal shed as part of a HMO for accommodation.
The draft contract they send you is incorrect and they do not tailor it until last minute... but if you signed and it is legally binding.
They say all bills included, even TV license, later when you rent a room they say it is your responsibility... why can’t they just say that it is per room to declare and pay?
They arrange house checks too early, didn’t let us know if someone comes around to do some work in the communal area (which should be best practice).
They wanted to charge me check-out fee, which they then said is a badly worded fee, but for some other admin. Managed to wave it...
they refused to mitigate with landlord about early termination and misrepresented law about my tenancy rights just to please their landlord.
They need professional training for sure.
Krisztina · 3 May 2021
Agent replied
As per the response from the Property Ombudsman 'I have not supported the complaints that have been made and do not consider that the circumstances merit an award of financial compensation.'
★★★★★ 1/5
GoogleThey are not professional, rented out an illegal shed as part of a HMO for accommodation.
The draft contract they send you is incorrect and they do not tailor it until last minute... but if you signed and it is legally binding.
They say all bills included, even TV license, later when you rent a room they say it is your responsibility... why can’t they just say that it is per room to declare and pay?
They arrange house checks too early, didn’t let us know if someone comes around to do some work in the communal area (which should be best practice).
They wanted to charge me check-out fee, which they then said is a badly worded fee, but for some other admin. Managed to wave it...
they refused to mitigate with landlord about early termination and misrepresented law about my tenancy rights just to please their landlord.
They need professional training for sure.
Krisztina · 26 April 2021
Agent replied
As per the response from the Property Ombudsman 'I have not supported the complaints that have been made and do not consider that the circumstances merit an award of financial compensation.'
★★★★★ 5/5
GoogleI have got a lovely place to live which I like a lot, Thanks to Charlotte.
Thanks a lot Charlotte
Shazia · 10 November 2024
★★★★★ 5/5
GoogleAfter sending my viewing request, Charlotte called and emailed me the following day to arrange the viewing quickly. During my visit, she was very professional and explained everything in detail. Charlotte even did a follow-up call and shared more options for my room hunting with me.
I greatly appreciated all her hard work.
Erica · 25 December 2023
Agent replied · 24 March 2024
Dear Erica,
Thank you for your kind words. The team@NEA do strive to deliver their best.
Kind regards from the team@NEA
★★★★★ 5/5
GoogleWe have not had a chance to rent a house with NEA, but our experience with them was great! Gareth was very helpful and courteous, and would keep us updated all times. I really recommend them.
Milena · 2 March 2019
Agent replied
Thank you for your kind review Ms Di Rago
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
