Trusted Agent profile · Reading · Berkshire
★★★★★
334 reviews across 2 platforms
7 Prospect Street, Caversham, Reading, Berkshire, RG4 8JB
NEA Lettings's office in Reading, Berkshire, at 7 Prospect Street, is rated 4.6 out of 5 across 334 reviews on two platforms, including 330 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. NEA Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleI would like to thank Mark, Gareth and NEA team for all the help and efficient communication, email, calls, and appointments to help us throughout the purchasing processes! I would highly recommend the NEA service!! Luckily we were working with such an excellent team. Great experience!!
Dear Xi, Thank you for your kind words. It was a pleasure and we wish you well in your new home. Kind regards Mark & the team.
5/5
GoogleCharlotte supported our lettings process. From the outset she was responsive, efficient and helpful. She ensures we were kept informed at every stage. It made the process very smooth. Thank you Charlotte!
Dear Wendy, Thank you for your kind words. We hope that you will be very happy in your new home. Thank you again from all the team@NEA
5/5
GoogleGareth recently showed us around a property, and while we didn't get it, I have to say that was one of the best viewing we had. We didn't feel like a number. Gareth was approachable and took his time to talk us through the property and its history.
Dear Zameira. Thank you for your review. That is really great to hear that the effort and service put in by the team & Gareth is appreciated. We look forward to finding you a home to buy.
5/5
GoogleGareth recently showed us around a property, and while we didn't get it, I have to say that was one of the best viewing we had. We didn't feel like a number. Gareth was approachable and took his time to talk us through the property and its history.
Dear Zameira. Thank you for your review. That is really great to hear that the effort and service put in by the team & Gareth is appreciated. We look forward to finding you a home to buy.
5/5
GoogleCharlotte was very helpful in walking as through the renting process. Thank you
Dear Kevin,Thank you for kind words. Kind regards all the team@NEA
5/5
GoogleThanks to Charlotte for showing me around the property today; she was very familiar with the property I was viewing and was able to answer my questions about whether it was a pet friendly rental on the spot.
Dear Gary, Thank you for your kind works. Great to hear that Charlotte and the team@NEA have delivered you a great service. We hope we can find you a home to move into.
5/5
GoogleCharlotte is the best person can help You in rental 🙏 …
Dear Alketa, Thank you for your kind works. Kind regards the team@NEA
5/5
GoogleCharlotte is very kind and helpful person. Very kind to work with!
Dear Sebastian, Thank you for your kind words. Kind regards all the team@NEA
5/5
GoogleWe recently moved into rented property via NEA. From the day of viewing until day of shifting into the property , we were closely in touch with Charlotte Ashley . She briefed us with required details on property. Her quick response and guidance lead to smooth movement to the new property. I would highly recommend her to anyone who wish to rent any property via NEA. Thank you Charlotte..!
5/5
GoogleKaren, on the Lettings side, responds very quickly and is very helpful and professional.
Dear Louise, thank you for your review! Its great to hear that our team are delivering a good service. Kind regards from all the team @NEA
5/5
GoogleAshley has been very effective and efficient in helping with property maintenance issues so it felt like not just a room I rent but was really taken care of. He replies promptly and communicates openly. All your help is much appreciated!
Thank you Carrie, we wish you all the luck in the future
5/5
GoogleCharlotte has been great. She’s been very responsive and helpful when finding my search for my rental property.
Deear Jodie, Thank you for taking the time to write a few words. They are greatly appreciated by the team@NEA and make everyone realise going that extra yard is worth it! Kind regards The team@NEA
5/5
GoogleCharlotte Ashley was super helpful and very friendly when I called the office. I will be recommending to all my friends to use NEA lettings. Very professional
Dear Charlie, Thank you for your kind words. They are greatly appreciated. We look forward to dealing with all your freinds as well. Kind regards from the team@NEA
5/5
GoogleNEA were lovely with us during our extremely difficult and long drawn out house buying process. Gareth especially has been kind, encouraging and has communicated everything so well to us throughout the process. He has always provided solutions to problems, as well as encouraging us to go for our house that we did not think we would be able to get. We are so grateful to finally be able to say we are able to move in! Thank you all, and special props to Gareth!
Dear Beth, Thank you for your kind words. We are delighted to have finally got you both moved in. Its been a pleasure over the 12 months working with you both. Kind regards from all @ NEA
5/5
GoogleWe have received outstanding service, which is reliable, quick, and professional. Elaine is extraordinary.
Dear Rafiq, Thank you for your kind words. The team@NEA always strive to deliver the best service they can. Kind regards The team@NEA
5/5
GoogleGreat team and very professional. Have been very helpful and supportive in helping us find a new home. Gareth has been a pleasure to work with!
Dear Emma, Thank you for your kind words. This meant a lot to Gareth. From all the team@NEA
5/5
GoogleHe was calm and polite and is good at is job.
Dear Okonedo, Thank you for your kind words./ From all the team@NEA
5/5
GoogleI really have had a good experience so far with them.. they are friendly and through with the checks. I am feeling very positive about the next letting with them.. because when you are moving it is very important to have a pleasant experience to get with a positive frame of mindset and adapt to the change. So yes 🙌🏻 Good luck to anyone for the coming changes and new place/ new beginnings ✨😊👍🏻 Thank you very much Charlotte and NEA for a great experience so far. Hope to continue the same in future for bigger and better projects🤞🏻 Thanks a ton Charlotte for helping with the details and updates for not making the process so stressful as it is usually with others.
Dear Vishwa, Thank you for your kind words and we hope you are happy in your new home. Kind regards all the team@NEA
5/5
GoogleVery professional but friendly staff make whole process easy and smooth. Successfully completed my not so simple property process. Grateful with many thanks to Mark and Gareth. Highly recommended.
Dear Miladin, Thank you for your kind words. They were very much appreciated by all. We look forward to working with you over the coming months. Kind regards all the team@NEA.
5/5
GoogleThey are very professional and helpful. Specially Charlotte is Very friendly and she very good at her job.I liked her professionalism and caring approach to client.
Dear Ferodus, Thank you for your kind words. Its great to hear positive feedback from all our hard work. Thank you again from the team@NEA
5/5
GoogleFantastic Service! I recently sold my house with Nicholas and I can't rate them highly enough. From the start to the end, Mark and his team were incredibly helpful/knowledgeable and were on hand to help with any problem throughout the process. If I ever sell my current home, I will be coming back here. Thanks.
Thanks Stuart, we enjoyed working with you too.
1/5
GoogleWe sold our house last year with Nicola Estate agents and we didn’t have a good experience. We didn’t appreciate the way Mark talked to us, no friendly or helpful during the selling process at all. We felt the valuation was very low and we regretted choosing them. I would not recommend their services. May be if you are buying the experience may be different but for selling I would not use this estate agent again.
Dear Mrs Perilla, I am both surprised and very disappointed in your review. With regards to the valuation we valued your home in December 2021 at £320,000 then revalued in spring 2022 at £325,000. You came on the market a few months later in June 2022 at £325,000. There was ample time for you to consider the pricing and given you were renting with another agent you had time to get other opinions. We then booked 44 viewings on your home. You settled on an offer of £320,000 after 6/7 weeks after we started. It would be fair to say we worked hard and your decision to accept was not done in haste. I kept you up to date throughout the transaction and was able to answer any questions when you had them. Yes I had to chase you continually to get things done so the sale could progress. The sale exchanged on the 4th of November at the originally agreed price. You seem to forget that whilst your sale was going through the market was collapsing and the mortgage market went into a state of chaos leaving many sellers without buyers. I pushed and chased you to get things done so your buyer did not pull out or reoffer as many were. The service you received throughout was excellent and at no point did you ever complain, raise or insinuate you were unhappy in the 11 months we had been working together. I have to ask why on the 8th of November you emailed me to as me to come and value your home as per below. "In the mean time, would you be able to do a valuation to our current house?" If we had been so awful have you have stated this does seem a very odd thing to ask. We wish you all the best in the future.
5/5
GoogleIn a difficult market Nicholas have been excellent and very supportive. Gareth, Mark and the team were super helpful throughout the process and right through to sale.
Dear Chris, Thank you for our kind words. Its a pleasure working with you. Kind regards from the team@NEA
4/5
GoogleCharlotte is amazing. She is very resourceful, quick to respond & forthcoming with all the responses to our queries.
Dear Vidya, Thank you for your kind words. Charlotte and all the team @ NEA strive to deliver the best they can. We do hope you are happy in you new home. Kind regards from the team@NEA
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. NEA Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
